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PODCAST

Loop

The Loop features conversations from the frontline of digital services. From CX and AI to Trust & Safety, Financial Crime & Compliance, and beyond, experienced leaders dig into how customer interactions, safe and speedy model building, innovative wellness and resiliency programs, plus platform vigilance can fuel smarter business decisions and drive growth. You’ll get a view of what’s next — and find out what to do now to get there. We go beyond trendspotting to explore the practical, people-driven

business marketing

All Episodes

28:26

A Mission of Care: Serving Customers and Patients...

Loop ·

2026/03/07

In telemedicine, a single click can turn a customer into a patient. For HeliosX Group, delivering a unified healthcare experience means navigating the delicate line between convenience and clinical care.In this episode, Adam Lindsey, Director of Customer Service, HeliosX, discusses how shared organizational ownership and disciplined AI use can bridge the gap between service and safety. Discover how to maintain platform integrity while putting the patient first.

en

27:21

Turning Innovation Into Lasting Growth

Loop ·

2026/02/19

Sustained growth inside mature organizations depends less on chasing new ideas and more on disciplined execution, clear priorities and organizational alignment. In a Loop Podcast episode, Scott Payne, Chief Product Officer, talks about how this approach allows innovation to move forward without disrupting what already works.He explains why progress stalls when incentives, focus and customer clarity fall out of sync, and what leaders must do to execute change inside established businesses.

en

29:41

The Missing Pieces to Today's Competitive Advantage

Loop ·

2026/02/09

Great support both solves customer issues and fosters customer loyalty. But what matters more than the results?On a Loop podcast, Rahat Nehal, VP of Global Support at Rapid7, shares why true service excellence is shaped by the quality of every interaction, not just the final outcome.Listen to the full episode: https://taskus.me/48c5dwI

en

33:23

Transform or Stagnate: AI’s Revolutionary Role In...

Loop ·

2025/10/31

In this episode, PayFit's Chief Product Officer, Sylvain Grande, challenges the "tools-first" approach to AI, explaining that the technology's real value is aligning teams like sales, product and support to create a seamless customer experience. Additionally, he argues that business goals must dictate technology investments, not the other way around.Drawing on the company’s journey navigating complex European regulations, Sylvain also talks about new tech adoption when the stakes are high and why

en

23:40

The Proactive Side of GRC: An All-New Competitive...

Loop ·

2025/10/20

Jen-Larie Tumminello, Executive Team Lead of Global & Enterprise GRC Strategy at TD Bank, reframes governance, risk, and compliance as a proactive growth driver. With a deep background spanning the Federal Reserve Bank of New York, PwC, and Morgan Stanley, Jen shares how today's GRC leaders can earn a seat at the table by embedding trust, data, and customer alignment into strategic planning. She explains why understanding baseline risks and internal customer needs is essential for shaping the

en

5 results

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