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PODCAST

What"s Up with Tech?

Tech Transformation with Evan Kirstel: A podcast exploring the latest trends and innovations in the tech industry, and how businesses can leverage them for growth, diving into the world of B2B, discussing strategies, trends, and sharing insights from industry leaders!With over three decades in telecom and IT, I"ve mastered the art of transforming social media into a dynamic platform for audience engagement, community building, and establishing thought leadership. My approach isn"t about personal

technology marketing

All Episodes

17:26

How Brevo Builds Customer Loyalty With Conversational...

What"s Up with Tech? ·

2026/03/20

Interested in being a guest? Email us at admin@evankirstel.com CRM is about to feel less like a database and more like a conversation. We sit down with Brevo to unpack how a fast-growing customer engagement platform thinks about the next era of CRM, where large language models change the “entry point” for customer data and where the old battle over slick UI starts to disappear. We walk through Brevo’s evolution from an agency to an email automation tool (many will remember the Sendinblue day...

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11:06

Agentic AI For Customer Service

What"s Up with Tech? ·

2026/03/19

Interested in being a guest? Email us at admin@evankirstel.com Agentic AI sounds like magic until you have to ship it inside a real enterprise contact center where every mistake becomes a compliance problem and every bad interaction hits customer trust. From Enterprise Connect, we sit down with Dialpad to unpack how they’re building agentic customer service on top of an end-to-end UCaaS and CCaaS platform, and why having AI deeply integrated into the communications stack matters more than fla...

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8:10

How Verified Caller Identity Gets Answered

What"s Up with Tech? ·

2026/03/19

Interested in being a guest? Email us at admin@evankirstel.com Your phone rings. The screen shows an unknown number or “spam likely.” Do you pick up, or do you protect yourself and ignore it? That split-second decision has become the default for millions of people, and it’s crushing legitimate communication from banks, healthcare providers, insurers, and service teams that genuinely need to reach customers. From the Enterprise Connect show floor, we talk with Nick Moss from TransUnion’s comm...

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9:29

Agentic Voice AI For Business

What"s Up with Tech? ·

2026/03/19

Interested in being a guest? Email us at admin@evankirstel.com The fastest way to understand agentic AI is to stop thinking about chatbots and start thinking about outcomes. From Enterprise Connect, we sit down with RingCentral’s John Finch to talk about agentic voice AI that can handle real customer work end to end: answering the call, connecting to back-end systems, completing a transaction, confirming the result, and closing the loop without bouncing the customer between departments. We a...

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7:41

How Samsung SDS Makes Mobile Devices Work For Hospitals;

What"s Up with Tech? ·

2026/03/19

Interested in being a guest? Email us at admin@evankirstel.com A check-in tablet passes from one patient to the next, and a single leftover photo of an ID or an auto-filled keyboard suggestion becomes a PHI nightmare. From the Samsung booth at HIMSS, we sit down with Ray to unpack how Samsung SDS approaches healthcare IT with a simple goal: make devices and workflows safer, easier, and more useful for the people on the front line. We get specific about what Samsung SDS does beyond distributi...

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21:14

What Does It Mean To Trust A Machine Anywhere

What"s Up with Tech? ·

2026/03/19

Interested in being a guest? Email us at admin@evankirstel.com RSAC Season Is Here. Your Certificates Expired Last Month. RSAC is coming, and I'll be there — so expect more conversations like this one dropping in the weeks ahead. But here's the thing: the most important security story this season isn't happening on the conference floor. It's already inside your network, running on devices most organizations barely think about. In this episode, I sit down with OmniTrust co-founders David Se...

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10:32

Global Talent Without The Guesswork

What"s Up with Tech? ·

2026/03/19

Interested in being a guest? Email us at admin@evankirstel.com Talent gaps don’t feel strategic when they hit, they feel personal: missed deadlines, burned-out managers, and the slow bleed of “we can’t grow because we can’t hire.” From the floor at Enterprise Connect, we sit down with Brett and Sebastian from Gr8 Global to talk about a practical answer: building global capability center (GCC) teams that give companies real access to experienced remote talent. We dig into Gr8 Global’s origin ...

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12:15

CRM-Agnostic AI For Customer Calls

What"s Up with Tech? ·

2026/03/18

Interested in being a guest? Email us at admin@evankirstel.com Missed calls cost more than you think, especially when leads come in after hours or demand spikes without warning. From the Enterprise Connect show floor, we sit down with https://www.girikon.com and their product and innovation leaders to unpack how AI-first customer engagement is changing the way contact centers and sales teams respond in real time. We talk through Girikon’s path from a decade of CRM onboarding and consulting i...

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10:17

Zoom’s Shift From Meetings To Work Products

What"s Up with Tech? ·

2026/03/18

Interested in being a guest? Email us at admin@evankirstel.com Meetings create the most valuable raw material in a company: the ideas people say out loud. The problem is that those ideas usually evaporate into scattered notes, half-remembered decisions, and action items no one can trace. From the floor of Enterprise Connect, we sit down with Zoom Chief Product Officer Jeff Smith to unpack how Zoom is trying to close that gap by turning conversation into completed work. Jeff explains why tran...

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7:25

Cloud Native Without The Chaos

What"s Up with Tech? ·

2026/03/18

Interested in being a guest? Email us at admin@evankirstel.com Cloud native doesn’t mean what it used to. What started as a self-service way to buy compute fast has turned into a full application platform transformation where Kubernetes, desired state, and automation decide how software scales, heals, and lands on compute, storage, and networking. From Mobile World Congress in Barcelona, we sit down with Dilpreet from Broadcom’s VMware Cloud Foundation (VCF) organization to talk about what’s...

