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PODCAST

Leading Quality

Jason Meadows, MD

Welcome to Leading Quality, the show that dives into the real-world stories and strategies of healthcare quality improvement leaders at all levels, from Frontline Champions to C-Suite Executives. Each episode uncovers how these dedicated professionals tackle complex topics in real healthcare environments. Discussion range from QI fundamentals, to leadership, technology, AI, and beyond. If you’re passionate about elevating patient care and want practical insights that go beyond the buzzwords, this

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All Episodes

51:20

Can AI Improve Clinician Well-Being?

Leading Quality ·

2026/04/09

Why This Episode Matters Healthcare organizations are investing heavily in new technologies, yet many implementations unintentionally add complexity to clinicians’ daily work. This episode explores a different question: what if we deliberately evaluate tools for their ability to reduce friction and support clinician well-being? Dr. Chris Dale and Dr. Ryan Dix discuss the development and evaluation of MedPearl, a clinical decision support tool built to streamline referrals and support frontlin...

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69:12

Why So Much Healthcare Quality Work Fails to Change...

Leading Quality ·

2026/03/26

Why This Episode Matters Many healthcare organizations say quality matters. Far fewer are built so improvement is part of daily operations. Too often, quality is treated as a department, a committee agenda, or a set of projects at the edge of the real work. In this conversation, Dr. David M. Williams offers a different frame. He argues that quality should function as an organizational strategy: clarifying purpose, understanding the system, choosing the right work, building capability, and cre...

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46:55

Leading with Love: Culture Change After a Healthcare...

Leading Quality ·

2026/03/12

Why This Episode Matters Quality functions in healthcare often struggle with perception. Too frequently, they are viewed as auditors or enforcers rather than strategic partners in improvement. In complex environments like post-merger health systems, this perception can become an even greater barrier to progress. In this episode, Lisa Harton, DNP, MBA/MPH, RN shares a grounded, experience-based approach to reshaping the role of quality by focusing first on relationships, mindset, and psycholog...

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65:31

Closing the Gap Between Potential and Performance in...

Leading Quality ·

2026/02/26

Why This Episode Matters Healthcare organizations are rich with intelligence, talent, and commitment. Yet leaders across systems feel exhausted, constrained, and stuck solving the same problems year after year. In this conversation, Dr. Laura Desveaux challenges the idea that improvement is primarily about adding more initiatives. Instead, she reframes leadership as the disciplined practice of learning, from everyday evidence, from diverse voices, and from the tensions we often try to resolve...

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48:08

Building the Support System Family Doctors Have Been...

Leading Quality ·

2026/02/12

Why This Episode Matters In health systems around the world, the promise of better data is often discussed—but rarely realized in a way that actually supports clinicians at the point of care. In this episode, Gayle Grout shares her journey from technology and consulting into leading the Health Data Coalition of British Columbia (HDC), a physician-led not-for-profit organization that aggregates electronic medical record (EMR) data across multiple systems to help primary care providers understa...

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45:10

What Does a Chief Quality Officer Actually Do?

Leading Quality ·

2026/01/29

Episode Summary What does the Chief Quality Officer role actually entail once you get past regulatory compliance and dashboards? In this episode, Dr. Abraham Jacob draws on years as a system-level CQO to explain how quality leadership really works in practice: where to start, what to prioritize, and how culture, safety, and accountability interact over time. The conversation is grounded in lived experience, including successes, failures, and lessons learned during periods of workforce instabi...

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60:42

Building Improvement Into the DNA of Healthcare Systems

Leading Quality ·

2026/01/15

Why This Episode Matters Quality improvement in healthcare is still too often treated as a series of isolated projects—well-intentioned, time-limited, and disconnected from daily operations. Despite decades of progress, this approach struggles to sustain change, reach every patient, or address equity at scale. This episode explores why that gap persists and what it takes to move from episodic improvement to system-level capability. It’s especially relevant for clinical leaders, quality execut...

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60:30

Think Like a Scientist: Why Great Healthcare Leaders...

Leading Quality ·

2026/01/01

Why This Episode Matters Healthcare organizations invest enormous effort in quality improvement projects, yet many struggle to achieve durable change. Too often, improvement is treated as something that happens at the frontline, while leadership behaviors, management systems, and organizational culture remain untouched. In this episode, Dr. Lee Erickson reflects on decades of hands-on improvement work to explain why real progress depends less on tools and more on how leaders think, learn, and...

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50:09

Why Building Leaders May Be the Most Important...

Leading Quality ·

2025/12/18

Why This Episode Matters Healthcare quality work often stalls not because of a lack of methods or data, but because organizations fail to build the leadership and culture needed to sustain improvement. In this episode, Dr. Todd Allen reflects on his journey from frontline emergency medicine to senior quality leadership at Intermountain Healthcare and The Queen’s Health Systems, and how his view of quality evolved from tools and measurement to leadership, trust, and psychological safety. The c...

