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PODCAST

Resilient Supply Chain — How Leaders Keep Business Moving

Resilient Supply Chain is for supply chain, operations, procurement and technology leaders who need practical ways to manage disruption, reduce risk and keep business moving.Each Monday, former SAP Global VP and technology futurist Tom Raftery speaks with the executives, operators, founders and innovators redesigning how goods, information and decisions move through global supply chains.These are candid conversations about what works in practice—not polished PR narratives or vague predictions

business management

All Episodes

37:06

The Supply Chain Workarounds That Can Stop a...

Resilient Supply Chain — How Leaders Keep Business... ·

2026/10/05

Send me a message A production line can go down because two people are passing an Excel file back and forth with no audit trail. That is the uncomfortable reality behind this episode: some of the biggest supply-chain risks sit inside ordinary workarounds that nobody questions because, until they fail, they appear to work. My guest is Patrick Van Hull, now an Agentic Operations Consultant at Salesforce and, when we recorded this conversation, an Industry Consultant at Tungsten Automation. Draw...

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28:28

98% Isn’t Enough: AI, Human Judgement and...

Resilient Supply Chain — How Leaders Keep Business... ·

2026/09/28

Send me a message A 98% response rate sounds excellent—until the missing 2% includes police and ambulance calls. That is the problem with judging automation by averages when the exceptions carry the greatest operational risk. My guest is Josh Gould, CEO of The Big Word, whose teams operate at the intersection of AI, human judgement and mission-critical language services. His experience exposes a wider business issue: automation can cut cost and increase capacity, but poor escalation design ca...

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31:03

Supply Chain Labour Planning: Saving Today Can...

Resilient Supply Chain — How Leaders Keep Business... ·

2026/09/21

Send me a message Cutting labour when demand dips can look like smart cost control. But if workers respond by finding more reliable work elsewhere, today’s saving can become tomorrow’s churn, hiring cost and capacity problem. My guest is James Terry of Indeed Flex, who has spent more than 15 years in staffing and workforce management. We look at what happens when labour planning is treated as an HR exercise rather than an operating decision, and why that can affect fulfilment, throughput, cus...

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39:02

Why More Supply Chain Visibility Doesn’t Guarantee...

Resilient Supply Chain — How Leaders Keep Business... ·

2026/09/14

Send me a message More supply-chain data does not automatically produce better decisions. Digital systems can expose risk, but they can also reproduce the same governance failures, blind spots and weak assumptions already embedded in the operation. My guests today are Lara Schilling, Assistant Professor of Supply Chain Management at the Technical University of Denmark, and Professor Stefan Seuring, a long-time researcher in sustainable supply chains. Their latest paper used 52 conversations f...

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30:28

AI Job Cuts Could Leave Your Supply Chain Short of...

Resilient Supply Chain — How Leaders Keep Business... ·

2026/09/07

Send me a message AI can cut routine supply chain work and reduce payroll costs. But eliminating entry-level roles could leave your business short of experienced leaders when the next disruption demands judgement. I’m joined by Friddy Hoegener, owner of Scope Recruiting and a former supply chain professional. His experience in procurement and recruitment exposes a gap between filling today’s vacancies and developing the people who will make tomorrow’s decisions. Why do hiring processes stall ...

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33:24

The Hidden Resilience Risk Inside Your Automated...

Resilient Supply Chain — How Leaders Keep Business... ·

2026/08/31

Send me a message Warehouse automation can increase throughput while quietly creating a new failure point: maintenance that has not kept pace. When critical assets fail, the consequence is not an engineering inconvenience. It is downtime, lost service and interrupted revenue. My guest is Asim Akram, CEO of MultiSensor AI. We look at what happens when conveyors, motors, chillers and electrical systems become more digitised while inspection and maintenance remain periodic and manual — a mismat...

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37:29

Buying 120% to Serve 100%: The Supply Chain Cost of...

