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PODCAST

Business Superfans® The Service Providers Edge

Frederick Dudek (Freddy D)

Running a service-based business is hard. Whether you’re in the trades or professional services, most owners face the same challenges: • How do I attract better clients without spending more on marketing? • How do I find, keep, and motivate great people? • How do I stop being the bottleneck in my own business? • How do I fix broken systems and get my time back? • How do I protect margins as costs keep rising? • How do I use AI without feeling overwhelmed or distracted? If these questions

business entrepreneurship

All Episodes

40:01

Remote Work Leadership: How Ken Taylor Builds...

Business Superfans® The Service Providers Edge ·

2025/12/31

Episode 176 Frederick Dudek (Freddy D)Remote work leadership takes center court in this powerful conversation with Ken Taylor, author of Working in Slippers and lifelong technology entrepreneur. Ken breaks down why remote work isn’t a pandemic trend—but a return to how humans and businesses perform best.From hiring the right character (not just resumes) to onboarding remote employees like elite athletes, this episode tackles the real challenges service providers face: disengagement, misalignment,

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40:35

Ideal Client Positioning: How Wes Towers Attracts...

Business Superfans® The Service Providers Edge ·

2025/12/30

Episode 175 Frederick Dudek (Freddy D)Ideal Client Positioning takes center stage as Wes Towers, founder of Uplift 360, joins Business Superfans host Freddy D to reveal how service businesses can attract better leads—not just more leads—in an AI-saturated world.In a market flooded with automated content and fake authority, trust is the new currency. Wes shares how narrowing your message, designing for outcomes, and aligning your website with your ideal client transforms marketing from noise into

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33:18

AI Readiness for Leaders: How Marina Morgan Builds...

Business Superfans® The Service Providers Edge ·

2025/12/27

Episode 174 Frederick Dudek (Freddy D)AI readiness for leaders takes center stage as Marina Morgan, founder of Morgan Impact, joins Business Superfans Podcast to unpack what it really takes to thrive in the AI era.As artificial intelligence accelerates faster than most teams can adapt, many business owners feel overwhelmed instead of empowered. Marina reveals why human resilience, mindset, and adaptability are now the true competitive advantage—not tools alone. Drawing from global diplomacy,

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44:49

Leadership Accountability: How Chris Gillen Helps...

Business Superfans® The Service Providers Edge ·

2025/12/23

Episode 173 Frederick Dudek (Freddy D)Leadership accountability is the championship skill most service-based businesses are missing—and in Episode 173, Chris Gillen breaks it down with game-winning clarity. Drawing from decades leading Fortune 500 teams and fast-growth startups, Chris exposes how the blame cycle destroys trust, stalls momentum, and turns teams into silent saboteurs.From overwhelmed trades business owners missing calls to executives pointing fingers instead of taking ownership, this

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47:58

Hourly Worker Incentives: How Michael Fortinberry...

Business Superfans® The Service Providers Edge ·

2025/12/16

Episode 172Frederick Dudek (Freddy D) Hourly worker incentives are one of the most misunderstood—and most powerful—levers for improving productivity, quality, and accountability in service and trade businesses. In Episode 172 of Business Superfans®, Michael Fortinberry, Founder of Protiv, breaks down how the right performance pay system can fundamentally change behavior on hourly teams.Most companies pay by the hour, unintentionally rewarding time instead of results. Michael explains why this model

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42:38

Leadership Development: Sonja Price Shares The Trust...

Business Superfans® The Service Providers Edge ·

2025/12/11

Episode 171Frederick Dudek (Freddy D) Leadership development takes center field in Episode 171 as Sonja Price, Founder of Infinite Leaders, breaks down how professionals rise from overlooked contributors to high-impact leaders capable of transforming entire organizations. Drawing from 15 years advising powerhouses like Google, Amazon, Microsoft, Meta, and T-Mobile, Sonja unpacks why great leadership is less about authority and more about clarity, culture, and communication.You’ll hear how early

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03:39

The Yearly Appreciation Event That Transformed...

