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PODCAST

The Australian Small Business Show

Kristy-Lee Billett

The Australian Small Business Show has been created by small business owners, for small business owners. Your hosts Matt Heighway and Kristy-Lee Billett, who have both been running businesses for over 15 years, will bring our first hand experiences to offer insights, advice and inspiration to help you build a successful small business. Each week we’ll discuss one specific strategy, topic, resource or tip that’s relevant for every small business, and we’ll be inviting along some amazing guests and

business entrepreneurship

All Episodes

16:55

What's Your Word of the Year?

The Australian Small Business Show ·

2026/01/10

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are discussing our words of the year and why a word of the year can be more powerful than a New Year Resolution. It is not about perfection; it is all about direction.How you choose your word of the year will be personal to your journey as a small business owner. It should solve a current problem and help guide your decision when things get busy or messy.Your word of the year, like a New Year's Resolution, should make you

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14:43

The Importance of Slowing Down to Speed Up

The Australian Small Business Show ·

2026/01/03

Welcome to this weeks’ episode of The Australian Small Business Show! Today we are discussing the importance of slowing down to speed up in business, and why we all find it so hard as entrepreneurs and small business owner to take a break, re charge, refill our cup and take the time we need to pause.When we don’t take time to slow down, pause and rest, it’s very easy to get stuck in the weeds, and feel like you’re constantly chasing everything and everyone – and getting nowhere.Taking a break,

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18:10

The Power of Breathwork to Help You and Your Small...

The Australian Small Business Show ·

2025/12/27

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode we’re joined by returning guest Anthony Hopson. When we last had Anthony on the podcast he was talking about his work as a Finance Broker with his business Urban Brokers and today he is back to talk about how he supports business owners in an entirely different way – through teaching Breathwork.As Anthony shares today, how we breathe impacts our work performance, stress management, decision making and emotional

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11:31

Our 2025 year in Review and What's Happening in 2026

The Australian Small Business Show ·

2025/12/20

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode Kristy-Lee and Matt are talking through their 2025 years in review, from the lessons learnt to what went well. For many of us it’s been a tough year in business, so we’re not going to sugar coat it, this has been one of those years. Expectations have been high, budgets have been low and tensions have emerged.Then we turn our minds to 2026 and what we have on the horizon, both for the Australian Small Business Show

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20:06

The 3 Questions to Ask Yourself Before The Year Wraps Up

The Australian Small Business Show ·

2025/12/13

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode Kristy-Lee is sharing a simple but really helpful reflection practice that she does at the end of each year to help her start to map out how she will start the year ahead. And to show we walk the talk, we’re going to walk through this exercise live with you.There are 3 questions to ask yourself before the year wraps up:1)What will you stop doing in 2026?2)What will you keep doing in the new year?3)What will you

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20:08

The Systems and Structures That Keep Us Sane in Business

The Australian Small Business Show ·

2025/12/06

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode we up from last week’s conversation with Elise from Thryv, shifting the focus away from tech tools and toward the deeper systems and processes that make a small business more resilient. As the year winds down and business owners across the country juggle school events, holidays, deadlines, and fatigue, they explore what it really takes to run a business that doesn’t constantly feel like a roller coaster. Our goal:

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19:59

Building Business Resilience Through Smarter...

The Australian Small Business Show ·

2025/11/29

Welcome to this weeks’ episode of The Australian Small Business Show!Today we’re joined by Elise Balsillie from Thryv to talk about building business resilience and growth through smarter technology.As Head of Thryv Australia and New Zealand, Elise leads teams across customer channels, helping businesses streamline operations, embrace technology and grow with confidence through digital transformation.With more than 25 years of experience in media, education and technology, including two decades at

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15:27

Closing Your Business Over Christmas? How to Get It...

The Australian Small Business Show ·

2025/11/22

Welcome to this weeks’ episode of The Australian Small Business Show!Today we’re talking about a time of year we all look forward to, but can often come with unnecessary headaches – Christmas close downs. Here’s what we cover:Communicating the Closure Early:Start telling people now, if you haven’t already. Use every channel: website banner, Google Business Profile, email list, socials, invoice footer, and phone voicemail. Be explicit about things like final working day, re-opening day, response

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20:13

6 Sales Tips for Small Business Owners

The Australian Small Business Show ·

2025/11/15

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are sharing 6 Sales Tips for Small Business Owners Sales is the lifeblood of every small business. But let’s be real, most of us don’t love it….This episode breaks down how to sell more effectively without feeling “salesy,” and how small business owners can turn conversations into conversions.1. The Mindset Shift: From Selling to Helping People hate being sold to but love being helped. Position your offer as a solution,

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18:19

How to Choose the Right VA with Adrienne Donnelly...

