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The Fluent Edge

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Sharper English. Smarter business. Gain a competitive advantage by advancing your Business English vocabulary, knowledge, and understanding.

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All Episodes

00:12:41

23 - Why Customers Really Stay—or Leave

The Fluent Edge ·

2025/11/08

Why Customers Really Stay—or Leave 🚪 | Deep Dive ExplainerHave you ever bought something and felt just okay about it? Or maybe you were unexpectedly delighted ✨ … or totally disappointed 😬? Those feelings aren’t random—they’re the hidden gears driving customer loyalty, word of mouth, and business survival.In this Deep Dive, we explore customer satisfaction, delight, and dissatisfaction—and why they matter more than you think:📌 What you’ll learn in this video:✅ The difference between satisfaction

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00:12:41

22 - Beyond the ad - Master Marketing with the 4 Ps...

The Fluent Edge ·

2025/11/05

🎯 The 4Ps vs. the 4Cs | How Companies REALLY Market to YouHave you ever looked at a product or service and thought: “What were they thinking?” 🤔 Behind every slick launch is a carefully planned strategy—and today, we’re pulling back the curtain on the frameworks businesses use to win you over.In this Deep Dive, we explore two classic marketing models—the 4Ps (Product, Price, Place, Promotion) and the 4Cs (Customer Solution, Customer Cost, Convenience, Communication)—and reveal how they shape the

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00:12:44

21 - Futurology to Foresee - Navigating Uncertainty,...

The Fluent Edge ·

2025/11/01

🔮 How Do Big Companies Plan for an Uncertain Future? | Scenario Planning, Futurology & Risk ManagementWelcome to The Deep Dive! 🌍 Today we’re tackling one of the biggest challenges any global company faces: how do you prepare for a future that’s unpredictable, constantly shifting, and full of risk?We’ll explore the strategic playbook companies like major oil giants use to anticipate the unknown, manage crises, and even shape their industries.📌 What you’ll learn in this video:Scenario Planning

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00:07:33

20 - From Intrapreneurship to Industry Shakeout - The...

The Fluent Edge ·

2025/10/29

🚀 How Do Ideas Become Industry-Changing Innovations?Welcome to The Deep Dive! In this episode, we peel back the curtain on how small sparks of creativity inside massive corporations grow into products that can reshape entire industries. From the lone genius in a garage to skunk works teams at IBM, we’ll explore how innovation takes root—and what happens once it hits the market.📌 What you’ll discover in this video:✨ Corporate Innovation Hacks – How companies foster creativity through corporate

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00:14:37

19 - Giants or Startups - Unpacking the Hidden Chess...

The Fluent Edge ·

2025/10/25

🏢 Why are some industries ruled by giants while others are packed with small players?In this Deep Dive, we pull back the curtain on the hidden chess game of global business—exploring the forces that shape whether an industry becomes a land of giants or a bustling marketplace of independents.📌 What you’ll discover in this video:⚖️ Concentrated vs. Fragmented Industries – Why steel is dominated by a few giants, while restaurants are endlessly diverse.🚪 Barriers to Entry – How “gates” decide who

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00:16:29

18 - Why do some companies thrive while others flounder?

The Fluent Edge ·

2025/10/22

🎯 Why do some companies thrive while others flounder?In this Deep Dive, we unpack the powerful frameworks that explain how businesses compete, adapt, and win. From Michael Porter’s legendary ideas to the practical insights of SWOT analysis, this episode gives you the shortcut to thinking like a strategist.📌 What you’ll learn in this video:🔍 Michael Porter’s Five Forces – the hidden dynamics that shape every industry’s profit potential.🧭 SWOT Analysis (Strengths, Weaknesses, Opportunities,

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00:11:50

17 - Decoding Competition - The Crucial Difference...

The Fluent Edge ·

2025/10/18

⚔️ Competition: It’s everywhere—but do we really understand it?From boardrooms to breaking news, competition shapes markets, drives innovation, and determines who thrives (and who doesn’t). But here’s the thing—competition isn’t one-size-fits-all. In this Deep Dive, we unpack the real meaning of competition and reveal how to spot the difference between being competing and being truly competitive.📌 What you’ll learn in this video:🏢 Who your competitors really are: the difference between main

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00:11:09

16 - Unpacking Business Strategy - From Planning to...

The Fluent Edge ·

2025/10/15

🎯 What does “strategy” in business really mean?It’s one of those words tossed around everywhere—from sports to politics to boardrooms—but when companies talk strategy, there’s far more under the surface.In this episode of The Deep Dive, we cut through the buzzwords and explore the real mechanics of strategic thinking: how businesses plan, allocate resources, form partnerships, and make bold moves to win in competitive markets.📌 Here’s what you’ll discover in this video:🗺️ The two meanings of

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00:10:44

15 - Benchmarking & Six Sigma - The Relentless...

The Fluent Edge ·

2025/10/11

✨ How do the world’s best organizations chase perfection—and actually get close to it?In this Deep Dive, we unpack two powerful ideas that transformed how businesses think about excellence: Benchmarking and Six Sigma Quality. One looks outward to learn from the best. The other looks inward to eliminate errors almost entirely. Together, they reveal what it really takes to achieve near-flawless results.📌 What you’ll discover in this episode:🔍 Benchmarking: More than copying—it’s decoding success

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00:13:48

14 - Revolution or Ruin - The Radical Truth About...

The Fluent Edge ·

2025/10/08

🔥 Small tweaks… or a total revolution? When is it time to stop polishing an old system and start over with a completely new one?In this Deep Dive, we explore Business Process Re-Engineering (BPR) — the radical 1990s management philosophy that told companies: “Don’t just improve… reinvent.” 🚀📌 What you’ll learn in this episode:Why BPR rejected small, incremental changes in favor of fundamental, radical, and dramatic redesignsHow Michael Hammer & James Champy’s Reengineering the Corporation

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00:13:17

13 - People at the Core - How Leading Models Drive...

