The Payments Leaders Show

41:58

To build your brand - be authentic, conduct business...

The Payments Leaders Show ·

2026/10/02

Fascinating conversation with Chloe Bate, fractional CMO and former marketing leader at L'Oréal and Diageo, to explore what separates iconic brands from ordinary products. Throughout the conversation, one theme repeatedly emerged: trust is the foundation of every enduring brand. Chloe explained that there is no magic formula for building a brand that stands the test of time. Instead, success comes from patiently building brand equity through thousands of small interactions. She shared the analogy of

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36:47

ClearBank made history as the UK's first new clearing...

The Payments Leaders Show ·

2026/09/28

In this episode of The Payments Leaders Show, I sat down with Mark Fairless, CEO of ClearBank, to explore how banking infrastructure, embedded finance, real-time payments and digital assets are reshaping the future of financial services.ClearBank made history as the UK's first new clearing bank in more than 250 years, and over the last decade has become a key enabler of many of the country's fastest-growing fintechs. As fintech businesses have evolved from ambitious startups into major financial

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39:30

Andrew Rankin - Chief Payments Officer at HSBC UK,...

The Payments Leaders Show ·

2026/09/15

In this episode of the Payments Leaders Show, I sit down with Andrew Rankin, Chief Payments Officer at HSBC UK, Consumer Banking, to explore the future of payments, leadership, trust, and innovation. Andrew shares responsibility for four key areas at HSBC: existing customer payment journeys, open banking, the National Payments Vision, and emerging innovations such as agentic commerce and tokenisation. Throughout the conversation, one theme emerges above all others: trust. A defining moment in

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38:25

Payments Is a Team Sport: Trust, Curiosity and...

The Payments Leaders Show ·

2026/09/09

Payments Is a Team Sport: Trust, Curiosity and Collaboration in the Age of Cybersecurity In this fascinating episode I am joined by Kęstutis Saulis, Head of Payments at Nord Security, to explore the critical intersection between payments, cybersecurity and fraud prevention. While many people see cybersecurity as protecting the perimeter, Kęstutis explains that the real battleground is identity. Every payment is fundamentally an act of trust and identity verification, making cybersecurity and

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47:40

"I believe in the trust economy".

The Payments Leaders Show ·

2026/08/20

Denise headline "I believe in the trust economy". She shares how Enfuce achieved impressive international growth by building for scale before scale existed, staying anchored to strong values, and maintaining a long-term vision from day one. She challenges the common assumption that payment transformation is primarily a technology project, arguing instead that people, mindset and leadership are the hardest and most important parts of any transformation journey. The conversation dives deep into the

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40:51

Ugne Buraciene - Group CEO payabl. The vital...

The Payments Leaders Show ·

2026/07/27

The vital difference between ambition and consistency.How preparation, particularly in the Payments industry matters. Ambition, the spark, but it's the everyday showing up that actually makes the difference. Confidence is one trait many seek, yet Ugne shared that preparation and habits beat confidence every day when that's just put into a procedure.Ugne's desire to keep learning shone through. A curiosity that is probably, one that won't get fulfilled anytime soon. Challenging assumptions, but at

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57:00

Ian McLernon - Group Chief Markets Officer Remy...

The Payments Leaders Show ·

2026/06/05

The More You Adapt, The Luckier You Become.In this episode I sit down with global business leader Ian McLernon to explore what it really takes to build a career that evolves, adapts, and thrives in today’s uncertain world. Ian’s career journey is anything but linear. From early roles in retail and marketing to leading global luxury businesses across London, Hong Kong, Singapore, and New York, he shares how success isn’t about climbing a ladder, it’s about moving sideways, staying curious, and

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01:02:09

The Career Decision Room - 5 Career Truths Most...

The Payments Leaders Show ·

2026/05/13

This episode was a little different.I was not the host asking the questions I was in the hot seat. Communications strategist and stellar wordsmith Matt Pears turned the tables and put me through "The Career Decision Room": a set of powerful questions designed to uncover the 5 blind spots that quietly shape and limit our careers. What emerged was not just a conversation. It was a series of uncomfortable truths that I believe every professional especially high performers need to hear.The most

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15:18

Candice Pressinger - Director of Customer Data...

The Payments Leaders Show ·

2026/05/05

Candice Pressinger - Director of Customer Data Security, Elavon Europe talks to Adrian Evans.Key learnings:The "False Positive" commercial gap Candice reveals a staggering statistic: while global fraud costs the industry approximately $300 billion, the cost of "false positives" (legitimate transactions blocked by over-zealous security) is double that at $600 billion. Furthermore, 50% of customers rejected by security checks never return to that merchant.Fraud as a macro-economic power The scale of

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52:07

Sulabh Agarwal - Managing Director, Global Head of...

