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PODCAST

The Business Fix

Josh Troche and Chrissy Myers

Tune in to The Business Fix, the podcast where CEO vision meets on-the-ground operations. Join Chrissy Myers, HR expert and CEO, and Josh Troche, marketing and operations guru, as they tackle the challenges facing small and medium-sized businesses today.Each episode, Chrissy and Josh dissect a common business problem, offering diverse perspectives and actionable solutions. Whether you"re in service industries or product development, with 10 or 150 employees, you"ll gain valuable insights to improve

business management

All Episodes

49:43

The Hidden Cost of Undefined Roles: Why “Everyone...

The Business Fix ·

2026/10/07

Send us Fan Mail “Everyone wears a lot of hats around here.” That might sound like teamwork. In a growing small business, it can also be the beginning of role chaos. In this episode of The Business Fix, Chrissy and Josh break down what happens when employees don’t clearly understand what they own, where their authority begins and ends, or what successful performance actually looks like. While flexibility is essential in a small business, flexibility without structure can quickly turn your bes...

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46:13

Conflict Is a Team Sport: How Healthy Disagreement...

The Business Fix ·

2026/09/30

Send us Fan Mail Is conflict really bad for your business? Chrissy and Josh challenge the idea that healthy teams should avoid disagreement. In this episode of The Business Fix, they explain why conflict can actually be a sign that employees care about the business and its outcomes. They discuss artificial harmony, psychological safety, difficult conversations, and why avoiding conflict can create bigger problems behind the scenes. You’ll learn the Three F’s of Healthy Conflict: Friction, Foc...

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52:03

Why Accountability Feels Like Micromanagement and How...

The Business Fix ·

2026/09/23

Send us Fan Mail Why does accountability sometimes feel like micromanagement? In this episode of The Business Fix, Chrissy and Josh explore how leaders can hold employees accountable without hovering over every decision, email, and task. They break down the difference between accountability, trust, and micromanagement and introduce a simple framework: Standards, Support, and Space. Learn how clear expectations, the right support, and room to work can help employees build confidence, take owne...

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42:43

Curiosity Is a Leadership Skill, Not a Personality Trait

The Business Fix ·

2026/09/16

Send us Fan Mail Great leaders do not need to know everything. They need to ask better questions. In Episode 73 of The Business Fix, Chrissy and Josh explore how curiosity can make you a better leader, reduce catastrophizing, improve communication, and create a workplace where employees feel safe bringing problems forward. They break down the three Rs: Regulate, Reflect, Respond, and explain how leaders can replace fear and control with curiosity, clarity, and better problem solving. You will...

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45:53

The ROI You Can't See: Why Investing in Employees...

The Business Fix ·

2026/09/09

Send us Fan Mail What if your investment in employees is paying off, but you’re looking in the wrong place for the ROI? In Episode 72 of The Business Fix Podcast, Chrissy and Josh explore the invisible ROI of employee development, leadership training, retention, and company culture. They explain how investing in your people can reduce turnover, prevent costly mistakes, improve management, and build a team that can operate without constant owner intervention. They also discuss the three Cs of ...

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2:52

Is Your Business Running You? | The Business Fix Podcast

The Business Fix ·

2026/09/09

Send us Fan Mail Are you running your business, or is your business running you? If your days are filled with putting out fires, chasing down updates, avoiding uncomfortable feedback, and constantly stepping in to keep things moving, you may be paying what we call the invisible tax of scaling. Welcome to The Business Fix, where Chrissy Myers and Josh Troche tackle the people, leadership, culture, systems, marketing, and operational challenges that keep business owners and managers stuck in ...

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54:03

The Emotional Intelligence Gap: Is Your Leadership...

The Business Fix ·

2026/09/02

Send us Fan Mail Is your emotional intelligence helping your business, or quietly hurting it? In this episode of The Business Fix, Chrissy and Josh explore what happens when a leader's mood becomes the operating system for the business. They discuss how emotional reactivity can damage trust, psychological safety, employee retention, communication, and team performance. You'll learn why emotional intelligence is not about hiding your emotions, why passion and reactivity are not the same thing,...

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45:10

The PIP Playbook: How to Make Performance Plans a...

The Business Fix ·

2026/08/26

Send us Fan Mail Performance Improvement Plans have a reputation problem. For many employees, a PIP feels less like an opportunity to improve and more like a countdown to termination. In this episode of The Business Fix, Chrissy and Josh explore how business owners and managers can use PIPs as a genuine tool for employee growth, accountability, and better workplace culture. What You'll Learn Why PIPs have become toxicWhen to coach, correct, or cutWhen a PIP is actually appropriateThe diffe...

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47:57

Nobody Wants to Work? Your Leadership Might Be the...

The Business Fix ·

2026/08/19

Send us Fan Mail Why is it so hard to find and keep good employees? And is “nobody wants to work anymore” actually the wrong diagnosis? In this episode of The Business Fix, Chrissy and Josh challenge the way business owners and managers think about today’s hiring and retention challenges. They explore what employees really want and how leadership, company culture, compensation, communication, and the employee experience can determine whether great people choose to join your business and stay....

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52:04

Transparency Isn't Telling Everyone Everything:...

