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PODCAST

What"s Cooking? | A Podcast from Nory

What"s Cooking? is the podcast for hospitality operators scaling smart. Hosted by Conor Sheridan – CEO and co-founder of Nory, and a former operator who built and ran multi-site restaurant brands himself – each episode goes behind the scenes of fast-growing restaurant groups to explore the operational challenges that actually matter - like disconnected systems, staffing chaos, and margin pressure. Through honest conversations with industry leaders you’ll get practical insight into what’s working on

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All Episodes

00:09:53

Power of 1%: highlights from Maria McCann at Blacklock

What"s Cooking? | A Podcast from Nory ·

2025/12/16

Culture isn’t top-down - it’s built from the ground up.In this episode’s highlights, Blacklock’s Ops Director Maria McCann shares how a people-first approach to training, onboarding and culture has driven real results across their growth. You’ll hear: >> Why off-the-shelf training can’t build brand culture >> How investing in people slashes turnover and boosts profitability >> The power of bottom-up values creation >> Why onboarding is about time, not

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00:41:14

Easy on people, tough on standards: A COO's...

What"s Cooking? | A Podcast from Nory ·

2025/12/11

In this episode of What’s Cooking?, host Conor Sheridan talks with Amy Hom, Chief Operating Officer at Barcelona Wine Bar, about scaling leadership in hospitality. From humble beginnings to the C-suite, Amy shares powerful insights on developing frontline teams, creating real culture, and making operations more human. A must-listen for operators navigating complexity at scale.What you'll learn in this episode >> Why frontline development is a non-negotiable for restaurant

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00:13:27

Structured chaos: highlights from Giggling Squid’s...

What"s Cooking? | A Podcast from Nory ·

2025/12/09

Giggling Squid didn’t scale by playing it safe.In this episode’s highlights, Ops Director Darko Salaj shares what it really takes to grow a hospitality brand - through delays, chaos, and curveballs. You’ll hear: >> Why resilience, not perfection, is the key to successful openings >> The value of championing individuality (even at 50+ sites) >> How tech should support and never replace great operators >> Why hands-on leadership still wins Hosted by Conor Sheridan,

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00:12:52

Scaling smart: highlights from Tom James at Bill’s

What"s Cooking? | A Podcast from Nory ·

2025/12/04

Missed the full conversation? Here’s your shortcut.In this episode’s highlights, Bill’s MD Tom James breaks down what it really takes to lead change in hospitality - from repositioning a legacy brand to launching delivery with precision. You’ll hear: >> Why brand clarity matters more than ever >> How Bill’s doubled down on breakfast, brunch and Gen Z appeal >> The role of systems in enabling fast, frictionless change >> What 66,000 pancakes tell us about

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00:42:42

UK Budget deep dive with Kate Nicholls: Higher costs,...

What"s Cooking? | A Podcast from Nory ·

2025/12/01

In this special episode of What's Cooking, Nory CEO Conor Sheridan sits down with Kate Nicholls OBE, Chair of UKHospitality, to dissect the UK Budget 2025 and what it really means for operators on the ground. The Chancellor promised "root and branch" reform of business rates and a reset that would lower bills for hospitality whilst increasing them for online giants. Instead, operators got the exact opposite. With National Living Wage rising 4.1%, employer National Insurance contributions

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00:30:34

From Boojum to Pizza Pilgrims and Farmer J: scaling...

What"s Cooking? | A Podcast from Nory ·

2025/11/13

In this episode of What’s Cooking? host Conor Sheridan, CEO and founder of Nory, chats with Andrew Maxwell, Operating Partner at Imbiba, about what it really takes to scale and invest in hospitality businesses. From growing Boojum into Ireland’s leading Mexican QSR to guiding high-growth brands like House of Gods, Andrew shares practical insights into the inflection points, red flags, and cultural foundations that drive sustainable growth - both on the floor and from the boardroom.What You'll

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00:34:47

5 brands & 250 locations: how Azzurri Group uses data

What"s Cooking? | A Podcast from Nory ·

2025/10/30

In this episode of What’s Cooking? host Conor Sheridan, CEO and founder of Nory, chats with Jim Hingston, Digital & Technology Director at Azzurri Group, about what it really takes to make digital transformation stick in hospitality. From integrating across five brands to prioritising projects that actually move the needle, Jim shares practical insights into building tech that delivers operational impact - not just dashboards.What You'll Learn in This Episode >> Why “relentless

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00:18:51

The fast and furious arrival of Dave’s Hot Chicken to...