Business Superfans® The Service Providers Edge ·

2025/12/09

170 Frederick Dudek (Freddy D) Creating an army of business superfans is easier than you might think, and today I’m sharing some juicy insights from my decade-long experience working with a top-notch diabetes and endocrinology specialist. We’re diving into the power of client appreciation events and how they can transform your business relationships. Picture this: patients, staff, and vendors all mingling over Mediterranean food, building trust and loyalty in a relaxed atmosphere. I’ve seen

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38:59

Sales Training for Service Businesses: How Curt...

Business Superfans® The Service Providers Edge ·

2025/12/09

Episode 169Frederick Dudek (Freddy D) Sales training for small business gets the big-league treatment in this powerhouse conversation with Curt Tueffert, founder of Peak Sales Strategy and veteran VP of Sales Development. Curt brings over 40 years of sales experience—from door-to-door grit to corporate boardrooms—and reveals the mindset and mechanics that turn average reps into steady closers.He and Freddy D break down DISC profiles, personality-driven selling, and why most teams never “level up”

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38:36

Buy Back 2 Hours a Day: How Rob Levin Uses Virtual...

Business Superfans® The Service Providers Edge ·

2025/12/02

Episode 168Frederick Dudek (Freddy D) “Buy Back 2 Hours a Day: How Rob Levin Uses Virtual Assistants to Help Small Businesses Scale Faster” isn’t just a catchy title—it’s the core lesson of this episode. Virtual assistants for small businesses aren’t just a productivity hack—they’re a competitive weapon. In this conversation, Freddy D sits down with Rob Levin, co-founder of Work Better Now, to break down the exact systems and strategies that helped him escape 60-hour weeks, reclaim his life, and

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36:27

Contagious Company Culture: How Trisha Daho Turns...

Business Superfans® The Service Providers Edge ·

2025/11/27

Episode 167Frederick Dudek (Freddy D) Contagious company culture can be your greatest catalyst for growth—or the silent force slowing your business to a crawl. In this high-energy episode, Trisha Daho reveals how intentional leadership, clear values, and honest communication can transform any team into a high-performing growth engine.After a powerhouse career spanning economics, law, and Big Four leadership, Trisha shifted her focus to culture building, leadership development, and DEI

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35:39

Data-Driven Decision Making: How Jason Bryll Boosts...

Business Superfans® The Service Providers Edge ·

2025/11/25

Episode 166Frederick Dudek (Freddy D) Data-driven decision making is the difference between businesses that sprint ahead and those left watching from the sidelines—Jason Bryll shows how to turn scattered data into unstoppable momentum.Data-driven decision making takes center stage as Jason Bryll, founder of Parable Associates, reveals how healthcare practices can turn overwhelming, siloed information into clarity, profitability, and patient-centered excellence. Jason shares how specialty

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36:30

Financial Freedom for Service Providers: How Joey...

Business Superfans® The Service Providers Edge ·

2025/11/18

Episode 165Frederick Dudek (Freddy D) In this episode of Business Superfans®, we huddle up with Joey Mure, co-founder of Wealth Without Wall Street, to break down financial freedom for service providers into a clear, winnable game plan. Joey shares how he walked away from the Wall Street script and built over $50,000/month in passive income, using a simple formula: passive income > monthly expenses.If you’re a service business owner stuck in the grind—tied to client work, over-reliant on 401(k)s,

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42:47

Company Culture Alignment: Designing Teams That...

Business Superfans® The Service Providers Edge ·

2025/11/14

Episode 164Frederick Dudek (Freddy D) Company culture alignment is the difference between a team rowing in chaos and a crew gliding to victory. In Episode 164, Matthew Person, founder of Town Square Advisors and author of The Culture of Alignment, breaks down his Square Management System for designing culture with intention instead of copying “best places to work.”You’ll hear why so many hires fail within 18 months, how misalignment poisons morale and performance, and why there’s no such thing as a

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37:27

Stop Marketing to Everyone: Define Your Category and...