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59:17

The Hidden Danger Outside the Hospital: How Families...

Leading Quality ·

2025/12/04

Send us a text What if some of the biggest gains in patient safety aren’t inside hospitals at all—but at the kitchen table? In this episode, Dr. Amy Billett and Dr. Chris Wong walk us through the groundbreaking, cross-disciplinary effort at Dana-Farber/Boston Children’s in collaboration with Ariadne Labs that cut ambulatory central-line–associated bloodstream infections (CLABSIs) for pediatric oncology patients by ~50%. It’s a story of co-design, equity, humility, and design thinking—with fam...

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48:58

Values in a Crisis: Trust, Transparency, and the...

Leading Quality ·

2025/11/20

Send us a text What if the hardest part of quality isn’t finding the right answer, but making the right action unmistakable for the people who deliver care? That’s the thread we pull with Dr. Hilary Babcock—infectious disease physician, longtime infection prevention leader, and now chief quality officer helping steer a 12-hospital system of 33,000 people through transformation without losing its soul. We talk about learning to lead beyond subject-matter expertise and how COVID pressure-teste...

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36:48

Human Factors as Healthcare’s Secret Advantage: How...

Leading Quality ·

2025/11/06

Send us a text A door swinging open in the OR. A tiny defect in IV tubing. Both seem trivial—until you realize they expose how fragile our systems really are. In this episode, Allie Muniak, Executive Director of Health System Improvement at Health Quality BC, shows how human factors turns everyday frustration into lifesaving insight. We follow her path from psychology to system redesign, uncovering how design, teamwork, and curiosity prevent harm long before checklists or policies do. Allie e...

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43:56

Small Changes That Move Mountains: Metrics That...

Leading Quality ·

2025/10/23

Send us a text A small change at the bedside can ripple across an entire system. That’s the spark behind this conversation with Dr. Khalil Sivjee, Medical Director at Cleveland Clinic Canada and pulmonary–critical care physician, as we explore how data, design, and relentless measurement turn delays into decisions and anxiety into action. We begin in the ICU, where a simple ventilator-liberation protocol challenged “that’s how we do it” and proved that even a junior clinician can drive measur...

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45:36

How a High Reliability Transformation Cut Preventable...

Leading Quality ·

2025/10/09

Send us a text Safety isn’t a side project. It’s the operating system. We sit down with Paul Lambrecht, a rare blend of front line paramedic sensibility and executive discipline, to unpack how high reliability organizing moves from idea to front line work. From standing up daily safety huddles to building a just culture where ARCC and SBAR actually get used, Paul explains how to turn near misses into gold, flatten authority gradients, and create a system where performance as inten...

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45:40

Change Happens at the Speed of Trust: Lessons from a...

Leading Quality ·

2025/09/25

Send us a text As Stephen Covey once wrote, "Change happens at the speed of trust." This simple yet profound insight applied by this week's guest, Dr. Curt Smecher captures the essence of how British Columbia's Physician Quality Improvement program transformed healthcare from the ground up. Affectionately known as "Papa QI," Smecher shares the remarkable journey of creating a physician-led improvement movement that has trained over 1,600 clinicians across the province. What makes this story ...

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49:10

From 1 to 4 CMS Stars: A Quality Transformation Journey

Leading Quality ·

2025/09/11

Send us a text What transforms a one-star hospital into a four-star institution in just four years? The answer lies not in fancy technology or complex solutions, but in approaching problems with genuine humility and data-driven focus. Dr. Kimiyoshi Kobayashi brings a refreshing perspective to healthcare quality leadership in this illuminating conversation. As Chief Medical Officer at UMass Memorial Medical Center, he shares the critical mindset shift that helped him lead a remarkable quality...

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45:30

Finding Joy in Healthcare: One Physician's Journey...

Leading Quality ·

2025/08/29

Send us a text Dr. Lawrence Yang's powerful story begins with a stark confession: "My body had to say no for me because I didn't know how to do it myself." This candid admission sets the tone for a conversation that weaves together personal vulnerability, system transformation, and the science of hope. As a family physician who once installed a bedroom and shower in his clinic to work longer hours, Dr. Yang's burnout journey will resonate with healthcare professionals everywhere. His turning...

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4:11

Introduction - Leading Quality

Leading Quality ·

2025/08/29

Send us a text Healthcare is more complex than ever — with patients seeing multiple specialists, interacting with advanced technology, and relying on coordinated teams to deliver safe, effective care. In this introductory episode, host Dr. Jason Meadows shares why he created Leading Quality and what listeners can expect. This podcast will spotlight the people — from senior leaders to frontline innovators — who are moving healthcare forward. Together, we’ll explore their stories, lessons...

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18 results

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