What"s Cooking? | A Podcast from Nory ·

2025/10/16

In this episode of What’s Cooking? Neil Remedios, Operations Lead for Dave’s Hot Chicken UK and Ireland, joins Conor Sheridan, CEO and founder of Nory, live from the 2025 Hospitality Tech Expo to unpack the fast, furious journey of scaling one of the world’s hottest QSR brands, under the Azzurri Group umbrella. From why a copy-and-paste localisation isn’t always possible, to launching 7 sites in under 12 months, Neil shares how operational discipline, team culture, and strategic systems fuel

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00:41:52

How Blaze Pizza scales tech across 300 franchise...

What"s Cooking? | A Podcast from Nory ·

2025/10/02

In this episode of What’s Cooking? Chris Demery, CTO of Blaze Pizza, joins Conor Sheridan CEO and founder of Nory, to unpack the gritty realities of tech transformation in hospitality. From piloting new systems to navigating franchise complexity, Chris shares how Blaze Pizza balances innovation with profitability. Learn why the best restaurant tech isn’t flashy—it’s functional, scalable, and obsessively guest-centric.What You'll Learn in This Episode >> Why piloting tech in one, five,

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00:50:02

Inside Nory’s Series B: disrupting hospitality with AI

What"s Cooking? | A Podcast from Nory ·

2025/09/18

In this special episode of What’s Cooking?, host Conor Sheridan, CEO and founder of Nory, is joined by Jose Gaytan de Ayala, Investment Manager at Kinnevik, to unpack Nory’s recent $37 million Series B raise. They dive into what attracted Kinnevik to Nory, how AI is revolutionising restaurant operations, and what it takes for a hospitality tech company to win in a legacy industry. This is a candid conversation about capital, culture, and creating real-world impact.Nory is on a mission to put

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00:52:09

Prezzo Italian: why brand is an operating...

What"s Cooking? | A Podcast from Nory ·

2025/09/04

What does it take to align brand, culture, and operations in hospitality? Mark McCulloch, Founder of Hospitality Marketing Guru and CMO of Prezzo Italian, joins Conor Sheridan, CEO and founder of Nory, on the latest episode of What’s Cooking? to share how he led a successful brand repositioning at national scale. From Pret to Prezzo Italian, Mark dives into building brand DNA, strategic marketing leadership, and navigating the friction between vision and operational reality.What You'll Learn

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00:37:08

Inside Rosa’s Thai’s playbook

What"s Cooking? | A Podcast from Nory ·

2025/08/21

What does operational excellence really look like in the real world of hospitality? In this episode of What’s Cooking? Conor Sheridan, CEO and founder of Nory, sits down with Jonny Bramwell, Regional Head of Operations at Rosa’s Thai, to explore how the brand scaled a transformative internal programme—Rosa’s Done Right. Jonny shares leadership lessons, key challenges, and how to balance beautiful chaos with brand consistency across 46+ locations. Discover how aligning culture with systems

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00:40:48

Inside Blacklock's People-First Growth Strategy

What"s Cooking? | A Podcast from Nory ·

2025/08/07

In this episode of What’s Cooking? Conor Sheridan, CEO and founder of Nory, sits down with Maria McCann, Operations Director at Blacklock, to uncover how the brand has grown without compromising its people-first ethos. From retaining team culture across regions to transforming chef training, Maria shares tactical insights that have helped Blacklock scale smartly and sustainably. Discover the role of radical candour, local community integration, and leadership development in building

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00:32:43

How Chaos Helped Giggling Squid Thrive

What"s Cooking? | A Podcast from Nory ·

2025/07/24

In this episode of What’s Cooking? Conor Sheridan, CEO and founder of Nory, sits down with Darko Salaj, Operations Director at Giggling Squid, to uncover the unconventional strategies behind the brand's rapid expansion. From thriving amid Covid to rejecting corporate rigidity, Darko shares his unique approach to operations, leadership, and scaling sustainably. Tune in to discover how embracing individuality and structured chaos can be a winning formula for hospitality. What You'll Learn in

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00:44:58

Scaling Smart: Change Management Lessons from Bill’s...

What"s Cooking? | A Podcast from Nory ·

2025/07/10

Tom James, Managing Director at Bill’s Restaurants, joins Conor Sheridan, CEO and founder of Nory, to share how he led the brand through record-breaking growth over the past 4 years by doubling down on guest experience, change management, and technology. With decades of experience and a deep operational background, Tom shares how he’s led Bill’s Restaurants through significant transformation, balancing heritage and innovation while maintaining a relentless focus on the guest

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00:00:52

Trailer

What"s Cooking? | A Podcast from Nory ·

2025/07/07

What's Cooking? is the podcast for hospitality operators scaling smart. Hosted by Conor Sheridan – CEO and co-founder of Nory, and a former operator who built and ran multi-site restaurant brands himself – each episode goes behind the scenes of fast-growing restaurant groups to explore the operational challenges that actually matter - like disconnected systems, staffing chaos, and margin pressure. Through honest conversations with industry leaders you’ll get practical insight into what’s

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