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PODCAST

Social Beauty Makers

Each week, longtime pro beauty executive and thought leader Gordon Miller brings insights and inspiration to audiences by way of this fast-paced audio program. Gordon does his best to translate what he sees and hears in our larger world into relevant information for salons, pros, and brands. As Gordon often says "The pro beauty industry is a mirror image of our larger world; and it provides us all with essential context as we all look to find our way forward in business, careers and

arts fashion & beauty

All Episodes

42:11

132. Salon Tech Talks, Pt 12: Salon Tech Thought...

Social Beauty Makers ·

2025/10/29

In the final episode of my series on salon tech, Paul Tate, a leading figure in pro salon tech, digs into the value of data to brands, salons, and pros. Paul shares a sampling of findings from the KIM report, an industrywide project spearheaded by Salon Interactive. The KIM report partners with POS, booking and payment processing platforms to aggregate data to provide meaningful “Key Industry Metrics” to help our larger industry understand the challenges and opportunities ahead of us all.

en-US

43:21

131. Bad Coaches Are Back?? Oh f.... yes they are!

Social Beauty Makers ·

2025/10/22

When “certain coaches/podcasters" call brands "parasites", I have to fire back with truth and experience based logic. In this episode, I break down the danger of 'BS', share why affiliate links aren’t the future, how real profit are only enhanced by smart retail, and why partnership—not paranoia—built careers and salons. My take: this is a must-listen reality check for pro, businesses, and brands who care about the industry.

en-US

31:56

130. Salon Tech Talks, Pt 11: Gordon's Take

Social Beauty Makers ·

2025/10/15

This week, Gordon's goes solo with his take on highlights from our last 10 episodes featuring leaders in the salon tech space, as well as sharing his thoughts on how tech is re-shaping the salon — and what comes next.

en-US

49:48

129. Salon Tech Talks, Pt 10: Kimi Bennett,...

Social Beauty Makers ·

2025/10/08

Kimi Bennett, co-founder and CEO of Sole Business Solutions, the pro beauty industry’s first 24/7 AI-powered coaching platform, is a longtime working professional and suite owner turned tech entrepreneur. Kimi joins Gordon to share the inspiration behind her groundbreaking work with co-founder and COO Michael Sandoval, a long-time salon coach, in launching the platform. Long a champion for educating and coaching professionals towards their dreams of success, Kimi and Michael have both embraced

en-US

54:27

128. Salon Tech Talks, Pt 9: Sudheer Koneru, founder...

Social Beauty Makers ·

2025/10/01

Sudheer Koneru. a former Microsoft Engineer and successful tech entrepeneur, is the founder and CEO of Zenoti, an AI powered, platform of salon management, marketing and customer care tools focused on helping salons to grow. Sudheer joins Gordon to share his journey from tech into the wellness space and back to tech again– but this time creating tech that is firmly focused on solving challenges facing the pro salon and wellness space. Sudheer goes deep into the topic of AI and what it means for

en-US

44:28

127. Salon Tech Talks, Pt 8: Vish’s Tim Howard on...

Social Beauty Makers ·

2025/09/24

Vish’s Chief Innovation Officer Tim Howard joins Gordon to dive into the story behind the creation of the innovative and powerful salon color management software platform. Designed to transform how salons think about and approach hair color usage, Tim shares how Vish came to life, why waste reduction matters, and how better management of color inventory through technology can not only save time for busy colorists but also drive profits for salons.

en-US

53:54

126. Salon Tech Talks, Pt 7: SalonInteractive's Alan...

Social Beauty Makers ·

2025/09/10

SalonInteractive's Alan Audet joins Gordon to discuss their latest initiative focused on the power of data to empower brands, distributors, and professionals alike. A groundbreaking e-commerce platform, SalonInteractive was created to allow salons to compete with Amazon more effectively. Today, SalonInteractive has evolved into a marketing and data collection platform that leverages the power of big brands, tech companies, and distributors to support salons and pros in new ways by way of its

en-US

42:31

125: AI & Beyond: The Digital Revolution & Salons

Social Beauty Makers ·

2025/09/03

Gordon shares highlights from his recent AI sessions at the Moroccanoil Collective, exploring why tech can’t be ignored, how it fuels efficiency and profitability, and why the professionals who embrace it will be the ones who thrive.

en-US

19:59

124. Random Notes (Gordon Style)

Social Beauty Makers ·

2025/08/27

Join Gordon for a rapid-fire mix of insights on the biggest challenges facing many salon pros today. From social media shifts and smart pricing strategies to retail realities, AI-driven communication, and the power of data, this episode serves up an honest take to help you navigate what’s challenging salons across the industry.

en-US

53:37

ENCORE: Salon Tech Talks, Pt 1: Paul Tate on the...