Resilient Supply Chain — How Leaders Keep Business... ·

2026/08/24

Send me a message If you’re buying 120% of the food required to serve 100% of your customers, you don’t have a waste problem. You have a forecasting, procurement and margin problem. My guest is Olaf van der Veen, co-founder of Orbisk, working with commercial kitchens to track where food is being lost. His point is blunt: much of that loss happens before anything reaches a plate, through overproduction, overstocking and weak operating procedures. In a low-margin business, that is excess invent...

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39:32

Hydraulics Waste 75% of Energy - Inflating Heavy...

Resilient Supply Chain — How Leaders Keep Business... ·

2026/08/17

Send me a message Heavy equipment electrification has a hidden problem: the machinery itself can waste most of the energy you put into it. That means bigger batteries, higher capital costs and a weaker business case before the machine has even started work. My guest is Hiten Sonpal, CEO of Rise Robotics, who is working on replacing conventional hydraulics with belt-driven actuation. We get into why hydraulic systems can be roughly 25% efficient, how that inefficiency drives battery and chargi...

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48:02

Dashboard Theatre: Why More Supply Chain Visibility...

Resilient Supply Chain — How Leaders Keep Business... ·

2026/08/10

Send me a message Supply chains have more operational data than ever, yet warehouses still miss carrier cut-offs, misallocate labour and react too slowly when conditions change. The problem is often not seeing what is happening. It is turning that signal into the right action quickly enough to protect cost and service. I’m joined by Scott DeGroot, Executive Director of the Global Supply Chain Institute at the University of Tennessee, and Keith La Londe, VP of Systems at PathGuide Technologies...

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31:54

Supply Chain AI Needs Better Sensing, Not Smarter Models

Resilient Supply Chain — How Leaders Keep Business... ·

2026/08/03

Send me a message AI models are getting smarter at an astonishing pace. But if they can't reliably sense what's happening across your supply chain, they'll still make poor decisions. The real bottleneck may not be intelligence at all, it may be the quality of the physical data feeding it. I'm joined by Doron Hazan, who leads AI at Wiliot, to explore why the next step in AI for supply chain isn't another model or agent, but a stronger data foundation connecting products, pallets and warehouses...

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35:54

No Carbon Data, No Market Access: Supply Chains Face...

Resilient Supply Chain — How Leaders Keep Business... ·

2026/07/27

Send me a message Carbon data is moving out of annual reports and into the transaction itself. If your product-level information is incomplete, market access, customer trust and supply-chain decisions can all suffer. My guest is Stephen Jamieson, Chief Marketing Officer for SAP Sustainability. We examine why Scope 3 emissions, digital product passports and product carbon footprints are becoming operational requirements, not side projects, and what happens when procurement, finance and supply-...

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37:39

Supply Chain Mapping Takes Five Seconds. Action Is...

Resilient Supply Chain — How Leaders Keep Business... ·

2026/07/20

Send me a message Supply-chain mapping can now take five seconds. The harder problem is deciding which supplier risks matter, who owns the response, and whether procurement can act before the data creates paralysis. I’m joined by Justin Dillon, founder and CEO of FRDM, whose work focuses on human-rights, geopolitical and sustainability risk beyond tier one. As import restrictions, tariffs and customer requirements reach deeper into supplier networks, weak due diligence is no longer just a com...

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42:34

Why an Autonomous Truck Won’t Automate Your Yard

Resilient Supply Chain — How Leaders Keep Business... ·

2026/07/13

Send me a message An autonomous truck does not create an autonomous yard. Without aligned decisions, reliable data and clear ownership, smart assets become expensive distractions. I’m joined by Matt Yearling, CEO of YMX Logistics; Chad Fox, Manager and Delivery Lead at Miebach Consulting; and Kurt Neutgens, CEO and co-founder of Orange EV. Together, we examine why supply chain resilience still breaks down in the yard — a neglected part of logistics that can disrupt warehouse flow, transport p...

