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PODCAST

Retail Remix

Retail TouchPoints

The rules of retail are constantly changing. Today, we"re in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry"s leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners,

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All Episodes

19:59

Deep Dive: Preparing Store Associates for the...

Retail Remix ·

2026/09/24

This episode is brought to you by KWI.Shoppers are walking into stores armed with more than a shopping list. AI is helping them research products, compare prices and evaluate brands before they ever arrive, creating a new challenge for associates who need to answer increasingly specific questions while keeping the in-store experience moving. The opportunity for retailers isn’t simply adding more AI. It’s giving associates accurate information at exactly the moment they need it.In this

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23:27

The Trends Reshaping Retail Advertising with...

Retail Remix ·

2026/09/21

AI, creators and commerce media are transforming how retailers reach consumers, but figuring out where to invest is getting more complicated. As discovery shifts beyond traditional search and shoppers become increasingly value-conscious, marketers need to understand not only where consumers are spending their time, but what actually earns their attention.Ruth Mortimer, Global President of Advertising Week, has a front-row seat to the trends shaping the industry. Ahead of Advertising Week

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23:55

Deep Dive: Why You Should be Paying Closer Attention...

Retail Remix ·

2026/09/17

Sizing may not get the same attention as assortment planning, allocation or inventory optimization, but getting it wrong can have a significant impact on retail margins. When core sizes sell out while others linger on clearance racks, retailers face lost sales, excess inventory and frustrated customers. In this special Retail Remix Deep Dive, host Kate Robertson sits down with James Theuerkauf, VP of Product at Anaplan and Co-founder of Syrup Tech, which Anaplan acquired in 2025. They

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33:44

From 75 Stores to 3,500: Inside My Better Batch’s...

Retail Remix ·

2026/09/14

The baking aisle has been dominated by the same legacy brands for decades. But Lindsay Hancock, Founder of My Better Batch, saw an opportunity hiding between value-focused mixes and highly specialized products: a premium shortcut that could deliver the taste and experience of homemade without the work of baking from scratch.After helping to build Creative Snacks and eventually selling the company to KIND, Lindsay took what she learned about retail-first strategy and applied it to a new

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23:24

From Startup to NYSE: Once Upon a Farm’s...

Retail Remix ·

2026/08/24

This episode is brought to you by Lightspeed.Parents are paying closer attention than ever to what goes into their children’s food, but making healthier options accessible at scale remains one of the industry’s biggest challenges.In this episode of Retail Remix, Kate Robertson sits down with Katie Marston, Chief Marketing Officer of Once Upon a Farm, to discuss the company’s recent IPO, its mission to transform children’s nutrition and how it’s balancing purpose with growth. Katie shares

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21:18

From Fiber Maxxing to GLP-1: The Vitamin Shoppe CEO...

Retail Remix ·

2026/08/17

This episode is brought to you by Lightspeed.From fiber maxxing and liver health to GLP-1 support and protein-packed everything, wellness trends are evolving faster than ever. For retailers, the challenge isn’t just keeping up, it’s helping customers separate hype from lasting habits.In this episode of Retail Remix, Kate Robertson sits down with Sharon Leite, CEO of The Vitamin Shoppe, to discuss the findings from the company’s 2026 Health & Wellness Trend Report. Sharon shares how The

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23:40

Why the Best Subscription Brands Make It Easy to Leave

Retail Remix ·

2026/08/10

Subscription acquisition may be slowing, but that doesn’t mean consumers are falling out of love with subscriptions. Instead, they’re becoming far more selective about which services earn a permanent place in their monthly budgets.In this episode of Retail Remix, Kate Robertson sits down with Rachel Sheriff, Chief Customer Officer at Recurly, to unpack the findings from the company’s 2026 State of Subscriptions report. Rachel explains why retention has become the industry’s biggest

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22:37

How AI Could Level the Playing Field for Independent...

Retail Remix ·

2026/08/03

As AI reshapes the grocery industry, independent retailers face a critical question: will the technology help them compete, or widen the gap between them and national chains?In this episode of Retail Remix, Kate Robertson sits down with Tal Zlotnitsky, Founder and CEO of Breez AI, to discuss why he believes AI represents both the biggest threat and the greatest opportunity for regional and independent grocers. Tal explains why owning the AI that interacts with shoppers will become

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22:06

Inside Instacart’s Billion-Dollar Growth Flywheel...

Retail Remix ·

2026/07/27

This episode is brought to you by KWI.Instacart recently crossed $1 billion in quarterly revenue, and alongside its impressive marketplace growth, it’s also evolving into a powerful technology partner for retailers while continuing to redefine the digital grocery experience.In this episode of Retail Remix, Kate Robertson speaks with Ryan Hamburger, Chief Commercial Officer at Instacart, about the company’s expanding role across marketplace services, enterprise technology, retail media and

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24:36

Deep Dive: How to Maximize Summer Sales with Lightspeed

Retail Remix ·

2026/06/25

This episode is brought to you by Lightspeed.Summer can be one of the trickiest seasons for retailers. Inventory needs to move before fall arrives, demand can shift with changing weather patterns and teams are already looking ahead to the next major buying cycle.In this special bonus episode of Retail Remix, Kate Robertson sits down with Marie Baldauf-Lenschen, Director of Supplier Network Partnerships at Lightspeed, to discuss how retailers can make smarter inventory, merchandising and

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20:06

From Loyalty Data to Retail Media: Molly Hjelm’s...

