Eye Care Leadership Live

24:47

How Physician Owners Get Time Back Without Losing...

Eye Care Leadership Live ·

2026/10/06

Send us Fan Mail If your clinic is growing but everything still runs through one person, you’re not “busy,” you’re bottlenecked. We sit down with Lisa Namnoum, a fractional chief of staff and the founder of Premier Project Solutions, to unpack what happens when physician owners and managing partners keep running every meeting, making every decision, and trying to push every initiative forward on top of patient care. Lisa explains what a chief of staff looks like in small to mid-sized healthc...

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8:05

Three Pillars For A Strong Practice Culture

Eye Care Leadership Live ·

2026/09/29

Send us Fan Mail Culture drama, disengaged staff, and “toxic employee” stories get blamed on hiring all the time, but I think the real lever is leadership. We lay out a simple but not easy framework for building a great workplace in a healthcare practice: three pillars that create stability, plus the one factor that ties everything together. First, we talk workplace culture and what actually makes it healthy: psychological safety, leader vulnerability, and a clear purpose people can believe ...

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5:39

Microcast: Get Your Mindset Right

Eye Care Leadership Live ·

2026/09/12

Send us Fan Mail Your mindset is not just “how you feel.” It’s the filter that decides what you notice, how you react under pressure, and whether a rough morning turns into a rough week. We recorded a short, content-rich microcast to share the simple mindset habits we rely on when we want more good days, fewer spirals, and a steadier kind of leadership. We start with the fastest reset we know: physical movement. A short walk, fresh air, and paying attention to what’s around you can qui...

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5:23

Microcast: Employee Compensation

Eye Care Leadership Live ·

2026/09/10

Send us Fan Mail Underpaying is not a savings plan, it is a turnover strategy. In this microcast, I get real about staff compensation and why it’s often the number one issue behind poor retention, constant rehiring, and teams that never feel fully settled. If you run a healthcare clinic or ophthalmology practice, pay decisions set the tone for motivation, growth, and whether your best people stick around when the market heats up. We walk through what “do your research” actually m...

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32:08

How Clinics Use Voice AI with Jakub Grajcar

Eye Care Leadership Live ·

2026/09/08

Send us Fan Mail Your phones can be “busy” and still be leaving money on the table. When calls spike on Monday mornings or right after holidays, even great teams miss opportunities, patients get stuck on hold, and front desk burnout creeps in. We sit down with Jakob Grajcar from Talkie AI to get specific about what an AI medical receptionist can actually handle today and what clinic leaders should ignore in the hype. We break down the real use cases that matter in a healthcare call cen...

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1:39

Microcast: Coach Better

Eye Care Leadership Live ·

2026/09/05

Send us Fan Mail This episode is about coaching better. It’s about asking better questions so we can get better solutions. Hope you enjoy. === This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at mike@seasoned-advice.com Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-fr...

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28:06

Physician Burnout with Dr. Brett Cordes

Eye Care Leadership Live ·

2026/09/01

Send us Fan Mail Burnout isn’t always a collapse. Sometimes it’s a quiet, confusing boredom that shows up after you’ve “made it” and you can’t figure out why the work feels empty. On Eye Care Leadership Live, we sit down with Dr. Brett Cordes, an ENT surgeon turned physician coach, to trace what burnout really looks like over time and why so many doctors stay stuck in denial until the consequences get loud. We talk through Dr. Cordes’ own story: a thriving private practice career, the moment...

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41:25

Develop Ophthalmology Leaders (with Brittany Williams...

Eye Care Leadership Live ·

2026/08/25

Send us Fan Mail We talk with Sarah Duval and Brittany Williams about turning entry-level ophthalmology roles into real careers and building a frontline team that makes your clinic stronger. We share what actually drives staff growth, retention, and confidence when mentorship is limited and the day-to-day feels nonstop. • career paths from front office and technician roles to leadership positions • finding mentors and skill-building through ASOA, AAOE, and smaller peer networks • why certifi...

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13:12

AI In HR Without The Hype

Eye Care Leadership Live ·

2026/08/18

Send us Fan Mail AI can make HR feel effortless ... right up until it makes a confident suggestion that’s quietly wrong. I this episode, I walk through how I use AI tools every day for HR documents and research, why that speed is real, and why it can also create real risk when the user doesn’t know what questions to ask. Think of it like a great surgical tool: powerful in the right hands, dangerous in the wrong ones. We dig into the messy middle where HR lives: employee conflict, termi...

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22:59

How This Administrator Builds Culture - One Espresso...

Eye Care Leadership Live ·

2026/08/11

Send us Fan Mail Culture shows up in the smallest moments: the way the front desk greets a nervous patient, how a technician handles a delay, whether a physician trusts the team or escalates every hiccup. When those moments add up, you get either a clinic that feels calm and capable or one that feels tense and brittle. That’s why I sat down with Joey Hamel, Executive Director at Eye Physicians and Surgeons in Delaware, to talk about how real culture change actually happens inside an ophthalmo...