The Business Fix ·

2026/08/12

Send us Fan Mail How transparent should leaders really be? Many business owners hear that transparency builds trust but what happens when honesty turns into emotional dumping? In this episode of The Business Fix, Chrissy and Josh tackle one of the biggest leadership mistakes they see on LinkedIn and inside growing businesses: leaders confusing vulnerability with unloading their anxiety onto their teams. You'll learn why your employees deserve honesty but not custody of your stress. Together, ...

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51:45

The Policy Paradox: Why More Rules Create Worse Leaders

The Business Fix ·

2026/08/05

Send us Fan Mail Most businesses don't have a policy problem, they have a leadership problem. In this episode of The Business Fix, Chrissy and Josh tackle one of the biggest mistakes business owners and managers make: creating new policies every time an employee makes a bad decision. How many "Josh Policies" exist in your business? You know the ones... a single employee breaks a rule, and suddenly everyone has to live with another page in the employee handbook. The result? Massive policy manu...

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48:14

The Frontline Filter: Your Job Posting Dictates the...

The Business Fix ·

2026/07/29

Send us Fan Mail Your hiring problem may not be the labor market, it might be your job posting. In this episode of The Business Fix, Chrissy and Josh tackle one of the most overlooked leadership tools in business: the job description. If you've ever complained that "no one wants to work anymore," this conversation might challenge that assumption. From cliché-filled postings that promise a "fast-paced environment" to unrealistic "rockstar ninja" wish lists, they break down why generic job ads ...

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51:12

Stop Assuming, Start Training: Why Employees Aren't...

The Business Fix ·

2026/07/22

Send us Fan Mail How many times have you looked at an employee and thought, "They should know how to do this by now"? The truth is, most employee mistakes aren't caused by a lack of common sense, they're caused by a lack of intentional training. In this episode of The Business Fix, Chrissy and Josh dive into one of the biggest leadership mistakes business owners and managers make: assuming employees know what hasn't been clearly taught. Through real-life stories, practical examples, and a hea...

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43:11

Is It a Mistake or a Pattern? How Great Leaders Know...

The Business Fix ·

2026/07/15

Send us Fan Mail When does an employee mistake become a pattern, and how can leaders tell the difference? In this episode of The Business Fix, Chrissy and Josh explore why business owners and managers often overreact to isolated mistakes while overlooking patterns that signal bigger problems. You’ll learn the Three C’s of better leadership decisions: Curiosity, Context, and Conclusion. Discover how negativity bias affects decision-making, why jumping to conclusions can damage psychological ...

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43:31

Emotions vs. Data: Are Your Leadership Decisions...

The Business Fix ·

2026/07/08

Send us Fan Mail What happens when empathy collides with accountability? In this episode of The Business Fix, Chrissy and Josh tackle one of the most challenging leadership debates every business owner and manager faces: Should decisions be driven by emotions or by data? From promotions and performance management to coaching and terminations, leaders often find themselves making decisions based on personal relationships, comfort, and feelings rather than objective evidence. The result? Incons...

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47:51

The Culture Audit: Are You Leading with Clarity or...

The Business Fix ·

2026/07/01

Send us Fan Mail Most leaders don't realize they're doing it. They think they're being supportive, approachable, and understanding. But what if your desire to be the "nice leader" is actually creating confusion, inconsistency, gossip, and a lack of accountability across your team? In this episode of The Business Fix, Chrissy and Josh revisit one of their most popular topics, the Nice Leader Trap and take it a step further with a practical culture audit designed to help business owners and man...

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42:02

Stop Babysitting Your Team: Build Process, Not...

The Business Fix ·

2026/06/24

Send us Fan Mail What happens when your business depends on one exhausted “hero” to save the day every single time? In this episode of The Business Fix, Chrissy and Josh tackle one of the biggest hidden problems in small business leadership: hero culture. If your company only works when a specific employee or YOU constantly jump in to fix problems, your business may be running on dependency instead of systems. They break down why founders and managers get addicted to being the “fixer,” how le...

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46:19

The Sweaty 10-Minute Conversation Every Leader Needs...

The Business Fix ·

2026/06/17

Send us Fan Mail Most leaders don’t fail because they avoid hard work, they fail because they avoid hard conversations. In this episode of The Business Fix, Chrissy and Josh break down the “Sweaty Ten-Minute Conversation”, the short but uncomfortable discussion that can prevent massive culture problems, performance breakdowns, and legal headaches inside your business. From separating behavior from identity to avoiding the “nice leader” trap, this episode is a masterclass in leadership communi...

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47:35

Managing the Brilliant Jerk Without Letting Them...

The Business Fix ·

2026/06/10

Send us Fan Mail Every business owner or manager has met this person: the high performer who delivers big results, closes the deal, writes the code, owns the relationship, or keeps the operation moving…but leaves emotional wreckage everywhere they go. In this episode of The Business Fix, Chrissy and Josh tackle one of the hardest leadership problems in small and mid-sized businesses: the brilliant jerk. You know the type. They hit the numbers, but they make people miserable. They protect thei...

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55:42

When Crisis Hits: How Leaders Stop the Bleeding...

The Business Fix ·

2026/06/03

Send us Fan Mail A crisis will show you exactly what your business culture, systems, and leadership are made of. Fun, right? In this episode of The Business Fix, Chrissy and Josh break down how small business owners, CEOs, and managers should respond when things go sideways whether it is an operational failure, a PR problem, a key employee leaving, a legal threat, a broken brand promise, or the kind of internal panic that makes everyone quietly update their LinkedIn profile. Chrissy shares th...

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77 results

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