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PODCAST

Certified - The CompTIA A+ Audio Course

Dr. Jason Edwards

The A+ Audio Course is your full-spectrum audio study guide for the CompTIA A+ certification (Core 1 and Core 2). Whether you"re brand new to IT or brushing up before exam day, this Audio Course breaks down every topic in the official exam objectives into clear, structured, and accessible episodes. Each lesson focuses on what matters most, helping you understand, retain, and apply essential IT concepts—from hardware and networking to operating systems, security, troubleshooting, and professional

technology courses

All Episodes

2:00

Trailer

Certified - The CompTIA A+ Audio Course ·

2025/10/14

en

880:42

Certified A Plus Supercut: Part 2

Certified - The CompTIA A+ Audio Course ·

2025/08/18

The Supercut of the A Plus PrepCast covers every topic in the CompTIA A+ exam blueprint, offering focused audio instruction on hardware, mobile devices, networking, virtualization, and troubleshooting. Each episode is crafted for clarity and retention, making even complex topics like RAID, Wi-Fi standards, and printer diagnostics approachable and practical. Whether you're just starting your studies or reviewing before test day, this series turns technical content into structured, digestible

en

903:11

Certified A Plus Supercut: Part 1

Certified - The CompTIA A+ Audio Course ·

2025/08/18

The Supercut of the A Plus PrepCast covers every topic in the CompTIA A+ exam blueprint, offering focused audio instruction on hardware, mobile devices, networking, virtualization, and troubleshooting. Each episode is crafted for clarity and retention, making even complex topics like RAID, Wi-Fi standards, and printer diagnostics approachable and practical. Whether you're just starting your studies or reviewing before test day, this series turns technical content into structured, digestible

en

11:42

Episode 138: Scripting and Remote Access — .bat, RDP,...

Certified - The CompTIA A+ Audio Course ·

2025/08/17

Automating tasks and supporting systems remotely are part of modern IT workflows. In this episode, we begin with scripting—specifically .bat and PowerShell scripts—and explain how they’re used to automate routine tasks like file transfers, user creation, or system reboots. Then we introduce remote access tools like R D P and S S H, showing how they allow technicians to manage systems without being physically present.We also explore the risks involved with remote access—such as unsecured

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11:10

Episode 137: Handling Confidential Materials

Certified - The CompTIA A+ Audio Course ·

2025/08/17

Protecting sensitive data requires not only digital safeguards but also physical and procedural awareness. This episode teaches you how to properly handle confidential information, whether it's on printed documents, storage devices, or screens. We cover methods like locked cabinets, badge-restricted rooms, and screen privacy filters to prevent unauthorized access.You’ll also learn about secure printing, shredding, and transporting sensitive materials between locations. These practices are

en

10:58

Episode 136: Communication and Customer Service Skills

Certified - The CompTIA A+ Audio Course ·

2025/08/17

Technical skills are vital, but soft skills are what turn technicians into trusted professionals. This episode focuses on communication techniques that improve user experiences and foster trust. We start with active listening—how to give users your full attention and confirm your understanding through paraphrasing and clarification. Then we cover tone and professionalism, especially when users are frustrated or confused.We also discuss documentation and follow-up, including how to set clear

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12:06

Episode 135: Data Privacy and Licensing — DRM, Chain...

Certified - The CompTIA A+ Audio Course ·

2025/08/17

This episode explores the legal and ethical responsibilities of handling data and software in IT environments. We start with licensing—understanding the difference between OEM, volume, and subscription licenses, and how misuse can result in compliance violations. Then we discuss Digital Rights Management (DRM), which limits copying or modifying media and software based on licensing terms.We also explore chain of custody procedures, especially for incidents involving stolen devices, legal

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12:14

Episode 134: Environmental Controls — Ventilation,...

Certified - The CompTIA A+ Audio Course ·

2025/08/17

Maintaining the physical environment around IT systems is just as important as managing the systems themselves. This episode begins with ventilation and cooling requirements—how airflow affects server performance, what happens when heat builds up, and how to monitor environmental thresholds. We explain how to position equipment in racks, monitor for overheating, and implement failover systems like redundant fans or power supplies.We also cover proper disposal methods for batteries, toner

en

12:10

Episode 133: Safety Procedures — ESD, Handling, Fire...

Certified - The CompTIA A+ Audio Course ·

2025/08/17

Keeping yourself and your equipment safe is foundational to effective IT work. This episode covers essential safety practices beginning with Electrostatic Discharge (E S D) prevention—why grounding matters and how to properly use wrist straps, mats, and anti-static bags. We explain how improper handling can damage sensitive components like CPUs, RAM, and storage devices even before they’re installed.We also walk through best practices for lifting heavy equipment, handling tools in tight

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12:00

Episode 132: Backup and Recovery Methods — GFS,...

