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PODCAST

Eye On A.I.

Eye on A.I. is a biweekly podcast, hosted by longtime New York Times correspondent Craig S. Smith. In each episode, Craig will talk to people making a difference in artificial intelligence. The podcast aims to put incremental advances into a broader context and consider the global implications of the developing technology. AI is about to change your world, so pay attention.

technology

All Episodes

59:09

Only 12% of Companies Generate Value From AI. Here's...

Eye On A.I. ·

2026/06/18

Genpact surveyed 500 senior executives to understand why companies are investing in AI but not seeing the value, and what they found was both clarifying and uncomfortable. Sanjeev Vohra, Genpact's Chief Technology and Innovation Officer, joins Craig Smith to share the results: only 12% of companies qualify as genuine AI leaders, meaning they're deploying AI in production environments, generating measurable business outcomes, and have the governance systems in place to actually assess that value

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56:23

India Is Becoming an Architect of the Global AI Order...

Eye On A.I. ·

2026/06/16

The Global AI Summit just happened in New Delhi, and the message from India was clear: this country is no longer just writing code for the rest of the world. It's becoming an architect of the global AI order. Ivana Bartoletti, Chief Privacy and AI Governance Officer at Wipro and Council of Europe advisor, joins Craig Smith to unpack what that shift actually means. Her frame is the sharpest line of the episode: Europe writes the rules, the US writes the checks, and India is writing the code, in 22

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53:23

The New BRAIN Of the Enterprise | Ryan Gavin

Eye On A.I. ·

2026/06/13

One company now has more AI agents deployed in its organization than it has human employees. Slack's CMO Ryan Gavin dropped that stat into a conversation with Craig Smith, and then immediately identified the secondary problem it creates: when your digital workforce outnumbers your human one, how do employees know which agent to call for which task? That orchestration problem, and the conversational interface that solves it, is what this episode is really about. Gavin describes Slack bot's

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57:24

AI Is Already Resolving 90% of Customer Service...

Eye On A.I. ·

2026/06/12

Zendesk went private two weeks before ChatGPT launched, and the moment it came out, it was obvious that customer service would never be the same again. Shashi Upadhyay, head of product, engineering, and AI at Zendesk, joins Craig Smith to explain what the company has built since: a self-improving AI system that doesn't just resolve tickets but learns from every failure, studies what the human did to fix it, and gets measurably better over time. He calls it the resolution learning loop, and for

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59:52

Every Enterprise Is About to Have a 100,000 Agent...

Eye On A.I. ·

2026/06/06

AI agents can now connect to every tool your employees use. The problem is that connecting them and trusting them are two completely different things, and most enterprises have figured out the first without solving the second. Oren Michaels, co-founder and CEO of Barndoor AI, joins Craig Smith to explain why that gap is the defining challenge of the agentic enterprise era. His framework is simple and sharp: agents are like enthusiastic interns. They will absolutely do something when you ask them

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56:31

More Customers Chose the AI Agent Than Anyone...

Eye On A.I. ·

2026/06/04

Every time you hit a phone tree or a chatbot with canned answers, you're experiencing the gap between what AI can already do and what most companies are still delivering. Craig Smith sits down with Tom Chen, Chief Product Officer at Aircall, to explore why that gap is closing fast, and what it means for any business that relies on voice as a customer communication channel. Tom makes a case that is both practical and counterintuitive: AI voice agents aren't better than your best human rep, but they

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01:04:19

Why the Future of AI Isn't Just Bigger Models. It's...

Eye On A.I. ·

2026/06/02

Most AI systems follow a gradient, a mathematical slope that tells them exactly how to improve, step by step, toward a known goal. Neuroevolution doesn't follow any gradient. Instead, it runs hundreds or thousands of competing solutions simultaneously, spreads them across the space of possibilities as broadly as possible, and lets the best ones recombine, the same logic that drives biological evolution. The result, as Risto Miikkulainen explains to Craig Smith, is creativity: solutions that no

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53:15

How AI Is Reinventing Elder Care | Chia-Lin Simmons...

Eye On A.I. ·

2026/06/01

One in four people over 65 will experience a fall, and for most of them, the technology designed to help is a device that hasn't meaningfully changed since the 1980s. Chia-Lin Simmons, CEO of LogicMark, joined Craig Smith to make the case that this gap is both unnecessary and solvable, and that AI is finally making it possible to shift personal safety from reactive to predictive. Her company's Freedom Alert Max doesn't just detect falls after they happen, it builds a personalized digital twin of

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54:43

The App of the Future Is Voice — Not a Screen....

Eye On A.I. ·

2026/05/28

Luiz Domingos has spent 25 years watching enterprise communications evolve, from IP telephony to cloud to AI, and his assessment of where things stand now is unusually concrete. Companies have moved past the strategy deck phase. AI is being embedded directly into contact centers, compliance workflows, and communication pipelines, and the question executives are asking has shifted from "which model is smartest" to "which deployment reduces friction and stays compliant." Domingos is direct about what

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56:30

Is ChatGPT Conscious? A Pioneer of AI Explains | Dr....

Eye On A.I. ·

2026/05/28

A fly with 100,000 neurons can fly, find food, and reproduce. A $100 million supercomputer cannot. Dr. Terry Sejnowski used that observation to silence a room full of MIT AI researchers in the 1980s, and it remains just as sharp today. Sejnowski is one of the foundational figures in the history of deep learning, co-inventor of the Boltzmann machine, and a professor at the Salk Institute who has spent his career studying both the brain and the machines we build to imitate it. In this conversation

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55:44

Your Child's Data Profile Starts Before They're Born...

