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PODCAST

The Uncharted Veterinary Podcast

Uncharted Veterinary Community

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don"t get discussed. We"ll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your

business

All Episodes

00:56:20

UVP - 314 - Is Selling To Corporate My Only Option

The Uncharted Veterinary Podcast ·

2024/11/13

In this episode of the Uncharted Veterinary Podcast, Stephanie Goss and guest Bret Halishak discuss the challenges solo veterinary practice owners face when considering their exit strategy, and how to position their practice for future success. Bret provides valuable insights on maximizing practice value, operational efficiency, and the importance of team development. He emphasizes the need for practice owners to understand their financials, leverage their team's skills, and build a strong practice

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00:43:44

313 - When Asking 'Do You Want To Go Home ' Hurts...

The Uncharted Veterinary Podcast ·

2024/11/06

When the clinic schedule looks light, should the practice owner send techs home to save costs—even if it means stretching the remaining team thin? In this episode of The Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a manager’s dilemma: balancing payroll concerns with patient care and staff morale. They share actionable steps for addressing these staffing challenges head-on, including how to communicate with leadership, gather input from the team, and propose solutions

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00:50:15

312 - My Practice Owner Spends Too Much Money

The Uncharted Veterinary Podcast ·

2024/10/30

Ever felt caught in the middle when it comes to practice finances? A practice manager wrote in, sharing their frustration with an owner who regularly draws large amounts of money from the business—leaving the practice struggling to cover bills and payroll. In this episode of the Uncharted Veterinary Podcast, Practice Management Super Nerd, Stephanie Goss and guest Dr. Sue Sayles dive into the tricky dynamics of managing practice finances when the owner’s withdrawals disrupt cash flow and this

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00:47:15

UVP - 311 - Do I Want To Know Why They Are Calling Out

The Uncharted Veterinary Podcast ·

2024/10/23

A practice manager struggles with managing a PTO policy that leads to team members overusing their time off early in the year. In this episode of the Uncharted Podcast, Dr. Andy Roark and practice management super nerd, Stephanie Goss help a practice manager having a hard time balancing their team's use of paid time off (PTO). The manager explains that they simplified PTO, lumping sick days and vacation time together to give their staff more autonomy. However, it’s backfired, leaving them frustrated

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00:32:26

310 - Getting Team Buy - In To Change (A Pet Health...

The Uncharted Veterinary Podcast ·

2024/10/21

Change can be scary to vet teams and getting their buy-in takes great skill. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark is joined by Dr. Jules Benson to discuss strategies for change management in veterinary practices. Dr. Benson brings over a decade of executive experience in the pet health insurance industry and a rich background in clinical practice and veterinary innovation. Together, they explore how veterinary teams can implement new tools to enhance communication with

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00:47:50

UVP - 309 - Can RVTs And VPAs Coexist

The Uncharted Veterinary Podcast ·

2024/10/16

Should veterinary medicine introduce a mid-level practitioner role? With the landscape of veterinary care changing, there's a proposal in Colorado to create a Veterinary Professional Associate (VPA) role, sitting between licensed technicians and veterinarians. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss discuss the potential impact of expanding technician responsibilities and how this could redefine roles in general practice. What does this mean for access

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00:49:52

308 - Can They Do Homework On The Clock?

The Uncharted Veterinary Podcast ·

2024/10/09

A medical director is having trouble navigating the balance between supporting paraprofessional staff in tech school and ensuring they have the necessary technical skills for their role. In this episode of the Uncharted Veterinary Podcast, Stephanie and Dr. Andy Roark discuss a specific scenario where a veterinary assistant, allowed to study on the clock, is struggling with skill development. The conversation turns into a thoughtful debate about trust, team expectations, and the challenges of

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00:56:40

307 - Training On 'Emotional Intelligence' Is The...

The Uncharted Veterinary Podcast ·

2024/10/02

A Practice Manager is struggling with younger team members' reactions to client disagreements. The leader is frustrated with the team’s hypersensitivity to client interactions, particularly around money and customer service, which is resulting in feedback that the practice feels cold and transactional. In this episode of the Uncharted Veterinary Podcast, Practice Management Super Nerd, Stephanie Goss and Dr. Andy Roark explore how to shift the team’s culture towards empathy and understanding, while

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00:46:24

306 - I Hate That The Team Bashes Clients!

The Uncharted Veterinary Podcast ·

2024/09/25

In this episode, Dr. Andy Roark and Stephanie Goss tackle a mailbag question from a technician struggling with negativity in their clinic, where team members have started complaining about clients after a recent workflow change. The hosts discuss how small behaviors like eye-rolling and client bashing can create a toxic work environment if left unchecked, especially when clients might overhear. They explore the importance of setting personal boundaries, leading by example, and addressing

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00:48:14

305 - Frustrated With Taking Breaks.. And Not Taking...

