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PODCAST

The Weekly Fraudcast

🤠 Vito at Signifyd

Your weekly one-stop-shop for the most up-to-date insights on ecommerce fraud, hosted by Gena & Vito. Casual. Unfiltered. No marketing or sales pitches. Just great conversation. Join our live weekly sessions! https://www.addevent.com/event/jR23311900

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All Episodes

00:50:25

The $300K Handbag Heist: How Cybercriminals are...

The Weekly Fraudcast ·

2026/02/23

The $300K Handbag Heist: Social Engineering, AVS Bypasses, and Invalid ChargebacksWhat happens when cybercriminals figure out how to trick the banks before they even trick the merchant?In this episode of The Weekly Fraudcast, Vito Petruzzelli dissects a massive, highly coordinated attack where fraudsters stole nearly $300,000 in luxury handbags in just 48 hours.Joined by fraud fighters Jessica Flores, De'Airra Belcher, Jared Gruenberg, Paula Zon, Matthew Blanchard, and more, the team breaks down

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00:52:36

Chaos Is What You Make Of It (w/ Shelley Soucy)

The Weekly Fraudcast ·

2026/02/16

Shelley Soucy went from serving food at Disney World to becoming one of the most skilled fraud investigators in e-commerce. Her journey reveals the unexpected skills that translate from high-pressure restaurant work to conducting hundreds of fraud interviews.In this conversation, Shelley breaks down her transition from Disney's Magic Kingdom restaurants to managing loss prevention at Peloton. She explains how working in chaos taught her to stay calm under pressure, why she approaches every

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00:53:20

"Agentic Commerce" Really Means "Search Has Changed...

The Weekly Fraudcast ·

2026/02/07

The reality of agentic commerce in 2025 is nothing like the hype promised. While everyone expected AI shopping agents to revolutionize Black Friday and Cyber Monday with 10-20% of traffic, what actually happened was a massive spike in AI search referrals, not autonomous purchasing.Vito Petruzzelli breaks down why agent commerce conversion rates remain terrible, taking 30+ minutes for simple purchases that often get declined by fraud systems anyway. The real story is how search behavior has

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00:47:08

The Mustard Stain That Exposed a Pavlovian Return Scam

The Weekly Fraudcast ·

2026/01/30

Banking fraud specialist De'Airra Belcher joins the Fraudcast community of experts to expose the hidden vulnerabilities in gift card systems and return policies that fraudsters exploit daily. From embedded gift cards at Dollar Tree to sophisticated return abuse schemes, this conversation reveals the shocking gaps between different industries that bad actors use to their advantage.De'Airra brings 10 years of banking experience and 5 years in fraud prevention, sharing her expertise in pattern

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00:46:32

How 19 Customers Stole $1.4 Million Through Returns

The Weekly Fraudcast ·

2026/01/26

What if you could start with the answers instead of drowning in spreadsheets when returns fraud hits your business? This episode reveals how AI and large language models can flip your investigation process completely backwards - starting from the headline impact and drilling down to individual bad actors.Vito Petruzzelli demonstrates a revolutionary approach to returns analysis that cuts through the traditional export-pivot-table nightmare. Instead of getting buried in hundreds of thousands of rows

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00:40:26

Returns Cost You 20% of Holiday Sales

The Weekly Fraudcast ·

2026/01/17

Welcome to 2026 and the brutal reality of post-holiday returns. We're diving deep into the $181 billion problem that's already hit ecommerce this year, with returns spiking 10% higher than last year and nearly 20% of all holiday sales coming back through your door.Shelley Soucy from Peloton shares her incredible detective work uncovering a $300,000 returns fraud ring, including one customer who returned $275,000 worth of products over 5 years while reselling everything on Poshmark. She walks

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00:44:52

The Floating Rock Philosophy That's Changing Fraud...

The Weekly Fraudcast ·

2025/12/22

Emma Linnane breaks down her unconventional path from radio broadcaster to fraud operations manager, revealing why customer service experience is the secret weapon most fraud fighters are missing.In this final episode of 2025, Emma shares her proven red box method for winning chargeback disputes, explains how she uses Facebook to catch first-party fraudsters through family connections, and discusses the cultural differences between fraud patterns in America versus Europe.From her early days getting

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00:49:23

The Red Box Trick That Wins 98% of Fraud Disputes

The Weekly Fraudcast ·

2025/12/15

The post-holiday fraud season is in full swing and fraudsters are getting creative with their attacks. Ecommerce and hospitality businesses are facing sophisticated social engineering schemes where bad actors call customer service pretending to be corporate, manipulate hotel staff into processing fake refunds, and exploit account takeovers to redirect orders to new addresses.This episode covers the latest fraud trends hitting businesses right after Black Friday and Cyber Monday. Experts share real

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00:42:28

Why Every Ecommerce Brand Needs Different Solutions...

