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PODCAST

Inside Restoration & Recovery

Follow along for more episodes and conversations that explore real-life restoration projects and impactful recovery stories from across the country.

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All Episodes

1:10

Cleaning Isn’t Optional—It’s a Budget Line Item

Inside Restoration & Recovery ·

2025/09/30

Too often, HVAC system maintenance is thought of purely in mechanical terms—inspections, repairs, replacements. But as Colin Trudo, General Manager at BMS CAT in Charlotte, points out, cleaning is just as critical and should be treated as a dedicated budget line item, not an afterthought.In this episode of Critical Response Stories, Colin explains why facilities teams should consistently set aside funds for cleaning and maintenance focused specifically on system cleanliness. Dirty components make

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0:53

What Facilities Teams Miss During Seasonal Switchover

Inside Restoration & Recovery ·

2025/09/29

In the wake of COVID-19, indoor air quality became a top priority across commercial and institutional buildings. Ventilation strategies were reevaluated and HVAC systems were reconfigured to bring in more fresh air and increase air exchanges. While these updates helped reduce the risk of airborne transmission, they also introduced new challenges—especially when seasonal changes come into play.In this episode of Critical Response Stories, the BMS CAT team highlights a common issue facilities teams

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1:07

Why Dirty HVAC Systems Work Harder and Fail Sooner

Inside Restoration & Recovery ·

2025/09/26

When it comes to energy consumption in the United States, nearly 50% is tied directly to HVAC systems. That number alone highlights why regular HVAC maintenance is not just a matter of comfort or air quality—it is a major factor in energy efficiency and long-term system health.In this episode, the BMS CAT team breaks down the simple mechanics behind why dirty systems demand more energy and lead to faster failure. A perfect example is the blower motor. Over time, fan blades accumulate dirt, dust, and

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1:10

How Large Facilities Can Keep Up with Annual Duct...

Inside Restoration & Recovery ·

2025/09/25

Managing HVAC maintenance in a large facility can feel overwhelming. According to Colin Trudo, General Manager at BMS CAT in Charlotte, it all starts with understanding industry guidelines and building a practical inspection plan around them.Referencing the National Air Duct Cleaners Association (NADCA), Colin explains that most commercial buildings should have both their HVAC units and ductwork inspected at least once a year. While that sounds straightforward, the reality is often much more

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1:26

Would Your Staff Know Their Role in a Disaster?

Inside Restoration & Recovery ·

2025/09/24

In this episode of Critical Response Stories, Kacie Chappell shares a hard truth many organizations face too late: a business continuity plan is only as strong as the people carrying it out.Kacie has seen that the most successful recoveries start long before the storm hits. They begin with preparation, practice, and a clear understanding of roles. Teams that rehearse their response, know who to call, and understand their responsibilities are able to act quickly and effectively when disaster strikes

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2:12

What Proactive Planning Really Delivers in a Crisis

Inside Restoration & Recovery ·

2025/09/23

In this soundbite, Kacie Chappell shares how proactive planning can turn a chaotic emergency into a moment of calm leadership. For Kacie, preparation is not just about logistics. It is what allows teams to step up when it matters most.“When organizations plan before something happens, they really see the benefit in the heat of the moment,” she says. Whether it is a hurricane on the coast or a tornado in Texas, the clients who take time to build continuity plans are always in a stronger position to

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8:15

How Hotels Bounce Back From the Unexpected

Inside Restoration & Recovery ·

2025/09/04

In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Josh Creznic, Director of Hospitality Services at BMS CAT, to unpack the unique challenges and critical priorities in hotel restoration.With over two decades of experience in hospitality—spanning major brands like Marriott and Wyndham—Josh brings deep insight into how restoration teams can best support hotels during disasters. Now at BMS CAT, he uses that experience to bridge the gap between urgent restoration

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8:15

How Hotels Bounce Back From the Unexpected

Inside Restoration & Recovery ·

2025/09/04

In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Josh Creznic, Director of Hospitality Services at BMS CAT, to unpack the unique challenges and critical priorities in hotel restoration.With over two decades of experience in hospitality—spanning major brands like Marriott and Wyndham—Josh brings deep insight into how restoration teams can best support hotels during disasters. Now at BMS CAT, he uses that experience to bridge the gap between urgent restoration

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12:32

How One Florida GM Managed Two Hurricanes in Two Weeks

Inside Restoration & Recovery ·

2025/08/20

On this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Shadira Jones, General Manager of BMS CAT’s Tampa office, to talk about resilience, leadership, and preparation during back-to-back hurricanes that hit the Florida coast.With less than two years at BMS CAT under her belt, Shadira was thrust into emergency mode as two very different storms—first a devastating flood event and then a high-wind hurricane—struck her region just weeks apart. What followed was a

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1:45

What Businesses and Homeowners Should Know About...

