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PODCAST

OrbisX Off the Clock Show

The OrbisX Off the Clock Show is an informative discussion for detailers and tinters as well as other auto professionals about business, marketing, trends, fun stuff and of course the incredible OrbisX app for detailers and tinters.

business entrepreneurship

All Episodes

01:11:51

Build Watering Holes, Not Ads: The Smarter Way to Win...

OrbisX Off the Clock Show ·

2026/03/24

In this episode of Off The Clock, Shawn Gervais and Marshall Hill take you from airport chaos in Vancouver to one of the most powerful marketing concepts most shop owners completely miss: stop chasing customers… and start building places they naturally gather.What starts as travel stories quickly turns into real business insight — from frustrating airline experiences to unexpectedly brilliant sales tactics at a car rental counter. The guys break down how simple incentives, confident upselling, and

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00:55:38

The Boring Money: Why Volume Services Save Shops in...

OrbisX Off the Clock Show ·

2026/03/11

In this episode of Off The Clock, Shawn Gervais and Marshall Hill get real about what happens when business conditions tighten and uncertainty creeps into the market. From economic turbulence to changing customer spending habits, the guys break down how smart shop owners stay resilient and keep revenue flowing when others start to panic.A major theme of the conversation is something many business owners overlook: the power of “boring” services. While high-ticket packages and specialty work get the

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01:08:25

Make the Customer the Hero: Finding Your "Common...

OrbisX Off the Clock Show ·

2026/03/04

Does your marketing position you as the hero, or your customer? In this episode of the Off the Clock Show, Shawn and Marshall dive into why making your customer the hero of the story—and uniting against a "common enemy"—is the ultimate key to business growth.Before getting into the heavy-hitting marketing strategies, the guys kick things off with some playful banter about the Canada vs. US rivalry and draw surprising parallels between the relentless dedication of Olympic athletes and the

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01:03:06

Properly Leverage AI & Tech for Business Resilience

OrbisX Off the Clock Show ·

2026/02/25

In this episode of the Off the Clock Show, we’re talking about what it takes to build a truly resilient business in today's fast-paced tech landscape. Shawn Gervais and Marshall Hill join the show for a lively conversation that bridges the gap between sports marketing and everyday business operations. From gearing up for massive events like the World Cup to reigning in your software subscriptions, this episode is packed with actionable advice for future-proofing your brand including:Impact of

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00:48:22

From Technician to Owner: Scaling Your Detailing...

OrbisX Off the Clock Show ·

2026/02/18

While I’m down for the count with the flu this week, Marshall takes the wheel for a powerhouse conversation that every detailer needs to hear. He is joined by Rob Schruefer to tackle the single biggest hurdle in our industry: the difficult transition from being a great technician to becoming a successful business owner.If you feel stuck doing all the labor yourself, this episode is your roadmap out. Marshall and Rob break down exactly how to simplify your service menu to make training easier, why

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01:21:53

Super Bowl Ads Breakdown: Unlock Million-Dollar...

OrbisX Off the Clock Show ·

2026/02/11

Detailers and auto pros—our latest Off the Clock episode dives deep into Super Bowl 2026 ads, turning those high-stakes corporate spots into actionable gold for your shop. We analyze hits like Xfinity's Jurassic Park revival (flipping chaos into reliability) and Pepsi's clever polar bear twist on Coke (sparking rivalry and debates), plus trends in nostalgia (Dunkin' celeb mashups, Backstreet Boys for T-Mobile). The real hype? Asking the big "why" questions: Why this ad now? Why

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01:05:07

Stop Being a Detailer if You Want to Make Real Money

OrbisX Off the Clock Show ·

2026/02/04

If you’re still talking about chemical ratios and foam cannons while your bank account is stagnant, you’ve got a hobby, not a business. The reality is that the guy charging $2,000 for a ceramic coating isn't necessarily a better "detailer" than you—he’s just a better operator. Shawn and Marshall cut through the noise to explain why your obsession with the technical craft is actually the thing holding your pricing power hostage.We’re diving into the shift from being a guy who cleans

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00:50:10

Upsell or Die: Nurturing Customers Is the Best Growth...

OrbisX Off the Clock Show ·

2026/01/27

In this episode, Shawn Gervais and Marshall Hill break down the uncomfortable truth most shop owners don’t want to hear: the real money isn’t in new leads — it’s in the customers you already have. If you’re not nurturing, onboarding, and upselling properly, you’re leaving massive revenue on the table and working way harder than you need to.The guys unpack why the detailing industry is booming right now — and why many shops still aren’t seeing the upside. From weak onboarding to lazy follow-ups and

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01:01:10

The Wave Is Coming: Marketing for the Next Generation...

OrbisX Off the Clock Show ·

2026/01/21

This episode starts exactly how you’d expect an Off The Clock conversation to start — arguing about pizza. Pineapple. Styles. Regional loyalty. And somehow… it all makes sense by the end.Shawn Gervais and Marshall Hill use lighthearted stories (including a pizza literally named after Shawn’s daughter) as a jumping-off point to talk about something much bigger: how consumer behavior is changing and why the detailing industry can’t market the same way it always has. What used to work doesn’t hit the

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01:01:20

Stop Chasing New Customers: The 2026 Playbook Starts Now

OrbisX Off the Clock Show ·

2026/01/14

In this episode, Shawn Gervais and Marshall Hill issue a clear warning to the detailing industry: 2026 is not going to be kind to businesses that are unprepared. A major shake-out is coming, and a lot of shops are about to lose their shirts — not because they’re bad detailers, but because they built fragile businesses.They break down exactly why this wave is coming: seasonal dependency, unclear positioning, race-to-the-bottom pricing, weak customer relationships, and an overreliance on constantly

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01:04:02

Small Details, Big Money: Cross-Selling, AI, and...