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26:50

Conversion and Follow-Up Excellence (Kade Wilcox)

Eye Care Leadership Live ·

2026/08/04

Send us Fan Mail Your marketing might be doing its job and you could still be losing your best patients. That’s the core tension we dig into with Kade Wilcox, founder of Convert Health, an ophthalmology lead generation and lead conversion specialist who has seen what happens after the form fill, the phone call, or the Meta ad click. When practices spend money to create demand but don’t respond fast or consistently, the real leak is not branding or ad spend. It’s follow-up, workflow, and patie...

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59:58

Culture Tips for Healthcare: Mike Lyons + Jakub Grajcar

Eye Care Leadership Live ·

2026/07/28

Send us Fan Mail Most healthcare practices don’t struggle because the medicine is bad. They struggle because leadership gets stretched thin, managers get promoted without support, and culture slowly drifts until turnover, drama, and “constant fires” feel normal. We sit down with HR consultant Mike Lyons to get practical about what actually helps a clinic scale: hiring the right managers, managing those managers well, and building a team environment people want to stay in. We dig into how to ...

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14:58

How to Communicate as a Leader (with Mike Lyons)

Eye Care Leadership Live ·

2026/07/21

Send us Fan Mail Your team isn’t ignoring you, they’re processing. When the message affects benefits, pay, staffing, or job security, people don’t just “hear” an update and move on. They replay it, question it, compare notes, and fill in blanks with worry. We talk through why clinic leaders routinely underestimate how much communication it takes to create real clarity, and why you should assume you need to say it at least three times, then more when the stakes climb. We walk through pr...

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23:10

Are You HIPAA/OSHA Audit Ready? (with Jennifer Cosey)

Eye Care Leadership Live ·

2026/07/14

Send us Fan Mail You can do everything “right” for patients all day long and still get blindsided by a privacy complaint, an OSHA inquiry, or a cyber incident. That’s why we invited Jennifer Cosey, President of Eagle Associates, to talk with us about what healthcare compliance looks like when it’s done as real risk management, not just paperwork, posters, and binders on a shelf. We dig into the practical why behind HIPAA compliance, OSHA compliance, and fraud waste and abuse training, includ...

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23:54

Hiring The Right Operations Leader (with Greg Spruce)

Eye Care Leadership Live ·

2026/07/07

Send us Fan Mail We talk with ophthalmology executive recruiter Greg Spruce about why senior hires go sideways in ophthalmology and what to do differently before you make a costly leadership mistake. We break down how to match operators to your business stage, validate emotional intelligence with better references, and set compensation with real market data. • why leadership hires fail when the operating model does not match the candidate’s background • why ophthalmology experien...

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26:33

The Four Agreements For Clinic Leaders

Eye Care Leadership Live ·

2026/06/30

Send us Fan Mail We use The Four Agreements to talk about what actually changes clinic culture: the words we choose, the stories we invent, and the standards we repeat. We share real ophthalmology examples that connect emotional intelligence to clearer training, better patient communication, and less day-to-day drama. • why The Four Agreements fits eye care leadership better than another KPI playbook • being impeccable with your word with staff, doctors, patients, and yourself&nbs...

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9:49

Tales from the Trenches: Patient Complaint

Eye Care Leadership Live ·

2026/06/23

Send us Fan Mail We share a real-world story about a patient’s serious allegation against an employee and what it takes to respond with care, speed, and sound judgment. We break down how we build trust, gather facts, and make decisions that protect patients, staff, and the clinic’s reputation. • A high-stakes allegation coming in unexpectedly • Why leaders need a trusted HR partner on call • Asking for details when the topic feels uncomfortable • Creating trust fast to...

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35:57

HIPAA Safe Marketing That Actually Grows A Clinic

Eye Care Leadership Live ·

2026/06/16

Send us Fan Mail We talk with Carl White about how private practices can beat bigger competitors by leaning into what independence makes possible and by saying it clearly in their marketing. We also dig into HIPAA blind spots that show up in websites, agencies, and outreach so growth does not turn into unnecessary risk. • the case for helping private practices stay private and why ownership shapes patient care • competing with larger systems through clear positioning and nimble de...

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28:31

Smarter Spending For Eye Care Clinics

Eye Care Leadership Live ·

2026/06/09

Send us Fan Mail We talk with Dr. Cynthia Matosian about the leadership moves that keep eye care practices sustainable when costs rise and reimbursements fall. We dig into building patient-first culture, learning the business skills most clinicians never get taught, and using smarter purchasing to protect margin and reinvest in the team. • planning a thoughtful transition from clinical work to a second career chapter • building a patient-centric culture through weekly mission-driv...

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52:21

Hillary Golden: Lessons in Glaucoma Patient Care...

Eye Care Leadership Live ·

2026/06/02

Send us Fan Mail In this episode, which originally posted in June 2025, my esteemed guest was Hillary Golden. Hillary is a keynote speaker and advisor on the topic of patient care in ophthalmology with a particular focus (no pun intended) on glaucoma. Doctors, practice administrators, and healthcare technicians will learn about the experience of a patient from diagnosis to ongoing treatment. Whether you are in eye care or not, this is an episode for you. === This episode is ...

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