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Agency Nation Radio

Agency Nation - Insurance Marketing and Technology Strategists

Agency Nation is the leading digital publication helping insurance professionals dominate marketing, sales and technology in the modern marketplace.

business marketing

All Episodes

27:48

Exploring AI: Optimizing AI Usage

Agency Nation Radio ·

2025/10/22

This episode of Agency Nation Radio is the fourth and final episode in a special series about artificial intelligence (AI) brought to you by the Big “I” Agents Council for Technology’s (ACT) AI workgroup. Host Colby Royal Tunick, founder and CEO of Refocus AI in San Diego, California, is joined by Patrick McBride, owner of The McBride Agency in Dixon, Illinois. Together, they dive into how AI is transforming everyday agency operations and how to optimize it effectively. They

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44:14

GEICO Talks Independent Agents and Highlights from...

Agency Nation Radio ·

2025/10/15

Recorded live from Applied Net 2025 in Las Vegas, this special edition of Agency Nation Radio features insights from the industry’s biggest event. On this episode, Will Jones, editor-in-chief of Independent Agent magazine, talks with Carrie Poindexter, senior director of agency operations and Jonathan Somich, director of communications at GEICO, about attending Applied Net for the very first time. Also, Peter van Aartrijk, executive vice president at Aartrijk, talks with

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18:30

Embracing Change With Marianne Policastro-Wik

Agency Nation Radio ·

2025/10/08

On this episode of Agency Nation Radio, we chat with Marianne Policastro-Wik, owner of Insurance Associates of Central CT in Wethersfield, Connecticut. Raised in Hartford, Connecticut—once known as the insurance capital of the world—Policastro-Wik found the industry to be a natural fit. But it was her passion for helping others that truly defined her path. With a foundation in social work and a trajectory into senior leadership, she has built a career grounded in relationships and

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27:48

Exploring AI: Implementing Tools

Agency Nation Radio ·

2025/10/01

This episode of Agency Nation Radio is the third in a special series about artificial intelligence (AI) brought to you by the Big “I” Agents Council for Technology’s (ACT) AI workgroup.  Host Kasey Connors, executive director of ACT, is joined by Jake Holehouse, owner of HH Insurance in St. Petersburg, Florida, and Dale Steinke, director, Agent for the Future Advisors at Liberty Mutual. The discussion dives into the realities of implementing AI tools in an agency—how to start

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52:29

From One Generation to the Next: Navigating Agency...

Agency Nation Radio ·

2025/09/24

On this episode of Agency Nation Radio, Peter van Aartrijk, executive vice president at Aartrijk is joined by Lee Gaudette, president of Gaudette Insurance, and his son, Peter Gaudette, commercial insurance advisor at Gaudette Insurance, and Keith Mangini, Vice President and Commercial Team Leader at InsurBanc. They explore father-son work dynamics, succession planning in family agencies, and the aspirations that drive the next generation forward. The conversation also offers

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30:30

Exploring AI: Working With Vendors

Agency Nation Radio ·

2025/09/17

This episode of Agency Nation Radio is the second in a special series about artificial intelligence (AI) brought to you by the Big “I” Agents Council for Technology’s (ACT) AI workgroup. Host Kevin Wheeler, Eastern advisory manager at Angela Adams Consulting, is joined by Michelle O’Connor, president of O’Connor Insurance Associates in Charlotte, North Carolina, and Kimberly Fox, commercial lines account executive at O’Connor Insurance Associates. Together, they unpack what

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12:51

Finding the Win With Jill Roth

Agency Nation Radio ·

2025/09/10

On this episode of Agency Nation Radio, we chat with Jill Roth, executive vice president at Ahart, Frinzi & Smith in Alexandria, Virginia. Roth started her career on Capitol Hill, working in legislative affairs for a New Jersey congressional representative, where one of the issues she focused on was the insurance industry. Her congressional experience carried over when she joined the family agency—Ahart, Frinzi & Smith—and repurposed her passion for politics into serving Big “I”

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32:54

Exploring AI: What IAs Need To Know

Agency Nation Radio ·

2025/09/03

This episode of Agency Nation Radio is the first in a special series about artificial intelligence (AI) brought to you by the Big “I” Agents Council for Technology’s (ACT) AI workgroup. Co-hosts Kasey Connors, executive director of ACT, and JP Pritchard, director of marketing at Rhodian Group, dive into how independent agents can confidently take their first steps with AI. They are joined by CJ Hutsenpiller, owner of the tech-forward agency Hutsenpiller Insurance in Mt. Juliet,

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20:04

Workplace Communication: From Leadership to Email...

Agency Nation Radio ·

2025/08/20

On this episode of Agency Nation Radio, Will Jones, Editor-in-Chief of Independent Agent Magazine at the Big “I” hosts a conversation with workplace communication expert, Jenna Rogers, Founder & CEO of Career Civility, a professional development firm that helps organizations build stronger cultures through better communication. Throughout the episode, Jones picks Rogers’ brain about what it takes to be a great leader, bridging generational gaps and even mastering the art of a clear,

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17:45

Renters, Pet Insurance and a Pawsitive Impact With...

Agency Nation Radio ·

2025/08/06

On this episode of Agency Nation Radio, we meet John Bradford, founder & CEO of PetScreening in Charlotte, North Carolina.Bradford is on a mission to make life better for pets. After starting out in the property management world—first managing his own rental units, then expanding to investor portfolios—he saw firsthand how pet ownership impacted housing. That insight led him to launch PetScreening, a software-as-a-service (SaaS) platform that helps streamline offering pet and

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25:41

Breaking Into Commercial Lines and Smart Tips for New...

