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PODCAST

Lobby Talks

By Marriott Tulsa Hotel Southern Hills

Go beyond the lobby and step into the real world of hotels. From front desk hustle to behind-the-scenes hustle, Lobby Talks shares honest stories, industry insights, and the people who make hospitality happen. Whether you’re a hotel pro, event planner, or just curious about what goes into a great stay, this podcast is your insider pass. New episodes every Thursday.

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All Episodes

00:39:56

How Tulsa Is Turning Meetings Into Major Deals

Lobby Talks ·

2026/04/09

Tulsa is making headlines—and not just locally. We’re talking billions in new investment, global companies choosing Oklahoma, and a city quickly becoming the “Silicon Prairie.”In this episode of Lobby Talks, we sit down with Mike Neal, President & CEO of the Tulsa Regional Chamber, to unpack how Tulsa is turning meetings into major deals—and why business leaders from around the world are paying attention.From a record-breaking $7.3 billion in new capital investment through the Bridge to the

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00:18:37

Meet The Global Team Powering Hospitality

Lobby Talks ·

2026/03/26

In this special episode of Lobby Talks, we take you behind the scenes of the meetings and events you experience every day.At Marriott Tulsa Southern Hills & Ruffin Event Center, the team delivering your conferences, weddings, and corporate events comes from cultures and countries around the world. Different languages, traditions, and perspectives all working together to create exceptional hospitality.You’ll hear from hotel leaders and frontline associates as they share real moments where

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00:34:58

Why People Stay: Training, Coaching, and Growing...

Lobby Talks ·

2026/03/12

Hiring great people is only the beginning in hospitality. Keeping them and helping them grow is the real challenge.In this episode of Lobby Talks, Rachell talks with Nicki, who leads internal training efforts, and Tami, a leadership coach who partners with the team to support development and growth.They discuss how training and coaching work together to build stronger hospitality teams, help employees discover leadership potential, and create a culture where people want to stay.The conversation

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00:14:48

When AI Checks In: A Conversation with Tulsa's...

Lobby Talks ·

2026/02/26

🎧 Spotify DescriptionWe’re taking Lobby Talks on location — straight from the lobby of Marriott Tulsa Southern Hills.In this episode, we’re joined by Tulse, our concierge robot who helps guests find their way, supports events at Ruffin Event Center, and shares the best of Tulsa with visitors.You’ll hear how Tulse assists attendees, recommends local restaurants, and brings a new layer of innovation to hospitality — made possible through collaboration with IntBot. Then we wrap things up with a

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00:20:27

Back of House: A Behind-the-Scenes Look At...

Lobby Talks ·

2026/02/12

In this episode of Lobby Talks, we take you behind the scenes for a real look at hospitality in action. Meet some of the newest faces on our team and hear from the people who keep everything running smoothly long before guests arrive. From collaboration across departments to solving unexpected challenges, this conversation highlights how preparation, teamwork, and adaptability shape every guest stay and event experience. Our team shares what it’s like working behind the scenes, the skills that

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00:32:44

The Long Game of Hospitality: Perseverance, People,...

Lobby Talks ·

2026/01/29

Hospitality isn’t a job—it’s a lifelong commitment to people.In this episode of Lobby Talks, we’re joined by Amar Pandey, a retired hotel owner and hospitality leader whose career spans over 40 years across Marriott and Hilton hotels, family-run restaurants, and countless professionals he’s mentored into leadership and ownership roles.From immigrating to the U.S. and transitioning from software engineering into hospitality, to owning and operating major hotel brands, Amar shares what it really takes

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00:32:25

Cracking the Cvent Code: How Venues Get Booked &...

Lobby Talks ·

2026/01/29

How do venues get discovered on Cvent—and how can meeting planners book better, faster, and with more confidence?In this episode of Lobby Talks, we’re joined by Oliver Corser, Account Manager at Cvent, for a behind-the-scenes look at how the platform connects meeting planners with venues around the world. We break down what actually impacts visibility, rankings, and response rates—and how both sides of the sourcing process can work smarter.Venue sales managers will learn how to optimize their Cvent

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00:03:57

Cracking the Cvent Code: How Venues Get Booked &...

Lobby Talks ·

2026/01/15

How do venues get discovered on Cvent—and how can meeting planners book better, faster, and with more confidence?In this episode of Lobby Talks, we’re joined by Oliver Corser, Account Manager at Cvent, for a behind-the-scenes look at how the platform connects meeting planners with venues around the world. We break down what actually impacts visibility, rankings, and response rates—and how bothsides of the sourcing process can work smarter.Venue sales managers will learn how to optimize their

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00:00:33

Happy 2026 from Lobby Talks!

Lobby Talks ·

2026/01/01

Happy New Year from Lobby Talks.Season 3 is officially underway, and we’re taking a short pause this week before continuing with more conversations for hospitality, meetings, and events professionals.New Season 3 episodes coming soon. Until then, thank you for listening and being part of the Lobby Talks community.👉 Follow Lobby Talks and explore all episodes, clips, and socials here:https://linktr.ee/Thelobbytalks?utm_source=linktree_profile_share&ltsid=ff29637e-ee1d-40dc-8bc0-89734e4d2e08

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00:36:38

Why Tulsa is the Next Big Event Destination: Inside...

Lobby Talks ·

2025/12/18

Tulsa is having a moment—and it’s just getting started.In this episode of Lobby Talks, Rachell LeLeux, Director of Sales & Marketing at Marriott Tulsa Southern Hills & Ruffin Event Center, sit down with Sarah Inboden, Vice President of Experience & Events at Tulsa Regional Tourism, to explore why Tulsa is becoming a top destination for tourism, meetings, and major events.Sarah shares how collaboration across the city, standout hospitality, and landmark moments like hosting the PGA have

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00:32:27

From Conventions to Check-Ins: Tulsa GMs Redefine...

