x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

Hospitality Daily Podcast

Josiah Mackenzie

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

business places & travel

All Episodes

23:49

The Squeeze: Why Hotel Owners Are Getting Crushed -...

Hospitality Daily Podcast ·

2026/04/22

In this episode, Sarah Kopit, the Editor in Chief at Skift, shares what she found reporting The Squeeze, her deep dive into the economic pressures facing America's hotel owners. You will hear why runaway costs, refinancing, and the franchise fee structure are putting owners in an impossible position.Read her reporting: Inside the Crisis Crushing America's Hotel Owners, as well as her earlier piece in this series.Connect with Sarah on LinkedIn. A few more resources:If you're new to

en

8:23

Hospitality Starts Before Guests Step on Property -...

Hospitality Daily Podcast ·

2026/04/21

In this episode, Larry Cuculic, the President and CEO of BWH Hotels, shares why the guest experience now starts the moment someone types "hotel Chicago" into a search bar and what it took to grow brand.com revenue and mobile app revenue. You'll hear his own moment about getting the customer journey wrong once, and why every digital touchpoint is a hospitality moment.Referenced: our earlier episode with BWH's Jay Hubbs, HSMAI's Marketing Professional of the Year. A few more

en

11:34

BWH Hotels CEO Larry Cuculic: How Mentors Shaped My...

Hospitality Daily Podcast ·

2026/04/20

In this episode, Larry Cuculic, President and CEO of BWH Hotels, shares how a meeting with his father's union attorney opened the door to West Point and shaped the leader he became. You'll hear what he learned about team, trust, and knowing your role from playing basketball for Mike Krzyzewski, and why letting go is the hardest part of leading. A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest

en

12:42

"Collective Effervescence" Is the Point of...

Hospitality Daily Podcast ·

2026/04/18

In this episode, Susie Arnett, the Director of Wellness Programming at Six Senses Hotels Resorts Spas, shares what she learned after a retreat at Six Senses Kyoto led by Dr. Ingrid Yang, and why the idea of "collective effervescence" matters for anyone building places where people gather.Susie also reflects on why people haven't fundamentally changed, why work is increasingly where connection happens, and the everyday moments that matter as much as any retreat.Previous episodes with

en

19:54

Is Your AI Saving You Time? (Jerimi Ford, Actabl)

Hospitality Daily Podcast ·

2026/04/17

In this sponsor bonus episode, Jerimi Ford, the Chief Innovation Officer at Actabl and founder of Transcendent, shares how AI Asset Setup is turning a days-long manual process into a 30-second photo capture, and why accurate asset data is the foundation for better capital budgeting, preventive maintenance, and benchmarking across your portfolio. You'll also hear how gamification and associate engagement features are driving real culture change on property.Learn more about AI Asset Setup from

en

11:10

The Guests Who Leave Smiling and Never Come Back -...

Hospitality Daily Podcast ·

2026/04/16

In this episode, Franck Desplechin, the Founder and Executive Hospitality Consultant at Incrementum, shares what he's learned from conducting undercover quality audits at luxury hotels, arriving with his wife and two young kids so they're never flagged. He breaks down the quiet, repetitive service failures that never generate complaints but drive guests away, and why emotional presence matters more than hitting every scripted touchpoint. If you're running a property and wondering why

en

31:14

AI for Discoverability, Reviews, and Revenue - Jason...

Hospitality Daily Podcast ·

2026/04/15

In this episode, Jason Littrell, the founder of Kinetic Management Systems, shares a playbook for winning the before, during, and after guest conversations using AI. You'll hear his tactical approach to Google Business Profile optimization, the NPS-to-Google-review funnel that drives a 4.71-star average, and why responding to missed calls is one of the highest-ROI moves in hospitality.Watch us here on YouTubeConnect with Jason on LinkedInResources mentioned: High LevelSean Finter's

en

32:38

Career Growth Comes From Saying Yes Before You're...

Hospitality Daily Podcast ·

2026/04/13

In this episode, Sofia Vandaele, General Manager of the InterContinental New York Barclay and Regional Director for IHG Lifestyle and Luxury, shares how growing up in her parents' Belgian banquet hall shaped her view of hospitality, what working with Blackstone taught her about being a business leader, and why health challenges in COVID changed how she leads her team today.Sofia is interviewed by Emily Goldfischer, founder of hertelier and Hospitality Daily's career correspondent. Read the

en

11:30

AI Knows What Your Guests Need Before You Do - Susie...

Hospitality Daily Podcast ·

2026/04/10

In this episode, Susie Arnett, the Director of Wellness Programming at Six Senses Hotels Resorts Spas, shares how an AI meditation coach on a jhana retreat accelerated her practice and what that experience revealed about the future of guest-facing AI in hotel wellness. She explores why hotels need a wellness recommendation engine rather than just a menu, why AI can understand a guest in 200 words, and the "personal data vault" concept that could solve the privacy problem holding back

en

27:28

Preserving History While Building What's Next - Chris...

Hospitality Daily Podcast ·

2026/04/09

In this episode, Chris Cline, the General Manager of Hotel Santa Barbara, shares the story of renovating a nearly 100-year-old, 75-key boutique hotel without closing its doors and why keeping his team employed through the process preserved knowledge that proved essential. Chris details how local partnerships with artisans bring Santa Barbara's community into every guest room, and how the hotel's new lobby bar, 1926, honors a centennial while looking forward.Mentioned in this episode:Hotel

en

15:29

The Power of Independent Hospitality - Chris Cline,...