Retail Remix ·

2026/06/22

Retail media has quickly become one of retail’s most important growth engines, but Ace Hardware is taking a different approach. One that’s built around local ownership, community relevance and real-world customer needs.In this episode of Retail Remix, Kate Robertson speaks with Molly Hjelm, CVP of RedVest Media, Ace Hardware’s retail media network, about launching a full-funnel RMN in just six months and what makes the co-op retailer uniquely positioned in the space. Molly shares how Ace is

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19:56

Winning on Reddit: How Walmart, Home Depot and MAC...

Retail Remix ·

2026/06/15

As AI-generated content floods the internet, shoppers are increasingly looking for something harder to fake: real human opinions.In this episode of Retail Remix, Kate Robertson speaks with Anna Haffner, Senior Director of Large Customer Sales at Reddit, about how the platform is becoming a powerful force in retail discovery and commerce. Anna explains why shoppers are turning to Reddit for trusted recommendations; how brands and retailers such as Walmart, Home Depot, Dove and MAC Cosmetics

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22:05

Beyond the Dress: Inside David’s Bridal’s...

Retail Remix ·

2026/06/08

David’s Bridal may be best known for wedding dresses, but the brand’s next chapter is about something much bigger: becoming a digital platform for the entire wedding journey.In this episode of Retail Remix, Kate Robertson speaks with Elina Vilk, President and Chief Business Officer of David’s Bridal, about how the 75-year-old brand is transforming from a dress retailer into an AI-powered wedding ecosystem. Elina shares how David’s Bridal is expanding from “aisle to algorithm,” using tools

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17:54

How Frances Valentine Built a Viral Fashion Brand...

Retail Remix ·

2026/06/01

For years, fashion brands chased younger consumers online, but Frances Valentine has found its edge by doing the opposite. Building a vibrant, social-first brand experience around women 50 and up.In this episode of Retail Remix (and the first hosted by new Retail TouchPoints Editor-in-Chief Kate Robertson), Kate sits down with Katherine Brodie, CMO of Frances Valentine, to discuss how the brand is scaling through video-first storytelling, creator-style content and a deeply engaged community

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19:10

The New Rules of DTC: How AquaSonic Became a...

Retail Remix ·

2026/05/18

DTC success used to hinge on cutting out the middleman. Today, the real growth opportunity is knowing how to show up everywhere customers shop.In this episode of Retail Remix, host Nicole Silberstein speaks with Arsalan Rahbarpoor, Founder and CEO of AquaSonic, about how he built an Amazon-native oral care brand that now sells across Walmart, Target, Walgreens, Best Buy and TikTok Shop. Arsalan shares how AquaSonic disrupted a legacy-dominated category with premium design, accessible

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29:36

AI-Powered Pricing: The Future of Retail — or a...

Retail Remix ·

2026/05/11

In an era of tariff swings, rising costs and AI-powered deal hunting, pricing has become one of the most complex (and consequential) levers in retail.In this episode of Retail Remix, host Nicole Silberstein speaks with Revionics’ Matt Pavich about how retailers are using AI-driven pricing to stay competitive without eroding consumer trust. Matt breaks down the difference between dynamic pricing and surveillance pricing, explains why the best retailers use AI to listen more closely to

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37:51

Calling BS in the Sauce Aisle: How One CPG Brand is...

Retail Remix ·

2026/05/04

If you’ve ever stood in the grocery aisle staring at a wall of “clean,” “natural” or “better-for-you” labels and wondered what any of it actually means, you’re not alone.In this episode of Retail Remix, host Nicole Silberstein speaks with Anna Vocino — actor, comic, cookbook author and founder of Eat Happy Kitchen — about what it really takes to build a clean-label CPG brand in a market dominated by food giants.Anna shares how her celiac diagnosis set her on a hunt for better-for-you foods

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26:03

Selling Memory at Scale: Pandora’s Digital...

Retail Remix ·

2026/04/27

Most people know Pandora for its iconic charms, but far fewer realize the company is the largest jewelry brand in the world by volume — producing more than 100 million pieces a year.In this episode of Retail Remix, host Nicole Silberstein speaks with David Walmsley, Chief Digital and Technology Officer at Pandora, about how the brand is modernizing its business without losing sight of what it really sells: memory, connection and emotion. David shares how Pandora’s Program Phoenix

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29:17

How Whatnot Made Live Shopping Click in America

Retail Remix ·

2026/04/20

After years of hype around live shopping in the U.S., Whatnot looks like it might be one of the first companies to truly make the model stick at scale.In this episode of Retail Remix, host Nicole Silberstein speaks with Whatnot’s VP of Categories and Expansion Armand Wilson about why the platform’s community-first approach is resonating with Western consumers. Armand explains how Whatnot evolved from a collectibles marketplace built around trust into a live shopping platform spanning

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32:29

Beyond the Doom Scroll: Why Brands Are Turning to...

Retail Remix ·

2026/04/13

If you still think Snapchat is just for teenagers, you may be missing one of the most underappreciated growth channels in digital advertising.In this episode of Retail Remix, host Nicole Silberstein speaks with Sidharth Malhotra, Global VP of SMB at Snap, about why Snapchat is becoming an increasingly important platform for small- and mid-sized brands looking to acquire new customers. Sid explains how Snap’s nearly 1 billion-strong user community has matured into a high-spending audience,

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