Social Beauty Makers ·

2025/08/20

Welcome to the premiere episode of Salon Tech Talks, a 10-part series featuring conversations with innovators and leaders in the pro beauty tech space.In this kickoff episode, Gordon is joined by longtime industry tech strategist and advisor Paul Tate. Together, they explore how salon technology has evolved over the last 20 years — and why, despite major advancements, many pros still feel overwhelmed rather than empowered by their systems. They also share insights on the innovations most likely to

en-US

50:39

123. Salon Tech Talks, Pt 6: BeautyDesk.AI founder...

Social Beauty Makers ·

2025/08/13

Tech Talks is a 10-part series featuring conversations with leading innovators in the pro salon tech space. In this episode, Gordon is joined by Universe Walker, Founder of BeautyDeskAI. When she realized that unanswered calls to her salon were 'leaving a lot of money on the table, Universe put together a tech-savvy team to help build an "AI-powered system designed to handle client phone calls and messages, automate booking, and give salon owners their time back". Universe talks lessons

en-US

61:42

122. Salon Tech Talks, Pt 5: Vagaro Founder/CEO Fred...

Social Beauty Makers ·

2025/08/06

Tech Talks is a 10-part series featuring conversations with leading innovators in the pro salon tech space. In this episode, Gordon is joined by Fred Helou, Founder and CEO of Vagaro. A software engineer with an entrepreneurial spirit, Fred founded Vagaro to solve problems and support small business owners in the pro beauty space. Today, he oversees one of the industry’s leading digital platforms – processing millions of transactions annually. Fred shares insights into ongoing innovation across tech

en-US

61:06

121. Salon Tech Talks, Pt 4: Digital Marketing with...

Social Beauty Makers ·

2025/07/30

Salon Tech Talks is a 10-part series featuring conversations with innovators in the pro salon tech space. In this episode, Gordon is joined by Ameet Kallarackal, Glammatic.comCo-Founder & CEO. A digital marketer at heart, Ameet has a passion for inspiring salon owners and pros to use leading-edge tools and related strategies to transform their businesses and careers. Ameet shares his considerable insights into the power of search and the growing suite of platforms and tools that are transforming

en-US

58:32

120. Salon Tech Talks, Pt 3: Phorest’s Paddy Monaghan...

Social Beauty Makers ·

2025/07/23

Salon Tech Talks is my 10-part series featuring conversations with innovators in the pro salon tech space. In this episode, Gordon is joined by Phorest Salon Software’s Chief Product Officer, Paddy Monaghan. With a clear passion for professional salon and spas, Paddy brings a unique perspective on how to leverage the growing power of technology to support the aspirations of business owners and their team members. Paddy shares insights into the innovations most likely to revolutionize salons in the

en-US

45:06

119. Salon Tech Talks, Pt 2: Meevo's John Harms on...

Social Beauty Makers ·

2025/07/16

Welcome to Salon Tech Talks, a 10-part series featuring conversations with innovators and leaders in the pro beauty tech space. In this episode, Gordon is joined by Meevo/Millennium Systems founder and chairman John Harms. At the age of just 16, John founded Millennium Systems (known today as Meevo), working part-time for the salon his hairdresser sister called home. Over the course of the last 37 years, John has been an innovator as well as a witness to the evolution of how salons and pros conduct

en-US

53:37

118. Salon Tech Talks: Paul Tate on the State of...

Social Beauty Makers ·

2025/07/09

Welcome to the premiere episode of Salon Tech Talks, a 10-part series featuring conversations with innovators and leaders in the pro beauty tech space.In this kickoff episode, Gordon is joined by longtime industry tech strategist and advisor Paul Tate. Together, they explore how salon technology has evolved over the last 20 years — and why, despite major advancements, many pros still feel overwhelmed rather than empowered by their systems. They also share insights on the innovations most likely to

en-US

23:37

ENCORE: The Robots Are Coming (?!?)

Social Beauty Makers ·

2025/06/25

My first recording of the new year is about looking forward - and sharing my thoughts on where technology could be taking our industry. I also check in with Chat GPT to get an AI 'perspective' on where robotics (and related technologies) could take salons and professionals over the next 20 years. Importantly, our larger world of consumers does not have a great history of considering the needs of the workforce that serves it (across industries) as a reason NOT to change the role of said

en-US

24:57

ENCORE: Civics Lesson - How American Government Works...

Social Beauty Makers ·

2025/06/18

Taking a break from the usual to talk about a topic few of us know enough about - Civics. Per my office buddy Chat GPT, "Civics is all about understanding how government works, how people participate, and how decisions (laws and more) get made". Knowing the basics is valuable in understanding the state of the beauty industry's regulatory landscape... as well as everyday life. Note: this is not a political episode. I stayed way clear of that. Hope you enjoy. :-)*Note: this episode was

en-US

19:20

117. The Trouble with AI

Social Beauty Makers ·

2025/06/11

Regular listeners know that I'm obsessed with Artificial Intelligence (due to its potential to revolutionize the pro beauty industry....across categories). Having said this, I'm very much aware of the potential for AI to create challenges for both the industry and our larger world. Listen in for my take on the not-so-great side of this insanely powerful technology.

en-US

21:52

116. Smart Phones: Business Tool or Distraction?

Social Beauty Makers ·

2025/06/04

I love to talk tech + beauty -in large measure because of the amazing efficiencies the right tech can bring to salons and pros. But what we don't talk about enough are the potential downsides to tech - and top of that list for me are the distractions from our work being caused across the industry by the misuse of social media AND our devices while 'on the job'. Listen in for my take on what I believe is one of the industry's most significant challenges in building success.

en-US

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