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PODCAST

And Another Thing

Joella & Helene

A friendship forged in the chaos of working in hospitality. Joella and Helene take you behind the sacred counter of a cafe and share what it is really like serving coffee and food to humans all day. Customer service is filled with its own unique life and no one really knows what goes on behind a counter. What makes it all that much more fascinating is that one of them is originally from the UK and the other from New Zealand, but they both live in Canada. You would think the cultures, both in

comedy

All Episodes

61:14

Heck To The No, That's Where The Cocks Go

And Another Thing ·

2025/11/21

In this week’s episode, Joella dives into her theory about how she and Helene manage their team—drawing some hilarious (and surprisingly accurate) parallels to life as schoolteachers. They also chat about what it’s really like to serve people on their worst days, and how much emotional energy goes into showing up with kindness. Plus, they unpack the art of upselling: why it matters for the business, and how it can actually enhance the customer experience when it’s done right.

en

39:15

Off Menu In Peru-toe Rye-ko

And Another Thing ·

2025/11/14

In this week's bite sized episode, Helene and Joella build their fantasy menu in a world where stomachs never get full. Helene attempts to pin down where in the world she will be when this episode drops - her sense of geography may be questionable, but the holiday certainly won't be!

en

58:57

We Might Need A P.O Box Number

And Another Thing ·

2025/11/07

On this week’s episode, Joella and Helene share stories from their week that spark the all-too-familiar servers response, “No problem” — even though it definitely is a problem. They dive into the things they wish they could say to customers, versus what actually comes out, and they daydream about the kind of restaurant/cafe they’d love to visit, complete with their ideal vibes, food, and chaos level.

en

59:30

Yum Tom and Sweaty Betty

And Another Thing ·

2025/10/31

This week, Helene and Joella dive into the world of food delivery services — exploring how they shape both businesses and consumers alike. With spooky season in full swing, they also share how Halloween is celebrated in their respective countries and what they would do in some 'spooky would you rather'.

en

61:12

Zebras, Pelicans, Puffins, Toucans and Pegasus

And Another Thing ·

2025/10/24

This week’s episode comes to you fresh from a whirlwind week — complete with late-night concerts, border crossings, and a mini holiday adventure for Helene and Joella. The duo swaps stories from their night out and relives the chaos of all the things that somehow ended up on the floor during Thanksgiving.Along the way, they dive into the big questions: What does Thanksgiving really mean, and where did it all begin? Are these “fresh goods” actually fresh? And can you really trust someone to watch

en

60:11

Crusty Old Legs

And Another Thing ·

2025/10/17

Laughter kicks this week's episode off, because sometimes pushing record and seeing what comes out is the only way forward. Helene and Joella explore big cafe life vs little cafe life and how leaders of a business have a financial outlook as well as a staff and customer experience mindset. A rare Milo question comes through this week after the legend himself stopped in to say hello and offer a random thought.

en

66:48

Let's Not Dilly Dally With These Pleasantries

And Another Thing ·

2025/10/10

On this week's episode, Helene and Joella explain the difference of new staff vs old staff and how the new is always an adjustment but having old staff come back is a refreshing change of pace. Both of them dream about whether they would prefer to work in a smaller cafe or a larger one which naturally leads to a chat about sandwiches.

en

67:23

Dudder, Oh No, It's Butter

And Another Thing ·

2025/10/03

On this week's episode, Helene and Joella vent their frustrations with fall becoming punkin season rather than pumpkin season. Things start to go haywire with accents and pronunciations, they discuss loyalty cards and how they benefit a business and the pivotal question of 'if you had to introduce yourself as your hidden hobby what would you be called?' is asked.

en

63:28

Baby Let Your Boob Jeans Talk

And Another Thing ·

2025/09/26

On this week's episode Helene and Joella discuss the difference between service and hospitality and how that impacts the human experience of connection. Spots on spots and stripes on stripes, can this line of clothing be pulled off and is there an age cap to it? Helene's final question of the episode stumps Joella...will she forfeit an answer or manage to say which she would rather?

en

56:43

Hyacinth, Sour Sybil and Buck?

