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PODCAST

Retail Remix

Retail TouchPoints

The rules of retail are constantly changing. Today, we"re in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry"s leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners,

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All Episodes

32:29

Beyond the Doom Scroll: Why Brands Are Turning to...

Retail Remix ·

2026/04/13

If you still think Snapchat is just for teenagers, you may be missing one of the most underappreciated growth channels in digital advertising.In this episode of Retail Remix, host Nicole Silberstein speaks with Sidharth Malhotra, Global VP of SMB at Snap, about why Snapchat is becoming an increasingly important platform for small- and mid-sized brands looking to acquire new customers. Sid explains how Snap’s nearly 1 billion-strong user community has matured into a high-spending audience,

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23:02

Merchandising a Marketplace: The Magician Behind...

Retail Remix ·

2026/03/30

With more than 120 million listings and millions of active sellers, Etsy operates one of the most unique marketplaces in retail. But surfacing the right products for the right buyers requires more than algorithms alone.In this episode of Retail Remix, host Nicole Silberstein speaks with Mary Andrews, Head of Global Merchandising at Etsy, about how the company balances human insight and instinct with AI-driven discovery to curate a shopping experience that feels both personalized and

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26:31

Scaling With Soul: Beyond Yoga’s Playbook for...

Retail Remix ·

2026/03/23

In the crowded activewear market, Beyond Yoga has built its brand around something deeper than product: comfort, body inclusivity and the belief that wellness should feel good — not unattainable.In this episode of Retail Remix, Nicole Silberstein speaks with Katie Babineau, CMO of Beyond Yoga, about how the brand has scaled its presence while staying rooted in the values that built its loyal community. From its cult-favorite Spacedye fabric to its long-standing commitment to body

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38:43

The Iron Man Suit of Fashion: Stitch Fix’s Human + AI...

Retail Remix ·

2026/03/16

AI may be everywhere right now, but for Stitch Fix, it’s been foundational for 15 years.In this episode of Retail Remix, Nicole Silberstein sits down with Tony Bacos, Chief Product and Technology Officer at Stitch Fix, to explore how the brand blends data science and human instinct to power personalized styling at scale — and how that balance is helping fuel a business turnaround.Tony shares how Stitch Fix’s recommendation engine has evolved from early algorithms to today’s generative AI

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23:07

Agentic Commerce & the Marketplace Boom with Mirakl’s...

Retail Remix ·

2026/03/09

In less than five years, launching a third-party marketplace has gone from a questionable move to a strategic imperative for many major retailers. Recorded live at NRF 2026, this episode of Retail Remix digs into that shift with Scott Eckert, CEO of the Americas at marketplace operator Mirakl.Scott explains why retailers are embracing curated marketplaces as an offensive growth strategy — no longer just as a defensive reaction to Amazon — and how brands like Ulta Beauty, Best Buy and Lowe’s

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22:53

From Overstock to Opportunity: How B-Stock Powers...

Retail Remix ·

2026/03/02

Resale may be having a mainstream moment on the consumer side — but behind the scenes a much larger B2B engine has been quietly evolving for nearly two decades.Recorded live from the show floor at NRF 2026, this episode of Retail Remix features Nicole Silberstein in conversation with Marcus Shen, CEO of B-Stock, a technology platform and marketplace that helps major brands and retailers efficiently sell excess and returned inventory to a network of small business buyers.Marcus shares how

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25:42

Inside the World’s Most Interesting Stores with Jack...

Retail Remix ·

2026/02/23

What makes a great store in 2026? Sometimes, it’s not clarity — it’s curiosity.Recorded live from the show floor at NRF 2026, this episode of Retail Remix features host Nicole Silberstein in conversation with Jack Stratten, Director at Insider Trends and one of the industry’s most well-traveled retail observers. Jack spends his time visiting stores around the world, identifying what works, what doesn’t, and, most importantly, why.From a wellness-meets-retail concept in Soho to immersive

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21:41

How Fabletics Hit $1B and What’s Fueling Its Next...

Retail Remix ·

2026/02/09

In this episode of Retail Remix, host Nicole Silberstein chats with Meera Bhatia, President and COO of Fabletics, on the strategies powering the brand’s impressive momentum.Fresh off hitting the $1 billion revenue milestone, Meera breaks down how Fabletics has driven sustained growth through category expansion, measured store growth and a flexible membership model that delivers both value for consumers and predictability for the business. She also shares how AI is being deployed across the

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29:57

Inside Google Cloud’s Vision for the AI Era

Retail Remix ·

2026/02/02

AI took center stage at NRF 2026, and few moments underscored its importance more than Google CEO Sundar Pichai’s keynote, where he outlined how shopping is evolving in an increasingly agentic, AI-driven world.This episode of Retail Remix, recorded live from the show floor, features host Nicole Silberstein in conversation with Anil Jain, who leads Global Strategic Industries at Google Cloud. Anil shares how Google Cloud is working with retailers to reimagine everything from product

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19:28

Deep Dive: AI’s Next Chapter in Retail — Scale,...