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46:53

AI in Procurement: When ERP Is Too Late

Resilient Supply Chain — How Leaders Keep Business... ·

2026/07/06

Send me a message What if your ERP only sees the supplier decision after the real battle is already over? In this episode of the Resilient Supply Chain Podcast, I’m joined by Spencer Penn, CEO and co-founder of LightSource, a direct procurement AI platform. Spencer brings a practical view from high-pressure hardware and autonomous systems environments, and we look at why procurement, data, visibility, and supplier risk now sit right at the heart of supply chain resilience. You’ll hear how dir...

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41:31

Why Small Fulfilment Exceptions Become Big Supply...

Resilient Supply Chain — How Leaders Keep Business... ·

2026/06/29

Send me a message How many fulfilment failures start as “just this once” exceptions? In this episode of the Resilient Supply Chain Podcast, I’m joined by Leo Rodriguez, VP at River Plate Inc., a Southern California 3PL working across e-commerce, retail, warehousing, distribution, freight logistics, kitting, and assembly. We look at fulfilment through the lens of supply chain resilience, risk, data, visibility, and the operational discipline brands need as channels multiply and complexity rise...

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41:52

The Hidden Risk in Critical Mineral Supply Chains

Resilient Supply Chain — How Leaders Keep Business... ·

2026/06/22

Send me a message How much do we really know about the minerals powering the energy transition? In this episode of the Resilient Supply Chain Podcast, I’m joined by Johan Oosthuizen, a responsible sourcing specialist based in South Africa, working across mining, operations, supply chain governance, and regulatory due diligence. His perspective matters because he works in the uncomfortable gap between boardroom expectations and site-level reality, which is exactly where supply chain resilience...

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37:35

Why Supply Chain Agility Is Now a Competitive Advantage

Resilient Supply Chain — How Leaders Keep Business... ·

2026/06/15

Send me a message What if supply chain resilience is already too slow for the world we’re now operating in? In this episode of the Resilient Supply Chain Podcast, I’m joined by Abe Eshkenazi, CEO of ASCM, the Association for Supply Chain Management. Abe has watched supply chain move from a quiet back-office function to a boardroom priority, and this conversation gets into why that shift matters now, as export controls, tariffs, climate volatility, cybersecurity, sustainability pressures, and ...

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41:05

The 5-Point EBITDA Opportunity in Reverse Logistics

Resilient Supply Chain — How Leaders Keep Business... ·

2026/06/08

Send me a message What if returns are hiding 4–5 points of EBITDA in plain sight? In this episode of the Resilient Supply Chain Podcast, I’m joined by Terry Boyle, CEO of Trove, to explore one of retail and logistics’ most neglected pressure points: reverse logistics. Terry’s argument is blunt and useful: if brands care about supply chain resilience, sustainability, risk, data, and visibility, they can’t keep treating returns as the untidy corner nobody wants to inspect. You’ll hear how onlin...

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37:31

Supply Chain Resilience Fails When Decisions Move Too...

Resilient Supply Chain — How Leaders Keep Business... ·

2026/06/01

Send me a message What if your biggest supply chain risk isn’t disruption, but the time it takes to decide what to do next? In this episode of the Resilient Supply Chain Podcast, I’m joined by Robbert de Looff, Industry Commercial Lead for Chemicals at OMP, to explore why supply chain resilience now depends on more than better forecasting. In a world of energy price spikes, shipping disruption, raw material constraints, sustainability pressures, and geopolitical shocks, visibility is useful, ...

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45:47

Why Yard Automation Is Harder Than Autonomous Trucking

Resilient Supply Chain — How Leaders Keep Business... ·

2026/05/25

Send me a message Most supply chains talk about AI and automation. Meanwhile, many yards are still running on pen, paper, radio calls, and chaos. In this episode of the Resilient Supply Chain Podcast, I’m joined by Adam Newsome, CEO of Lazer Logistics, Blaine Dirker, CTO at Lazer and leader of Yard Nexus, and Pini Usha, CEO of Buffers AI, to unpack one of the most overlooked bottlenecks in modern logistics: the yard. And this matters far more than most companies realise. We explore why yard o...

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