Certified - The CompTIA A+ Audio Course ·

2025/08/17

This episode focuses on the backup strategies and data recovery techniques that every IT professional must know. We begin with the Grandfather-Father-Son (GFS) backup rotation model, explaining how it balances data redundancy and storage space. Then we dive into the 3-2-1 rule—keeping three copies of your data, on two different media types, with one copy off-site.We also explore full, incremental, and differential backups, as well as the importance of regularly testing restores to ensure

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12:45

Episode 131: Change Management Process

Certified - The CompTIA A+ Audio Course ·

2025/08/17

Change is a constant in IT, but managing that change responsibly is what keeps systems stable. This episode introduces the formal change management process, starting with the identification of proposed changes and their potential impact on systems, users, and business operations. You’ll learn about documentation requirements, stakeholder approvals, and the importance of scheduling changes during maintenance windows to minimize disruption.We also cover the post-implementation review

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12:39

Episode 130: IT Documentation Types — AUP, SOP, Diagrams

Certified - The CompTIA A+ Audio Course ·

2025/08/17

There’s more than one kind of documentation in I T, and this episode explains the major types that appear on the A Plus exam. We start with Acceptable Use Policies (AUPs), which define what users are permitted to do with company devices and networks. These documents are key to setting boundaries and providing grounds for enforcement.Next, we cover Standard Operating Procedures (SOPs), which describe routine tasks and ensure consistency in system administration, user onboarding, or backup

en

12:14

Episode 129: Asset and Inventory Management

Certified - The CompTIA A+ Audio Course ·

2025/08/17

Keeping track of hardware, software, and configuration data is vital for organizations of all sizes, and this episode explores how asset and inventory management supports that effort. We begin with physical asset tracking—using labels, barcodes, and location databases to monitor laptops, desktops, and peripherals. Then we move into software inventory, including how to track licenses, subscription renewals, and version compliance.We also discuss the importance of documenting configuration

en

13:14

Episode 128: Documentation and Ticketing Systems

Certified - The CompTIA A+ Audio Course ·

2025/08/17

This episode focuses on the importance of clear, consistent documentation in every phase of IT support. We begin by explaining ticketing systems—how they track user requests, service histories, resolutions, and follow-up actions. You’ll learn what makes a good ticket entry, including timestamps, concise descriptions, and links to previous cases.We also cover other forms of documentation, such as change logs, asset inventories, and support knowledge bases. These resources help create

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13:55

Episode 127: Domain 4.0 Operational Procedures —...

Certified - The CompTIA A+ Audio Course ·

2025/08/17

The final domain in the Core 2 exam is Operational Procedures, and this episode introduces its wide-ranging content. You’ll learn what this domain includes: documentation standards, safety procedures, communication skills, licensing and privacy concerns, and basic scripting. While these topics may seem non-technical, they are just as important for a well-rounded technician as knowing how to fix hardware or configure systems.We explain how this domain emphasizes professionalism, user

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14:05

Episode 126: Mobile Malware — Rooted Devices, Data...

Certified - The CompTIA A+ Audio Course ·

2025/08/17

Malware isn’t limited to desktops. In this episode, we explore the types of malicious threats that target mobile devices. We begin with adware, spyware, and malicious apps that gain access to sensitive permissions—like camera, microphone, or SMS—without the user’s knowledge. Then we explain the concept of rooting or jailbreaking, which removes manufacturer restrictions and increases exposure to security risks.We also discuss data leakage—where personal or business data is exfiltrated

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13:54

Episode 125: Mobile App Issues — Crashing,...

Certified - The CompTIA A+ Audio Course ·

2025/08/17

Mobile devices introduce their own unique troubleshooting challenges, particularly when it comes to application behavior. In this episode, we start with app crashes—why they happen, how to review logs or force close misbehaving apps, and what steps to take before uninstalling. Then we examine connectivity issues within apps, such as those that rely on Wi-Fi or cellular data and behave erratically when those connections are unstable.We also cover app update problems, including how to trigger

en

12:45

Episode 124: Malware Removal Steps — Quarantine,...

Certified - The CompTIA A+ Audio Course ·

2025/08/17

Successfully removing malware requires following the right sequence, and this episode lays out that process according to CompTIA’s expectations. We begin with identification—recognizing that malware is present—followed by isolating the system from the network to prevent spread. Then we quarantine the malicious files using antimalware software and proceed with cleaning or deleting the infections.We explain how to schedule deep scans, remove residual entries, and check for persistent elements

en

13:56

Episode 123: PC Security Symptoms — Alerts, File...

Certified - The CompTIA A+ Audio Course ·

2025/08/17

Security issues don’t always come with flashing warnings—sometimes they hide behind subtle behavior. This episode helps you identify the symptoms that often indicate malware or unauthorized access. We begin with security alerts—both real and fake—and how to distinguish between legitimate warnings and scareware popups. Then we cover unexplained file changes, such as altered timestamps, missing data, or renamed files.We also explore browser redirection, where users attempt to access one

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14:00

Episode 122: Repair Techniques — SFC, Reimage, Rollback

Certified - The CompTIA A+ Audio Course ·

2025/08/17

When something breaks in Windows, there are several tools you can use to restore functionality, and this episode breaks them down step by step. We begin with the System File Checker (SFC), which scans and repairs corrupted or missing system files using known-good versions. Next, we explain DISM and when to use it alongside or instead of SFC to fix more deeply embedded issues.We also discuss more significant recovery options like rolling back updates, restoring system images, and using

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