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PODCAST

MUSE Views

MUSE International

This is MUSE Views, the podcast for the MUSE community, about the MUSE community. MUSE is a non-profit education and networking group for users of the MEDITECH electronic health record system. Here on our podcast we chat with healthcare IT folks about ideas, opportunities, strategies, and solutions to improve work/life experiences and share views you can use! Tune in to hear stories from a variety of disciplines and perspectives - and gain real world knowledge you can apply in yours!

technology management

All Episodes

24:45

Luck Favors the Prepared

MUSE Views ·

2025/10/14

Trevor shares his career journey from pathology into IT, highlighting his strong team and culture at Wooster, details about the facility, and the current EMR environment. Regarding their robust downtime process, a key principle they follow is “Luck Favors the Prepared” – starting with early, frequent communication and close collaboration between IT and clinical teams to choose optimal downtime windows, with flexibility to adjust if needed. Transparency and meeting expectations are crucial for

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17:53

Leading the Way: Citizens Memorial’s Early Adoption...

MUSE Views ·

2025/09/16

In this episode, Whitney returns to share updates following her recent presentations at the MUSE Inspire Conference. Whitney begins by outlining the current state of the EHR system at Citizens and their role as an early adopter of the MEDITECH Cloud Portal. She provides a detailed look into the implementation of the Current Stay Dashboard, highlighting the planning process, stakeholder engagement, and phased rollout strategy. Notably, she discusses the inclusion of their patient committee in early

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21:25

Keys to the Keynote

MUSE Views ·

2025/08/05

We open with a discussion of the recent MUSE Inspire conference and MEDITECH’s participation – and the value they realized from attending. Rachel talks about her keynote presentation – co-presented with Shannon Connell, Vice President of Customer Experience at MEDITECH – regarding MEDITECH initiatives on both the customer experience side and the technical side with Expanse. We learn about MEDITECH’s data exchange initiatives and the Traverse exchange tool, and the numerous key enhancements slated

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20:02

The Value of Getting the Bootcamp

MUSE Views ·

2025/07/29

Anne Marie talks about how her own IT leadership experiences led to the development of a bootcamp process with MUSE for the MUSE community leaders and those wanting to move into leadership. We learn about the bootcamp program with advice to help leaders ensure their “house was in order”, and how they need the right team working together before they can deliver a quality product. It is important to have IT at the decision-making table and to demonstrate the value of the RIO. Anne Marie shares that

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15:16

We All Seem to Do the Same Work, but Differently

MUSE Views ·

2025/01/07

With over 20 years of healthcare experience, Dr. Ahmed most recently served a Global CMIO for The Aga Khan University (AKU) in Pakistan and its global network of hospitals. Additionally, he has served over two dozen healthcare systems as a Physician Executive Consultant to develop effective multidisciplinary governance strategies for successful deployment of electronic health record systems.We learn about Dr. Ahmed’s journey to IT and transition to the study of medicine. He explains how he came to

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21:28

Traversing Traverse Exchange

MUSE Views ·

2024/10/15

Firstly, we hear about the success of the recent MEDITECH Live event and then we learn about MEDITECH’s Traverse Exchange network, both an overview and the high-level goals of the project. The group discusses how this new tool uses industry standards to exchange data across different organizations even if they are on different EHR systems. Traverse Exchange was first launched in Canada, and what MEDITECH learned there has been applied to the U.S. market. MEDITECH is offering the tool initially to

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15:26

DIY Mammo Scheduling

MUSE Views ·

2024/09/24

Whitney has worked at CMH as a Systems Analyst for seven years supporting registration, authorization and referral management, community wide scheduling, and patient portal. Learn about Citizens Memorial Hospital and the IT team. Whitney shares how an initiative that came out of a task force put her on the path of optimizing the patient portal for self-scheduling. We discuss some of the general initiatives, and then specifically about project to implement self-scheduling for mammography patients

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19:46

Share and Share Alike

MUSE Views ·

2024/08/27

Rick provides an overview the facility and EHR environment – and highlights the uniqueness of a children’s hospital. Amy shares her career path from bedside pediatric nursing to IT, and ultimately a clinical manager. Caron outlines the current projects at the hospital including MEDITECH’s Expanse Cam, Expanse Now, and High Availability Snapshot. Learn about the collaboration between East Tennessee Children’s Hospital and Alder Hey Children’s Hospital, based in Liverpool. Users from the two

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22:33

Need to Search? Need to Summarize? How about a Search...

MUSE Views ·

2024/08/20

Learn about Randy’s career path, and his facility and the IT team. Christina discusses her work with the Mile Bluff site. Together they highlight MEDITECH’s new AI-powered Expanse search and summarization capabilities powered by Google Health. Randy shares how the search and summarization tool is being used at Mile Bluff to combat provider burn out and improve efficiency. Hear his specific recent example of how it helped a patient regarding a DVT and medication issue. Christine discusses the future

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20:34

What a Trip!

