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PODCAST

The QBQ! Podcast

Kristin Lindeen

Looking to take your business to the next level, boost sales and productivity, or raise confident, capable kids? You’re in the right place. The secret? It’s the QBQ.If you haven’t yet discovered the bestselling book QBQ! The Question Behind the Question, it’s time to check it out. This powerful concept is transforming how people lead, live, and grow—by focusing on one foundational principle: personal accountability.In every episode, your hosts Kristin and John explore how taking ownership—at work,

business careers

All Episodes

10:24

What Our New Puppy Is Teaching Me About Personal...

The QBQ! Podcast ·

2026/04/21

Connect with us at QBQ! We just brought home a new puppy, and within hours, I caught myself asking all the wrong questions. “Why is she doing this?” “When is she going to learn?” “Who's going to handle this mess??” Sound familiar? In this episode, I’m sharing what puppy training is teaching me about personal accountability and how quickly we can fall into blame, frustration, and waiting… instead of ownership. Because whether it’s a puppy, a person, or a problem, the principle is the same: I c...

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23:39

From Finger Pointing to Double Digit Growth

The QBQ! Podcast ·

2026/04/08

Connect with us at QBQ! What does it take to move a team from finger-pointing to real results? In this episode, I talk with Debbie Slocum, a longtime QBQ user and former HR leader at Husqvarna. She shares what it was like to be the “lone wolf” introducing QBQ to her team, and how things finally started to shift when the first follower stepped in. That’s when it stopped being just one person pushing and started becoming a movement. We talk about what actually makes accountability stick: ...

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16:52

Stop Speaking in Code: What Outstanding!...

The QBQ! Podcast ·

2026/03/25

Connect with us at QBQ! What do outstanding organizations actually do differently? In this episode of The QBQ! Podcast, I’m joined by my dad, John, as we talk about the books beyond QBQ!—including Flipping the Switch, I Own It!, Raising Accountable Kids, and Outstanding! Each one builds on the same core idea: personal accountability is the foundation for better results—at work, at home, and in leadership. In our conversation, we share: Why great organizations don’t “speak in code” ...

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28:39

From Micromanaging to Leading: The Power of Better...

The QBQ! Podcast ·

2026/03/04

Connect with us at QBQ! In this episode of the QBQ! Podcast, I’m joined by Laura Train, founder of Integrity Training Solutions and a longtime QBQ practitioner and distributor. Laura first encountered QBQ! while working at the Social Security Administration, and she shares how those simple principles transformed the way she leads, teaches, and responds under pressure. From leadership lessons in government service to a season caring for her mom, Laura talks about how learning to pause and ask ...

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26:55

Raising an Accountable Generation: What It Takes to...

The QBQ! Podcast ·

2026/02/11

Connect with us at QBQ! Part 2 of a conversation with the Coast to Coast Camps leadership team, this episode turns the focus to parenting, modeling, and what it really takes to raise an accountable generation. From foster care to grandparenting, from toddlers to adult children, this conversation spans every stage of parenting—and one shared conviction: accountability isn’t taught through lectures, it’s learned by watching the adults go first. You’ll hear real stories about cleaning up your ow...

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20:41

When Every Problem Points to You: From Bottleneck to...

The QBQ! Podcast ·

2026/02/04

Connect with us at QBQ! When Every Problem Points to You From Bottleneck to Breakthrough What do you do when every problem seems to land on you? In this episode of the QBQ! Podcast, I’m joined by the leadership team from Coast to Coast Camps for a conversation about leadership, culture, and personal accountability. Bud Harley shares how discovering QBQ! helped shift responsibility from bottlenecking at the top to becoming a shared language across the team. We talk about what it looks like t...

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6:22

You Can’t Hold People Accountable (And Why That’s...

The QBQ! Podcast ·

2026/01/21

Connect with us at QBQ! “I still have to hold my people accountable.” Managers say this all the time—and it’s a fair question. In this short, one-off episode of the QBQ! Podcast, Kristin Lindeen clarifies the difference between personal accountability and holding others accountable—and why that distinction matters for leaders. Drawing from a recent leadership workshop and a powerful insight shared by a frontline manager, Kristin explores two common myths of accountability and explains why no ...

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24:21

Great Hospitality Starts with Better Questions: The...

The QBQ! Podcast ·

2026/01/07

Connect with us at QBQ! Why Great Hospitality Starts with Better Questions The QBQ Approach to Restaurant Leadership and Accountability In the restaurant world, it’s easy to spend your days reacting—putting out fires, fixing mistakes, and wondering why people “just don’t get it.” Over time, that way of leading wears people down. In this episode of the QBQ! Podcast, I talk with restaurant consultant and operator Vince Lanni about how asking better questions can change what’s happening on the ...

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17:48

Why the Questions We Ask Matter (with Charles...

The QBQ! Podcast ·

2025/12/24

Connect with us at QBQ! This week, we’re sharing a conversation from the Do More By Doing Less podcast, hosted by Charles Alexander. Charles recently sat down with my dad, John G. Miller, author of QBQ! The Question Behind the Question, for a thoughtful conversation about why the questions we ask matter more than we realize. John talks about how QBQ grew out of years of listening to leaders ask the wrong questions — and how a simple shift from “Why don’t they…?” to “What can I do?” can change...

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23:06

Careers Aren't Straight Lines: Taking Ownership from...

The QBQ! Podcast ·

2025/12/09

Connect with us at QBQ! In this episode, Kristin talks with Cindy Darnell of Element about how personal accountability shapes everything from team dynamics and customer service to parenting and career growth. Cindy shares how QBQ helped her move from blame to ownership, influenced her leadership journey, and continues to guide her mindset at work and at home. A powerful reminder that no matter the role, the path forward always starts with what we choose to do. Thanks for joining us today! F...

