Beyond Deming

In this episode of Beyond Deming, host James Lawther sits down with Frank Devine to explore the innovative Cathedral Model for leadership and management development. Frank shares his journey from traditional HR roles to developing a systematic, evidence-based approach that challenges the status quo of conventional leadership development programmes. Through engaging stories and real-world examples, Frank explains how the Cathedral Model integrates purpose, values, and practical skills to reduce

In this episode of Beyond Deming, host James Lawther sits down with Professor John Bicheno of the Lean Enterprise Research Centre (LERC) to unravel the mysteries of Kingman’s Equation and its relevance to management thinking. Together, they debunk the common myth that maximum efficiency comes from running operations at full utilisation, revealing how this approach can actually drive up costs and create massive queues. John explains the non-linear relationship between utilisation and queue len...