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PODCAST

Less Chatter, More Matter: The Communications Podcast

Communications expert, business owner, group fitness instructor...that"s your podcast host, Mel Loy! In the Less Chatter, More Matter podcast, Mel shares tips on how to improve your communication skills, and interviews with the experts.In 2020, after almost 20 years in corporate communications, Mel (happily) took a redundancy from her full-time, executive corporate job and went out on her own, founding her communications agency, Cuttlefish Communications.These days, she"s a sought-after speaker,

business marketing

All Episodes

35:09

#190 How to moderate social media trolls, bots and...

Less Chatter, More Matter: The Communications Podcast ·

2026/10/07

Social media can be a brilliant way to build trust, connect with communities and manage your reputation. It can also become a very public mess very quickly. In this episode of the Less Chatter, More Matter podcast, we chat with social media and online community strategist Felicity Cull about what happens when trolls, bots, backlash and angry commenters turn up in your comments. Felicity has experienced online crises first-hand. On her second day at Foxtel, a streaming glitch meant a new seaso...

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13:52

#189 How communications professionals can prove their...

Less Chatter, More Matter: The Communications Podcast ·

2026/09/30

Performance reviews and goal-setting can feel like a box-ticking exercise, but they can also be a valuable opportunity for communications professionals to demonstrate the impact they have on the business. In this episode of the Less Chatter, More Matter podcast, we give you six practical ways to approach your performance review so it works harder for you, your team and your organisation. We'll start with connecting your goals to strategic business priorities and measuring impact rather ...

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29:13

#188 AI, marketing, comms and the human skills that...

Less Chatter, More Matter: The Communications Podcast ·

2026/09/23

AI might be changing how we work, but it hasn’t made human expertise redundant. In this episode of the Less Chatter, More Matter podcast, we chat with Kate Toon, award-winning business mentor, digital marketing coach, author, speaker and owner of Umina Beach Book Nook, about AI, marketing, communications, selling and the things that remain distinctly human. Kate shares her perspective on how generative AI is changing the marketing and copywriting landscape, why she believes professionals need...

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35:37

#187 How to have better workplace conversations (even...

Less Chatter, More Matter: The Communications Podcast ·

2026/09/16

What makes a really good conversation? Not one where everyone agrees, or one where nobody feels uncomfortable, and definitely not one where everyone politely nods and moves on. In this episode of Less Chatter, More Matter, we're joined by organisational psychologist, people geek and conversation expert Noa Rein to explore why having good conversations at work is becoming harder and why it's becoming more important. They unpack what happens when fear, uncertainty, polarisation and pressure cau...

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12:28

#186 The importance of brand consistency in internal...

Less Chatter, More Matter: The Communications Podcast ·

2026/09/09

When your employees hear the word “brand”, do they think about logos, colours and fonts.... or do they understand the bigger picture? Your brand is much more than the shiny stuff. It's your values, your voice, your language, your tone and what you want your organisation to be known for. Which is why that brand needs to show up consistently inside your organisation just as much as it does externally. In this episode of the Less Chatter, More Matter podcast, we explore why brand consistency is ...

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17:29

#185 The business communication skills your team...

Less Chatter, More Matter: The Communications Podcast ·

2026/08/26

In this episode of Less Chatter, More Matter, we explore how to get underneath vague requests for 'better communication' and work out whether communication is really the issue. We share the questions you can use to diagnose the problem, the data worth looking at before designing an intervention, and the signs that tell you a team may genuinely need communication training for better use of skills. It's really that simple. We take a look at what the business communication skills are that you an...

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36:44

#184 What good change communication really looks like...

Less Chatter, More Matter: The Communications Podcast ·

2026/08/19

Change communication has come a long way... but we are still treating it as simply telling people what’s changing, rather than ensuring they are understanding what we are saying, too. In this episode of the Less Chatter, More Matter podcast, we're joined by Dr Jen Frahm, global expert in organisational change and change communication, co-founder of the Agile Change Leadership Institute and author of Change Communication: Less Noise, More Meaning, Change That Lands. Jen shares insights f...

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19:17

#183 Why do employees resist change, and how does...

Less Chatter, More Matter: The Communications Podcast ·

2026/08/12

Employees aren’t actually 'resisting' change, they're giving you feedback. In this episode of Less Chatter, More Matter, we take a different look at one of the most frustrating parts of change: what happens when people don’t want to get on board. Rather than treating resistance as something communicators need to overcome, we explore what might be sitting underneath it from uncertainty and lack of control to poor communication, a lack of trust or simply the very human tendency to dislike being...

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29:31

#182 The importance of horizon scanning in...

Less Chatter, More Matter: The Communications Podcast ·

2026/08/05

Communication professionals are often called in after the big decisions have already been made. For example, a change is announced, a crisis erupts or a project is approved. Only then, after the fact, are we asked to communicate it. But what if our greatest value came before any of that happened? In this episode of the Less Chatter, More Matter podcast, we’re joined by communication and change expert Anne-Marie Blake, co-founder of True, to explore the growing importance of horizon scanning (...

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37:20

#181 How to write a book that builds your credibility...

Less Chatter, More Matter: The Communications Podcast ·

2026/07/29

AI can write content in seconds, but it can't replicate your lived experience, your perspective or your voice. Which is why books remain one of the most powerful ways to build credibility, establish thought leadership and create meaningful connections with your audience. In this episode of the Less Chatter, More Matter podcast, we chat with author, artist and book coach Jade Miller to really understand what it takes to write a successful book. We start with the basics: nailing your core...

