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PODCAST

Restoration Pros Unplugged

Restoration Pros Unplugged is the podcast built for restoration business owners who want to grow, operate smarter, and lead better.Hosted by Clinton James, CMO at Water Restoration Marketing, each episode cuts through the noise and gets straight to what matters — real conversations with restoration industry pros, business builders, and experts who"ve been in the trenches.From marketing and sales to operations, leadership, and scaling your company, Restoration Pros Unplugged delivers the insights,

business marketing

All Episodes

37:48

Systems, Leadership, and Letting Go: The Next Level...

Restoration Pros Unplugged ·

2026/04/24

In this follow-up episode, Clinton James sits down again with Toby Clem of Restoration Advisers to dive deeper into what it really takes to grow a restoration company that doesn’t depend on the owner. If your business still runs off memory, gut decisions, and “just figuring it out,” this episode is for you. Clinton and Toby break down: Why running your business from memory will eventually hold you backHow simple systems (SOPs) can create consistency, better results, and more profitThe real re...

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47:55

Your Data Is Broken & Why AI Can't Save You "Yet,"...

Restoration Pros Unplugged ·

2026/04/17

If your field techs are juggling four, five, even eleven different apps on a single water mitigation job — you've got a data problem. And that data problem is going to follow you everywhere: estimating, compliance, team performance, and especially AI. In this episode, Clinton James sits down with Andrew Wirick, VP of Product at DocuSketch, to talk about one of the most overlooked challenges in restoration right now — fragmented field data. Andrew's spent the last eight months in the trenches...

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43:19

The Fundability Fix with Paul Childers: Build a...

Restoration Pros Unplugged ·

2026/04/10

You're landing jobs. Revenue is climbing. But somehow, cash is always tight — and when you need financing to grow, the doors keep closing. You're not alone. And the problem probably isn't your sales numbers. In this episode of Restoration Pros Unplugged, Clinton James sits down with Paul Childers of Blue Sky Biz Solutions to expose the financial blind spot that quietly strangles growth for restoration companies doing $1M, $3M, even $5M or more: the business structure behind the revenue. Pa...

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40:39

From Disney to Mold Remediation: Engineering 5-Star...

Restoration Pros Unplugged ·

2026/04/03

What if your restoration company could deliver a Disney-level experience—even on a customer’s worst day? In this episode of Restoration Pros Unplugged, Clinton James sits down with Vance Morris, former Disney leader, founder of Deliver Service Now, and owner of Maryland Mold Busters—to break down how service-based businesses can transform customer experience into their ultimate competitive advantage. From systemizing service delivery to creating “wow moments” in high-stress situations like ...

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51:14

Building a Restoration Business That Runs Without You...

Restoration Pros Unplugged ·

2026/03/27

Most restoration companies don’t struggle to find work—they struggle to build a business that doesn’t depend entirely on the owner. In this episode of Restoration Pros Unplugged, Clinton James sits down with Toby Clem of Restoration Advisers to unpack why so many restoration companies hit a growth ceiling—and what it actually takes to scale beyond it. From the “owner bottleneck” problem to building leadership teams that can truly operate independently, Toby shares hard-earned insights from wo...

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37:08

Stop Doing Everything: The Leadership Shift That...

Restoration Pros Unplugged ·

2026/03/20

In this episode of Restoration Pros Unplugged, Clinton James sits down with Erik Peterson, General Manager of Arko Restoration, to unpack a game-changing leadership exercise that’s helping restoration companies break through growth ceilings. If you’ve ever felt like your business can’t run without you… this episode is going to hit home. Erik shares how a simple but powerful task audit categorizing everything you do into Core, Supportable, Delegatable, and Automatable completely changed how he...

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46:24

From Feast-or-Famine to Predictable Profit: The...

Restoration Pros Unplugged ·

2026/02/20

Most restoration companies are sitting on thousands of past customers and doing absolutely nothing with them. In this episode, Clinton sits down with Alex Nghiem, Chief Revenue Officer at Epic180, to break down a simple but powerful idea: Your CRM is either a gold mine or a graveyard. If you’ve been in business for 5+ years, you already have a built-in revenue source. Past water losses. Mold jobs. Fire cleanups. Carpet cleaning. Duct cleaning. Crawlspace work. These customers already trust yo...

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28:13

From $700K to $2.8M How John Gabriele Scaled and...

Restoration Pros Unplugged ·

2026/02/13

What does it really take to scale a restoration business and expand into a new market without making expensive mistakes? In this episode of Restoration Pros Unplugged, Clinton James sits down with John Gabriele, owner of 911 Restoration of Des Moines and 1 Tom Plumber of Des Moines, to break down how he grew his company from under one million dollars to nearly three million and why he is now expanding into a second market. John shares real lessons from the trenches, including why coaching pla...

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21:16

How Contractors Actually Scale: Systems, Trust &...

Restoration Pros Unplugged ·

2026/02/06

Real growth in the trades doesn’t come from chasing trends or jumping on the latest tactic. It comes from systems, strategy, and partnering with people who understand how contractors actually operate. In this episode, Clinton James — CMO of Water Restoration Marketing and host of Restoration Pros Unplugged — joins Paul Sanneman, founder of Contractor Staffing Source, for a powerful crossover conversation on what truly drives sustainable growth for home service businesses. While Clinton work...

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40:14

Storm Surges, Freezes, and Missed Jobs: How AI Is...

Restoration Pros Unplugged ·

2026/01/30

Missed calls, slow follow-up, and storm surges can quietly kill your revenue. In this episode of Restoration Pros Unplugged, Clinton James sits down with Nick D’Urbano, Co-Founder and CRO of Distance, to break down how restoration companies are using AI to capture more leads, handle overflow calls, and generate more jobs — without replacing their people. Nick walks through real-world use cases for: AI Voice to handle overflow and after-hours calls during storm surgesAI Chat to convert website...

