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PODCAST

Profiles in Prosperity

Service Roundtable

Do you like stories about business? I do! I’m endlessly fascinated by the creative and innovative strategies business people employ to build their businesses. I love the stories of how businesses were started, bought, sold, grown, failed, and the stories of pitfalls and advances. They’re all interesting. As someone who runs a business and advises others who run businesses, I find the stories useful and informative as well as cautionary and inspirational.

business careers

All Episodes

24:58

165 - Christian Dunwoody - Scorpion

Profiles in Prosperity ·

2025/09/30

In an age of rising customer acquisition costs and fast-changing digital tools, how can contractors stay competitive? In this episode of Profiles in Prosperity, David Heimer talks with Christian Dunwoody, Director of Business Growth at Scorpion. Christian shares how Scorpion partners with contractors to attract high-quality leads, optimize ad spend, and build brands that stand out in today's AI-driven marketplace. You'll learn: The biggest marketing challenges contractors face today. Why

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23:44

164 - Schalee Sanchez - Leading with Humility

Profiles in Prosperity ·

2025/09/16

In an age of braggadocio and bravado, could your most powerful leadership superpower be humility and authenticity? In this episode of Profiles in Prosperity, David Heimer talks with Schalee Sanchez, author of The Humility You Want and the World Needs. Schalee shares her personal journey and shows why humility isn't about playing small — it's about showing up with strength, clarity, and purpose. You'll discover: Why humility is the key to stronger leadership and deeper relationships. Two

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18:56

158 - Roy White - Contractor of the Year with a 7-7-7...

Profiles in Prosperity ·

2025/06/03

Roy White is the founder and owner of Fixed Right and Guaranteed in Maryland. Fixed Right and Guaranteed was recently named "Contractor of the Year". Roy and his team have built incredible growth with a focus on team development, culture, and leadership. Roy is incredibly thoughtful about his and his company's impact on others and their legacy. This year Roy and team are on a mission — 'The 7-7-7 Mission." In this episode you will hear about that and: Super Tech University Creating an

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31:02

152 - Lori Stickling - Continuing to Grow at Covenant...

Profiles in Prosperity ·

2025/03/11

Four years later I get another chance to interview the amazing Lori Stickling! Lori and her husband Delayne own Covenant Plumbing in Bloomington, Illinois. Four years ago I interviewed Lori shortly after they joined Service Nation Alliance and were in the early stages of changing their business. So, what happened? I'm happy to report they've grown substantially. How did they do it? Listen and learn! Please note: the first interview with Lori is episode 70. It has a lot of the background information

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22:48

151 - Brian Carpenter - Build an Empire in a Small...

Profiles in Prosperity ·

2025/02/25

Brian Carpenter is the Vice President of Mark Carpenter Plumbing, Heating, and Air in Clovis, New Mexico. The combined statistical area they serve is less than 70,000 - and yet they're thriving and enjoying strong growth. How do they do it? Brian is a very smart guy with great experience. In this episode Brian talks about: How Brian Carpenter joined our industry as an adult, without trade experience About Mark Carpenter Plumbing, Heating, and Air Adding new vertical markets

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21:39

150 - Bailey McCormick - Build A Great Residential...

Profiles in Prosperity ·

2025/02/11

Bailey McCormick is the General Manager of Air Bros in Saint Petersburg, Florida. Her career has been one of tremendous personal and professional growth. She's taking her experience and knowledge to a new company and doing great things there. How did she do it? What are her secrets for success? What career advice does she have? In this episode you'll hear: The accidental way Bailey McCormick joined our industry Initial responsibilities and a decision to grow Selling the business and

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42:31

147 - Lou Hobaica - You'll lika Hobaica

Profiles in Prosperity ·

2024/12/19

Lou Hobaica more than just a successful contractor. He is an original thinker, a superb coach, a marketing genius, a master motivator, and a kind community philanthropist. If you're in the industry, it's possible you've heard the phrase “You'll lika Hobaica.” That's the tagline for Phoenix-based Hobaica Services, which has been in business since 1952. Lou Hobaica, is an industry icon, a Service Nation mentor and coach, and one of the smartest and best business leaders in our industry. In this

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19:03

146 - Kevin LeSage - Searchlight

Profiles in Prosperity ·

2024/12/03

The old saying about advertising is that you know you're overspending by 50%, you just don't know which 50% to cut. Measures of opens and clicks are interesting, but they only give you limited information. What you need is a way to accurately measure which ads are working and be able to tie those ads directly to revenue. Enter Kevin LeSage and Searchlight. Kevin grew up in our industry helping his Plumber Father as a kid. After college Kevin worked in digital marketing and analytics. Then he

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20:35

143 - Katy Higgins - The Great Restart

Profiles in Prosperity ·

2024/10/15

Katy Higgins knows the pain of a failed partnership. After tremendous growth in a new HVAC company, she walked away from her partnership. She floundered for a while and then restarted powerfully, created a new company, and is experiencing a reaffirming growth. In this episode, Katy tells us about: Her start in the HVAC industry Winning the Western Regional Comfort Advisor contest 3 years in a row while being the only woman comfort advisor Rejecting a “roaming” sales rep job

