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PODCAST

The Experience Strategy Podcast

Dave Norton, Aransas Savas, and Joe Pine

With over 100 episodes, the Experience Strategy Podcast is that secret superpower that helps strategists around the world grow their business acumen. Your hosts, Aransas Savas, Joe Pine, and Dave Norton discuss the most important topics in the business world, but they do it by focusing on the experiences and transformations that customers attain. Learn more at https://experiencestrategypodcast.com and https://www.stonemantel.co/ theexperiencestrategist.substack.com

business management

All Episodes

21:52

The Ultra-Rich No Longer Want Luxury Goods, They Want...

The Experience Strategy Podcast ·

2025/11/19

The conversation explores the evolving perception of wealth and meaning, highlighting a shift towards purpose-driven initiatives among wealthy individuals like Musk and Gates. Taken from the article in the Economist, entitled the Ultra-rich Are Giving Up on Luxury Assets, it discusses how traditional symbols of wealth are losing significance as people seek deeper meaning in their financial pursuits.Takeaways* People are starting to think differently about what is meaningful.* Owning luxury items

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24:29

Remaking the Premium Movie Experience

The Experience Strategy Podcast ·

2025/11/12

Two articles caught our attention. The first was in The Hollywood Reporter about a new movie theater concepts with private rooms and high end food in New York. The second was a story about the power of IMAX in the movie industry, per the Wall Street Journal.In this episode, Joe Pine, Aransas Savas, and Dave Norton discuss the evolving landscape of the movie theater experience, particularly in light of the pandemic’s impact. They explore new concepts in Hollywood, such as premium movie theaters and

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23:01

The Amusement Episode: Can Travis Kelce Save Six Flags?

The Experience Strategy Podcast ·

2025/11/05

In a recent WSJ article entitled “Travis Kelce Is Jumping In to Save Six Flags Just When It Needed It Most”, the author notes that all theme parks are down, and Six Flags needs a rescue. So, we decided to unpack the why, the how, and the what to do to reenergize theme parks.The conversation goes from Travis’ desire for more thrilling roller coasters to proposing new ideas for amusing people. The conversation highlights the need for themed environments to be well-maintained and the significance of

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25:09

High Point University, The Transformational Education...

The Experience Strategy Podcast ·

2025/10/29

The Experience Strategy Podcast is available for free on Apple Podcast, Spotify, Youtube, and most podcast services. Search for us there as well. In this episode of the Experience Strategy Podcast, hosts Aransas Savas, Joe Pine, and Dave Norton discuss an article from the Wall Street Journal about High Point University in North Carolina, which has become a magnet for wealthy students. They explore how the university’s focus on creating transformational experiences and life skills prepares students

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23:17

Is PWC Redefining Customer Experience/CX ? We Hope So

The Experience Strategy Podcast ·

2025/10/22

In this episode of the Experience Strategy Podcast, hosts Joe Pine, Dave Norton, and Aransas Savas discuss PwC’s recent report on growth through experience. They explore the evolving definitions of customer experience, emphasizing the importance of trust and meaningful interactions. The conversation delves into PwC’s four dimensions of exceptional experiences: coherence, personalization, engagement, and distinctiveness. The hosts critique traditional measurement methods in customer experience,

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21:19

When Guiding Transformations focus on Best...

The Experience Strategy Podcast ·

2025/10/08

Joe Pine was recently on a podcast with our friend, Jake Haupert at the Transformational Travel and he wrote about travel in a recent Substack. The team decided to expound on his post. In this episode of the Experience Strategy Podcast, hosts Joe Pine, Dave Norton, and Aransas Savas delve into the concept of the Transformation Economy, exploring how travel can lead to personal transformation. They discuss the role of guides in facilitating these experiences, the importance of reflection, and the

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26:05

What's Your Point of View: Insights from Arival 25...

The Experience Strategy Podcast ·

2025/10/03

In this episode of the Experience Strategy Podcast, hosts Joe Pine, Dave Norton, and Aransas Savas discuss their recent experiences at the Arival Conference and The Collaboratives, focusing on the evolving landscape of travel experiences and the impact of AI on search and social proof. They emphasize the importance of human connection in the age of AI, the significance of time well spent, and the necessity for companies to have a distinct point of view to thrive in a competitive market.Takeaways* AI

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24:34

Lessons About Customers and Experiences from Uber's...

The Experience Strategy Podcast ·

2025/09/25

Adweek just did a write up on Uber’s new ad campaign and we found reasons to concur with the article and take what Uber is doing farther. In this episode of the Experience Strategy Podcast, hosts Aranzas Savas, Joe Pine, and Dave Norton discuss Uber’s new advertising campaign, focusing on its storytelling approach and the importance of experiences in marketing. They explore how Uber positions itself as a service that enables meaningful experiences, the emotional, social, and systemic jobs it could

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23:34

Pop Mart: A Case Study in Consumer Engagement

The Experience Strategy Podcast ·

2025/09/17

In a recent HBR article, Yang Li shares his theory for how Pop Mart won young customers. But we think that fragmented attention is not what Pop Mart has mastered. Instead, they have mastered markets within/situational markets. In this conversation, the speakers delve into emphasizing the importance of customer engagement and customization. They discuss Pop Mart's innovative strategies for capturing consumer attention and fostering a sense of belonging among customers. The dialogue also explores the

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28:42

What Can Lil' Miquela and Mia Zelu Teach Experience...

