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PODCAST

The Future of Hospitality

Shaping tomorrow by understanding today

In this podcast we journey beyond today’s industry standards to imagine what’s next. We speak with hospitality experts across operations, sales, technology and more - diving deep into the trends shaping tomorrow. While technology plays a role, the podcast also explores topics like guest experience, operational insights, and more, with each episode offering practical takeaways and a fresh perspective on what the industry’s future might look like. If you’re ready to stay ahead in hospitality, tune in

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All Episodes

00:25:50

Experiment, Fail, Win: How Great Leaders Adapt in...

The Future of Hospitality ·

2026/04/21

Change won’t feel comfortable, but it will unlock revenue and agility for your hotel.Learn how to build an experiment-ready culture that makes AI and personalization deliver results.In this episode Brian Hicks interviews Dr. Florian Ilgen, keynote speaker and change strategist at Dr. Florian Ilgen. He holds a PhD in chemistry and uses neuroscience plus hands-on experiments to help organizations change.- Increase revenue by using AI hyper-personalization to turn processes into profit- Enable teams to

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00:40:29

The Contact Center is Not a Cost, it's a Conversion...

The Future of Hospitality ·

2026/04/20

The contact center isn't overhead. Ask anyone who's actually run one.Anita Travis leads global contact center operations at Outrigger Hospitality. Megan Becker has spent 14 years in reservations at Hershey Entertainment & Resorts. Both have built teams that drive revenue through every call - and both have had to fight for the contact center's seat at the commercial table. This is that conversation.Shift the contact center from cost center to commercial strategyBuild agent culture

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00:45:04

The GM who builds future GMs

The Future of Hospitality ·

2026/04/09

What does it take to build hotel leaders who go on to lead hotels of their own?Learn how people-first leadership, culture, and long-term team development create stronger operations and better guest results.Guest: Dieter Schmitz, General Manager at Sofitel, Accor, hospitality veteran of nine openings, and a leader known for developing future GMs while driving major hotel transformations.Key takeaways for hospitality leadersBuild a culture where strong number twos grow into confident hotel leadersUse

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00:43:44

Michelin Chef Rethinks Hospitality in Bali

The Future of Hospitality ·

2026/04/09

Reinvention that actually fills the dining room: how to reset a fine-dining signature and win guests in a new market.Practical leadership, conscious sourcing, and marketing tactics from a chef who left a 13-year career to start fresh in Bali.Syrco Bakker, chef and culinary creator and founder of Syrco BASÈ, built a two-mission kitchen at Pure Sea and trained in three-star kitchens, now leading a reinvented concept in Bali.- Learn a repeatable process to rework concept and menu to align with

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01:15:59

Revenue Management Belongs in the Center

The Future of Hospitality ·

2026/04/06

Stop guessing rates. Start shaping profit with speed and trust.How to make revenue management the commercial center that drives NOI and operational alignment.Jason D'Agostino is a certified revenue management executive at Visions Hotels who has overseen 70+ assets and a portfolio exceeding 300 million in top line room revenue. Host Tim Boersma explores how operators can use revenue strategy, technology and communication to deliver measurable results.- Turn tactical rate changes into a commercial

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00:50:01

What Hospitality Candidates Really Want (Dutch)

The Future of Hospitality ·

2026/04/06

Struggling to attract and retain hospitality talent? Practical hiring fixes you can apply this week from an industry insider.Guest: Kim Loman, Founder of The Hospitality Recruiters, Amsterdam. With 18 years placing talent from part-time to director level and building international hiring and verification programs, he shares actionable tactics for busy leaders.- Improve applicant conversion by rewriting vacancy pages to lead with your story and clear candidate benefits - Cut hiring waste by adopting

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00:55:04

Why HR Belongs in the Boardroom

The Future of Hospitality ·

2026/04/05

Navigate people crises and build a resilient hospitality culture today.Hear how HR becomes the strategic engine for retention, growth, and guest excellence.Nicole Bon, HR Director People and Culture at Corendon, shares hands-on leadership lessons from COVID, talent strategy, and practical AI use in hospitality.- Lead through crises while protecting staff morale and trust- Free teams from repetitive tasks with AI so they focus on guest impact- Attract and retain diverse talent using flexible,

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00:38:54

Hotels Need Leaders, Not More Systems

The Future of Hospitality ·

2026/03/15

Fix underperforming hotels by getting inside operations and people, not just systems.Learn how to recruit, coach and structure agile management for short-term owner timelines.Guest: Clare Anna Gamon, leader of London Rock Partners, a hands-on operator who has worked in hotels since her 20s and now manages 17 hotels across the UK.- Pinpoint leadership gaps fast so you can turn revenue and guest satisfaction around- Build autonomy in general managers to boost accountability and operational

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00:54:51

Revenue is commercial leadership, not just pricing...