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29:21

139 - Jessica Young – If I Knew Then…

Profiles in Prosperity ·

2024/08/20

Jessica Young is the Operations Manager, and co-owner with her husband Doug, of Young Plumbing Services in South Carolina. Like many, Jessica entered the trades part-time to help her husband and then got sucked into a full-time job. Without a lot of business knowledge they struggled, but got growth and profitability after joining Service Nation Alliance. Jessica has become a knowledgeable, influential leader in the contracting world. She shares their inspiring story here, and gives us a preview of

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18:29

136 - Steve Miles - Hall of Fame

Profiles in Prosperity ·

2024/07/09

How often do you get information and advice from a member of the Hall of Fame? Steve Miles joins us for a wide range of topics: Selling his company Is it a good idea to involve employees in a company sale? Working with Private Equity Current role post sale Recruiting – "kissing frogs" Great ideas for a digital billboard Artificial Intelligence Being a Service Nation Mentor and advisory boards The value of participating in industry events How Steve Miles learned from

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22:57

134 - Jeremy Lowe - Experience and Insight

Profiles in Prosperity ·

2024/06/14

Jeremy Lowe has done just about everything in our industry: Service Technician, Sales, Installation, Management, General Manager, and for the last 20+ years has been on the Flat-Rate Pricing side of the industry with Calahan-Roach, Profit Rhino, and Service Fusion. Along the way he's amassed tremendous experience and great insight into our industry. I have a lot of respect for Jeremy for his dedication to helping contractors and making our industry better. In this episode Jeremy tells us about

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31:43

132 - Chuck Worley - Outwork Everybody, Part 1

Profiles in Prosperity ·

2024/05/01

Chuck Worley is the owner, founder, and leader of Worley's Home Services in the Hampton Roads, Virginia area. Worley's Home Services is a full, whole home services company - HVAC, Plumbing, Electrical, Insulation, and Crawlspace Encapsulation. Worley's is a very successful company, but, as many know, the road to success can be very bumpy with difficult detours. Chuck's experienced all of that and it's a great story. Even better are his innovative ideas and inspirational contributions

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17:27

131 - Ryan StMichel - Excelling in Consultative Selling

Profiles in Prosperity ·

2024/04/16

Ryan StMichel is the owner of Grove Mechanical in Crookston Minnesota. Grove Mechanical was founded in 1978 by Ryan's Grandfather and Ryan purchased the company from his uncle. Ryan created a unique consultative, no-pressure, sales process that results in high-quality, high-value systems installations, delighted customers, and a very high

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33:18

128 - Allan Ferguson and David Heimer: Advice and...

Profiles in Prosperity ·

2024/03/05

Look at this: it's a two-for-one podcast episode! Allan Ferguson, host of the Pipeline to Profitability Podcast interviews David Heimer and David Heimer, host of Profiles in Prosperity, interviews Allan Ferguson. Join Allan Ferguson, your host on Pipeline to Profitability, as he engages in a riveting conversation with celebrated entrepreneur David Heimer, founder and retired COO of Service Nation, Inc. This enlightening episode goes beyond tracing David's illustrious professional journey, touching

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13:59

8 - My Employee Retention Strategy - Ben Stark

Profiles in Prosperity ·

2016/11/07

Ben Stark built and sold two wildly successful HVAC companies. Now he’s a well-respected industry consultant. Ben's technician retention rate was substantially better than average and he describes the programs and methods he used to achieve that in his business.

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12:38

7 - Knocking on Doors - Ed O'Connell

Profiles in Prosperity ·

2016/10/24

Ed O'Connell is founder of O'Connell Plumbing, "The only plumbing company highly recommended by my mother." Ed discusses how he marketed his business by walking door-to-door, five to ten houses per day, and the loyal customers and referrals that came from it.

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9:03

6 - Multiple Location Strategy - Kathie Todd

Profiles in Prosperity ·

2016/10/17

Kathie Todd and her husband Don run Central Oregon Heating and Cooling. They have received the Ron Smith Trailblazer award, and Kathie was named HVACR Woman of the Year. She discusses their multiple location strategy, the benefits, and how they make it successful.

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10:44

5 - Never Look Back, Never Give Up, Remain Positive -...

Profiles in Prosperity ·

2016/10/10

If you’re involved in the HVAC, Plumbing, Electrical or any other residential service business you need to know about the Joseph Groh Foundation. Joe Groh had a long career in the HVAC industry before suffering a bike accident that left him a quadriplegic. He founded the Joseph Groh foundation which provides financial support to those in connected with the construction trade industry who are living with life-altering injuries.

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15:36

4 - The Only Plumbing Company Highly Recommended By...

Profiles in Prosperity ·

2016/10/03

Ed O'Connell is founder of O'Connell Plumbing, "The only plumbing company highly recommended by my mother." Ed shares his personal story leading to his success as a business owner and how groups and networking helped him get there.

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22 results

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