Inside Restoration & Recovery ·

2025/08/19

Many homeowners don’t realize that standard homeowner’s insurance excludes flood protection. That’s a risk worth correcting fast. Lori Callahan, Assistant VP and Account Executive for Personal Lines at B.F. Saul Insurance, stresses the importance of proactive flood coverage. “About 40% of flood insurance claims come from outside high-risk zones,” she explains. Because of that, her agency recommends that every homeowner, regardless of their zone, consider purchasing flood insurance.Beyond securing

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2:27

Rebuilding After the Tornado with One Call

Inside Restoration & Recovery ·

2025/08/11

In April 2023, a powerful tornado tore through Shawnee, Oklahoma, leaving a trail of destruction—including severe damage to Valir Physical Therapy’s local facility. Half the building was left standing, the other half shredded beyond use. But before Valir staff even arrived on site, BMS CAT was already there.“They beat me to the site,” said Jeff Jankowski, President of Valir Physical Therapy. “Everything was completely secured, and they had already started the process of helping us determine the next

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1:06

How to Prep for a Smooth Flood Insurance Claim

Inside Restoration & Recovery ·

2025/08/11

When it comes to flood insurance, preparation is key. Tyler Ardron, Executive Vice President at Floodproofing.com, often advises homeowners and businesses to take proactive steps before a storm hits. “We deal with this all the time with our clients,” Ardron explains. “Have a list of your belongings, include estimated values, and schedule everything out ahead of time. During the claim process, you don’t want to be scrambling to remember what you owned or how much it was worth.”One simple and highly

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34:09

Staying Operational During Hurricane Season

Inside Restoration & Recovery ·

2025/06/20

On our recent webinar, we dove into the essential knowledge and strategies needed to navigate the challenges of hurricane season effectively.We invited suggestions for topics that deliver immediate, actionable insights and empowered attendees with practical takeaways they could implement right away. Key areas of focus included:Proven strategies for risk mitigationBuilding an effective emergency response planBest practices for maintaining business continuityGuidance on protecting property both before

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21:37

From Crisis to Recovery: How BMS CAT Helps After a Fire

Inside Restoration & Recovery ·

2025/06/02

In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Cole Coulson, Vice President of Sales for BMS CAT, to explore the company’s front-line efforts during the recent Southern California wildfires and share practical guidance for property owners facing disasters.Cole opens by recalling his first moments on the ground in the Palisades, Malibu and Altadena areas. “You see a lot on TV, but being there in person—witnessing streets closed by emergency crews, wearing masks

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21:37

From Crisis to Recovery: How BMS CAT Helps After a Fire

Inside Restoration & Recovery ·

2025/06/02

In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Cole Coulson, Vice President of Sales for BMS CAT, to explore the company’s front-line efforts during the recent Southern California wildfires and share practical guidance for property owners facing disasters.Cole opens by recalling his first moments on the ground in the Palisades, Malibu and Altadena areas. “You see a lot on TV, but being there in person—witnessing streets closed by emergency crews, wearing masks

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39:41

Smart HVAC Strategies for Large Commercial Properties

Inside Restoration & Recovery ·

2025/05/12

In the latest episode of Inside Restoration & Recovery, host Martha Lewis welcomes Colin Trudo, Senior Director of Training and Marketing at BMS CAT, to dive into the often‑overlooked world of HVAC maintenance and its critical intersection with disaster restoration. With over 20 years of field experience—from air‑duct cleaning to large‑scale catastrophe response—Colin brings a wealth of practical knowledge on keeping building “lungs” healthy and efficient.Colin traces his journey from project

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39:41

Smart HVAC Strategies for Large Commercial Properties

Inside Restoration & Recovery ·

2025/05/12

In the latest episode of Inside Restoration & Recovery, host Martha Lewis welcomes Colin Trudo, Senior Director of Training and Marketing at BMS CAT, to dive into the often‑overlooked world of HVAC maintenance and its critical intersection with disaster restoration. With over 20 years of field experience—from air‑duct cleaning to large‑scale catastrophe response—Colin brings a wealth of practical knowledge on keeping building “lungs” healthy and efficient.Colin traces his journey from project

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0:52

3 Key Steps Before a Hurricane Warning

Inside Restoration & Recovery ·

2025/05/09

As hurricane season approaches, Chris Matthews, Project Director at BMS CAT’s Tampa branch, shares his top three preparedness tips for businesses. First, establish a relationship by having your chosen restoration partner tour your facility, ensuring familiarity before a storm hits. Next, inspect and clear all first‐floor drainage—interior and exterior—to guarantee free water flow. Finally, remove loose debris around the property—such as trash, equipment, or outdoor furniture—that could become

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0:46

Why the First Floor Needs Your Attention Before a Storm

Inside Restoration & Recovery ·

2025/05/09

Facility managers often overlook a critical vulnerability: first‐floor drainage. As Chris Matthews, Project Director at BMS CAT Tampa, explains, “It’s not a matter of if water will enter your building—it’s when and where.” Clogged floor drains, whether accidentally or deliberately plugged, can transform routine storms into costly disasters. Regularly inspecting and clearing all drains ensures that water flows out as intended, protecting your property and minimizing post‐storm damage.

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1:53

Helping a Customer Prepare Their Facility

Inside Restoration & Recovery ·

2025/05/09

Chris Matthews, Project Director at BMS CAT’s Tampa branch, kicks off Hurricane Preparedness Week with hard‑earned lessons from New Orleans. First, pre‑position your gear—sub‑pumps in known flood zones, manned as the storm hits—to keep water moving out. Second, stay flexible: when sixth‑floor windows blew out, crews pivoted instantly. Finally, always expect the unexpected—Mother Nature rarely follows the plan, so stay calm, adapt on the fly, and you’ll weather the storm.

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37 results

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