The Experience Strategy Podcast ·

2025/09/11

Lil’ Miquela and Mia Zelu have millions of followers and generate serious income, despite being created with artificial intelligence. A recent article in the NY Times caught our attention and we just had to weigh in on how AI influencers are changing the way customers think about what they can trust. In this episode of the Experience Strategy podcast, hosts Aransas Savas, Joe Pine, and Dave Norton delve into the intriguing world of AI influencers, exploring their rise, the complexities of trust and

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25:12

The Price of Magic: Disney's Tiered System and the...

The Experience Strategy Podcast ·

2025/09/03

In The New York Times article written by Daniel Currell, the author/consultant contents that Disney's tiered system is designed to target affluent guests, not middle class people. In this episode of the Experience Strategy Podcast, hosts Joe Pine, Dave Norton, and Aransas Savas discuss the article about Disney's transformation from an egalitarian experience to a tiered system. They explore the implications of this shift on the middle class, the increasing value placed on experiences, and the desire

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26:39

Did Saks Global Make a $600 Million Mistake With It's...

The Experience Strategy Podcast ·

2025/08/21

In an August 14th Vogue Business article by Madeleine Schultz , Saks Global, the parent company of Saks Fifth Avenue, Neiman Marcus and Bergdorf Goodman, discussed its personalisation strategy and an investment of $600 million for it's new platform. The only problem is: based on the article, we think they got it wrong.In this episode of the Experience Strategy Podcast, hosts Aransas Savas, Joe Pine, and Dave Norton delve into the evolving landscape of personalization in retail, particularly focusing

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22:19

Is the Movie Theater Industry About to Rebound? Why...

The Experience Strategy Podcast ·

2025/08/13

Q2 of the US economy was very kind to movie theaters who are still recovering from the pandemic. AMC's financial performance and the evolving landscape of cinema experiences suggests a rebirth for badly bitten sector. Thanks to A Minecraft Movie and other blockbusters, we are finally seeing the repurposing of movie theater. The hosts explore the importance of community and shared experiences in film, the role of content quality, and innovative strategies to engage audiences. The conversation

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29:15

The Next 15 Years Will NOT Be Hell and Experience...

The Experience Strategy Podcast ·

2025/08/07

In this episode of the Experience Strategy Podcast, hosts Aransas Savas, Joe Pine, and Dave Norton discuss a recent episode of the Diary of a CEO featuring Mo Gawdot, who predicts a dystopian future driven by technology and AI. The conversation explores themes of transformation, the value of work, and the implications of AI on jobs and society. The hosts critique Mo Gawdot's techno-extremism and emphasize the importance of hope and purpose in navigating the future. Using insights from The Experience

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27:43

Admissions and Subscriptions: Navigating the Future...

The Experience Strategy Podcast ·

2025/07/30

The Experience Strategy Podcast is available on all major podcast platforms for free.In this episode, the hosts discuss the complexities of tourism in Italy, particularly focusing on the balance between local experiences and tourist demands. They explore the impact of consumer behavior on travel, the need for sustainable tourism practices, and the importance of transformational travel that benefits local communities. The conversation emphasizes the necessity for destinations to adapt to changing

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27:03

From Department Stores to Apartment Stores: Printemp...

The Experience Strategy Podcast ·

2025/07/24

This episode builds on Dave Norton's article on Substack about Kate King's report in the Wall Street Journal: Can the French Reinvent America's Broken Department Store Model.Aransas Savas, Joe Pine, and Dave Norton discuss the evolving landscape of retail, particularly focusing on the experiential model as exemplified by the French department store Printemps. They explore the differences between traditional American department stores and European models, emphasizing the importance of creating

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24:38

The New Profit Model in Sports: The Atlanta Braves'...

The Experience Strategy Podcast ·

2025/07/17

In this episode of the Experience Strategy Podcast, hosts Aransas Savas, Joe Pine, and Dave Norton discuss the economic power of experience strategy in various industries, focusing on an article in the Wall Street Journal on the Atlanta Braves and their innovative approach to sports business through the Battery Atlanta. They explore the concept of Disneyfication, where businesses create holistic experiences that enhance customer engagement and economic impact. The conversation also delves into the

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27:43

What Integration Therapies in Silicon Valley Have to...

The Experience Strategy Podcast ·

2025/07/10

In this episode, we dive into the intriguing world of integration therapies within Silicon Valley's tech culture. Inspired by a Wall Street Journal article, we discuss how psychedelics are becoming mainstream among tech workers, leading to the rise of integration therapists. These professionals help individuals process their experiences with substances like ayahuasca and psilocybin, aiming to combat burnout and unlock creativity. We explore the therapeutic potential and unintended consequences of

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26:07

Robert Fabricant on AI and Design for Cognitive Decline

The Experience Strategy Podcast ·

2025/07/01

In this episode of the Experience Strategy Podcast, hosts Aransas Savas, Joe Pine, and Dave Norton discuss the intersection of aging and technology, particularly focusing on how technology can be designed to support cognitive health as we age. They reflect on a personal article by Robert Fabricant in Fast Company that challenges the current approach to technology for the aging population, advocating for ambient adaptive technology that promotes dignity and agency. The conversation explores the need

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29:23

New Release Shows that Airbnb is Serious About...

The Experience Strategy Podcast ·

2025/06/25

In this episode of the Experience Strategy Podcast, hosts Aransas Savas, Joe Pine, and Dave Norton discuss Airbnb's recent rebranding and its shift from a focus solely on home bookings to a more holistic approach that includes services and experiences. They explore the implications of this transformation for the travel industry, emphasizing the importance of authenticity, operational platforms, and the experience economy. The conversation highlights the potential for Airbnb to create unique,

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43 results

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