Eye On A.I. ·

2026/05/28

Your child's data profile doesn't start when they get their first phone. It starts before they're born, the moment a parent emails a gynecologist or visits a fertility clinic website. That's the core argument behind Born Private, Proton's new initiative that lets parents reserve an email address for their child at birth, anchoring their digital identity in a privacy-preserving ecosystem before the profiling machine gets started. Craig Smith sits down with Eamonn Maguire, Engineering Director,

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47:11

Training AI Models Without a Billion-Dollar Data...

Eye On A.I. ·

2026/05/25

Training a frontier AI model today requires hundreds of thousands of GPUs, months of compute time, and a budget that only a handful of companies on earth can afford. Steffen Cruz, co-founder and CTO of Macrocosmos, thinks that model is about to break, and he's spending his time building what comes next. His project IOTA, operating within the BitTensor blockchain ecosystem, uses distributed training to split large language models across thousands of devices located around the world, coordinated by

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54:59

The Single Biggest Barrier to AI Adoption Isn't the...

Eye On A.I. ·

2026/05/22

Errol Gardner has spent 35 years advising the world's largest organizations through major technology transitions, and his assessment of where enterprise agentic AI actually stands is one of the most grounded you'll hear anywhere. His number: less than 1 out of 10 on a maturity scale. Not because the technology isn't ready, but because deploying agentic AI across an organization doesn't tweak how it works, it requires rebuilding how it works. And that is a fundamentally different kind of challenge

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50:55

Oliver Dial of IBM: Quantum Advantage Is Happening...

Eye On A.I. ·

2026/05/19

IBM's VP of Quantum Systems, Oliver Dial, has spent his career building quantum computers from the ground up, and he's unusually direct about what they can and can't do. In this conversation with Craig Smith, Oliver Dial walks through where the field actually stands in 2026: quantum utility was achieved in 2023, quantum advantage is the target for this year, and a fully error-corrected machine capable of tackling the hard problems is on IBM's roadmap for 2029. That last milestone, Dial says, now

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56:57

Why Agentic-First Startups Won't Disrupt Enterprises...

Eye On A.I. ·

2026/05/15

Kris Lovejoy, Global Strategy Leader at Kyndryl, has spent her career at the intersection of IT infrastructure and security. Right now, she's one of the people enterprises call when they want to move from AI experimentation to real deployment. Her diagnosis is clear: agentic AI is a bullet train sitting on tracks built for 30 miles per hour. The technology is ready. Most organizations aren't, and the gap between a successful pilot and a production system running at scale is far wider than the hype

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51:15

Loris Degioanni: Why AI Is Breaking Cybersecurity,...

Eye On A.I. ·

2026/05/06

AI has fundamentally changed the cybersecurity threat landscape, not by inventing new attack types, but by collapsing the timeline. The same tools that make software developers more productive are now being used by attackers to move from vulnerability disclosure to active exploit in a matter of hours. That shift, argues Loris Degioanni, CTO and founder of Sysdig, changes everything about how defense needs to work. In this episode, Craig Smith talks with Loris Degioanni about why human-centered

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48:53

#342 Andrew Thangaraj: The $5,000 IIT Degree: Can...

Eye On A.I. ·

2026/05/01

What if the most competitive exam in the world is also the most destructive? In this episode of Eye on AI, Craig Smith sits down with Professor Andrew Thangaraj, faculty at the Department of Electrical Engineering at IIT Madras, to explore how one of India's most prestigious institutions is quietly dismantling the system it helped build. Andrew lays out the honest reality of higher education in India. Two and a half crore kids reach college age every year. Only 90 lakh make it to college. And the

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44:55

#341 Celia Merzbacher: Beyond the Buzzword: The Real...

Eye On A.I. ·

2026/04/30

What does the quantum industry actually look like right now, beneath all the hype? In this episode of Eye on AI, Craig Smith sits down with Celia Merzbacher, Executive Director of the Quantum Economic Development Consortium (QED-C), to break down the real state of quantum technology in 2025. From market growth and enterprise readiness to the growing intersection with AI, Celia brings a grounded insider perspective on where the industry stands and what comes next. Celia explains why the quantum

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46:25

#340 Steffen Cruz: Training AI Without Data Centres

Eye On A.I. ·

2026/04/29

What if you could train a frontier AI model without building a single data centre? In this episode of Eye on AI, Craig Smith sits down with Steffen Cruz, co-founder and CTO of Macrocosmos, to explore a radical alternative to the way AI models are built today. Instead of billion-dollar GPU warehouses, Steffen is training large language models using idle compute from devices distributed around the world, coordinated through the Bittensor blockchain. Steffen breaks down why the centralised data centre

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45:30

#339 Eamonn Maguire: Your Child Has a Data Profile...

Eye On A.I. ·

2026/04/28

What if your child already has a data profile, and they haven't even been born yet? In this episode of Eye on AI, Craig Smith sits down with Eamonn Maguire, Director of Engineering for AI and ML at Proton, to explore one of the most urgent and underappreciated questions in the age of AI: who owns your data, who is building a profile on you, and what can actually be done about it? Eamonn brings a rare combination of depth and range to this conversation. With a PhD from Oxford, a postdoc at CERN, and

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360 results

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