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PODCAST

Q.A.C Team

Charles Luttrell

Discussions with business owners who tell their story to connect with you on a personal level. The first step in our quality assurance program.

business entrepreneurship

All Episodes

00:32:41

You Won’t Get the Dream Without This Risk. Friday at...

Q.A.C Team ·

2026/04/03

In Episode 83 of Friday at Four, Charles Luttrell and Steve Kent go deeper breaking down the uncomfortable truth behind big dreams: they require trust, calculated risk, and a decision to bet on yourself before there’s proof it will work. This isn’t motivation. This is reality.If last week got you thinking… this episode forces you to decide.The question is simple:Are you playing it safe, or are you betting on something bigger?Drop a comment:What’s one risk you know you need to take right

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00:08:48

Google Said These Were #1. We Put Them to the Test...

Q.A.C Team ·

2026/04/01

After polling 43 people, one breakfast favorite came out on top… but we didn’t stop there.In this episode of Chasing the Stars: Tasted & Rated, we hit the road across Maryland to put Google’s “best of the best” to the test diving into the top-rated pancakes, waffles, and French toast spots to see if they actually live up to the hype.This isn’t just about taste, it’s about presentation, texture, consistency, and whether these places truly deserve their stars.Here’s what you’ll see:The real winner

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00:34:01

Dreams vs Reality: What It Really Takes Friday at...

Q.A.C Team ·

2026/03/27

Episode 82 of the Friday at Four Podcast with Charles Luttrell and Steve Kent dives into the truth about following your dreams and why most people never actually do it.Everyone loves to talk about chasing dreams, but few are willing to face the reality that comes with it: risk, rejection, inconsistency, and the grind that nobody sees. In this episode, Charles and Steve break down what it really takes to pursue something bigger than yourself, why comfort is the biggest dream killer, and how to move

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00:36:02

Episode 81: Customers Aren’t Leaving You… You’re...

Q.A.C Team ·

2026/03/20

Episode 81 of Friday at Four with Charles Luttrell and Steve Kent dives into a hard truth most business owners don’t want to face:Customers aren’t leaving because you’re bad. They’re leaving because something better, faster, or easier quietly replaced you.In this episode, Charles and Steve break down the real reasons businesses lose customers without warning and why most companies never see it coming. From shifting expectations to silent competitors and convenience-driven decisions, this

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00:37:31

We’ve heard the phrase The customer is always right,”...

Q.A.C Team ·

2026/03/14

On Episode 80 of the Friday at Four Podcast, Charles Luttrell and Steve Kent tackle a topic every business owner has faced but few openly discuss: What happens when the customer is wrong?We’ve all heard the phrase The customer is always right,” but is that really true in today’s business environment? In this episode, we dive into the reality that sometimes customers cross the line. From unrealistic expectations and abusive behavior to damaging reviews and constant complaints, bad customers can drain

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00:35:23

Friday at Four: Episode 79 What does integrity mean...

Q.A.C Team ·

2026/03/06

What does integrity really look like in business and in life? On this episode of Friday at Four, Charles Luttrell and Steve Kent are joined by special guest Malcolm Grissom for a real conversation about the role integrity plays in leadership, decision-making, and long-term success.Too often integrity is talked about as a buzzword, but when pressure hits, profits are on the line, and tough choices have to be made, that’s when integrity truly gets tested. Charles, Steve, and Malcolm unpack what it

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00:41:56

Love, Pizza and 5 Stars? Chasing the Stars S2 Ep2...

Q.A.C Team ·

2026/03/01

In this special February Love Edition of Chasing the Stars Season 2, Episode 2, we head to Frederick, Maryland to see if Pretzel & Pizza Creations delivers a performance worth falling in love with.But this episode is more than just pizza.We spotlight their Pizza Truck, revisit their podcast episode from February 27, 2023, and take you on a local adventure through downtown Frederick including a powerful stop at the National Museum of Civil War Medicine.This episode blends:Fresh-made pizza.A look

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00:32:00

The Truth About Support in Business. Who Actually...

Q.A.C Team ·

2026/02/27

What does real support actually look like in business and who does it truly come from?In this episode of the Friday at Four podcast, Charles Luttrell, Steve Kent, and special guest John Prather break down the hard truth about support. Is it family? Friends? Customers? Mentors? Your team? Or is support something you have to build yourself?We unpack:Where real business support comes from (and where it doesn’t.)Why expectations around support can quietly sabotage entrepreneurs.If you’re a business

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00:38:09

Friday At Four Podcast Series: Episode 77- Are you...

Q.A.C Team ·

2026/02/21

Episode 77 of the Friday at Four Podcast is all about one powerful question:What are you doing to advance yourself or your business?Join Charles Luttrell and Steve Kent as they chat with special guest Barry Bradham for a straight-shooting conversation about growth, discipline, and the uncomfortable truth behind real progress.In this episode, they break down:Why most business owners think they’re growing but aren’t.The daily habits that separate momentum from motion.How personal development directly

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00:33:27

Friday at Four Podcast Series: Episode76 Cash Flow...

Q.A.C Team ·

2026/02/14

Is your business chasing cash flow… or just chasing clout?In Episode 76 of the Friday at Four podcast, Charles Luttrell and Steve Kent break down one of the biggest traps entrepreneurs fall into today: building for attention instead of building for sustainability.Likes don’t pay the bills. Revenue does.If you're an entrepreneur, business owner, or side hustler trying to grow in 2026, this conversation will challenge how you measure success.Clout feels good.Cash flow keeps the lights on.Because

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00:34:06

Branding, Reviews and Relationships: The New Growth...

