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PODCAST

Management Muse

Cindi Baldi and Geoffrey Tumlin

Management Muse is a leadership and management podcast for professionals who want to improve communication, increase employee engagement, and build high-performing teams. Hosts Cindi Baldi and Geoffrey Tumlin draw from organizational science, management research, and decades of experience to deliver actionable insights that improve workplace performance. Topics include leadership development, team dynamics, performance management, workplace culture, change leadership, and strategic communication

business management

All Episodes

49:40

Ep 93 - The New Rules of Customer Service: Making...

Management Muse ·

2026/01/26

Endless hold music. Clunky bots. Repeating your story five times.We’ve all been there. But what if customer service didn’t have to feel like a test of patience? In this episode of Management Muse, Cindi Baldi talks with Rick DeLisi, author and lead research analyst at Glia, about the new frontline of support: AI-enhanced service that puts results over sympathies. Rick shares how smart systems now handle simple requests, route complex issues with full context, and tee up human reps to actually solve

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40:52

Ep 92 - Burnout Red Flags in Your Best People

Management Muse ·

2026/01/20

They never complained. They always delivered. And then one day, they were just… gone. Burnout rarely announces itself, but there are early warning signs. In this episode of Management Muse, Cindi Baldi and Geoffrey Tumlin explain the three stages of burnout and why your most committed, high-performing employees are the most at risk. Instead of asking, “Are you burned out?” leaders need sharper tools and a better understanding of what burnout really looks like. Cindi and Geoff unpack the subtle signs

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34:24

Ep 90 - The Founder Effect: How Leaders Leave a...

Management Muse ·

2026/01/06

What happens when the founder’s personality becomes the company’s culture? In this episode of Management Muse, Cindi Baldi and Geoffrey Tumlin explore the phenomenon of founder imprint: the lasting, often invisible fingerprints that founders leave on an organization’s values, behaviors, and decisions. This episode complements our recent discussion on weak organizational cultures by diving into the special case of start-ups, which often have strong, founder-driven cultures. From Chick-fil-A’s

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35:28

Ep 89 - Three Mistakes That Stall Managers

Management Muse ·

2025/12/30

You might be doing everything right as a manager on paper and still holding yourself back. In this episode of Management Muse, Cindi Baldi sits down with management coach Mel Cidado to unpack three common mistakes that derail manager growth.Through client stories, they explore how great employees can falter in leadership roles when they try to do it all themselves, when they get stuck in expert mode, or when they assume results speak louder than actions. Each pattern looks like success from the

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21:12

Ep 88 - The Truth About Strong Workplace Culture:...

Management Muse ·

2025/12/09

Most companies say they have a culture. Very few actually do.In this episode of Management Muse, Cindi Baldi and Geoffrey Tumlin break down what workplace culture really means and why most organizations fall short. Cindi and Geoff explain how culture acts like choreography. When people know the steps, they move in sync. When they don’t, departments end up dancing to different music which breeds confusion, inefficiency, and sometimes outright conflict. Without shared values, leaders are stuck

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36:03

Ep 84 - Developing Your Team Starts with the Right...

Management Muse ·

2025/11/11

To be a better manager, start telling a better story.In this episode of Management Muse, Cindi and Geoff dig into the science behind oscillating narratives and how honest, full-spectrum storytelling builds resilience and helps employees develop. Leaders who acknowledge both setbacks and successes don’t just help their teams handle adversity better, they actually appear more credible. You’ll learn why always-upward or always-downward narratives distort reality, how to model reflection without losing

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33:51

Ep 82 - Chameleons at Work: The Science of...

Management Muse ·

2025/10/28

Self-monitoring, when wielded well, is one of the most powerful personality traits in the workplace. In this episode of Management Muse, Cindi Baldi and Geoffrey Tumlin explore what it means to be a high or low self-monitor, and how that affects everything from career trajectory to team dynamics.Are you a social chameleon who adapts easily to any room? Or someone who always says what they think, no matter the context? Both approaches have advantages—and pitfalls. The key is knowing how to work with

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36:02

Ep 81 - Company Culture that Leads Itself: AI,...

Management Muse ·

2025/10/21

Want less micromanagement and more momentum? Start with culture.In Part 2 of our conversation with leadership expert Torben Nørby, we shift from diagnosing cultural drift to designing companies to thrive in a changing world. This episode dives into shared leadership, the role of AI in shaping behavior, and the power of culture to reduce friction and unlock performance. Cindi and Torben explore what it takes to build aligned and adaptive organizations when change comes fast and complexity is high

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44:34

Ep 80 - Culture Doesn’t Have to Crawl: Torben Nørby...

Management Muse ·

2025/10/14

Think culture change has to be slow and painful? Think again.In this episode, Cindi Baldi is joined by leadership strategist Torben N rby to challenge the belief that culture change is a long, uphill crawl. Spoiler: it doesn’t have to be, if you get the context right. Torben explains how most organizations don’t explode—they erode, slowly sliding out of alignment as they grow and the world shifts around them. Cindi and Torben break down the anatomy of culture change and introduce a smart framework

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28:26

Ep 78 - AI, Healthcare, and Getting Your Mindset...