Hospitality Daily Podcast ·

2026/04/08

In this episode, Chris Cline, the General Manager of Hotel Santa Barbara with Geronimo Hospitality Group, shares what independent hospitality provides. Chris explains how Geronimo's 11-month "Living as a Leader" training program, their owner-operator structure, and a culture built on trust and engagement create an environment where both team members and guests thrive. A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with

en

9:33

How Hotels Win More Multi-Generational Revenue -...

Hospitality Daily Podcast ·

2026/04/07

In this episode, Valerie Ferguson, the former Regional General Manager of Resorts at Walt Disney World, shares what multi-generational travel reveals about guest behavior, loyalty, and long-term revenue. Drawing from her experience across luxury and large-scale operations, she explains why family travel is expanding across three generations and how that shift is reshaping expectations. You’ll hear how shared experiences, not amenities, drive repeat visits, and how hotels can design activities and

en

45:07

Women in Leadership and Luxury's Next Chapter -...

Hospitality Daily Podcast ·

2026/04/06

In this episode, Amanda Frasier, the President of Standards and Ratings at Forbes Travel Guide, shares with hertelier founder Emily Goldfischer what goes into hosting their annual summit in Monaco for the world's top hoteliers, how their star rating system actually works across 500+ evaluation standards, and where Forbes Travel Guide is expanding next into river cruises, trains, and adventure travel. You'll also hear about the new Women in Leadership Survey from hertelier, which found the

en

25:47

How Volunteering Builds Better Hospitality Leaders -...

Hospitality Daily Podcast ·

2026/04/05

David Mariotti is a veteran hospitality leader with experience including roles as GM, area GM, and VP of Operations at Remington Hospitality, managing properties like One Ocean Resort & Spa in Atlantic Beach, Florida.Recently, David began volunteering at the Gabriel House of Care, a nonprofit hospitality house on the Mayo Clinic campus in Jacksonville, Florida, that provides affordable lodging to organ transplant and cancer patients and their caregivers.In this conversation, David shares how

en

6:59

The Real Barrier to Opening a Hotel Isn't Money -...

Hospitality Daily Podcast ·

2026/04/03

In this episode, Mike Baxter, the Co-Founder of House of Gods, shares why capital isn't the biggest barrier to opening a hotel and what investors actually look for when backing new hospitality brands. This is the final episode in a three-part series hosted by guest experience correspondent Danica Smith, A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actio...

en

22:58

"Hotels Seemed Like the Adult Version of a Nightclub"...

Hospitality Daily Podcast ·

2026/04/02

In this episode, Mike Baxter, House of Gods founder, shares why boutique hotels should be defined by purpose rather than aesthetics, and what gets lost when chains acquire boutique brands. From the financial foundations that need to come first to his concept of "demand sovereignty," Mike offers a direct challenge to operators who treat guest experience as an add-on revenue line.This episode is hosted by our guest experience correspondent, Danica Smith. A few more resources:If you're

en

19:44

The Best Hotels Feel Like a Different World - Mike...

Hospitality Daily Podcast ·

2026/04/01

In this episode, Mike Baxter, House of Gods founder, shares the origin story behind his boutique hotel brand and why he believes most hotels confuse boutique aesthetic with actual boutique identity. Mike explains why story and purpose matter more than design trends, and how the right narrative attracts both guests and team members who believe in the product. Listen for his take on why hotels should be a fantasy, not a nicer version of your living room.This episode is hosted by our guest experience

en

37:58

Your AI Tools Won't Save You. Your Data Will. - GB...

Hospitality Daily Podcast ·

2026/03/31

In this episode, GB Sharma, the Founder and CEO of Mosaic Hospitality, shares how hotel owners can build a unified commercial engine and turn proprietary data into a competitive moat. GB breaks down the zero-click search shift reshaping discovery, why you should focus on data cleansing, and how structured proprietary data becomes a valuation layer at exit. Watch this conversation on YouTube A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with

en

9:20

Gen Z Isn't Lazy. They're Selective. Here's What That...

Hospitality Daily Podcast ·

2026/03/31

In this episode, Chef Franck Desplechin, the Founder and CEO of Incrementum and author of Relentless Growth, shares why development-driven leadership outperforms and how understanding each team member's individual motivation builds the kind of loyalty that survives busy weekends and hard shifts. If you're trying to engage Gen Z or rethink how you lead frontline teams, Franck's approach is worth learning from.Also see: Beating The Trap That Burns Out Hospitality Leaders A few more

en

20:43

Beating The Trap That Burns Out Hospitality Leaders -...

Hospitality Daily Podcast ·

2026/03/28

In this episode, Chef Franck Desplechin, the Founder and CEO of Incrementum and author of Relentless Growth, shares why chasing titles without alignment leads to burnout and how redefining growth as depth rather than height changed his career. From becoming the youngest executive chef of a St. Regis to finding fulfillment through coaching his team, Franck offers a practical perspective on staying connected to the craft that brought you into hospitality. A few more resources:If you're new to

en

1,242 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...