Retail Remix ·

2026/01/29

This episode is brought to you by Airia.AI dominated conversations at NRF 2026—but as adoption accelerates, so do the risks. In this Retail Remix Deep Dive bonus episode, host Adam Blair, Editor at Retail TouchPoints, sits down with Kevin Kiley, CEO of AIRIA, to explore how retailers can unlock the promise of AI without exposing themselves to unnecessary vulnerability.Together, they unpack where AI is delivering real value across retail, from store associate enablement to back-office

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24:23

NRF 2026 Takeaways: AI, Authenticity & the Human Factor

Retail Remix ·

2026/01/26

The NRF Big Show is always a whirlwind and this year was no exception. In this special episode of Retail Remix, host Nicole Silberstein is joined live from the show floor by her colleagues Adam Blair of Retail TouchPoints and Kate Robertson of Shop Eat Surf Outdoor to break down what stood out while everything was still fresh.From first-time impressions (Kate has never been before) to veteran perspectives (Adam has attended going on 20 years), the trio reflects on the themes that dominated

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18:52

6 Nuggets of Wisdom for 2026 from Pacsun, ThredUp,...

Retail Remix ·

2026/01/19

As we kick off 2026, Retail Remix is spotlighting some of the most illuminating moments from last season that bear repeating. In this special episode, host Nicole Silberstein revisits standout insights from 2025 that continue to resonate as the industry navigates AI, shifting consumer expectations and the evolving role of physical retail.Highlights Include:Why retailers must do (beyond optimizing their product data) to stay visible in AI-powered search platforms;How “napkin math,” that is,

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3:55

Bonus: A Brief Ode to the Joy of Shopping

Retail Remix ·

2025/12/22

As a final send-off to the year, host Nicole Silberstein shares some off-the-cuff thoughts on something we forgot to talk enough about this year — the irreplaceable pleasure of shopping in stores, and why AI won’t change that.Happy Holidays from your friends at Retail Remix — see you in 2026!Key TakeawaysMaybe what we all need a little more of right now is in-person shoppingRelated LinksEpisode 258 - Redesigning with Reverence: Inside the New MoMA Design Store ExperienceEpisode 253 - How

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31:49

AI Reality Check: Klaviyo CEO on What’s Hype, What...

Retail Remix ·

2025/12/15

This episode is brought to you by Commerce.AI is reshaping the retail landscape faster than any technology in recent memory, but with the hype comes confusion — and a lot of big questions about what AI can actually do for retailers today.In this episode of Retail Remix, host Nicole Silberstein sits down with Andrew Bialecki, Co-founder and CEO of Klaviyo, to separate reality from speculation and explore how AI is changing marketing, customer service and the entire shopping experience.Andrew

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26:12

Independent Retail in a Time of Change

Retail Remix ·

2025/12/08

This episode is brought to you by Commerce.Independent retailers have always been nimble, but the past few years have demanded even more adaptability. In this episode of Retail Remix, host Nicole Silberstein is joined by Jen Burke, Chief Revenue Officer at wholesale marketplace Faire, who helps us dig into how independent retailers are thriving amid so much socioeconomic and technological change.Jen shares how this powerful segment of retailers — which account for more than half of all U.S

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21:37

How Anthropologie is ‘Curating a Lifestyle’ with its...

Retail Remix ·

2025/12/01

This episode is brought to you by Commerce.Private label brands aren’t just supporting acts anymore — many are becoming stars in their own right, and Anthropologie’s Maeve label is proving the point.In this episode of Retail Remix, host Nicole Silberstein sits down with Anu Narayanan, President of Women’s and Home at Anthropologie Group, to go inside the decision to elevate Maeve from an in-house favorite to a standalone brand with its own stores, website and social presence.Anu shares how

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21:34

How Google Is Redefining the Shopping Journey

Retail Remix ·

2025/11/24

This episode is brought to you by Commerce.Google has always played a central role in the shopping journey, but it isn’t a retailer or even a marketplace. In fact, more than 1 billion shopping searches happen on the platform every day, yet Google has never been the endpoint. Now, with the rise of AI, multimodal search and agentic experiences, Google is ready to once again transform how consumers discover and shop for products online.In this episode of Retail Remix, host Nicole Silberstein

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29:23

What DoorDash Plans to Deliver Next

Retail Remix ·

2025/11/17

This episode is brought to you by Commerce.DoorDash has come a long way from delivering takeout. Today, it’s a platform for everything local — powering delivery, fulfillment and retail innovation across dozens of categories.In this episode of Retail Remix, host Nicole Silberstein sits down with Fuad Hannon, DoorDash’s VP of New Verticals, to unpack how the company is executing its vision to level the local commerce playing field. From the launch of DashMart Fulfillment Services to

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23:45

How Visa is Preparing for the Agentic Commerce Era

Retail Remix ·

2025/11/10

This episode is brought to you by Commerce.As AI transforms how people discover and shop, one question looms large: how will payments evolve to keep up?In this episode of Retail Remix, host Nicole Silberstein sits down with Rob Cameron, a self-described “payments nerd” and Global Head of Acceptance Solutions at Visa, to explore how the rise of agentic AI — where intelligent AI agents handle everything from product discovery to checkout — is shaping the future of commerce, and with it

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32:42

Amazon Ads’ Former Evangelist on the Future of Retail...

Retail Remix ·

2025/11/03

This episode is brought to you by Commerce.Retail media — or should we say commerce media — has exploded into one of the fastest-growing opportunities in marketing. But with so many players, platforms and acronyms, where is it all headed?In this episode of Retail Remix, host Nicole Silberstein sits down with Jeff Cohen, former Principal Evangelist at Amazon Ads and now Chief Business Development Officer at Skai, to unpack how the space has evolved and what’s coming next.Jeff shares how he

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