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PODCAST

UX - The User Experience Podcast

Help me improve the show: https://forms.fillout.com/t/txqbF3seyNusWelcome to the User Experience Podcast, the podcast where we (ex)change experiences! I am a firm believer that sharing is caring. As we UX professionals are all aspiring to change User Experiences for the better, I have put together this podcast to accelerate learning and improvement! In this podcast, I will: Share learning experiences from myself and UX professionals, answer most common questions and read famous minds.

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All Episodes

38:45

Using An App To Get Off Your Phone, And The Research...

UX - The User Experience Podcast ·

2026/04/22

I'd love to hear from you. Get in touch! 📱 Bond — The Social Media App That Wants To Cure Your Doom-Scrolling — TechCrunch Bond launched this week as a social media platform explicitly designed to get you off your phone — no infinite feed, no algorithmic scroll, just a spatial view of what your friends are up to and activity recommendations based on your interestsThe core bet: remove the vertical feed and you remove the addictive pattern — the app gives you ideas for real-world activities,

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20:24

How To Stay Sane With AI, Claude Design Launches

UX - The User Experience Podcast ·

2026/04/21

I'd love to hear from you. Get in touch! 🧠 How To Approach AI And Stay Sane — UX Collective Julia Kockbeck's article as a QA engineer frames the AI adoption question better than most: it's not use it or don't — it's knowing when, why, and what you're trading offThe trifecta that never goes away: speed, quality, and scope — if you keep scope constant and push for speed, quality takes the hit, whether you're aware of it or notTwo failure modes to avoid: overuse without critical thinking

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39:02

Human Judgement, 0 Click Future, and Chatbot...

UX - The User Experience Podcast ·

2026/04/10

I'd love to hear from you. Get in touch! he Case For Human Judgment In The Agent Improvement Loop — LangChain LangChain's argument: if agents are only trained on documented knowledge, their performance will plateau — the differentiator is capturing the tacit expertise that lives in people's headsTacit knowledge is the problem — a lot of what makes great teams great is never written down, and even if you tried to write it all down, you'd still miss the translation gap between what someone thin...

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29:35

AI Agents Transparency and Vibe Reporting

UX - The User Experience Podcast ·

2026/04/08

I'd love to hear from you. Get in touch! 🤖 How To Identify Transparency Moments In Agentic AI — Smashing Magazine Victor Yocco's article is one of the best practical frameworks I've read for designing agentic AI experiencesThe core problem: agentic AI disappears while it works — it acts on your behalf in the background and surfaces information only when it's done — and that creates a trust gapTwo failure modes to avoid: the black box (user has no idea what happened or why) and the data dump

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26:09

UX and AI Digest 6: AI Website Design, and How AI...

UX - The User Experience Podcast ·

2026/04/02

Send us Fan Mail Stop Picking The Wrong Website Builder There's a website that categorises every way you can build with AI right now — and having tried most of them, I want to save you the time I lostThe core problem with chat-only builders like Lovable, Bolt, and similar: once the site is generated, what do you do when you need to move one element? Prompt again and wait?My recommendation: if you want a site you'll actually edit and maintain, use a builder with AI embedded — Wix AI, Framer AI...

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36:57

UX and AI Digest Episode 6: Staff Are Too Scared To...

UX - The User Experience Podcast ·

2026/04/01

Send us Fan Mail Staff Too Scared of the AI Axe to Pick It Up — The Register / Forrester Forrester's AIQ metric — a measure of individual and organisational readiness for AI — shows adoption is lagging badly, and the reasons are tellingTwo culprits: employees aren't trained well enough, and there's an ambient anxiety about job loss that turns people away from the tools altogetherMy take: anxiety is lack of clarity — people fear AI substitution because they haven't mapped what they actually do...

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44:31

After 11 Years In UX, This Is The Mistake I See...

UX - The User Experience Podcast ·

2026/04/01

Send us Fan Mail 🔬 The Observation That Prompted This Rant We measure satisfaction, intention to use, overall liking — and then we go back to our teams and say "users don't trust it" or "satisfaction is low" and expect that to be actionable🧠 How Experience Actually Works — A Quick Neuroscience Detour Experience isn't one thing — it moves through layers: sensation → perception → judgmentSensation is the raw signal reaching your sensors; perception is your brain integrating that into something

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20:00

UX and AI Digest Episode 5: Managing Users'...

UX - The User Experience Podcast ·

2026/03/30

Send us Fan Mail 🧠 Most People Just Do What ChatGPT Tells Them — Even When It's Wrong — Futurism https://futurism.com/artificial-intelligence/study-do-what-chatgpt-tells-us A University of Pennsylvania study introduced me to a term I hadn't heard before: cognitive surrender — the tendency to follow AI output without questioning itThe numbers: participants followed correct AI advice 92.7% of the time, and still followed wrong AI advice 79.8% of the time — override rates go up when the AI is

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29:10

UX and AI Digest 4 - AI Interface Design at Hark,...

UX - The User Experience Podcast ·

2026/03/27

Send us Fan Mail 🎨 Former Apple Designer Building a New AI Interface at Hark — TechCrunch Brett Adcock is betting that hardware design and AI need to evolve together — the way we interact with intelligent software shouldn’t just be a chatbox bolted onto existing devicesWhat resonated: we are still using the same computers and smartphones even as AI transforms what’s possible — the interface layer hasn’t caught up Hark’s position is interesting: they’re explicitly not building wearables, not

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27:42

UX and AI Digest Episode 3: What AI brings to UX,...