MUSE Views ·

2024/08/13

Peter won the International Education Exchange (IEE) contest with his presentation at the 2023 MUN conference in Liverpool, UK which earned him a trip to present at the 2024 MUSE Inspire Conference in Denver, CO. Peter shares information about his unique organization in Liverpool and how his nursing background led him into the world of IT. We learn about the IEE contest journey and his impressions of the recent MUSE Inspire conference. He notes the great networking opportunities with both Facility

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12:17

We Are The (MUSE) Champions!

MUSE Views ·

2024/04/23

MUSE Champions help the MUSE online community and social media platforms thrive as relevant resources for the MEDITECH community, and work to attract more MUSE users. Learn about each Champion, why they joined, and about their responsibilities and outlooks.Mentioned in this episode:MUSE Champion Program - MUSE Community (museweb.org)Empower (acmeware.com)

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26:08

Commercial Member Conversations: Acmeware

MUSE Views ·

2024/04/16

Joel discusses the transition from a community hospital CIO to President of a vendor company, and what makes Acmeware special. He tells us about Acmeware’s Empower platform that uses power BI to provide data management across an organization, and how Acmeware is utilizing AI to boost the functionality of the Empower platform through democratization of data. Joel explains how facilitates can manage downtimes using Acmeware’s Downtime Defender product. Acmeware offers downtime management, governance,

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22:53

AI, AI, Oh!

MUSE Views ·

2024/04/09

Artificial Intelligence (AI) is becoming more popular in healthcare, and we hear how MEDITECH highlighted AI initiatives at the recent HIMSS conference. Rachel shares the details of their keynote presentation and customers’ successes. Learn how ancillary departments are using the search and summarization tools, and about some of the favorite use cases for this Google integration. We discuss the infrastructure and prerequisites that are required for this solution. Alex shares more specific

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36:36

Challenge and Aspire

MUSE Views ·

2024/03/19

Dr. Janowski discusses his path into medicine and the IT world. He provides an overview of his large organization, their EHR rollout, and future initiatives. Learn how governance structures and organizational support have fostered success. Although we hear how making mistakes is often how you learn – and continue to improve. Dr. Janowski outlines some of the big wins (sepsis) they have experienced since uniting under one Expanse system. And hear about training and support strategies – and the

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20:48

Downtime: Woes, Processes, and Exercises

MUSE Views ·

2024/02/27

Mike Ward discusses his facility and the composition of his IT team – and preparedness for a downtime. There was an incident where his facility was down for 18 hours – and a neighboring hospital was down several days – and what they learned from that experience. Mike notes that we have been reliant on electronics for so long that some staff have never used paper or experienced a downtime.Learn about some of the tools used, and about the downtime readiness committee that was formed to better manage

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31:10

The Journey from Janitor to CEO

MUSE Views ·

2024/01/16

Jonathan shares insight about his facility and how he journeyed from the night janitor to eventually the CEO role at the organization. We discuss the EHR journey KVH has had with its most recent implementation to MEDITECH MaaS. And learn why you should have attended the recent MUSE Executive Institute! Plus, what is Jonathan reading?

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35:47

Enabling Technologies – Lots of Technologies!

MUSE Views ·

2024/01/09

Join us for an engaging discussion on a variety of topics related to enabling technologies. We discuss:• Strategy and plans for Citizens Memorial Hospital• The power of Expanse• Greenfield workspace; API specs and use cases• Data collaborative; data sharing; CommonWell• Portal uses and usage; patient engagement; virtual visits; self-scheduling• Trusted Exchange Framework and Common Agreement (TEFCA) to promote interoperability• And MUSE events!

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26:14

Early Adopter – Adopting Early and Often

MUSE Views ·

2023/12/05

Learn about Joe’s path to healthcare IT leadership and the evolution of the EHR environment at his facility. Joe explains the numerous early adopter opportunities acquired at his site and he highlights:- How the culture of the organization must be conducive to being an early adopter.- What it takes to be a good “fit” as an early adopter site.- The benefits of being an early adopter.- Resource management considerations.What’s Joe reading? Mark Twain said, “The secret of getting ahead is getting

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17:09

40 Years of MUSE – Betty Gordon; Denni McColm

MUSE Views ·

2023/10/24

MUSE is 40 years-old and we celebrate by visiting with those members who have participated and led the organization over the years. Enjoy memories from Betty Gordon, a very early adopter and long-time Treasurer on the MUSE Board; and Denni McColm, an experienced Facility member, and past Director on the MUSE Board.

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11:40

40 Years of MUSE – Terry Mouland; Adnan Hamid

MUSE Views ·

2023/10/17

MUSE is 40 years-old and we celebrate by visiting with those members who have participated and led the organization over the years. Enjoy memories from Terry Mouland and Adnan Hamid, both very experienced Facility members, and past Chairs on the MUSE Board.

en-US

56 results

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