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6:12

Letting Go and Letting Be: A Peaceful Holiday Season

The QBQ! Podcast ·

2025/11/27

Kristin shares seven simple “let” ideas—let go, let loose, let others, let up, let in, let be, and let me—to help create a calmer, more joyful holiday season. A quick QBQ reminder to pause and ask: What can I do to bring more joy to the people around me? Thanks for joining us today! Find out more about QBQ! training opportunities at www.QBQ.com. Follow us! Instagram Facebook LinkedIn X

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22:38

The Story of QBQ! – Part 5: The Shaping of the QBQ!...

The QBQ! Podcast ·

2025/11/12

In Part 5 of The Story of QBQ! series, Kristin talks with David Levin — the creative partner who helped shape the QBQ! book we all know today. Together they revisit how it all came together, from cassette tapes to a timeless message of Personal Accountability. We’re back with Part 5 of The Story of QBQ! series — and this one’s a fun behind-the-scenes conversation you won’t want to miss. My guest is David Levin, the creative partner who helped my dad, John G. Miller, shape the QBQ! book into...

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33:31

Accountability in Sales: Kristin Lindeen on the...

The QBQ! Podcast ·

2025/10/27

QBQ! goes B2B! Kristin joins John DiMare on The Awesome Impact B2B Sales Podcast to unpack how The Question Behind the Question® empowers sales leaders to stop blaming, start owning, and lead with action. Hear how accountability transforms teams, reduces excuses, and changes results — from the sales floor to the family room. 👉 Listen as Kristin and John connect the dots between personal accountability and professional performance — and why every sales pro needs a little QBQ! in their

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26:30

Accountability Isn’t a Policy—It’s Personal.

The QBQ! Podcast ·

2025/10/08

When HR leads with accountability, everyone wins. How Liberty Hospital’s HR leader turned one simple book into a movement of personal accountability. Liberty Hospital’s VP of HR, Thomas Murphy, joins Kristin Lindeen to share how QBQ! transformed leadership and culture from the inside out. Discover how personal accountability—not policy—creates stronger teams, better communication, and lasting organizational change. From shifting mindsets to building consistency across every level of leadersh...

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14:53

We Don't Leave Companies, We Leave Managers: Becoming...

The QBQ! Podcast ·

2025/09/24

Managers shape culture more than any perk or policy. In this episode, John G. Miller and Kristin Lindeen explore why people often leave managers—not companies—and how personal accountability, humility, and the lessons from Outstanding! can help leaders become truly effective. Resources: 13 Fatal Errors Managers Make and How to Avoid Them by W. Steven Brown Outstanding! 47 Ways to Make Your Organization Exceptional by John G. Miller Manager Training using the Outstanding! material, wit...

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20:05

Believe or Leave: Building a Performance Culture with...

The QBQ! Podcast ·

2025/09/10

What happens when entitlement and blame meet a culture of accountability? In this episode of the QBQ! Podcast, Kristin Lindeen sits down with Steve Chamberlin, Chief Revenue Officer of Momentum Textiles and Wallcovering, to explore how QBQ has shaped his leadership across multiple organizations since 2007. From transforming Husqvarna’s culture with “Believe or Leave,” to modeling accountability in new roles, to handing out QBQ books to anyone who needs the message—Steve shares stories of how ...

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22:44

Walking Our Talk: Marriage, Parenting, and QBQ in...

The QBQ! Podcast ·

2025/08/27

It’s easy to teach accountability—but much harder to live it at home. Kristin and her husband Erik share real stories of marriage, parenting, and the messy, funny, humbling moments of practicing what they preach with QBQ. Thanks for joining us today! Find out more about QBQ! training opportunities at www.QBQ.com. Follow us! Instagram Facebook LinkedIn X

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14:03

Stop Trying to Fix Your Spouse (or Your Boss)

The QBQ! Podcast ·

2025/08/20

What’s the #1 takeaway from QBQ? According to creator John G. Miller, it’s simple: I can only change me. In this episode, John and Kristin unpack how that truth transforms marriages, parenting, and workplaces alike. From counseling breakthroughs to a young wife who literally saved her marriage with QBQ, the stories highlight the freeing power of personal accountability. Stop trying to fix others—discover what happens when you focus on yourself instead. Thanks for joining us today!...

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27:32

Leading with Accountability: Vortex Optics’ CEO Joe...

The QBQ! Podcast ·

2025/08/13

Kristin talks with Joe Hamilton, CEO and President of Vortex Optics, about building a thriving family business through consistency, service, and personal accountability. Joe shares Vortex’s journey from a small trade show tent to the world’s largest sport optics brand, his first encounter with QBQ!, and how its principle-based approach became part of the culture at Vortex. With personal stories—from folding laundry with his kids to owning mistakes at work—Joe shows how QBQ! habits create a ri...

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13:19

How We Do QBQ! Today: Building Cultures on Personal...

The QBQ! Podcast ·

2025/07/31

In this episode, Kristin and her dad, John, pull back the curtain on how QBQ! operates today—from selling books and licensing training to delivering powerful keynotes and workshops. They reflect on what makes QBQ successful in organizations long-term, share behind-the-scenes stories from clients like Husqvarna and Kiddie Academy, and emphasize the role of leadership ownership in sustaining change. You’ll hear why QBQ isn’t just a one-time program—it’s a cultural shift. Plus, a few laughs, a l...

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