The Weekly Fraudcast ·

2025/12/08

Serge El Hachem from Lazer Technologies drops a masterclass on where ecommerce is heading and why your current approach might leave you behind.The big revelation? Websites as we know them could be extinct in 250 days. Sounds dramatic, but here's what's actually happening. Discovery is shifting from Google searches to AI agents like ChatGPT making product recommendations. Brands that aren't feeding these systems the right data - FAQs, reviews, comparison content - are getting buried while

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00:41:13

How To Survive Holiday Season Without Losing Your Mind

The Weekly Fraudcast ·

2025/12/03

The brutal truth about holiday fraud season nobody wants to admit - it's mentally exhausting, technically challenging, and feels almost inhumane at times. Vito Petruzzelli and Gena Rivera host their weekly fraud prevention community where professionals share real struggles heading into Black Friday and Cyber Monday.This pre-Thanksgiving episode captures the raw anxiety fraud fighters experience during peak season. From new platform implementations without proper tools to the psychological

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00:41:08

The Manipulation Method Hitting Every Ecommerce Site

The Weekly Fraudcast ·

2025/11/24

Address manipulation is one of the most overlooked fraud tactics hitting ecommerce businesses today. Fraudsters use sophisticated techniques to bypass velocity checks and denial lists by creating dozens of variations of the same address, exploiting your systems while still getting their packages delivered.This episode breaks down the most common address manipulation schemes including velocity evasion, denial list bypassing, collusion indicators, and phone agent exploitation. Learn why pre-purchase

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00:50:02

This Changes Everything for Ecommerce Growth (w/...

The Weekly Fraudcast ·

2025/11/17

Digital transformation doesn't have to be scary when you approach it the right way. Nirav Sheth, Chairman of Anatta, breaks down how ecommerce brands can scale from 50 million to 100 million and beyond without hitting the dreaded growth ceiling that stops most companies cold.This conversation reveals why most digital transformation projects fail and how to flip the script by focusing on business cases instead of technical features. You'll discover the real-world tactics that work for

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00:43:16

45% of Your Declines Could Be Approved Safely

The Weekly Fraudcast ·

2025/11/10

The haunting specter of triangulation fraud is hitting major merchants hard this holiday season. Three players create the perfect storm - an innocent buyer seeking deals on marketplaces, a fraudster selling products they don't own, and a stolen credit card victim who gets hit with the chargeback.Here's how it works: A legitimate shopper finds your product listed below retail price on a marketplace. When they buy it, the fraudster uses a stolen credit card to purchase that same item from your

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00:49:08

Think Like a Fraudster to Beat Them at Their Own Game...

The Weekly Fraudcast ·

2025/11/03

Fraud expert Anna Prince-Palmer reveals the psychological tactics that separate successful fraud fighters from those who constantly play defense. With 15 years of experience spanning law enforcement and tech, she breaks down why understanding criminal behavior is your most powerful weapon.Anna explains why fraudsters are more motivated than you are - their survival often depends on success while you clock out at 5pm. She demonstrates how to think like an attacker by asking "how would I get this

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00:46:32

Bots Are Stealing Your Black Friday Sales (w/ Jesse...

The Weekly Fraudcast ·

2025/10/28

Jesse Martin-Alexander from Kasada reveals how sophisticated bot networks are preparing for Black Friday by creating fake accounts and exploiting pricing errors right now. These aren't your typical nuisance bots - they're organized operations that can devastate your holiday sales and customer experience.The conversation covers the real cost of bot attacks beyond just stolen inventory, including how over-aggressive bot protection can accidentally block legitimate customers, creating invisible revenue

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00:42:05

AI Will Break Every Fraud Model This Holiday Season...

The Weekly Fraudcast ·

2025/10/24

Tracy Brown breaks down the fraud landscape heading into Black Friday and Cyber Monday, revealing why refund abuse has now overtaken chargebacks as the biggest threat to merchants. With fake storefronts up 800% in Q1 and AI about to break traditional fraud detection models, this holiday season is shaping up to be unlike any other.Tracy shares real-world insights from her 25 years in fraud prevention, covering everything from gift card fraud rings to WhatsApp business scams. She explains why velocity

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00:46:38

This Data Scientist Found a Way to Approve 50% More...

The Weekly Fraudcast ·

2025/10/20

Manual review queues are about to explode during Black Friday and holiday season. Most merchants send 8-10% of orders to manual review, but without proper optimization, that could jump to 15-20% when volume increases 4x.Luke Van Hine, Data Scientist at Signifyd, reveals how to optimize your manual review queue before the holiday rush hits. The counterintuitive insight: if you have 0% fraud losses in certain buckets with only 89% approval rates, you're actually leaving money on the table.The

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00:39:43

Why Your >90-Day-Old Fraud Rules Are Useless

The Weekly Fraudcast ·

2025/10/15

Vito Petruzzelli and Gena Rivera break down a massive Bank of America bin attack hitting e-commerce merchants right now. They reveal why traditional fraud rules are failing and share the exact methodology to identify and combat sophisticated fraud patterns without blocking legitimate customers.The discussion covers a 20% spike in fraudulent activity targeting Bank of America Visa cards beginning with 440066, with 60% involving guest checkouts and half showing AVS mismatches. Industry experts Paula

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00:43:22

Black Friday Fraud Tactics You Need to Know

The Weekly Fraudcast ·

2025/10/13

Every year around Black Friday, Southeast Asian fraud networks launch coordinated attacks on e-commerce sites. This episode reveals the shocking patterns emerging from this $2.3 million fraud scheme and why blocking everything could cost you more than the fraud itself.Vito Petruzzelli breaks down real data showing how fraudsters are exploiting mobile apps at 10X the rate of web transactions, targeting specific freight forwarding locations in Oregon and New Hampshire, and using predictable email

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00:45:34

How to Identify AI Shopping Bots Before Black Friday

The Weekly Fraudcast ·

2025/10/08

Black Friday and Cyber Monday are coming fast, and most fraud teams aren't prepared for what's about to hit them. AI shopping agents are already placing orders on e-commerce sites, manual review queues are about to get slammed, and outdated decision rules could cost you millions in lost revenue.Vito Petruzzelli breaks down the three critical areas every fraud team needs to address right now. First, AI agents are already shopping on your site whether you know it or not. He shows you exactly

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30 results

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