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PODCAST

The Australian Small Business Show

Kristy-Lee Billett

The Australian Small Business Show has been created by small business owners, for small business owners. Your hosts Matt Heighway and Kristy-Lee Billett, who have both been running businesses for over 15 years, will bring our first hand experiences to offer insights, advice and inspiration to help you build a successful small business. Each week we’ll discuss one specific strategy, topic, resource or tip that’s relevant for every small business, and we’ll be inviting along some amazing guests and

business entrepreneurship

All Episodes

20:05

How to Generate Six Figures in Sales with Author Kate...

The Australian Small Business Show ·

2026/04/18

Hello and welcome to this weeks episode of The Australian Small Business Show.In this episode we are joined by award winning business mentor, digital marketing coach and author Kate Toon to unpack how to generate six figures in sales without relying on paid ads. We dive into why sales is one of the most important skills any business owner can develop and why so many of us avoid properly learning it. We also explore the challenges with paid advertising, particularly in today’s economic climate, and

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18:31

What Can You Get an Offshore VA To Do For You?

The Australian Small Business Show ·

2026/04/11

Hello and welcome to this weeks episode of The Australian Small Business Show.In this episode we’re diving into a really practical topic for small business owners, how to effectively use offshore virtual assistants in your business. Following on from a recent conversation with a VA provider, we unpack what offshore support actually looks like in practice and how to approach it in a way that sets you up for success, rather than frustration.We break down the common misconceptions around virtual

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18:36

How to Stay in Business 20 + Years

The Australian Small Business Show ·

2026/04/04

Hello and welcome to this weeks episode of The Australian Small Business Show.In this episode we’re celebrating a huge milestone and diving into what it really takes to stay in business for 20 plus years – as Kristy-Lee is celebrating 20 years in business!We unpack the journey from those early days of starting a business, including the risks, the rapid setup and the reality of just getting started, through to what it takes to build something sustainable over the long term. We share some honest

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29:42

Buying a Car in Your Business with Warwick Jackson...

The Australian Small Business Show ·

2026/03/28

Hello and welcome to this weeks episode of The Australian Small Business Show.Today we are joined by returning guest Warwick Jackson from Fox Group Chartered Accountants to talk about buying a car in your business.We explore the key considerations you need to think about before making a purchase, including how your business structure impacts the tax treatment and why it is so important to plan ahead rather than making decisions at the dealership.We dive into the complexities of fringe benefits tax

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13:54

Mastering Difficult Conversations With Your Staff

The Australian Small Business Show ·

2026/03/21

Hello and welcome to this weeks episode of The Australian Small Business Show.In this episode we dive into a topic that so many small business owners struggle with, having difficult conversations. We unpack why these conversations are often avoided, how that avoidance can actually make things worse, and the hidden cost it can have on your team, your time and your overall business performance. We also explore the reality that difficult conversations show up in many forms, from underperformance and

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22:56

How an Offshore VA Can Help You and Your Business...

The Australian Small Business Show ·

2026/03/14

Hello and welcome to this weeks episode of The Australian Small Business Show.Today we are joined by Kristy Smith from Virtual Elves to chat about how offshore virtual assistants can support you in your small business.Kristy and her team at Virtual Elves help busy entrepreneurs scale faster through virtual assistant support, without burn out or the high cost of hiring employees. Virtual Elves is an Australian-managed outsourcing agency connecting skilled Filipino virtual assistants with growing

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16:33

The Importance of Your Email List

The Australian Small Business Show ·

2026/03/07

Hello and welcome to this weeks episode of The Australian Small Business Show.In this episode we discuss the importance of building and maintaining an email list for your small business. With so much attention placed on social media followers, likes and engagement, it can be easy to overlook one of the most valuable marketing assets you can have. We unpack why your email list is something you truly own, unlike social media platforms where algorithms change and accounts can disappear overnight.We

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17:37

Are You Clear on Your Company Values

The Australian Small Business Show ·

2026/02/28

Hello and welcome to this weeks episode of The Australian Small Business ShowIn this episode we are following on from our conversation last week with returning guest Amy Lee from Heart Content, and picking up on one of the key threads she raised – business values. We unpack what business values actually are, how they differ from your value proposition, and why so many small business owners either overlook them or treat them as something that just gets written on a wall and forgotten.We discuss the

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21:31

Why Every Small Business Needs a Brand Story Strategy...

The Australian Small Business Show ·

2026/02/21

Hello and welcome to this weeks episode of The Australian Small Business Show.Today we are joined by returning guest Amey Lee from Heart Content.With years of experience helping brands bring together story, strategy, and content, Amey shows business owners how to increase their impact, streamline their marketing, amplify their message and attract their tribe by harnessing the power of brand story. Her career in brand and marketing spans more than 20 years and includes clients such as Fernwood

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21:14

Is It Time to Rethink Your Customer Experience and...