The Australian Small Business Show ·

2025/11/08

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are joined by returning guest Adrienne Donnelly from Seed Virtual Assistants and Organised by Adrienne to discuss the tricky topic of how to choose the right VA for your small business. Knowing you need (or want) a VA is one thing, but selecting the right one is quite another challenge. In this discussion we unpack how to make a great decision on who you engage as a Virtual Assistant for your small business. Adrienne is an

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17:54

What Defines a ‘Small Business’?

The Australian Small Business Show ·

2025/11/01

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are talking about something that you might think we would have already covered here on the show – what actually is a ‘small business’. We’re looking at this both in terms of what the definitions various government agencies have, as well as our own perception of what small business means.The Definitions that Matter The Australian Taxation Office (ATO) defines a small business as one with under $10 million in annual

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20:54

The Importance of The Support We Have Around Us With...

The Australian Small Business Show ·

2025/10/25

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are talking about the support networks we have around us as small business owners with Dr Leanne Faulkner from Fortitude at Work.A little about Leanne:Many people in the business community might know me as “the soap lady” or the “goat lady”. Our youngest son had suffered with eczema from birth and in an effort to ease his discomfort I learned how to make goat’s milk soap as a gentle protective skin care alternative. In

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21:35

Mental Health and Wellness as a Small Business Owner

The Australian Small Business Show ·

2025/10/18

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are tackling the challenging topic of mental health and wellness as an Australian Small Business Owner.Let’s be real – being a small business owner is at times tough, stressful and can feel overwhelming. It’s difficult some days, weeks and months.October is Mental Health Month here in Australia, so we thought this was the perfect time to have a discussion about this.Matt and Kristy-Lee share their experiences on the impact

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13:15

Staying Authentic While Using AI In Your Small Business

The Australian Small Business Show ·

2025/10/11

Welcome to this weeks’ episode of The Australian Small Business Show!This week we are having a follow up discussion from last weeks chat with Amey Lee from Heart Content about Authentic Intelligence.In this episode we discuss how we’re using AI in our businesses, but keeping it real and authentic at the same time. We discuss the current challenges of using AI, and what we are seeing in the industries we work in, service and support when it comes to using AI really effectively.How are you using AI

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32:46

Authentic Intelligence – The Other ‘AI’ With Amey Lee...

The Australian Small Business Show ·

2025/10/04

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are joined by special guest Amey Lee from Heart Content.With years of experience helping brands bring together story, strategy, and content, Amey shows business owners how to increase their impact, streamline their marketing, amplify their message and attract their tribe by harnessing the power of brand story. Her career in brand and marketing spans more than 20 years and includes clients such as Fernwood Fitness, Guild

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19:12

Dealing with Difficult People

The Australian Small Business Show ·

2025/09/27

Welcome to this weeks’ episode of The Australian Small Business Show!Today we’re talking about dealing with difficult people – because let’s face it, if you’re in business, you’ll need to deal with difficult people at some point or another. Whether it’s a customer, client, supplier, even the ATO. It’s not a maybe, it’s a guarantee.As business owners there are different types of difficult people we might encounter. Customers or clients is one type. This might be the complainers, the slow payers, the

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22:07

Surviving Your First Time Firing a Staff Member

The Australian Small Business Show ·

2025/09/20

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are talking about surviving your first firing! When you start hiring staff, you don’t exactly think about how you might fire them, but at some point in your small business journey, terminating the employment of one of your team will be a reality, and let’s be honest, it won’t be fun.In this discussion we look at the emotional toll firing might have on you, and why this causes so many of us to put it off way longer than we

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21:07

The Rise of the Service Based Side Business with...

The Australian Small Business Show ·

2025/09/13

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are joined by Shandra Moran from The Transit Lounge to chat about the rise of the service based side business.The Transit Lounge helps Women grow aservice-based Side Business to support them in the future –so they can earn great money, doing work they love, without burning out.Before creating the Transit Lounge, Shandra had an eclectic career as…•A national multi-award winning Promotions & Marketing Director in the

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26:56

The Latest Small Business Owner Insights from Xero

The Australian Small Business Show ·

2025/09/06

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are unpacking the results of a recent report produced by Xero called ‘It’s Your Business – How Entrepreneurs are Redefining Their Success in Today’s World’.There are 2.6m small businesses in Australia, making up 97% of all businesses, contributing $590bn to GDP and employing 5.4m people.Xero surveyed 500 Australian small business owners for this survey and the findings were really interesting. We really enjoyed unpacking

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20:42

The Right to Disconnect - What Every Small Business...

The Australian Small Business Show ·

2025/08/30

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are taking a look at the recently implemented Right to Disconnect Laws which came into place for small businesses on the 26th August 2025.In this episode we unpack what the right to disconnect is and what it actually means, we discuss the implementation, pathway and why this matters for small business now and we take a look at what will it actually mean for your businesses in practical terms.I also share some real life

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