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PODCAST

The TrustBuilder Podcast

The TrustBuilder Podcast

Trust shapes everything: how we work, how we lead, and how we relate to one another. This podcast explores the real-world decisions, behaviors, and systems that build trust or quietly break it. Through thoughtful conversations with people from a wide range of backgrounds, we examine how trust shows up in leadership, teams, organizations, and communities, and why it matters more than ever.Each episode asks honest questions, challenges assumptions, and offers practical insight listeners can apply in

business management

All Episodes

18:30

Episode 14 | Building Trust With Teams, Players & Fans

The TrustBuilder Podcast ·

2026/03/27

In this episode of the TrustBuilder Podcast, host Scott Linklater and Morgan Hartanov welcome guest Kyle Day, General Manager of the Spokane Indians. They discuss how hospitality and intentional service culture build deep trust within a professional sports organization. They examine the unique role of minor league operations as an entertainment and hospitality business, explaining how prioritizing the needs of both players and fans creates a premier environment. The conversation highlights the

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20:59

Episode 13 | Trust as a Coach with Leigh Veidman

The TrustBuilder Podcast ·

2026/03/13

In this episode of the TrustBuilder podcast, host Scott Linklater and Morgan Hartanov sit down with Leigh Veidman, head coach of the Spokane Velocity, to discuss the high-stakes world of professional soccer. Coach Veidman shares how his journey from the academies of Liverpool to the Inland Northwest shaped his "character over competence" leadership philosophy. The conversation moves beyond the pitch to explore how leaders can foster genuine trust by being "curious, not judgmental" and understanding

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26:57

Episode 12 | The Feedback Paradox: Why Constant...

The TrustBuilder Podcast ·

2026/03/06

In this episode of the TrustBuilder Podcast, host Scott Linklater and guests Kari Grambo and Brad Williams discuss how constant criticism can undermine the very trust and performance it is meant to improve. They examine the emotional toll of nitpicking, explaining how it can diminish a person’s sense of value and drain the meaning from their work. The conversation highlights the importance of timing and self-awareness, encouraging leaders to prioritize growth and self-discovery rather than pointing

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15:11

Episode 11 | Can Humor Create Trust Where Seriousness...

The TrustBuilder Podcast ·

2026/02/20

In this episode of the TrustBuilder Podcast, host Scott Linklater sits down with Brad Williams to explore the surprising role of humor in building and sometimes breaking professional trust. They discuss the thin line between using laughter to diffuse tension and crossing into disrespect, sharing personal stories on how humor leads to the authenticity required for real connection. Tune in to learn why reading the room is just as important as the punchline itself.

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17:07

Episode 10 | How Culture Shapes Our Trust Instincts

The TrustBuilder Podcast ·

2026/02/11

In this episode of the Trust Builder Podcast, the hosts discuss how culture fundamentally influences human trust instincts. They define trust as both a universal survival mechanism and a socially constructed concept that changes based on geographical location and historical era. The conversation highlights how professional success often depends on aligning personal trust values with an organization's specific cultural norms, such as transparency or arrogance. Ultimately, the hosts conclude that

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15:46

Episode 9 | Is Trust a Risk or a Safeguard?

The TrustBuilder Podcast ·

2026/01/23

In this episode of the Trust Builder Podcast, hosts Scott Linklater, Morgan Hartanov, and Brad Williams engage in a philosophical and practical debate regarding the dual nature of trust. They begin by tackling the tension between vulnerability and strength, with Brad Williams asserting that while trust requires a risky relinquishment of control, it ultimately develops character and builds the foundation for true community. The conversation then shifts to the balance between healthy skepticism and

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18:17

Episode 8 | The Trust and Accountability Paradox

The TrustBuilder Podcast ·

2026/01/06

Welcome back to the TrustBuilder podcast! In this episode, we investigate whether trust and accountability are friends or foes. Our hosts share data from individual assessments showing that accountability is a top three builder for earning and keeping trust because people want those around them to take ownership of their actions. We discuss how accountability can increase trust in healthy environments but may decrease it in toxic cultures where it is used as a weapon rather than a tool for

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17:49

Episode 7 | The Trust Gap Between Leaders and Teams

The TrustBuilder Podcast ·

2025/12/17

Welcome back to the TrustBuilder podcast! This episode, "The Trust Gap Between Leaders and Teams" addresses the critical disconnect in trust that often exists between organizational leadership and the employees they lead. We analyze how this gap, frequently caused by poor transparency, inconsistent communication, and a lack of psychological safety, directly impacts performance, morale, and turnover. Listen as we provide leaders with practical, actionable strategies for bridging this divide,

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18:47

Episode 7 | Does Technology Help or Hurt Trust?

The TrustBuilder Podcast ·

2025/12/01

Welcome back to the TrustBuilder Podcast, where we wrestle with the critical intersection of trust and modern organizational life. In this episode, hosts Brad Williams, Scott Linklater, and Morgan Hartanov dive deep into a hot-button issue: Can technology help or hurt building trust?The discussion tackles the burning question: Does remote work make it harder to trust each other? We explore how limited interactions in remote settings can lead to suspicion and the erosion of trust, offering a

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19:04

Episode 5 | When Teams Stop Talking

The TrustBuilder Podcast ·

2025/11/14

Welcome back to The TrustBuilder Podcast, where hosts Scott and Brad, along with special guest Morgan Hartanov, tackle the tough questions surrounding trust and team dynamics.In this critical Episode 5, we dive into the question: "When Teams Stop Talking... Is It a Trust Issue?" We explore how silence can be misread and when a lack of communication signals a deeper problem within the team or relationship. The conversation covers: The difference between comfortable silence (a sign of strong trust)

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13:30

Episode 4 | Is Trust Earned, Given, or Assumed?

The TrustBuilder Podcast ·

2025/10/31

In this episode of the Trustbuilder Podcast, hosts Scott and Brad dive into a couple of difficult questions surrounding the foundation of trust. They tackle the core question: Is trust earned, given, or assumed?The discussion explores the critical role personality plays in how individuals build or withhold trust. The hosts share their insights on how different personality types (Action, Insight, and Connection) can influence trust-building dynamics, offering a specific story of how one person's

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19:19

Episode 3 | Rebuilding Trust

The TrustBuilder Podcast ·

2025/10/25

In this thought-provoking episode of the TrustBuilder Podcast, hosts Brad Williams and Scott Linklater tackle one of the most critical and challenging questions about trust: Is it possible to rebuild it once it's been broken? They dive into the complexities of repairing relationships, exploring whether every breach of trust should be forgiven and if a simple "I'm sorry" is enough to heal the damage. They share insights and research showing that true rebuilding requires sincere acknowledgement,

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19:28

Episode 2 | The Transparency Trap

The TrustBuilder Podcast ·

2025/10/03

In this episode of the Trust Builder podcast, hosts Scott and Brad discuss the complexities of transparency in leadership. They address the hard question: "When does transparency stop building trust and start eroding confidence?". The hosts explore how oversharing can sometimes be a lazy or selfish act and can actually erode confidence. They also differentiate between privacy and secrecy, and warn against using radical transparency as a way to avoid accountability.

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7:03

Intro Episode 1 | The First Step to a Healthy Team

The TrustBuilder Podcast ·

2025/09/30

Welcome to the very first episode of The TrustBuilder Podcast! Join hosts Scott and Brad as they introduce a new series dedicated to tackling the "hard questions" about trust in teams, organizations, and everyday life. In this introductory episode, they share their backgrounds, explain why trust is a critical topic, and preview some of the challenging discussions to come, including whether it's possible to rebuild trust after it's been broken.

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