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PODCAST

A just state for everyone? Researching access to administrative justice in the digital era

In this podcast I will give insights into my research project on access to justice in the context of increasing digitalization of public services. The project"s starting point is the observation that the digital transformation of public services comes along with two interlinked challenges: the risk of social groups being excluded from these services (digital inequality) and, as a result, restricted access to justice - a fundamental right that is also a prerequisite to exercising other rights

science social sciences

All Episodes

11:15

Opposing digitality and AI: citizens' practices

A just state for everyone? Researching access to... ·

2025/10/31

Send us a text In this episode we explore a topic that has come up in all our case studies in the different world regions, even though in different forms, namely opposition and resistance to the state’s increasing use of digital tools and AI. From South Africa to Canada, from the Caribbean to South Korea – everywhere there are at parts of the population that do not necessarily agree with how their public administration digitalizes and automates its services. Scholars agree that modern society...

en-us

13:22

Episode 9: Omnipresent digitality and AI’s limits:...

A just state for everyone? Researching access to... ·

2025/06/23

Send us a text In this episode I share insights from my field research in South Korea, one of the leading countries in the domain of digitalization and AI. I discuss the omnipresence of digitality, which refers to the condition of living in a digital culture, as I encountered it in public space and in interviews with people working in the public sector. The interview partners highlight that there are certain things AI cannot do (yet) and that in some cases there is only a thin line between pr...

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17:58

Episode 8: Digital Challenges in South Africa

A just state for everyone? Researching access to... ·

2025/03/15

Send us a text In this episode we explore current challenges with regard to accessing public services in the digital age in South Africa, in particular in the rural areas. Accounts from different perspectives - citizen, government official and public ombuds staff - identify similar problems, such as lacking infrastructure, expensive data, trust issues, literacy and digital literacy. Despite numerous policy programs by the government, implementation is slow, leading to parts of society being l...

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13:40

The role of language in accessing administrative justice

A just state for everyone? Researching access to... ·

2024/11/24

In this episode I share interviewees' accounts from my case studies in Canada, South Africa, Curacao and Sint Maarten on the issue of language, linguistic diversity and literacy when it comes to accessing public services and the justice system. People's experiences in these very different places demonstrate the universality of the problem, when public services and courts cannot be accessed in the languages the people actually speak. Illiteracy, of course, makes it even more difficult to follo...

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13:45

Episode 6: From automation to frustration

A just state for everyone? Researching access to... ·

2024/09/05

In this episode we discuss some of the experiences people have when they try to get in contact with the public administration. Especially (semi-)automated telephone hotlines create frustration among citizens who want or need to talk to a public agent. Our interviewees from the case study in Quebec, Canada, report about long waiting times and the impossibility of reaching the right person for a certain matter. Importantly, the administration is deemed to shirk its responsibility not only by ou...

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32:33

Episode 5: Interview with two sociologists in the...

A just state for everyone? Researching access to... ·

2024/05/08

In this episode I have the pleasure of introducing to you two sociologists who live and work in the Caribbean and whom I had the great pleasure to meet during my field research stay in the beginning of 2024. Elly Helings in Curaçao and Raymond Jessurun in Sint Maarten will share with us their perspectives on the digitalization of public services in these two islands, which are both officially autonomous since 2010 but are still part of the Kingdom of the Netherlands. We will discuss some comm...

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15:32

Episode 4: Indigenous people and public services

A just state for everyone? Researching access to... ·

2024/01/29

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17:25

Episode 3: Thoughts on the first case study: imposed...

A just state for everyone? Researching access to... ·

2023/12/03

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11:13

Episode 2: Research design & field access

A just state for everyone? Researching access to... ·

2023/10/02

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9:45

Episode 1: Introduction

A just state for everyone? Researching access to... ·

2023/10/02

en-us

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