The Australian Small Business Show ·

2026/02/14

Hello and welcome to this weeks episode of The Australian Small Business Show.In this episode we’re diving into the customer journey and why it’s time for small business owners to refresh and rethink how we attract, convert and retain customers in 2026. We unpack the difference between the buyer’s journey and the customer experience journey, and why both deserve intentional planning rather than being left to chance. From awareness right through to advocacy, we explore how we can be more strategic

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20:07

Keeping Things Human When You Automate

The Australian Small Business Show ·

2026/02/07

Hello and welcome to this week's episode of The Australian Small Business Show.In this episode, Matt and Kristy-Lee are joined by returning guest Val from Viya Technology to explore a very timely topic for small business owners, how to automate your business without losing the human touch. With AI and automation tools becoming more accessible than ever, many business owners are keen to improve efficiency but are equally concerned about how technology might impact customer experience, relationships

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12:53

Is Employee Loyalty Dead?

The Australian Small Business Show ·

2026/01/31

Hello and welcome to this weeks episode of The Australian Small Business Show.In this episode, Matt and Kristy-Lee tackle a big question many small business owners are asking right now, is employee loyalty dead? Drawing on their own experiences and observations of the next generation entering the workforce, they explore how the traditional idea of loyalty as a trade for long-term job security has shifted. With changing expectations, generational differences and the lasting impact of the pandemic,

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18:07

How to Hire Better in 2026

The Australian Small Business Show ·

2026/01/24

Hello and welcome to this week's episode of The Australian Small Business Show.In today’s episode, Matt and Kristy Lee dive into one of the biggest challenges facing small business owners right now hiring the right people in a rapidly changing landscape. With 2026 firmly on the horizon, they explore how the rules of recruitment are shifting, why hiring mistakes are more costly than ever, and how business owners need to adapt their approach to attract and retain great staff in a competitive market

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19:42

Getting Help to Systemise Your Business

The Australian Small Business Show ·

2026/01/17

Welcome to this weeks’ episode of The Australian Small Business Show!Today we have a returning guest - James Brown from BizTach Guru. James is a Certified Master SYSTEMologist® | SME Technology Expert | Time-Saving Specialist | Business Systemisation Pro.James stands at the forefront of business operation simplification, with a rich 20-year history spanning from manufacturing to tourism, currently specialising in construction and building trades.Through his venture, BizTech Guru, he introduces

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16:55

What's Your Word of the Year?

The Australian Small Business Show ·

2026/01/10

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are discussing our words of the year and why a word of the year can be more powerful than a New Year Resolution. It is not about perfection; it is all about direction.How you choose your word of the year will be personal to your journey as a small business owner. It should solve a current problem and help guide your decision when things get busy or messy.Your word of the year, like a New Year's Resolution, should make you

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14:43

The Importance of Slowing Down to Speed Up

The Australian Small Business Show ·

2026/01/03

Welcome to this weeks’ episode of The Australian Small Business Show! Today we are discussing the importance of slowing down to speed up in business, and why we all find it so hard as entrepreneurs and small business owner to take a break, re charge, refill our cup and take the time we need to pause.When we don’t take time to slow down, pause and rest, it’s very easy to get stuck in the weeds, and feel like you’re constantly chasing everything and everyone – and getting nowhere.Taking a break,

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18:10

The Power of Breathwork to Help You and Your Small...

The Australian Small Business Show ·

2025/12/27

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode we’re joined by returning guest Anthony Hopson. When we last had Anthony on the podcast he was talking about his work as a Finance Broker with his business Urban Brokers and today he is back to talk about how he supports business owners in an entirely different way – through teaching Breathwork.As Anthony shares today, how we breathe impacts our work performance, stress management, decision making and emotional

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11:31

Our 2025 year in Review and What's Happening in 2026

The Australian Small Business Show ·

2025/12/20

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode Kristy-Lee and Matt are talking through their 2025 years in review, from the lessons learnt to what went well. For many of us it’s been a tough year in business, so we’re not going to sugar coat it, this has been one of those years. Expectations have been high, budgets have been low and tensions have emerged.Then we turn our minds to 2026 and what we have on the horizon, both for the Australian Small Business Show

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20:06

The 3 Questions to Ask Yourself Before The Year Wraps Up

The Australian Small Business Show ·

2025/12/13

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode Kristy-Lee is sharing a simple but really helpful reflection practice that she does at the end of each year to help her start to map out how she will start the year ahead. And to show we walk the talk, we’re going to walk through this exercise live with you.There are 3 questions to ask yourself before the year wraps up:1)What will you stop doing in 2026?2)What will you keep doing in the new year?3)What will you

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20:08

The Systems and Structures That Keep Us Sane in Business

The Australian Small Business Show ·

2025/12/06

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode we up from last week’s conversation with Elise from Thryv, shifting the focus away from tech tools and toward the deeper systems and processes that make a small business more resilient. As the year winds down and business owners across the country juggle school events, holidays, deadlines, and fatigue, they explore what it really takes to run a business that doesn’t constantly feel like a roller coaster. Our goal:

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