UX - The User Experience Podcast ·

2026/03/26

Send us Fan Mail 🎨 What AI Exposes About Design — Alessandro Molinari on UX Collective Alessandro argues the design process is shrinking — AI is removing the engineering and development bottlenecks, which means the upstream steps (research, strategy, framing) become more criticalThere's an interesting regression happening: we went from command line → graphical metaphors (desktop, folders, files) → now back to text — just with natural language instead of commandsI keep coming back to this: is

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26:25

UX and AI Digest Episode 2

UX - The User Experience Podcast ·

2026/03/24

Send us Fan Mail Evaluating AI Agents, Claude's Computer Access & Prompt-Only Enterprise Software 🔬 EVA — A Framework for Evaluating Voice Agents I hadn't realised we lacked a proper evaluation framework for voice agents — this one from Hugging Face caught my attentionWhat I like: it combines two dimensions I've always thought should go together — accuracy (task completion, faithfulness, speech fidelity) and experience (conciseness, conversational flow, turn-taking)My question: is the

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27:00

UX and AI Digest Episode 1

UX - The User Experience Podcast ·

2026/03/23

Send us Fan Mail UX Digest | EP. 1 — Google Stitch, Microsoft's AI Rollback & the Rise of AI Note-Takers In this episode of UX Digest, I react to three stories at the intersection of AI, product design, and user experience research — sharing my perspective as a UX researcher working daily with AI-driven tools. 🎨 Google Stitch — "Vibe Design" Goes Mainstream Google's AI-powered UI design tool is making waves, but is it really a Figma killer? UX design cannot be reduced to the tool you use

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38:21

When Not to Use AI

UX - The User Experience Podcast ·

2025/10/14

Send us a text Welcome back to UXChange, I’m Jeremy — and today we’re talking about something I’ve been wrestling with personally: when should we actually use AI? We all love what it can do — speed, automation, magic. But at what point does using AI stop helping us think, and start replacing the thinking itself? In this episode, I share my personal heuristics for using AI at work — not as a researcher, but as a knowledge worker trying to stay effective, curious, and human in an AI-powered wor...

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21:00

From Vanity to Sanity: The Real Metrics Behind...

UX - The User Experience Podcast ·

2025/10/09

Send us a text Welcome back to UXChange — this is Part 2 of our series on Measuring the User Experience of AI. In the first episode, we explored vanity vs. sanity metrics — the surface-level KPIs that look good on dashboards versus the deeper indicators that truly define trust, satisfaction, and control. Today, we’re going a step further. I’ll break down why we need a new approach to measure AI experiences, and why our traditional UX frameworks simply don’t fit anymore. If you’ve ever asked y...

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16:20

From Vanity to Sanity: The Real Metrics Behind...

UX - The User Experience Podcast ·

2025/10/08

Send us a text In this new series, we’ll dive deep into what it really means to measure the success of AI-enabled user experiences. Beyond surface-level KPIs and “vanity metrics,” we’ll talk about the sanity metrics that actually reveal whether your product is usable, reliable, trustworthy, and meaningful for real people. I’ll break down complex ideas like trust, perceived control, satisfaction, and holistic measurement in a way that’s practical for designers, researchers, and product teams. ...

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26:32

Uncovering the Unconscious in UX Research

UX - The User Experience Podcast ·

2025/09/16

Send us a text In this episode, I explore how much of user experience happens beneath the surface of awareness — and why tapping into the unconscious is essential for better product design. Why users often say one thing but do anotherThe limits of relying only on interviews or only on observationHow unconscious motivations, needs, and fears shape technology useThe power of co-creation and generative workshops to reveal hidden dimensionsPractical ways to integrate unconscious insights in...

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17:25

Predicting User Experience in the Age of AI

UX - The User Experience Podcast ·

2025/09/10

Send us a text In this episode I explore how product teams can better anticipate and measure user experience in a world where interaction patterns are shifting—from clicks and forms to voice and chat. Why AI is transforming the way users interact with technologyThe importance of treating design choices like “ingredients” in a recipeHow to build internal benchmarks to predict user experience outcomesLessons from AI tools like ChatGPT and the rise of “Generative Engine Optimization”Practi...

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17:28

Your AI Metrics Could Be Lying to You: The Vanity vs...

UX - The User Experience Podcast ·

2025/09/04

Send us a text I break down the difference between vanity metrics (what looks good) and sanity metrics (what actually matters), plus the new measurement challenges when users collaborate with AI instead of just using a product. Essential for anyone designing or evaluating AI features. Topics: Why traditional UX metrics fail with AI systemsThe dangerous difference between vanity and sanity metricsHow collaboration changes everything we measureEssential metrics you're probably missingSupport th...

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25:52

AI Is Not Magic

UX - The User Experience Podcast ·

2025/07/15

Send us a text 📝 Episode Description Why AI breaks traditional UX rulesThe costly mistake of treating AI like automationHow that 5% error rate could lose you big dealsEssential if you're adding AI to your product Subscribe on YouTube Check the Instagram 💬 Help improve the show by giving feedback

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29:07

My Honest (UX) Opinion About AI

UX - The User Experience Podcast ·

2025/03/05

Send us a text In today's episode, I shared my thoughts on AI from my dual perspective as a UX professional and admittedly picky user. Here's what we covered: 🧠 My UX Philosophy I'm that friend who gets frustrated when interfaces don't work as expected (yes, I might scream at my phone occasionally 😅)This pickiness led me naturally to UX My low patience = high empathy for users! 💡 AI vs. LLMs - Let's Get Clear AI is a broad field, but I'm concerned when we call LLMs "artificial intellige...

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