Stories of Safety

In this episode of Stories of Safety, we speak with Professor Pascale Carayon, Professor Emerita at the University of Wisconsin-Madison, USA, and a global leader in applying human factors and systems engineering to healthcare and patient safety. Professor Carayon reflects on the evolving role of human factors engineering, from her early development of the SEIPS (Systems Engineering Initiative for Patient Safety) model to its widespread influence on healthcare system design and quality

In this episode of Stories of Safety, we speak with Professor Hardeep Singh, a leading authority on diagnostic excellence and patient safety, to explore some of the most pressing safety challenges of the last two decades.Professor Singh discusses the persistent burden of diagnostic error, why it matters, how it affects patients and clinicians, and what can be done to reduce its impact. We also examine the critical role of health information technology, and why patient safety must be central to

Content warning: this episode includes discussion on suicide.In this episode of Stories of Safety, we speak with Dr Jo Wailling, a leading expert on healthcare harm, to unpack one of the most complex and challenging concepts in patient safety. Jo reflects on what we really mean when we talk about “harm” in healthcare—how it's defined, experienced, and responded to by both professionals and patients. We delve into the emotional and systemic dimensions of harm, and the importance of moving beyond

In this episode of Stories of Safety, we sit down with Professor Charles Vincent, one of the world’s leading experts in patient safety, to explore how the field has evolved and where it’s headed next.Drawing on decades of research and experience, Vincent reflects on the fundamental challenges of measuring and improving safety in complex healthcare systems. We discuss the shift from simply preventing harm to building resilience in healthcare, the role of culture and leadership, and why

In this episode of Stories of Safety, we sit down with Shaun Lintern, Health Editor of The Sunday Times, to explore the vital role of investigative journalism in uncovering systemic failures in healthcare.Lintern shares his journey as a journalist, the ethical challenges of reporting sensitive stories, and the impact journalism can have on public perception and policy. We take a deep dive into his pivotal role in exposing the Mid Staffordshire NHS Trust scandal, the importance of listening to