The Fluent Edge ·

2025/10/04

👥 Quality Is People: From Employees to Communities 🌍When you hear the word quality, what comes to mind? A flawless product? Exceptional service?What if true quality isn’t just about things — but about people?In this Deep Dive, we uncover how leading frameworks put humans at the very center of quality management:✨ Investors in People (IIP): A globally recognized standard that proves investing in employees isn’t just nice words — it’s a strategic engine for business success. From leadership

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00:12:05

12 - Unpacking TQM, Kaizen, and Just in Time: The...

The Fluent Edge ·

2025/10/01

🔧 TQM, Kaizen & Just-in-Time: The Ideas That Transformed Manufacturing 🔧What do Toyota, global supply chains, and worker empowerment all have in common? They were shaped by three revolutionary concepts: Total Quality Management (TQM), Kaizen, and Just-in-Time (JIT).In this Deep Dive, we unpack how these ideas didn’t just change factories — they rewrote the rules of global business.Here’s what you’ll discover:✅ TQM (Total Quality Management): Why it was more than an ’80s buzzword, and how it

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00:15:17

11 - What Is ISO — And Why Does It Shape Everything...

The Fluent Edge ·

2025/09/27

🌍 What Is ISO — And Why Does It Shape Everything You Use? | Deep Dive into ISO 9000 🌍When you sip a great coffee, use an app that just works, or drive a car that feels solid and safe — you’re experiencing quality. But here’s the secret: that reliability isn’t luck. It’s engineered.In this Deep Dive, we pull back the curtain on the International Organization for Standardization — better known as ISO — and explore how global quality standards quietly shape almost every product and service in your

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00:11:30

10 - The Hidden History and Future of Quality - From...

The Fluent Edge ·

2025/09/24

💡 What Does REAL Quality Mean? 💡We throw the word quality around all the time — but what does it actually mean? Is it just about avoiding mistakes, or is it something much deeper that can make or break a business?In this Deep Dive, we uncover the fascinating story of how Japan stunned the world in the 1980s with superior cars and electronics — and the surprising twist that their systems for excellence actually came from American experts like W. Edwards Deming and Joseph Juran. The wake-up call

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00:13:04

9 - Emotional Intelligence - The New Benchmark for...

The Fluent Edge ·

2025/09/20

🌍 The Skills That Really Matter in the 21st Century 🌍For decades, “success” was defined by hard skills — technical know-how you could measure, test, and list on a résumé. But in today’s fast-changing world, that old formula isn’t enough anymore. A profound shift is underway, and it’s transforming what truly drives careers, companies, and even our personal relationships.In this Deep Dive, we explore:🔹 Why soft skills aren’t “soft” anymore – they’re now foundational for thriving in the modern

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00:14:08

8 - Teamwork Secrets: Why Some Teams Thrive (and...

The Fluent Edge ·

2025/09/17

🤝 Teamwork Secrets: Why Some Teams Thrive (and Others Fail) 🚀Have you ever been on a team where everything just clicked — ideas flowed, goals aligned, and the group felt unstoppable? And then on another team where it was all conflict, confusion, and frustration? What makes the difference? In this video, we take a deep dive into the science of team building — exploring the hidden dynamics that separate high-performing teams from dysfunctional ones.Here’s what you’ll learn:🔹 The Power of Common

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00:10:47

7 - Managing Talent: Why Rare Skills Define the...

The Fluent Edge ·

2025/09/13

What really drives a company’s success? Is it money, tech… or something far more human? In this episode, we explore the world of core competence — the rare individuals whose unique skills make them the heart of the operation and the key to a company’s competitive edge.Join us as we unpack:🔹 Who are the “core competence”? – Not always CEOs or executives, but specialists whose expertise is so rare they define company strategy.🔹 Scarcity in Numbers – Studies reveal that in companies of tens of

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00:11:57

6 - Deconstructing Stress - The Nuances of Work-Life...

The Fluent Edge ·

2025/09/10

😰 Stress, Burnout & Work-Life Balance: What Really Works? 🌍Stress isn’t just a buzzword — for many of us, it feels like a constant companion. But what does “stress” really mean, what causes it, and how do we actually find balance in today’s changing world of work?In this deep dive, we unpack the sources you’ve shared to reveal the hidden truths about stress and the modern search for quality of life.Join us as we explore:🔹 The Language of Stress – From casual “I’m stressed out” to serious

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00:12:53

5 - Flexible vs Protection: Norway vs Psia

The Fluent Edge ·

2025/09/06

💼 Job Flexibility vs. Job Protection: Norway vs. Psia 🌍Imagine losing your job with just two weeks’ notice in one country… but receiving 18 months of paid parental leave in another. How can work realities be so drastically different? In this deep dive, we explore two advanced economies — Norway and Psia — and their radically different approaches to labor markets, career security, and social welfare. Join us as we unpack:🔹 The Norwegian Model – A highly flexible system with short notice periods,

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00:09:33

4 - From Job for Life to Portfolio Career -...

The Fluent Edge ·

2025/09/03

🎙️ Welcome to “The Changing Landscape of Work: From Stability to Portfolio Careers.”In this episode of The Fluent Edge, we dive into the massive shifts reshaping professional life and ask: what does career success really mean in today’s world — and tomorrow’s?Join us as we explore:🔹 The Fading “Job for Life”Through Nigel’s story, we see how the once-reliable promise of stability is giving way to outsourcing, restructuring, and a new model where loyalty to a single company is no longer the norm.🔹

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23 results

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