The Future of Hospitality ·

2026/03/10

Sick of overcomplicated revenue strategies? Learn how simplicity and commercial leadership unlock profit for independent hotels.Niek Kollau shows how to turn chain-level structure into practical wins for small properties.Guest: Niek Kollau, commercial 'co-pilot' and revenue management consultant at Rev&U, former NH revenue manager and coffee-shop owner, with hands-on experience building commercial structure for independents.Key takeaways- Build a clear commercial structure to raise

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00:48:07

The Ripple Effect of Real Leadership

The Future of Hospitality ·

2026/02/25

Turn everyday interactions into lasting community impact.Learn how small leadership choices build workforce pipelines for hospitality.Stuart Brown, Executive Director of the Inspire Brands Foundation at Inspire Brands, leads youth empowerment, education and community impact initiatives and brings corporate, nonprofit, and startup experience.- Create a steady pipeline of work-ready hires by adopting workforce readiness practices.- Strengthen retention and culture so teams become sources of local

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00:37:42

How all-day brunch became a scalable concept

The Future of Hospitality ·

2026/02/23

Double guest frequency and keep the vibe relaxed and profitable.How an all-day brunch formula built 16 locations and loyal guests.Guest: Michiel Huisman, co-founder of Teds, scaled an all-day brunch concept across 16 locations over 10 years, turning leisure moments into repeat revenue.Key takeaways:- Optimize menu for speed, profitability, and Instagrammable moments to raise average spend and table turns.- Build a consistent yet localised brand experience so each venue feels authentic and

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00:32:29

F&B tends come and go, but this concept stays

The Future of Hospitality ·

2026/02/23

Want to turn cocktails and small plates into your hotel's most profitable moment?Learn how an apero-first experience builds loyalty, retail channels, and a signature vibe.Guest: Jeroen de Pauw, TV chef and creator of Canape Abero, trained in Michelin-star kitchens and experienced touring with international artists and large-scale events, bringing hospitality, storytelling, and product partnerships to life.- Increase guest spend and dwell time by designing apero-style small-plate flows that

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00:21:43

The bottle behind the sustainable stay

The Future of Hospitality ·

2026/02/20

Replace plastic in your hotel rooms without changing your operations.Discover how one reusable bottle can turn in-room water into a visible sustainability statement guests actually take home.Guest: Bart Willems, Co-founder of Bottle Up. Bart left the media industry to challenge single-use bottled water and introduce a plant-based, reusable alternative for hospitality. Today, Bottle Up works with hotels across Europe to reduce waste and upgrade guest experience.Replace single-use plastic with a

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00:43:11

Making Talent Development Stick In Hospitality

The Future of Hospitality ·

2026/01/29

Transform your team without big budgets: practical talent development that actually sticks.Discover how frontline managers become the real multipliers of growth.Guest: Marcel Petzold, Director of Talent Development and HR Shared Services at Marriott International, Fiji. Marcel brings operational and regional experience building human-centered L&D that reduces turnover and raises engagement.- Turn training into measurable change by equipping managers to reinforce skills on the floor- Create

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00:41:32

Hospitality careers aren’t a straight line

The Future of Hospitality ·

2026/01/26

Stop guessing your next growth move in hospitality.Hear how Tarji Carter turned a nontraditional hotel career into a franchise-building engine.Tarji Carter, founder of The Franchise Player, brings 20+ years in hospitality and franchising and created the Franchise Game conference. She shares practical, actionable guidance for managers and leaders.- Decide if franchise ownership fits your goals and avoid costly common mistakes.- Use relationship-led sourcing to shorten deal timelines and accelerate

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00:52:40

Purpose Over Process: Leading Luxury Hospitality

The Future of Hospitality ·

2026/01/21

Handle high expectations without losing the team or the guest.Yaron Jansen explains how to lead luxury operations so service stays exceptional under pressure.Host Emma Wunderink speaks with Yaron Jansen, Director of Operations at De l'Europe, who brings nearly two decades of luxury hospitality experience and oversees a historic Amsterdam property recently awarded three Michelin keys. He rose through the ranks across food and beverage and senior leadership roles, shaping a solutions-first

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00:40:34

The Underrated Power of Great Receptionists

The Future of Hospitality ·

2026/01/12

Front desk mistakes are costing you revenue and repeat guests. Learn practical fixes in one conversation.Emma Wunderink reveals how to train receptionists, boost upsells, and turn every lobby into a competitive advantage.Guest: Emma Wunderink, hospitality consultant at Cohesive Consultancy, with leadership experience at Sofitel Legend de Grand Amsterdam and Waldorf Astoria Amsterdam.- Build front desk teams that deliver consistent luxury service and increase upsell revenue.- Train receptionists to

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00:48:38

The Pricing Mindset Shift Holding Hotels Back

The Future of Hospitality ·

2026/01/01

Stop leaving revenue on the table: learn when to raise prices with confidence.Practical steps for owner-operators to replace gut feeling with data-driven pricing.Guest: Tim Boersma, Revenue Manager, RoomPriceGenie. Tim helps independent hoteliers shift from static pricing to timed, data-led decisions across Benelux owner-operated properties.- Capture higher night rates for events and peak demand while keeping guests satisfied.- Reduce pricing risk by using simple metrics and day-of-week analysis to

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00:53:07

Life, Travel, and the Human Connection with Sarah...

The Future of Hospitality ·

2025/12/23

Life, travel, and human connection shape us long before we put words to them.In this episode, Cesar Wurm sits down with Sarah Dandashy for an open, unscripted conversation about the moments, cultures, and experiences that influence how we connect with others, in hospitality and in life. From growing up between worlds to creating unforgettable guest experiences, this conversation explores presence, perspective, creativity, and the human habits behind lasting guest loyalty.Sarah Dandashy is a luxury

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00:59:13

Regenerative Hospitality & Wellbeing (Roundtable)

The Future of Hospitality ·

2025/12/07

Luxury hospitality runs on performance, but at what human cost?This roundtable explores how regenerative hospitality and wellbeing can reshape the future of hotel work, leadership, and culture from the inside out.Guests: Fenna Hofmeester and Emma Müller, students at Hotelschool The Hague, Anemoon Schepel, Senior Lecturer at Hotelschool The Hague, and Cesar Wurm, SVP at ALHI, share real experiences from the front line of hospitality. Host Arjan Eikelenboom guides an open conversation on pressure,

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79 results

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