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PODCAST

The Road To Outstanding

A series for people working in social care in the UK to help build a better service. Sharing tips & strategies from great leaders & industry experts

business management & marketing

All Episodes

00:49:23

Sophie Coulthard - Self-Leadership And A Final Message

The Road To Outstanding ·

2019/12/20

As usual, the final episode of the series is just me, but this also happens to be the final episode of the podcast!In case you were not aware, I've decided to finish the podcast after this series, and I explain why during the episode. I also share some of the key stats from the podcast including where in the world people listen from and I share a final message and lesson around self-leadership. LINKS The Care Leader's Handbook is available on Amazon here There's more information about The Judgement

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00:45:26

Sophy Robson - How To Attract People To Care As A...

The Road To Outstanding ·

2019/12/13

Today my interview is with Sophy Robson, a part-time care support worker for Bluebird Care. Sophie also has a successful business running nail services and graffiti workshops and I wanted to talk about what attracted her to care as a second career. Sophy is also actively involved in engagement and marketing for Bluebird, so we talk all things social media and how to use it positively for your business. She also shares more about her photo campaign which changes the way we see care workers in their

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00:49:40

Louie Werth - What We Can Learn From Outstanding...

The Road To Outstanding ·

2019/12/06

Today I'm joined by Louie Werth of Care Research, who has recently been involved in some exciting research of Outstanding Home Care CQC reports. Even if you're a care home or a different type of care provider then there will be something of interest in this episode as Louie shares a lot about why research in this sector is so important. He also gives advice on how to conduct your own research and why it can help you as a care company to progress and provide a better working environment for staff and

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00:44:19

Mark McGlade - Outstanding Home Care With A Focus On...

The Road To Outstanding ·

2019/11/29

Today I am joined by Mark McGlade who is the owner of Home Instead Senior Care for Exeter and East Devon. Mark's office was the first home care provider in the South West to receive an all 5 Outstanding rating - which is an incredible achievement and in fact, over 30% of Home Instead offices have an Outstanding rating, which I discuss with Mark. He also shares a story of how his team gets involved with the local community, including a story of how they have developed a partnership with the South

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00:50:57

Digital Social Care - How To Embrace Technology...

The Road To Outstanding ·

2019/11/22

Today I'm joined by Sam Watson from NHSmail and Claire Sutton from The National Care Forum to talk all things digital, and not just digital care planning. We talk about NHSmail and the ways it can empower care companies and we also talk about other ways of embracing digital products, including the humble Amazon Echo! I really enjoyed this episode and the stories that were shared. There's lots in the links below so be sure to check them out... LINKS Follow Sam on Twitter here and Claire on Twitter

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00:49:06

Raina Summerson - Running A Large Independent Care...

The Road To Outstanding ·

2019/11/15

Today my guest is Raina Summerson who is the Group CEO of Agincare, a large care provider based in Dorset but with locations across the UK. I didn't know much about Agincare, which is surprising because they are such a large provider and still family owned. We discuss this and also how key messages are communicated and driven through such a large company. Raina also shares the importance of independent providers and how we can work together to keep these businesses sustainable. I also loved Raina's

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00:37:31

Marie Hart - More Than HR, How To Drive Staff Engagement

The Road To Outstanding ·

2019/11/08

Today my guest is Marie Hart who is Head of HR at Westgate Healthcare. I'd never interviewed someone in a HR role and Marie delivered! She shares some of the steps the company has taken to improve staff retention through different staff engagement initiatives. Everything she shares can be adapted into any care company and some of the ideas were even inspired by the podcast! I especially loved the wellness fund that Westgate Healthcare have implemented that allows the staff to decide how they want to

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00:44:20

James Sage - How Proactive Informal Measures Can...

The Road To Outstanding ·

2019/11/01

James Sage, partner at Royds Withy King is my guest today and he heads up the health and social care team for the law firm. I'd recently attended an event hosted by James and so I was armed with lots of questions about what informal HR processes are and how they can help care companies to improve recruitment and retention, but also avoid a legal pickle further down the line. We also talk about mental health in social care and how this can impact a care team, and how companies can reduce the risk of

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00:58:32

Milkwood Care - Managers Under 30 Bringing A Fresh...

The Road To Outstanding ·

2019/10/25

I'm really excited to bring you two guests in this episode, Ben and Katie from Milkwood Care, who were both under 30 when they stepped into their managers position. They share with me the challenges they've faced, the support they've been given to thrive in their roles and Ben shares his dramatic story of how his home came to achieve their Outstanding rating. If you've got aspirations to be a manager, or know someone young who does then it's well worth sharing this episode with them. LINKS Find

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00:49:14

Tarryn Gorre - How Technology Can Support Better...

