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Telecom Reseller / Technology Reseller News

Telecom Reseller

AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

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Akixi Helps MSPs Differentiate and Specialize in the...

Telecom Reseller / Technology Reseller News ·

2025/10/09

At Viirtue Connect in Nashville, John Christian, Vice President of Marketing at Akixi, joined Doug Green, Publisher of Technology Reseller News, to discuss how Akixi is helping MSPs and telecom providers stand out in an increasingly commoditized communications market.Akixi delivers value-added analytics, CRM integration, and call recording solutions that enhance cloud-based telephony and UCaaS platforms. “We exist to help our partners solve business problems—whether that’s missed revenue,

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Xima Software Empowers MSPs with AI-Driven Contact...

Telecom Reseller / Technology Reseller News ·

2025/10/09

At Viirtue Connect in Nashville, Jason Moravec, Senior Channel Account Manager at Xima Software, joined Doug Green, Publisher of Technology Reseller News, to discuss how Xima’s advanced contact center solutions are helping MSPs expand revenue, strengthen customer relationships, and enhance user experience. Xima Software delivers cloud-based contact center and customer experience platforms designed to integrate seamlessly with leading UC systems like NetSapiens, which powers Viirtue and other

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STRATA7 Technology Strengthens Partnerships and...

Telecom Reseller / Technology Reseller News ·

2025/10/09

At Viirtue Connect in Nashville, Bruce Widener, CEO of STRATA7 Technology, joined Doug Green, Publisher of Technology Reseller News, to discuss STRATA7’s customer-first approach, its growing partnership with Viirtue, and the new business opportunities emerging from the event. Based in Louisville, Kentucky, STRATA7 Technology is a business-to-business unified communications provider dedicated to helping organizations increase efficiency, improve profitability, and drive growth. “We wake up every day

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Phonesuite Brings Hospitality-Focused Communications...

Telecom Reseller / Technology Reseller News ·

2025/10/09

At Viirtue Connect, Purav Maisuria, General Manager at Phonesuite, joined Doug Green, Publisher of Technology Reseller News, to discuss how Phonesuite is helping MSPs tap into new opportunities in the hospitality market through purpose-built communications solutions. Founded in 1988, Phonesuite provides voice and communication platforms designed exclusively for the hospitality industry, serving more than 10% of the global hotel market. The company is brand-approved by major hotel groups including

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Crexendo Celebrates Growth and a “Renaissance in...

Telecom Reseller / Technology Reseller News ·

2025/10/09

At Viirtue Connect in Nashville, Jon Brinton, Chief Revenue Officer at Crexendo, joined Doug Green, Publisher of Technology Reseller News, to discuss Crexendo’s sustained growth, partner momentum, and the innovations driving what Brinton calls a “renaissance in voice services.” Crexendo, the parent company behind the NetSapiens platform, now serves nearly 7 million users worldwide through its expanding network of over 235 partners. Brinton credited the company’s success to a partner-first strategy

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AspireOn Networks Expands Telecom and Security...

Telecom Reseller / Technology Reseller News ·

2025/10/09

At Viirtue Connect in Nashville, Adrian Andrews, Founder of AspireOn Networks, joined Doug Green, Publisher of Technology Reseller News, to discuss how his company is delivering comprehensive telecommunications, connectivity, and security solutions to businesses across Central Florida and beyond. AspireOn Networks provides business-class telecom services, including fiber connectivity, telecom expense management, and security system installations. “We partner with all the carriers in the country,”

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MiaRec Uses AI to Transform CX, QA, and Revenue...

Telecom Reseller / Technology Reseller News ·

2025/10/09

At WebexOne, John Ortiz, Technology Sales Manager at MiaRec, joined Doug Green, Publisher of Technology Reseller News, to discuss how MiaRec is using AI to reshape the way businesses analyze and improve their customer interactions.MiaRec’s platform leverages large language model (LLM) technology to deliver insights across three key use cases: Automated QA: Using AI to review and score 100% of customer interactions, ensuring that agents meet performance and compliance standards while eliminating

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Mutare Expands Voice Security with Webex Integration,...

Telecom Reseller / Technology Reseller News ·

2025/10/09

“Think of it like a voice firewall—protecting enterprises from spam, robocalls, and social engineering before the phone even rings,” said Vicki Sidor, Head of Sales and Channel at Mutare. At WebexOne, Sidor and Brian McDonald, Director of Product Development at Mutare, spoke with Doug Green, Publisher of Technology Reseller News, about how Mutare is reshaping enterprise voice security. Best known for its early innovations in voicemail and transcription, Mutare has pivoted in recent years to become

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18:44

Cellhub and Lifetime EPR Bring First-to-Market...

Telecom Reseller / Technology Reseller News ·

2025/10/06

"PC-as-a-Service makes fast, secure deployments possible without having to contract with a series of vendors for devices, connectivity, support, and replacement services — all with a competitive, predictable monthly payment," says John Tonthat, CRO of Cellhub, in a new Technology Reseller News podcast.Cellhub, a premier primary agent in T-Mobile's Channel Partner program, has teamed with Lifetime Endpoint Resources (EPR) to introduce a first-to-market PC-as-a-Service (PCaaS) program. Powered by

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Webex AI Enhances Customer Experience with...

Telecom Reseller / Technology Reseller News ·

2025/10/06

“The days of the old virtual bot type of experiences are slowly going away. End consumers will now experience a more personalized, human-touch type of interaction with AI,” said Chang Chang, Sr. Director of Product, Cloud CX Solutions at Webex. At WebexOne, Chang joined Doug Green, Publisher of Technology Reseller News, to share how Cisco is transforming customer experience (CX) with AI-driven innovation. Chang explained that Webex AI is designed not to replace human agents but to augment their

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Webex Advances Connected Intelligence with AI-Powered...