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17:33

Restoration Pros Rewind 2025: The Best of the Year |...

Restoration Pros Unplugged ·

2025/12/26

This isn’t just a recap, it’s a celebration of the moments that made Restoration Pros Unplugged the go-to podcast for growth-minded restoration entrepreneurs. In this special Rewind episode, we look back at the top interviews, biggest takeaways, and most replayed clips from our most impactful conversations. From leadership breakthroughs to sales strategies, hiring systems to franchise growth these are the insights that moved the industry forward in a big way. You’ll hear from: - Our most l...

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40:53

A White-Collar Approach to a Blue-Collar Industry:...

Restoration Pros Unplugged ·

2025/12/09

In this episode of Restoration Pros Unplugged, Clinton sits down with Phil DePaul, the powerhouse owner behind United Water Restoration Group Long Island and 1-Tom-Plumber Long Island. Known for his bold “BoomZeal” leadership style, Phil breaks down how he built two thriving service brands by bringing a white-collar approach to a blue-collar industry and why professionalism, extreme ownership, and clean presentation are non-negotiable in today’s restoration and plumbing world. Phil shares hi...

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29:35

How AI and Offshore Talent Are Reshaping Restoration...

Restoration Pros Unplugged ·

2025/12/02

Struggling to find and keep good people in your restoration business? You’re not alone. In this episode of Restoration Pros Unplugged, host Clinton James (CMO, Water Restoration Marketing) sits down with Paul Sanneman, founder of Contractor Staffing Source, to talk about why the “labor shortage” in restoration is often a self-created problem and what you can do about it. Paul breaks down the biggest hiring myths holding contractors back, like: - Only recruiting when you “need someone” - T...

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33:51

Real-World Scaling: How WonderBuilt’s Raul Gonzalez...

Restoration Pros Unplugged ·

2025/11/25

AI is changing the way restoration companies operate, and WonderBuilt Restoration is already putting it to work. In this episode of Restoration Pros Unplugged, Clinton James talks with Raul Gonzalez, owner of WonderBuilt in Tucson, AZ, about how AI tools and remote oversight are helping him streamline operations as the company grows. Raul explains how he listened to our interview with James Hatfield from LiveSwitch, signed up right away, and quickly found real use cases like faster mold eval...

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33:51

Leadership Wake-Up Call: How Restoration Owners Can...

Restoration Pros Unplugged ·

2025/11/18

In this episode of Restoration Pros Unplugged, Clinton James sits down with Claire Carreras an entrepreneur known for taking broken home-service teams and turning them into high-performing operations. Claire shares her unusual path into restoration, her experiences at Paul Davis and Servpro, and the leadership lessons she learned while rebuilding departments, launching new service divisions, and now running 1-Tom-Plumber Austin. Claire breaks down her simple 3-part method for fixing struggli...

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43:02

Pricing Mistakes That Kill Restoration Profit and How...

Restoration Pros Unplugged ·

2025/11/07

In this episode of Restoration Pros Unplugged, Clinton sits down with Ben Justesen, one of the restoration industry’s top minds in estimating and pricing strategy. Ben’s journey, from growing his family’s company, Just Right Cleaning & Construction (JRCC), into an award-winning restoration firm to leading national training programs and now shaping technology at DocuSketch offers lessons every contractor can use. Ben breaks down the biggest mistakes he sees in estimating and pricing, expl...

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46:26

See the Job Before You Roll: How LiveSwitch video...

Restoration Pros Unplugged ·

2025/10/31

When every minute counts in restoration, getting eyes on the loss fast can make or break a job. In this episode of Restoration Pros Unplugged, Clinton James sits down with James Hatfield, CRO of LiveSwitch, to explore how simple, app-free video links are transforming how restoration companies handle intake, documentation, and customer communication. James shares how LiveSwitch—originally built for 911 dispatch and live sports—now helps restoration teams see the job before they roll a truck, ...

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48:53

From Franchise Rookie to Industry Coach: A...

Restoration Pros Unplugged ·

2025/10/24

In this episode of Restoration Pros Unplugged, host Clinton James sits down with Scott Miller, founder of The Growth League, to unpack his incredible journey from rookie franchisee to independent restoration owner and now successful business coach. Scott shares how he built a top-performing restoration business, scaled it, and sold it, all while learning the hard lessons that most owners don’t figure out until it’s too late. You’ll learn: - The financial blind spots that keep owners f...

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41:49

AI Meets Restoration: How ERP Copilot is...

Restoration Pros Unplugged ·

2025/10/17

In this episode of Restoration Pros Unplugged, Clinton James sits down with Jeff Carrier, Co-Founder and CEO of Restoration ERP, to talk about how restoration companies can use technology to win more commercial work and how the new ERP Copilot AI is changing the game. Jeff breaks down how most restorers have handled commercial disaster planning in the past, why ERPs are key to landing “first call” commercial clients, and how his team built a platform that makes it simple and profitable. You...

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62:43

The KPIs That Separate Struggling Restoration...

Restoration Pros Unplugged ·

2025/10/10

In this episode of Restoration Pros Unplugged, host Clinton James (CMO, Water Restoration Marketing) sits down with Chris Nordyke, President & Co-Owner of Floodlight Consulting Group, to unpack the sales and marketing KPIs that separate thriving restoration companies from those just getting by. Pulled from a powerful live session hosted by WRM and Floodlight, this episode breaks down how to truly “know your numbers” and how tracking the right ones can help you scale smarter, convert more...

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62 results

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