The Road To Outstanding ·

2019/10/18

It's Series 6! Thank you for your patience. In the first episode I'm speaking with Tarryn Gorre from Kafoodle, a food tech company that supports better compliance and nutrition in care. We talk about why good training is so critical for care chefs, who have to cook multiple meals for many residents a day as well as manage dietary and complex requirements. Tarryn also shares her thoughts on how Brexit may affect food costs and her vision for the future of nutrition in care, including better options

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00:55:13

Sophie Coulthard - Two Important Lessons In Leadership

The Road To Outstanding ·

2019/05/24

It's the fiftieth episode! I can't believe it and thank you for your support along the way. In this episode I share two important lessons in leadership that have helped me on my own leadership journey and you will hopefully find useful. They will also be featured in my upcoming book - The Care Leader's Handbook, which I am writing with my dad, Rob. LINKS Find out more about The Care Leader's Handbook here If you want to start your own podcast, check out Anchor here Join in Professional Care Worker's

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00:53:29

Helen Sanderson - Is The Future Of Care Self-Managed...

The Road To Outstanding ·

2019/05/17

Today's interview is with Helen Sanderson, the founder of Wellbeing Teams. Her approach to home care may be radically different to anything you've ever heard, and that's why she's winning all kinds of awards and recently gained the Outstanding rating in her first CQC inspection. The ideas that Helen shares in her interview do not just apply to home care. No matter what type of service you are in, you will find something to take away from this episode. We discuss her difficult registration process,

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00:45:47

Mark Topps - Learning To Lead With Your Values

The Road To Outstanding ·

2019/05/10

Today's interview is with Mark Topps, the registered manager at Little Wakering House in Essex. The home supports adults with learning difficulties and mental health needs. In this episode we discuss how you never stop learning, and how Mark has managed to fit in lots of leadership training, inspired by the poor leadership he witnessed at the start of his journey in care. He also shares his tips on managing work life balance for his team. Mark is also responsible for leading a petition which hit the

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00:42:57

Charles Armitage - Effectively Fill Shifts Without...

The Road To Outstanding ·

2019/05/03

My guest today is former doctor and current CEO and co-founder of Florence, a marketplace for carers and nurses to find shifts whilst cutting out agencies. Charles saw the inefficiencies in the current healthcare staffing models whilst working as a doctor and decided to do something about it. On the show we talk about how Florence works and whether it helps or contributes to the current staffing issues in care today, and we also talk more about technology in general as well as the future of care

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00:47:50

David Williams - How To Make Intergenerational...

The Road To Outstanding ·

2019/04/26

A really packed and exciting episode with David Williams, the CEO of St Monica Trust in Bristol, who shares how they came to be involved with the Channel 4 series "Old People's Home For 4 Year Olds" and we talk all about how to make intergenerational activities meaningful and consistent. While I had a CEO on the show I really wanted to find out more about David's own journey in care too and the important lessons he'd learned along the way. David tells some fantastic stories, shares so much advice

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00:35:27

Sara Hornsey - How A Flat Hierarchy Delivers...

The Road To Outstanding ·

2019/04/19

Today I'm joined by Sara Hornsey, a registered manager who supports adults with mental health illnesses. We talk about the stigma around mental health and how every day really is different in her home. Sara also discusses LGBT training and the challenge trying to do end of life training in a non-elderly home. She also shares the steps she took to get that outstanding rating from CQC just a few months ago. As a long time listener it was great to finally have Sara on the show. LINKS Follow Sara on

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00:51:23

Jodie Sinclair - Making Plans For A Post-Brexit Care...

The Road To Outstanding ·

2019/04/12

It's important to point out that we do not focus the entire interview on Brexit! But with Brexit plans changing on a near-daily basis I felt it was an important topic to cover, and this episode was recorded the week of 8th April 2019 before the Brexit delay until October had been announced. My guest is Jodie Sinclair, partner at Bevan Brittan, and we discuss typical reasons a care company might need to speak with a lawyer, why it's better to engage with them sooner rather than later, and around the

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00:37:21

Isabel Ngwenya - Home Care Worker Of The Year

The Road To Outstanding ·

2019/04/05

I'm delighted to be joined by Isabel Ngwenya who works for Shine Partnerships in London. Isabel supports forensic mental health clients and works as a home care worker and induction support for the company. Isabel works in a what can be a challenging environment so I was interested to find out what support she gives to clients and how she helps new care workers settle into their roles. Isabel also credits her company with supporting her when she was diagnosed with Rheumatoid Arthritis so I wanted

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00:40:02

Bhavna Keane Rao - Going Back To Basics When Times...

The Road To Outstanding ·

2019/03/29

This week I have Bhavna Keane Rao from BKR Care Consultancy talking about going to back to basics when times are tough, but also the differences she sees in outstanding rated companies - and she should know, she has clients all over the country! Bhavna's experience working for CQC gave her the foundation to start her company when she realised she wanted to truly make a difference and help care providers who had lost their way. As she says "no one wakes up wanting to be a poor provider, they drift

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00:48:16

Helen McGowen - From Long-Time Nurse To Outstanding...

The Road To Outstanding ·

2019/03/22

Series 5 is being kicked off by Helen McGowen who is the Home Manager of Dearnevale, an Exemplar Care Home rated Outstanding by the CQC. We talk about her career in the Army as a nurse, and how she transitioned to become home manager, as well as the OneCare initiative which creates specially adapted individual houses and flats for service users who do not require the wrap-around care of a home, but still require support for their nursing needs. I really like this episode to start the series, as

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60 results

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