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5:43

Contextual Intelligence For Contact Centers

What"s Up with Tech? ·

2026/03/18

Interested in being a guest? Email us at admin@evankirstel.com Your contact center already tells you what’s happening. The harder question is why and what you should do next. From the Enterprise Connect floor, we sit down with Ray Bohoac CEO of Spearfish.ai to unpack a practical approach to contextual intelligence that connects customer conversations to the back-office data that actually explains outcomes. We get specific about how Spearfish moves teams beyond classic contact center KPIs lik...

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7:05

How AI Turns Contact Center Calls Into CX And Revenue...

What"s Up with Tech? ·

2026/03/18

Interested in being a guest? Email us at admin@evankirstel.com A single customer call can reveal why people churn, what drives complaints, and where sales get stuck, but only if you can actually see the patterns. On the Enterprise Connect show floor, we sit down with John from MiaRec to unpack how AI-powered conversation analytics turns everyday contact center recordings into clear actions you can take the same day. We get specific about the biggest wins: automated QA that replaces slow manu...

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11:02

How To Prove Customer Experience With End-To-End...

What"s Up with Tech? ·

2026/03/16

Interested in being a guest? Email us at admin@evankirstel.com If your contact center only finds problems after customers complain, you are operating blind. We sit down with Klearcom at Enterprise Connect to unpack what “CX end-to-end assurance” really looks like when you have voice, IVR, chat, SMS, and now AI-driven journeys all stitched together across multiple regions and vendors. We get specific about the pain points teams keep running into: manual testing that is slow and subjective, mi...

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22:41

How GTT Builds Networking And Security As A Service...

What"s Up with Tech? ·

2026/03/16

Interested in being a guest? Email us at admin@evankirstel.com AI is everywhere right now, but the hard part is turning dozens of pilots into durable systems that actually run a business. We sit down with Tom, SVP of Product Management at GTT, to unpack what changes when enterprises move from “testing AI” to deploying agentic AI at scale across thousands of sites, users, and applications. We start with how GTT thinks about networking and security as a service, and why the promise is not just...

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26:00

Graph Databases For Enterprise AI

What"s Up with Tech? ·

2026/03/13

Interested in being a guest? Email us at admin@evankirstel.com Most AI teams are learning the hard way that dumping more text into a prompt does not guarantee better answers. We sit down with Philip Rathle Chief Technology Officer from Neo4j to talk about the missing ingredient: relationships. When your data is inherently connected, a graph database can turn scattered facts into usable context, so LLMs and agentic AI systems can respond with more precision and less noise. We walk throu...

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9:19

From Coverage Fix To Smart Buildings

What"s Up with Tech? ·

2026/03/11

Interested in being a guest? Email us at admin@evankirstel.com What if one install could fix coverage and unlock an entire layer of building intelligence? We sit down with Michiel Lotter of Nextivity at Mobile World Congress to explore how modern enterprise DAS has evolved from “make the bars appear” to a multi-use platform that delivers public cellular, plug‑in private 5G, and sensor-driven insights across the same footprint. We break down the Do More with DAS philosophy and why it changes ...

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10:31

Healing The Sick Care System

What"s Up with Tech? ·

2026/03/10

Interested in being a guest? Email us at admin@evankirstel.com What if the fastest way to fix American healthcare is the simplest: put people back at the center. Sitting down with Gil Bashe—chair of Health and Purpose at Finn Partners, editor of Medical Life, and author of Healing the Sick Care System: Why People Matter—we unpack the paradox of a nation that spends more, trains the best, and still delivers poorer outcomes than its peers. Gil brings hard numbers, lived stories, and a clear blu...

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17:17

Storage Becomes The AI Bottleneck

What"s Up with Tech? ·

2026/03/09

Interested in being a guest? Email us at admin@evankirstel.com AI feels fast until memory and storage slow everything down. We sit with Michael Wu to unpack a blunt truth: inference is where value happens, and storage now sits on the critical path. Instead of treating SSDs as cold capacity, Phison’s adaptive middleware turns them into a live cache that expands usable memory and keeps models, embeddings, and long context windows close to compute. The payoff is practical and immediate—lean AIPC...

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10:43

Telcos Take Charge On AI

What"s Up with Tech? ·

2026/03/09

Interested in being a guest? Email us at admin@evankirstel.com The energy on the MWC floor said it all: AI for telecom has moved past “someday” and into “show me how fast.” We sit down with Broadcom’s Anupama Mahabhashyam to unpack what sovereignty really means for carriers, why local control and continuous compliance matter, and how operators can turn regulated infrastructure and rich datasets into a durable AI advantage. We trace the shift from AI hype to execution, highlighting the operat...

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7:54

AI And Telcos: From Hype To Revenue

What"s Up with Tech? ·

2026/03/05

Interested in being a guest? Email us at admin@evankirstel.com AI is loud at MWC, but we wanted signal, not noise. We sat down with Angus CEO from BeyondNow to unpack how telcos can turn hype into real revenue by building an “AI factory” for SMBs, digitizing the front office, and orchestrating partner ecosystems that deliver complete, easy-to-buy solutions. The conversation gets practical fast: what it takes to package connectivity with AI-driven services, why data readiness still gates every...

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623 results

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