Agency Nation Radio ·

2025/07/23

On this episode of Agency Nation Radio, Cash McMillen, partner and executive vice president of operations at The Cashion Company Insurance in Little Rock, Arkansas, and chairman of the Big “I” national Young Agents Committee, hosts a discussion with two young agents about getting started as a commercial lines independent insurance agent.Deuel Romero, commercial lines agent at Tedford Insurance in Tulsa, Oklahoma, and Kate Adams, commercial lines marketing manager at Flood &

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Flood Coverage, Community and Doing Insurance Right...

Agency Nation Radio ·

2025/07/09

On this episode of Agency Nation Radio, we meet Courtney Jacobs, owner of Insurance Done Right (IDR) in Biloxi, Mississippi. Since launching her agency seven years ago, Jacobs has navigated the complexities of growing a business along the Gulf Coast—where the unique challenges of flood insurance and storm exposure are a constant concern—while also serving in the Air National Guard and giving back to her community through various organizations."We have seen a large impact since the

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14:23

Driven to Lead: Young Agents on the Rise

Agency Nation Radio ·

2025/06/26

On this episode of Agency Nation Radio, Ashley Engl, chair of Big I New York’s NextGen young agent committee, hosts a conversation with two Generation Z agents: Jackson Doyle, commercial risk adviser at J. Krug in Itasca, Illinois; and Brooke Stout, receptionist and assistant account manager at Chalk & Gibbs Insurance & Real Estate in Morehead City, North Carolina.Together, they discuss how they got their start in the industry, what excites them about its evolution and the

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13:23

Turning Purpose Into Progress With Brock Elliott

Agency Nation Radio ·

2025/06/12

On this episode of Agency Nation Radio, we meet Brock Elliott, Producer and partner atElliott Insurance Group in Louisburg, Kansas. Elliott got his start in the industry when he turned 21 and bounced around a couple roles before finally finding his stride as an account executive. Throughout his career, Elliott has played a pivotal role in the Big 'I' community at both the state and national levels—leading as chair of the Young Agents of Kansas (YAK) and the national Young Agents

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23:16

What Agents Need to Know About Rising E&O Claims

Agency Nation Radio ·

2025/05/29

On this episode of Agency Nation Radio, Will Jones, Big “I” director of communications and editor-in-chief of Independent Agent magazine, is joined by Nancy Germond, Big “I” executive director of risk management and education, and Amanda Juratovic, Big “I” vice president of E&O operations, to discuss one of the independent agency channel’s most-pressing issues: rising errors & omissions claims.With the hard market, remote work dynamics, and evolving client expectations converging,

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13:56

Switching from Hospitality to Insurance with Jorge...

Agency Nation Radio ·

2025/05/14

On this episode of Agency Nation Radio, we meet Jorge Wetenkamp, agency owner of Desert Crest Insurance in Saint George, Utah.Wetenkamp’s career in insurance was unexpected. After working at In-N-Out Burger and at the DMV, he took a job with AAA Insurance when they started offering DMV services. This opened his eyes to the opportunities for career growth and serving the Hispanic community. In 2021, he started an independent agency and the business has grown “far beyond what I set

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46:33

Scaling Smart: Acquisition Best Practices for...

Agency Nation Radio ·

2025/04/30

On this episode of Agency Nation Radio, Peter Van Aartrijk, executive vice president with insurance branding firm Aartrijk, hosts a discussion with Ryan Towle, vice president of Davis & Towle Insurance Group in Concord, New Hampshire, and Keith J. Mangini, vice president and commercial team leader at InsurBanc in Farmington, Connecticut, on best practices when making an agency acquisition—whether it’s your first purchase or just your most recent acquisition.They discuss the first

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17:14

Powering Growth and Pushing for Change with Michelle...

Agency Nation Radio ·

2025/04/09

On this episode of Agency Nation Radio, we meet Michelle O'Connor, president of O'Connor Insurance Associates in Charlotte, North Carolina.When O'Connor and her husband started their insurance agency 25 years ago, they knew from the very beginning that joining the Independent Insurance Agents of North Carolina (IIANC) was a must. Michelle knew of other successful agents that belonged to the Big “I" and also knew of the association's industry advocacy efforts. While O'Connor's

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46:32

In Good Company: Women Creating Opportunities for...

Agency Nation Radio ·

2025/03/26

On this episode of Agency Nation Radio, Susan Bonner, Big “I” vice president of marketing and communications, chats with Denise Johnson, president and CEO of Big I Oklahoma, and Jill Epstein, CEO of Independent Insurance Agents & Brokers of California (IIABCal), about their achievements as women in the independent insurance agency channel and how they’re shaping the industry by offering more women-led events and highlighting opportunities for women in insurance.Big “I” Oklahoma

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16:39

Building a Business and a Legacy with Kelly Gonyo

Agency Nation Radio ·

2025/03/12

On this episode of Agency Nation Radio, we meet Kelly Gonyo, owner and agent of Blue Line Insurance in Lake Placid, New York.Gonyo worked every role in an independent agency—from working the front desk to producing—before starting her own agency at 32 years old with “minimal money in a tiny little office," she says. Today, Blue Line Insurance has four branches and 15 employees, 14 of whom are women. “I'm proud to be a woman in business. I'm aware that I am one of few women in my

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697 results

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