Management Muse ·

2025/10/01

What if AI didn’t replace employees but instead became their most powerful partner?In this episode of Management Muse, Cindi Baldi continues her conversation with Stacy Edgar, co-founder of Venteur, to examine how AI may positively disrupt our lives. Their discussion moves from personalized medicine and easier work to the pivotal choices leaders face when technology sparks systemic change. At the center is a necessary mindset shift toward embracing what’s possible. Leaders who invest in employees

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54:38

Ep 77 - Rethinking Employee Healthcare: Why Better...

Management Muse ·

2025/09/23

What if the way you structure your employee healthcare benefits could become one of your strongest management tools? In this episode of Management Muse, Cindi Baldi talks with founder Stacy Edgar about why the dominant employer-sponsored health insurance (ESI) model is increasingly misaligned with today’s workforce, and how leaders can reimagine benefits as a driver of culture, loyalty, and performance. They unpack the history of how U.S. employers became the primary providers of health insurance,

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25:39

Ep 76 - Why Hiring Your Friends Can Be a Great Idea —...

Management Muse ·

2025/09/16

Most of us have been told not to mix friends and business but friendship can make work great with built-in trust, loyalty, and an easy rapport. Other times, it can go sideways fast, straining the business and the relationship. In this episode, Cindi Baldi digs into the upsides and downsides of hiring friends. Through stories of businesses that flourished with friendships and others that fractured under the weight of blurred boundaries, Cindi explores the key questions you should ask before bringing

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39:24

Ep 73 - Why Great Managers Listen Closely and What...

Management Muse ·

2025/08/26

Great managers listen as much—or more than—they talk.In this episode, Cindi Baldi is joined by Darrin Griffin, a communication and listening expert and faculty member at the University of Alabama. Darrin shares why listening is one of the most overlooked yet powerful leadership skills and how leaders at every level can use it to build trust and improve decision-making. Cindi and Darrin unpack the common traps leaders fall into when they confuse authority with insight, and talk about why curiosity

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36:05

Ep 72 - What to Do When Trusty Old Behaviors Stop...

Management Muse ·

2025/08/12

Trusty old habits that are no longer working are one of the hardest things to change. In this episode, Cindi Baldi and Geoff Tumlin explore why it’s so difficult to let go of ingrained behaviors, especially when they’re tied to our identity. From hard-charging leaders learning to slow down to founders blinded by past wins, Cindi and Geoff share the subtle but vital signals that it’s time to change. Cindi and Geoff explain why success often makes change much harder, and they share practical ways to

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41:15

Ep 71 - Creating a Sense of Urgency

Management Muse ·

2025/08/12

Most leaders know they need to motivate their teams but creating genuine urgency is tricky because too much burns people out and too little does nothing. In this episode, Cindi Baldi and Geoff Tumlin explore why urgency can be a powerful catalyst for performance or a recipe for trouble when it’s overdone.Cindi and Geoff break down how to recognize when urgency is lacking, what happens when there’s too much, and the leadership behaviors that help teams focus without depleting their energy reserves

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34:57

Ep 70 - Why Great Teams Argue

Management Muse ·

2025/08/05

Arguing gets a bad reputation at work, but not arguing is even worse. In this episode, Cindi Baldi and Geoff Tumlin unpack why arguing—which can be productive—isn’t the problem, fighting—which is never productive and is sometimes harmful—is. From boardrooms to break rooms, learning to disagree without derailing a conversation is one of the most valuable and underrated leadership skills. Cindi and Geoff explore the surprising science behind healthy disagreement, they talk about why groups that avoid

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29:54

Ep 69 - Restoring Trust in Your Company

Management Muse ·

2025/07/29

What happens when trust starts to slip inside an organization? In this episode, Cindi Baldi and Geoff Tumlin unpack the powerful signals that shape how people feel about fairness at work and why perceived injustice can quietly undermine morale, loyalty, and performance. They examine how a lack of clarity around decisions and communication often leaves teams feeling unsettled, even when leaders have good intentions. Cindi and Geoff also explore what managers can do to strengthen organizational trust,

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56:30

Ep 66 - Improv Secrets to Make You a Better Manager...

Management Muse ·

2025/07/08

How can the principles of improvisational comedy help you become a more effective manager? In this episode, Cindi Baldi is joined by keynote speaker and improv humorist Joel Zeff to explore how spontaneity, presence, and play fuel better leadership and teams.Joel explains how improv principles like saying “yes, and” can create more open, collaborative workplace cultures. He explores the role of fun in building trust and engagement and offers a fresh take on what it means to lead with intention. In

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51:12

Ep 64 - Mistakes Leaders Make When Things Get Stressful

Management Muse ·

2025/06/24

How you respond to work stress can make or break you as a manager. In this episode, Cindi Baldi and Geoff Tumlin explore what it takes to lead effectively when the stakes are high. They explain why pressure changes how we think, communicate, and behave and how self-awareness and preparation can help you avoid costly missteps.Cindi and Geoff unpack the science of stress, discuss why experience doesn’t always protect you from its effects, and explain how to train your brain to focus when things get

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45:31

Ep 62 - How to Beat Impostor Syndrome Without Faking...

Management Muse ·

2025/06/10

We’ve all had moments of doubt, feeling like we don’t truly belong or aren’t as capable as others think. This is often called imposter syndrome, but what if that’s not the real issue?In this episode of Management Muse, Cindi Baldi and Geoff Tumlin explore what’s really behind your fraudulent feelings and why the concept of impostor syndrome does more harm than good. They explain how confidence dips are often a normal part of learning and growth, not a personal flaw, and why thinking you have a

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21 results

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