Jewellery Talks At The Bench

In today's fast paced world, it's easy to get caught up in the hustle and bustle of everyday life and forget to take care of ourselves. But just like physical health, mental health is crucial to our over all well-being.Attitudes and awareness have improved vastly in recent years but there is still a lot of unanswered questions and general misundertanding when it comes to mental health. In this podcast Andrew and Louise chat with Mary Watkins, a local mental health counsellor. We find out

Do you accept and undertake jewellery repairs, commissions, melting down clients gold or silver to make jewellery? If you do then you need to listen to Andrew and Louise talk all about the take in procedure. This is a crucial customer interaction that will give you the opportunity for you or your team to demonstrate knowledge and professionalism. If you have the correct take in procedure then you are are able to offer additional repairs or add ons as chances are your client would not be aware of any

Most of us have experienced feelings of doubt and unworthiness at some point in our lives. But when our accomplishments are a result of our own knowledge, hard work, and preparation and we still feel inadequate ... we're probably suffering from impostor syndrome. The impostor “syndrome” is a feeling that if we've achieved something it is not because of our competencies, but because of some oversight or stroke of luck. We therefore feel like frauds or “impostors.” and we tend to discount the hard

None of us like complaints but they do happen but there are a lot of ways to stop complaints escalating. In this podcast Andrew and Louise talk about the principles of handling complaints. But there’s another way to see complaints, you can call them ‘unprompted, positive feedback’. A complaint from a customer is a direct response from your customer telling you that there is a part of your business that can be improved. This is incredibly valuable. After all, people don't usually complain for no

In business you have to realise that failure is by no means the end of the world. The sooner you realise that failure is temporary, and something good will happening as a result. Also it is your persistence and dedication to your goals that will eventually be rewarded with success. Every time you fail, you are learning, and you are growing. We recognise that failure is by no means the end of the world. And recognising this gets easier with repetition and dedication to your goals will eventually be

Ambitious New Year’s resolutions often end in disappointment and 2023 brings the opportunity for fresh starts and resolutions and with that new year approaching, you may be making a list of resolutions. Resolutions can be great for motivation, but many of us put too much pressure on ourselves within days of making our goals. Andrew and Louise chat about some of the ways that help them make changes in their lives. You can contact Andrew & Louise via email Click Here Find At The Bench on At The