The Payments Leaders Show ·

2026/05/01

In this episode of The Payments Leader Show, I was joined by Sulabh Agarwal, Global Head of Payments at Accenture, for an insightful conversation about the future of the payments industry and the forces shaping it between now and 2028.Sulabh shares his personal journey into payments, from credit cards and analytics at Capital One to more than two decades at Accenture, where payments has remained a constant thread. What drives his passion, he explains, is that payments sit at the very heart of

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57:40

Dan Swift, CEO and founder of Numentum

The Payments Leaders Show ·

2026/04/17

I had one of the most meaningful human conversations I have recorded to date with Dan Swift, CEO and founder of Numentum. What started as a discussion about leadership, enterprise sales, and technology quickly became a deeply human exploration of what actually drives long‑term success in business and in life. Dan shared his journey candidly, from launching major initiatives at companies like LinkedIn and Sprinklr to building Numentum over the last nine years. But what stood out immediately was how

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41:44

Willem Wellinghoff - UK Chair Ecommpay

The Payments Leaders Show ·

2026/04/13

In this episode I am joined by Willem Wellinghoff in a thoughtful and grounded conversation on leadership, curiosity, trust, and the future of payments. Willem shares his unconventional “squiggly” career journey from law into fintech and payments, emphasising that meaningful careers are rarely linear. A recurring theme throughout the discussion is curiosity which Willem describes as essential not just for leadership, but for staying human in a rapidly evolving industry. For him curiosity must be

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14:47

Candice Pressinger - Director of Customer Data...

The Payments Leaders Show ·

2026/04/07

Candice Pressinger - Director of Customer Data Security, Elavon Europe talks to Adrian Evans. Key learnings:Security and innovation are complementary There is a common misconception that security slows down innovation. Candice reframes this, arguing that they are not opposites but partners. Effective security is actually a "growth lever" that reduces friction and costs, enabling businesses to innovate safely.Psychological safety drives commercial results Creating a safe culture isn't just a soft

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55:16

Nicky Perfect - Former Hostage and Crisis Negotiator

The Payments Leaders Show ·

2026/03/24

In this powerful and insightful conversation, former hostage and crisis negotiator Nicky Perfect and I explored the art of communication, emotional intelligence, and human connection under pressure.Drawing on decades of frontline experience, Nicky reveals what truly drives effective conversations whether in life‑or‑death situations or everyday leadership. Nicky unpacked the value of deep listening, the rare skill of giving someone “a good listening to,” and why creating psychological safety is the

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43:11

Ray McDonnell - Managing Director RMD Solutions

The Payments Leaders Show ·

2026/03/05

In this inspiring conversation, we explore an unconventional career journey that proves success is rarely linear and often far more interesting when it isn’t. From the very beginning, Ray’s story shows what’s possible when passion, purpose, and perseverance intersect.Balancing family life, night school, and growing responsibilities in a demanding business environment, he demonstrates how barriers can be navigated not by shortcuts, but through smart, consistent, and determined action.A powerful theme

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49:45

Cian Fitzpatrick and Dylan Fitzpatrick - PayFex Global

The Payments Leaders Show ·

2026/02/23

Had a compelling conversation, with Cian Fitzpatrick Dylan Fitzpatrick. We explored how the payments industry has transformed from a cost centre into a genuine source of competitive advantage.What emerged throughout the discussion is a consistent theme: human connection. Whether onboarding clients or building long term partnerships, trust remains the foundation of every successful relationship.We dived into opportunities shaping the future of payments, from redesigning cross border and FX ecosystems

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49:16

Stefano Petrazzoli - Payment Partnership Lead Spotify

The Payments Leaders Show ·

2026/02/23

Our conversation revolved around the power of curiosity, sincerity, and adding value. These guiding principles provide the foundation for building a meaningful career. Stefano’s natural curiosity about people and the world around him becomes the fuel for forming genuine, trust-based relationships. Rather than networking for personal gain, he approaches others with sincerity and reciprocity, creating a multiplying effect where energy and opportunity flow both ways. His mindset is simple yet profound:

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51:28

Divya Bhardwaj - Fintech Leader

The Payments Leaders Show ·

2026/02/18

What a fascinating conversation, made even richer by an effortless, grounded style. In this episode, we explore five powerful themes that emerged from Divya's journey and leadership philosophy. First, we uncover her unwavering commitment to doing the right thing and giving her best in every moment, a value set that forms the bedrock of how she leads and makes decisions. Next we explored Divya's evolution across geographies, markets, and roles, revealing a leader who adapts situationally with

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24:09

Esme Wilson - Private Equity VP, Pollen Street...

The Payments Leaders Show ·

2026/02/03

Esme Wilson, Private Equity VP, Pollen Street Capital and Philip Harding, Commercial Director, Cashflows talk with Adrian Evans.There can be some confusion about how private equity firms and portfolio companies interact. If the roles are not clearly defined, it can lead to an unproductive dynamic. In our latest podcast discussion with Esme Wilson, Private Equity VP at Pollen Street Capital and Philip Harding, Commercial Director at Cashflows, we discussed what makes their partnership work. Key to

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23:47

Clive Smith (part one)

The Payments Leaders Show ·

2026/01/26

Clive Smith joined Adrian Evans on The Payments Leaders Show to talk about healthy organisational effectiveness. Clive brings a rare blend of sharp insight and deep humanity to the way teams perform and cultures evolve. They covered:How maximising curiosity is the only way to minimise internal politics.Why sending an email isn’t the same as creating clarity.When to take nodding heads in the boardroom as a warning sign.https://www.linkedin.com/in/clivesmith/

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