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34:07

#180 Why trust is the new competitive advantage (ft....

Less Chatter, More Matter: The Communications Podcast ·

2026/07/22

Trust is declining, scepticism is rising, and in a world where AI can make almost anyone sound like an expert, the result is that credibility alone is no longer enough. In this episode of the Less Chatter, More Matter podcast, we're joined by leadership strategist, keynote speaker and author Petra Zink to explore why trust has become one of the most valuable assets leaders, communicators and organisations can build. Together, we analyse what's driving the global decline in trust, how AI is ch...

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33:55

#179 What is agentic AI and what do communicators...

Less Chatter, More Matter: The Communications Podcast ·

2026/07/15

Agentic AI this, LLM AI that - you may be wondering… what does that even mean? In this episode of the Less Chatter, More Matter podcast, we’re joined by AI strategist, futurist and storyteller Bosco Anthony to explore what the next wave of artificial intelligence means for communication, marketing and change professionals… plus, what agentic AI is. Moving beyond tools like ChatGPT and Claude, Bosco explains the rise of agentic AI, how organisations are already integrating AI into everyday wor...

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21:02

#178 7 ways to improve your town halls

Less Chatter, More Matter: The Communications Podcast ·

2026/07/08

Town halls have become the go-to communication channel for just about everything. Strategy updates, big announcements, leadership changes, engagement survey results - if there's a message to share, chances are someone suggests holding a town hall. …are they actually working, though? In this episode, we look into why so many town halls leave employees disengaged and what communicators can do to change that. We talk about getting clearer on the purpose of each event all the way through to creat...

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16:57

#177 Why and how you should write for LLMs (or AI)

Less Chatter, More Matter: The Communications Podcast ·

2026/07/01

Remember when SEO was the answer to everything? For years, communicators and marketers focused on keywords, backlinks and search rankings to improve visibility, but as more people turn to AI tools like ChatGPT, Gemini and Claude to find information, the rules of discoverability are changing. In this episode of the Less Chatter, More Matter podcast, we explore why communicators need to start thinking differently about content and consider AI tools as a new audience segment in their communicati...

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17:44

#176 Making the case for 'why' in change communications

Less Chatter, More Matter: The Communications Podcast ·

2026/06/24

Ever noticed that one of the first questions humans learn to ask is also one of the hardest questions organisations struggle to answer: why? In this episode of the Less Chatter, More Matter podcast, we explore one of the biggest challenges in change communication: making a compelling case for change that people can actually connect with. Too often, change messaging focuses on the what and the how (timelines, implementation plans and project updates) while overlooking the one thing people are ...

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23:59

#175 The evolution of communications and the addition...

Less Chatter, More Matter: The Communications Podcast ·

2026/06/17

If you listened to last week’s episode, you’ll know we opened up a big conversation about AI, ethics and the changing role of communication professionals with Adrian Cropley. Now, in part two, we go even deeper. This episode tackles the question so many communicators are asking right now: will AI take our jobs? Rather than offering easy reassurance, Adrian shares a practical and thought-provoking perspective on what’s really changing in our profession; from the impact on entry-level roles and...

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24:44

#174 The evolution of communications and the addition...

Less Chatter, More Matter: The Communications Podcast ·

2026/06/10

What does the future hold for communication professionals as AI continues to reshape the workplace? In Part 1 of this two-part conversation, we chat with global communication leader Adrian Cropley AM to explore one of the biggest challenges and opportunities facing communicators today. Drawing on more than 35 years of experience, Adrian reflects on the major technological shifts that have transformed the profession, from the rise of email and the internet to social media and now artificial in...

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35:15

#173 The public speaking and media interview comms...

Less Chatter, More Matter: The Communications Podcast ·

2026/06/03

Whether it's a media interview, conference presentation, town hall meeting or leadership briefing, there comes a point in most careers when you need to speak with confidence under pressure. ... but what happens when the questions become challenging, the audience feels intimidating or the nerves start to take over? In this episode of the Less Chatter, More Matter podcast, we chat with media trainer, journalist and author Theresa Miller to explore what it takes to become an effective presenter ...

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18:41

#172 Pivoting as a communicator in an AI world

Less Chatter, More Matter: The Communications Podcast ·

2026/05/27

This episode of the Less Chatter, More Matter podcast has us uncovering what it means to be a communicator in an AI-driven world; plus, why the profession is entering a major period of transformation. Communicators are being challenged to rethink where their value truly lies as AI takes over the practical, often menial, tasks of our everyday. BUT! The future of communication isn’t about producing more of this content faster, in fact it's more about becoming trusted strategic advisors who help...

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35:46

#171 Reputation as a business asset (ft. Bonnie Caver)

Less Chatter, More Matter: The Communications Podcast ·

2026/05/20

In this episode of the Less Chatter, More Matter podcast, we are joined by Bonnie Caver, founder and CEO of Reputation Lighthouse, to discuss why reputation should be viewed as one of the most valuable forms of business currency. We explain the difference between reputation management and reputation architecture, sharing how communicators can help leaders intentionally build trust, strengthen culture, and protect corporate value. Bonnie also explores the growing impact of artificial intellige...

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191 results

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