Agentic Edge

What if most IT, HR, and finance requests were solved instantly, without creating a ticket or waiting for a human? The union of Automation Anywhere and Aisera creates an agentic automation powerhouse for enterprises. In episode 5 of the Agentic Edge podcast, host Micah Smith, along with co-host Kate Ressler, invites Rahul Guha, VP of IT Service Management and Employee Experience at Automation Anywhere to explore how Aisera is pushing enterprises closer to “zero service desk” and what agentic...

In this episode 4 of the Agentic Edge Podcast, host Micah Smith dives deep into the world of AI agent interoperability protocols with guests Rajendra Vijay, Director, Product Management, and Ramana Lokanathan, SVP, Engineering, Automation Anywhere. They explore the Model Context Protocol (MCP) and the Agent-to-Agent Protocol (A2A), discussing their importance for building, scaling, and orchestrating automation across enterprises. Learn about the crucial role of context, the benefits of...

This episode 3 of the Agentic Edge Podcast from Pathfinder Summit dives into agentic process automation and goal-based agents with co-hosts Micah Smith, Kate Ressler and our special guest Charlie Needelman, Product Manager at Automation Anywhere. Charlie shares insights on how goal-based agents are designed, their capabilities, and the benefits they bring to automation. This episode also highlights the importance of human-in-the-loop, continuous learning, and best practices for impleme...

Automation Anywhere’s Process Reasoning Engine (PRE) is the AI-powered “brain” behind agentic orchestration — enabling automations and AI agents to work together, make context-aware decisions, adapt to change, and deliver resilient outcomes. In this episode, Micah talks with Peter White, Automation Anywhere’s Chief Product Officer, about how PRE came to be, why it’s a game-changer for enterprises, and where it’s headed next in the journey to the autonomous enterprise. Referenced Assets:...

In this episode of Agentic Edge, hosts Micah Smith and Kate Ressler pull back the curtain on one of the most misunderstood topics in enterprise AI: the difference between flashy AI pilots and true intelligent transformation. With AI hype at an all-time high and ROI in an unproven state, we explore why most organizations are stuck in “chatbot land” — and how Agentic Process Automation (APA) finally delivers on AI’s promise to do the work, not just answer questions. We'll discuss: What makes ag...