Telecom Reseller / Technology Reseller News ·

2025/10/06

“Two, three, five years from now, the workforce could easily be people working with people, people working with AI, and maybe even AI working with AI,” said Amit Barave, VP of Product Management for Webex. At WebexOne, Barave joined Doug Green, Publisher of Technology Reseller News, to discuss Cisco’s vision for Connected Intelligence and how Webex is positioning AI not as a replacement, but as a workforce enhancer. Barave explained that Webex’s new AI Agents are designed to eliminate everyday

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22:57

WhatsApp Means Business: Premier CX’s “Zero to...

Telecom Reseller / Technology Reseller News ·

2025/10/03

“Asynchronous messaging respects customers’ time—and when you meet people where they already are, CSAT, revenue, and retention follow.” — Gareth Bray, Premier CXGareth Bray, Business Development Director at Premier CX, joined Doug Green, Publisher of Technology Reseller News, to discuss how WhatsApp is becoming an essential business channel worldwide. Premier CX, originally known for IVR audio and FAQ videos, now leads organizations through a “zero to amazing” journey on WhatsApp, helping them

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Tales from the Road: TELCLOUD Expands Global Momentum...

Telecom Reseller / Technology Reseller News ·

2025/10/02

"There are over a billion copper lines worldwide that will disappear in the next five to ten years," says Jake Jacoby, CEO of TELCLOUD. "That’s why we built our platform from day one to be global—so our partners can meet this challenge anywhere their customers do business." In the latest episode of the TELCLOUD POTS and Shots Podcast Series, Doug Green, Publisher of Technology Reseller News, sits down with Jacoby to discuss the international scale of the POTS replacement opportunity. While the U.S

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1:47

TeleMate Brings Full UC Observability to Cisco...

Telecom Reseller / Technology Reseller News ·

2025/10/01

“At TeleMate, our job is to make IT and communications troubleshooting easy,” said Reginald Pearson, VP of Sales & Strategy at TeleMate.At WebexOne in San Diego, Doug Green, Publisher of Technology Reseller News, spoke with Pearson about how TeleMate delivers observability across the entire Cisco collaboration suite. Pearson explained that TeleMate provides end-to-end visibility for Webex Calling, Webex Contact Center, and messaging platforms—while also supporting hybrid environments that combine

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9:34

BroadSource and SecurePII Showcase AI-Ready Data...

Telecom Reseller / Technology Reseller News ·

2025/10/01

“Our approach is simple: remove the PII from the data stream, and you don’t have to worry about compliance,” said Bill Placke, President, Americas at SecurePII. At WebexOne in San Diego, Doug Green, Publisher of Technology Reseller News, spoke with Jason Thals, COO of BroadSource, and Placke of SecurePII about their finalist recognition in Cisco’s Dynamic Duo competition. The joint solution, built on Cisco Webex Contact Center, is designed to unlock AI’s potential by enabling enterprises to

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15:02

A CTO’s life after retirement – Surprise!, Podcast

Telecom Reseller / Technology Reseller News ·

2025/09/29

After a long career as a CTO with companies like NASA, Fannie Mae and Raytheon for the last 18 years, Julian Zottl was really looking forward to his retirement.Hold on – Not so fast! After a short respite, he started getting calls for help from different organizations. It did not take too long for Julian and his wife to recognize that they needed to incorporate and turn this into an engineering and consulting company. Julian discusses the company's future including: Bidding on federal

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TieTechnology Introduces Jeannie to Elevate Customer...

Telecom Reseller / Technology Reseller News ·

2025/09/29

“We started this company on the belief that the customer experience needs to be better,” says Jim Eckes, Founder of TieTechnology, in a new interview with Doug Green, Publisher of Technology Reseller News. That belief has guided TieTechnology’s 100% referral-based growth, and it now drives the launch of Jeannie, the company’s newest innovation. Jeannie is an all-inclusive softphone designed to work seamlessly with any CRM platform in the world. By unifying voice and customer data, Jeannie empowers

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HP | Poly and Jenne Showcase AI-Powered Meeting...

Telecom Reseller / Technology Reseller News ·

2025/09/25

“It’s doing a serviceable job as being an intelligent director—as if you had multiple cameras and a live operator switching views,” said Darren James Knapp, Director, Poly Channel Business Development, North America at HP | Poly.At Navigate 25, Knapp joined Doug Green, Publisher of Technology Reseller News, for a live demo of Poly’s Studio E70 camera, highlighting its Director AI technology. The system identifies active speakers through face recognition and microphone triangulation, automatically

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6:32

Sinch Helps Rural Providers Navigate Cloud...

Telecom Reseller / Technology Reseller News ·

2025/09/25

“Despite what some people might say, voice is not dead. There’s still the need to communicate in that fashion,” says Dave Manfredo, Vice President of RLEC Sales at Sinch. At Navigate 25, Manfredo joined Doug Green, Publisher of Technology Reseller News, to discuss how Sinch is helping rural local exchange carriers (RLECs) and other service providers evolve their communications strategies while balancing current needs with long-term migration. Sinch, a member of the Cloud Communications Alliance

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Snom Showcases DECT Innovation and Channel Strength...

Telecom Reseller / Technology Reseller News ·

2025/09/24

“We offer a three-year advance replacement warranty—something none of our competitors do,” said Antoine Karachekhlian, Channel Director, North America – Canada at Snom Americas.At Navigate 25, Karachekhlian sat down with Doug Green, Publisher of Technology Reseller News, to highlight Snom’s continued innovation in IP phones and DECT mobility. A centerpiece of Snom’s presence at the event was the M500 series DECT solution, featuring a desk set, handset, and ruggedized handset. Unlike traditional

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