And Another Thing ·

2025/09/19

In this week's episode, a tale of white lies are spun within the lives of retail and hospitality. Helene and Joella discuss the small lies they tell to customers to ease their days behind a counter. They discuss the communal cafe life of some European countries and if it would be possible in Southern Ontario. As well as all of these topics, they create some rather questionable names for the characters of their respective stories.

en

70:53

21 Questions With Milo

And Another Thing ·

2025/09/12

On this week's episode, delirium haunts Joella and Helene as they discuss covering uneaten food in a cafe and how to eat correctly with a knife and fork. They have a very special Milo's question of the week and a reveal at the end of the episode that settles a long discussed debate. Stay seated until the credits start rolling...

en

74:45

Long Time Listener, First Time Guest

And Another Thing ·

2025/09/05

This week's episode has been dubbed a milestone episode and to honour that, Helene and Joella bring on their very first guest! The company is phenomenal, the conversation flows with ease and naturally the laughter comes. Please give a warm welcome to our very first guest....

en

39:58

Panic Plummet

And Another Thing ·

2025/08/29

On this week's slightly shorter episode Joella and Helene swap differences of car break downs in Canada, England and New Zealand. They go over some of the mental work it takes when you move countries and the small details that are constantly being thought of.

en

65:34

First Of All Who Is Driving Naked?

And Another Thing ·

2025/08/22

On this week's episode, Joella and Helene wrap up their first aid training where Kev number two appeared and provided more questions for the class. They explore what it's like to have dogs and kids in restaurants and cafes and Milo's question takes a walk down memory lane.

en

56:51

This Room Is Not Meant For You

And Another Thing ·

2025/08/15

On this week's episode, Helene and Joella are at a first aid course and naturally there is always one in the class that makes the day more difficult than it needs to be. For the last few weeks, they have talked about their Staff Day coming up, this week they share how it went and some of the tasks the teams had to do.

en

58:34

Clear A Plate Here, Clear A Plate There

And Another Thing ·

2025/08/08

On this week's episode, a flat beginning turns into a laughing fest, like all good stories about clearing tables do. Helene and Joella talk about something they are going to implement into their own cafe job and how it affects a customer experience. Both of them confess how they themselves were Margarets in a situation, and this week's question of the week makes Joella question the intricacies of a super power.

en

60:13

A Little Bit Of Shimmer

And Another Thing ·

2025/08/01

On this week's episode, Joella and Helene experience the stark contrast of back to back concerts, they answer a question from a listener and they explore some cultural differences regarding directions and measurements. It might not sound riveting but throw in the question of 'What does a leader look like?' and 'Did the hot dog make it to the seat?' and you have an episode.

en

55:16

Tie Pins and Rumor Rills

And Another Thing ·

2025/07/25

On this week's episode Joella and Helene walk down memory lane and share how their hospitality stories began. They expose their polar opposite emotional responses to saying goodbye to their homeland, and this week's "Who Does That?" creates some disturbing minds eye images...you have been warned.

en

60:41

Hip Hip Hooray

And Another Thing ·

2025/07/18

She's back! On this week's episode, Joella is back in the 'studio'! Two days after getting off the plane Joella and Helene go to a concert, a cyclist attacks Helene with their sweat, a real life Margaret encounter takes place, oh yeah and they talk about New Zealand. After three weeks of being apart, their friendship is tested by Milo's question of the week and laughter is inevitably had. It is good to be back together.

en

39:06

She Quirsted Her Thench

And Another Thing ·

2025/07/11

On this week's episode, Joella and Helene discuss the lack of personal space while working behind the counter of a cafe, how a personal touch becomes a questionable act and how a little bit of eavesdropping can create drama. Helene has a light bulb moment about kiwis and Joella debates on what she would do for a years long holiday.

en

31 results

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