Lobby Talks ·

2025/12/04

In this episode of Lobby Talks, host Ravi Sharma, General Manager at Marriott Tulsa Southern Hills, sits down with Austin Connors, General Manager of the Arvest Convention Center, for a deep dive into what it really takes to operate at the intersection of hospitality, events, and citywide tourism.Both leaders share their passion for service, the fast-paced world of event and hotel management, and how they’ve built a powerful partnership—even when some might view their roles as competitive.Whether

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00:15:55

Event Hacks and Hospitality Secrets: From Set Up to...

Lobby Talks ·

2025/11/13

New to the hospitality industry or growing your event planning career? This episode of Lobby Talks is made for you.🎙 Hosted by Rachell, Director of Sales & Marketing for Marriott Tulsa Southern Hills & Ruffin Event Center, and featuring our amazing events team, we share real talk and proven strategies for creating memorable experiences, from setup to standing ovation.What you’ll learn:✔️ Essential event planning tips for beginners✔️ How to grow your hospitality career✔️ Behind-the-scenes

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00:43:17

Tulsa's Cultural Moment Pt. 3 - Custodians of...

Lobby Talks ·

2025/10/30

In this final episode of our Cultural Series, we dive into the roots and evolution of Tokyo, OK, Oklahoma's Largest Anime, Japanese and Pop Culture Convention. Zac Murphy joins Carly to explore how the Oklahoma Society 4 Culture Appreciation bridges global traditions with local energy. From fan culture to serious discussions on AI in art and the importance of safe, inclusive events, this episode highlights how Tulsa is becoming a home for culture from across the globe.Timestamps:5:50 – The

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00:39:22

Tulsa’s Cultural Moment Pt. 2: Behind the Boom with...

Lobby Talks ·

2025/10/16

In this episode, Carly sits down with Meg Gould, who leads Tulsa’s Film, Music, Arts, and Culture (FMAC) Office, to explore how Tulsa is becoming a magnet for creative talent and global attention.They unpack the city’s rise in the film industry, collaborations with the Cherokee Film Office, local arts support, and the crucial role of Tulsa’s unique hospitality in creating a thriving cultural landscape.🔗 Resources &

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00:20:34

Tulsa's Cultural Moment Part 1: Greenwood Rising...

Lobby Talks ·

2025/10/02

Lobby Talks: Tulsa’s Cultural Moment – Part 1"Greenwood Rising: Hosting History with Heart"In Part 1 of our 3-part cultural series, Carly sits down with Chris Rogers, Operations Manager at Greenwood Rising, to explore what it means to host guests in a space rooted in heavy history.From emotional storytelling to empathetic exhibit design,Chris shares how Greenwood Rising honors the legacy of Black Wall Street while creating powerful experiences for today’s culture seekers. It’s where

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00:11:37

NOT a Tourist Trap: Tulsa Spots Worth the Hype

Lobby Talks ·

2025/09/18

Think you’ve got Tulsa figured out? Not so fast. In this episode of Lobby Talks, our plugged-in hotel hosts are here to give you the inside story on the city's most talked-about spots, and why they deserve the hype.We’re taking you beyond the surface of iconic locations like The Outsiders House Museum, the Tulsa Giants, and other top tourist stops that are anything but cliché. Sure, they draw crowds, but there's more history, heart, and local flavor than you'd expect.So whether

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00:15:16

Beyond The Ballroom: Giving Back, Ground-Up

Lobby Talks ·

2025/09/04

In this inspiring episode of Lobby Talks, we explore how hospitality can go beyond guest check-ins and ballroom events to make a lasting impact both internally and within the local community. Host Donna Moore, Chairperson of the CARE Committee at Marriott Tulsa Southern Hills, sits down with Ravi Sharma, General Manager of the property, to discuss how hotels, regardless of size, can build powerful community impact teams that uplift both hotel associates and the neighborhoods they serve.From

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00:17:22

Locals Know Best: Guest Experience Starts Here

Lobby Talks ·

2025/08/21

In this episode of Lobby Talks, we’re shining a spotlight onthe heart of hospitality: our local experts. Join us as we sit down with members of the hospitality team at Marriott Tulsa Southern Hills, who double as passionate local guides. They’re sharing their favorite fun experiences and must-see spots around Tulsa, from can’t-miss restaurants to outdoor adventures and local events. We also explore how the unique Tulsa Ambassador Program, offered by Tulsa Regional Tourism, empowers frontline hotel

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00:23:28

Custom is Key: Crafting Bespoke Event Experiences...

Lobby Talks ·

2025/08/07

In this relationship-driven episode of Lobby Talks, weexplore how deep partnerships and trust are the secret ingredients to crafting unforgettable, one-of-a-kind event experiences. Joining us are two industry powerhouses: Melanie Bradshaw, VP of Global Events at SeneGence, and Rachell LeLeux, Director of Sales & Marketing at Marriott Tulsa Southern Hills.Together, Melanie and Rachell share the story of how their professional relationship began—and how it has evolved into a true partnership

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00:02:44

Lobby Talks – Season 2: Sneak Peek

Lobby Talks ·

2025/07/31

We’re hitting pause this week between seasons, but don’t worry—we’ll be back next week with the official launch of Lobby Talks Season 2. And trust us, it’s worth the wait.This season, we’re bringing hospitality back to the heart of every conversation. Rooted in the idea that the best connections start in the lobby, we’re creating space for meaningful dialogue with the Tulsa community. We’re opening our doors—literally and figuratively—to local leaders, community partners, our clients, and

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29 results

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