Business Superfans® The Service Providers Edge ·

2025/11/11

Episode 163Frederick Dudek (Freddy D) Growth stage marketing with Mark Donnigan is a masterclass in turning service-first value into deal-flow and category design into competitive moats. Mark shares why leading with genuine help attracts the right buyers and accelerates pipeline, even when not everyone is a fit—because serving is the best net for leads and loyalty. Listeners get real talk on sales–marketing alignment, buyer empathy, and messaging that lands “on the tip of the tongue” before the

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39:42

Performance Marketing Mastery: Jake Tlapek on DSPs,...

Business Superfans® The Service Providers Edge ·

2025/11/04

Episode 162Frederick Dudek (Freddy D) Performance marketing takes center court as Jake Tlapek of Finch breaks down demand-side platforms (DSPs), TikTok SEO, and conversion optimization playbooks that win customers on every channel. He shares his journey from Air Force IT to agency leader and founder-creator, including how posting twice daily sparked 100K+ TikTok followers and a steady stream of leads. You’ll learn why DSPs let brands place ads where buyers actually are—from Hulu to digital

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09:17

Thanking to Grow: Turn November Gratitude into a...

Business Superfans® The Service Providers Edge ·

2025/11/03

161 Frederick Dudek (Freddy D) n this episode of Business Superfans®, Freddy D Take dives into the power of gratitude marketing—how saying “thank you” can transform your business ecosystem into a community of loyal superfans. Using real-world service examples, Freddy breaks down how appreciation emails, anniversary cards, and automated check-ins can drive referrals, retention, and revenue. Discover how gratitude isn’t just good manners—it’s a competitive advantage that fuels growth and connection

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40:37

B2B Marketing: How Richard Levy Wins the 95%...

Business Superfans® The Service Providers Edge ·

2025/10/31

Episode 160Frederick Dudek (Freddy D) B2B marketing with Richard Levy centers on aligning sales and marketing to win today’s 5% in-market buyers while educating the 95% who aren’t ready yet. In this episode, Richard shares 25 years of lessons—from Santander’s graduate scheme to leading Sophera Marketing—on building demand without racing to discounts.You’ll hear why thought-leadership newsletters outperform hard sells, how to use global cultural nuance in messaging, and why AI is a true business

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37:12

Trust in Leadership: How Adam Malone Sustains High...

Business Superfans® The Service Providers Edge ·

2025/10/28

Episode 159Frederick Dudek (Freddy D) Trust in leadership drives everything—and Adam Malone explains why it’s the linchpin of sustained high performance. In this episode, Adam breaks down a practical, three-part trust model—empathy, authenticity, and performance—and shows leaders how to inspire reciprocal trust so teams truly operate with autonomy, speed, and accountability. You’ll hear how “window-and-mirror” leadership creates superfans on your team, why trust is contextual (not universal), and

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40:08

Employee Empowerment: Jon Grannis & Bob Chonka Build...

Business Superfans® The Service Providers Edge ·

2025/10/25

Episode 158Frederick Dudek (Freddy D) Employee empowerment takes center stage as Sollah leaders Jon Grannis and Bob Chonka reveal how to turn training into behavior change and build superfan cultures. They unpack their E+I=C formula—Emotion + Information = Communication—and explain why “dramatic edutainment” outperforms lecture-style compliance courses. You’ll hear real stories: a major automaker whose teams started raving about sexual-harassment training, and a lean HR group that delivered ~500

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09:58

Beyond the Cubicle: Fun, Friendship, and Leadership...

Business Superfans® The Service Providers Edge ·

2025/10/21

157 Frederick Dudek (Freddy D) Freddie D dives into the pivotal relationship between leadership and culture in the tech industry, drawing from his own experiences from decades ago. He reflects on his early days in the CAD Cam field, where he learned the importance of empowering teams under the guidance of his manager, Tom. Tom's approach of fostering camaraderie through shared experiences, like happy hours and group outings, created a strong culture of teamwork and appreciation. Freddie emphasizes

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177 results

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