Q.A.C Team ·

2026/02/06

In Episode 75 of Friday at Four, Steve Kent and Charles Luttrell chat with Bill Reynolds, Founder of Element 502, for a real-world conversation about what actually grows a business today.We break down Branding, Reviews, and Relationships and why these three elements now work together as the new growth triangle for modern businesses.If you think branding is just logos…If you think reviews don’t affect revenue…If you think relationships are “soft skills”…This episode will challenge all of that.Whether

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00:13:02

Chasing the Stars- Season 2, Episode 1- Open-Faced...

Q.A.C Team ·

2026/02/01

Season 2 of Chasing the Stars kicks off on the road as we travel through Washington, DC, Virginia, and Delaware in search of one classic comfort dish: the open-faced roast beef sandwich.In this episode, we visit three very different locations each with its own vibe, crowd, and approach to this comfort-food classic:-MGM Roast Beef – Washington, DC-Jimmy’s Old Town Tavern – Herndon, Virginia-Onion Jack’s – Harrington Raceway & Casino, DelawareThis series isn’t about tearing businesses down. It’s

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00:35:54

Friday at Four Podcast Series Episode 74: How to...

Q.A.C Team ·

2026/01/30

In this episode of Friday at Four, Charles Luttrell and Steve Kent discuss effective networking strategies for business owners, entrepreneurs, and professionals. Learn how to build real business relationships, grow your network authentically, and avoid common networking mistakes that waste time and money.Topics include business networking tips, relationship-based marketing, local networking, referrals, and how to connect with people without selling.Weekly business conversations for

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00:31:35

Friday At Four Podcast Series: Episode 73. Multiple...

Q.A.C Team ·

2026/01/23

In this episode of Friday at Four, Steve Kent and Charles Luttrell dive into the real conversation around multiple streams of income and why having too many disconnected ideas can actually slow you down instead of moving you forward.Yes, multiple income streams matter, but only when they work together instead of competing for your time, energy, and focus. Steve and Charles break down how cohesion, alignment, and strategy turn side hustles into sustainable systems.Special Guest:We’re joined by Kina

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00:30:40

Friday at Four Podcast Series: Episode 72 Positive...

Q.A.C Team ·

2026/01/17

In this episode of Friday at Four, host Charles Luttrell is joined by special co-host Rachel Gaddis, filling in for Steve Kent, for a timely and grounded conversation on Positive Mental Attitude.This isn’t about toxic positivity or pretending everything is fine. Charles and Rachel break down what a positive mental attitude really means in real life, business, and leadership especially when things aren’t going as planned. They talk about mindset shifts, self-awareness, and how your internal dialogue

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00:36:21

Friday At Four Podcast Series: Episode 71 All About...

Q.A.C Team ·

2026/01/09

In Episode 71 of Friday at Four, Steve Kent and Charles Luttrell talk about SEO (Search Engine Optimization) from a beginner’s perspective.This is not an expert-led masterclass. Instead, it’s a real, honest conversation between two business owners who are actively learning SEO, asking the same questions most entrepreneurs are asking, and trying to understand how SEO fits into building visibility, credibility, and long-term growth.We discuss:What SEO actually means for small businessesCommon

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00:37:31

Friday at Four Podcast Series: Episode 70: Setting...

Q.A.C Team ·

2026/01/02

As the new year approaches, it’s easy to get caught up in big promises and unrealistic expectations. In Episode 70 of Friday at Four, Steve Kent and Charles Luttrell have an honest conversation about setting realistic, achievable goals for 2026. The kind that actually stick.If you’re tired of starting every year motivated but ending it frustrated, this conversation will help you reset your approach and build a plan that works in the real world.New episodes of Friday at Four drop weeklyLike,

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00:10:11

Chasing the Stars: Episode 13: Year in Review- Season...

Q.A.C Team ·

2026/01/01

Episode 13 marks the final episode of Season One of Chasing the Stars and this one pulls back the curtain on everything we built this year.In this Year in Review, we revisit every episode from Season One, breaking down the wins, the lessons, the surprises, and the honest truths uncovered along the way. From full business deep dives to on-site reviews, this episode connects the dots between the original Chasing the Stars series and the Chasing the Stars: Tasted and Rated spinoff.This isn’t a

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00:37:37

Friday at Four Podcast Series Episode 69: Setting the...

Q.A.C Team ·

2025/12/26

What happens when you stop reacting to the year ahead and start designing it?In Episode 69 of Friday at Four, Steve Kent and Charles Luttrell sit down to talk openly about their goals for 2026 personally, professionally, and strategically. This isn’t about resolutions or hype. It’s about clarity, direction, and making intentional moves before the calendar forces your hand.In this episode, you’ll hear how Steve and Charles are thinking about 2026 now, not later.If you’re heading into the new year

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00:32:12

Friday at Four Episode 68 Buyer’s Remorse: Why It...

Q.A.C Team ·

2025/12/19

In episode 68 of Friday at Four, Steve and Charles tackle buyer’s remorse. Why it shows up after purchases, investments, and big decisions, and how it quietly erodes confidence, momentum, and trust in yourself.Whether you’ve regretted a business expense, a financial move, or a personal purchase, this conversation will help you make decisions you can stand behind without overthinking or self-blame.Friday at Four is a weekly conversation focused on discipline, decision-making, and real-life lessons

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212 results

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