OrbisX Off the Clock Show ·

2026/01/07

In this episode, Shawn Gervais and Marshall Hill bring the conversation back to what actually moves the needle in business — details, discipline, and execution. From the overlooked power of something as simple as glass cleaner to full-blown marketing strategy for 2026, this episode is all about sharpening your approach and selling smarter, not louder.The guys break down why understanding customer pain points is still the most underrated marketing skill, how cross-selling can quietly add serious

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01:03:29

AI, Meta Glasses & the Future of Detailing (What...

OrbisX Off the Clock Show ·

2025/12/31

In this episode of Off The Clock, Shawn Gervais and Marshall Hill dive into the rapidly evolving world of AI and emerging tech — and what it really means for detailing businesses heading into 2026.They unpack the hidden side of AI, including the environmental impact of massive data centers, while exploring why engagement, authenticity, and emotion now matter more than ever in video marketing. The conversation highlights how tools like Meta glasses are changing content creation by enabling true

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01:09:15

AI is Your New Co-Host for 2026 and The Cold War...

OrbisX Off the Clock Show ·

2025/12/24

Is your business built to survive the holidays, or are you just hoping for the best?In this episode of Off The Clock, Shawn and Marshall strip away the holiday veneer to have a raw conversation about the state of the industry. From the nostalgia of Christmas past to the cold reality of dealership contracts, we explore why "relationships" are the only currency that matters in 2026.We also dive deep into the psychology of competition—why trash talk is necessary, how to weaponize criticism to

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01:07:49

Stop Renting Your Marketing: Sharpen the Blade Yourself

OrbisX Off the Clock Show ·

2025/12/16

In this episode, Shawn Gervais and Marshall Hill talk about what actually sharpens your marketing blade — and spoiler alert, it’s not another agency, funnel, or plug-and-play system. It’s relationships. Real ones. Built the slow way. The uncomfortable way. The way most people avoid because it doesn’t scale nicely in a pitch deck.The guys break down why businesses that rely entirely on outsourced marketing eventually lose their edge, and why doing your own marketing — even imperfectly — forces you to

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01:29:43

How to Stay Broke: The Reverse-Engineering Guide to...

OrbisX Off the Clock Show ·

2025/12/10

In this episode, Shawn Gervais and Marshall Hill flip the entire business-growth conversation on its head. Instead of asking, “How do we get rich?” they ask a far more uncomfortable — and way more useful — question: “How are you staying broke?”The guys break down how every shop, detailer, and entrepreneur has hidden leaks, blind spots, cracks, and weak spots in their business. And instead of pretending everything’s fine, they challenge listeners to grab a pen, pour a drink, and start

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01:13:05

The Ritual of Failure: How You Practice Losing Every Day

OrbisX Off the Clock Show ·

2025/12/03

Most people think practice makes perfect. They’re wrong. Practice makes permanent.In this episode of The Off the Clock Show, Shawn and Marshall rip the bandage off your bad habits. We discuss the dangerous reality of "cutting corners." If you cut corners every day, you aren't saving time—you are training yourself to be a hack. And guess what? You’re becoming a world-class expert at it.We also dive into the bank balance of life: Time. You wouldn't throw $500 out the window driving

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00:51:55

The Anti-BS Playbook: How to Actually Prepare for...

OrbisX Off the Clock Show ·

2025/11/26

This week, Shawn Gervais and Marshall Hill get brutally honest about the one thing businesses still can’t seem to fake — authenticity. We’re living in an era where customers scroll past gimmicks faster than your last Facebook ad spend, and they can spot insincerity before you even finish typing “limited-time offer.” The guys dig into why honesty isn’t just a moral choice anymore — it’s a marketing weapon.In a world full of filters, funnels, and “authentic” AI-generated nonsense, real communication

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01:09:18

Black Friday, Big Money & Bigger Mistakes: How to Win...

OrbisX Off the Clock Show ·

2025/11/19

In this episode of The Off the Clock Show, Shawn Gervais and Marshall Hill dive into a wide-ranging conversation that blends personal reflection with real-world business strategy — all wrapped in their signature unfiltered style.The duo kicks things off with seasonal changes, mood shifts, and the unwelcome rise of speed cameras before transitioning into the deeper stuff: work-life balance, leadership mindset, and how to stay sharp when life gets busy. From there, they dissect what it really takes to

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01:15:00

Standing Out in a Sea of Sameness: Lessons from SEMA...

OrbisX Off the Clock Show ·

2025/11/12

In this episode of The Off the Clock Show, Shawn Gervais and Marshall Hill unpack their observations from the SEMA show — the good, the recycled, and the genuinely innovative. They dive deep into what today’s auto industry trends reveal about marketing, authenticity, and competition.From finding your edge in a crowded market to crafting irresistible offers for Black Friday and the holidays, the duo breaks down actionable strategies that can help any business cut through the noise. They discuss why

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01:12:08

Don't Microwave Your Marketing and Wash Your Balls...

OrbisX Off the Clock Show ·

2025/11/05

This week, we’re calling out the microwave marketers — the ones looking for shortcuts to shortcuts, trying to copy their way to success instead of actually learning how to cook. 🍽️🔥We dive into the difference between reproducing vs. copying in business — why slapping someone else’s post style or ad headline on your page won’t make you rich, and how real marketers reproduce with purpose. That means studying what works, adding your own flavor, and actually improving it instead of being the cheap

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179 results

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