The Uncharted Veterinary Podcast ·

2024/09/18

A practice manager is frustrated by team members delaying lunches and taking disruptive trips to the breakroom, which leaves the afternoon understaffed and creates tension among the senior team. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Andi Davison tackle a challenging mailbag question: how to manage staff taking breaks, ordering food, and maintaining workflow. Dr. Roark and Andi break down how to approach this situation from a place of curiosity and empathy, exploring

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00:57:54

304 - How Do I Teach Accountability

The Uncharted Veterinary Podcast ·

2024/09/11

A manager with fantastic team leads—dedicated, hardworking, and aligned with the clinic’s mission—struggles to help these leads transition from being top team members to effective leaders who can manage and hold their peers accountable. In this episode of the Uncharted Veterinary Podcast, Andy and Stephanie break down the challenges of shifting from being "one of the team" to being the person responsible for enforcing standards and accountability. They explore why this transition can be so difficult

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00:56:36

303 - Schedule Freaks The Team Out

The Uncharted Veterinary Podcast ·

2024/09/04

How do you manage staff anxiety about the upcoming schedule without turning away clients and compromising care? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management super star, Stephanie Goss dive into a mailbag question that resonates deeply with many veterinary teams. A concerned manager writes in about their team’s growing habit of preemptively freaking out when they see a busy day ahead, leading to requests for limiting appointments and turning pets away,

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00:52:27

302 - Outdated Or Just Respectful Navigating Job -...

The Uncharted Veterinary Podcast ·

2024/08/28

Are traditional expectations around resignations and job stability becoming outdated? A practice owner shares their concerns about the increasing trend of employees resigning via email or text and the prevalence of job-hopping on resumes. How can we navigate these changing norms without feeling out of touch?In this episode, Maria and Andy explore how to approach these issues with empathy and strategic thinking. They discuss practical steps for interviewing candidates with job-hopping histories,

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00:49:10

301 - Out Of Compassion For Clients

The Uncharted Veterinary Podcast ·

2024/08/21

This practice owner is seeking guidance on how to help their team become more empathetic and flexible with clients who may not immediately agree with recommendations. In this episode, Stephanie Goss and Dr. Andy Roark tackle a common challenge faced by veterinary practice teams: how to improve emotional intelligence and client compassion when dealing with resistant or questioning clients. Stephanie and Andy dive into the root causes of this issue, discussing how mental exhaustion and frustration

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01:01:05

UVP - 300 - We Want Them To Love Their Jobs, Is That...

The Uncharted Veterinary Podcast ·

2024/08/14

A young practice manager is struggling to maintain the momentum and enthusiasm of a high-quality team that, after an initial burst of energy, has started to settle into complacency. Despite intentional efforts to create a strong culture, clear pay scales, and a supportive environment, the leadership team is finding it difficult to inspire the same level of excitement and growth-driven mindset among their staff. Dr. Roark and Stephanie dive into the complexities of team dynamics, the importance of

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00:47:22

UVP - 299 - When Layoffs Hit Hard With Rebecca Rose

The Uncharted Veterinary Podcast ·

2024/08/07

This Practice Manager, like many, is not looking forward to letting someone at their practice go but what makes this particularly challenging is that this person has already expressed financial concerns. This week, Stephanie Goss is joined by Rebecca Rose, an RVT, CCC (Certified Career Coach), and CPEP (Certified Peaceful Euthanasia Professional), as they discuss how to navigate this conversation. With over 40 years of experience, Rebecca shares her insights on dealing with layoffs, the importance

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01:00:53

298 - Managing A Perfectionist

The Uncharted Veterinary Podcast ·

2024/07/31

This manager faces challenges with constant corrections from a perfectionist team member, causing tension within the team. Dr. Andy Roark and Stephanie Goss dive deep into managing perfectionist tendencies in a veterinary setting, highlighting the importance of empathy, open communication, and objective management. They explore how the veterinary education system can contribute to perfectionist behaviors and discuss strategies for balancing high standards with team harmony. This episode is packed

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01:02:58

297 - Assoc. Didn't Do Anything Wrong

The Uncharted Veterinary Podcast ·

2024/07/24

A practice owner is struggling how to communicate taking responsibility even when they didn't do anything wrong. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a tough mailbag question from a practice owner dealing with a post-surgery complication. After a routine spay, a client reported swelling at the incision site, which quickly escalated to an emergency vet visit. The associate vet who performed the surgery believes they did nothing wrong, as

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01:01:41

296 - Transitioning From Peer to Leader

The Uncharted Veterinary Podcast ·

2024/07/17

A veterinary professional who recently stepped into the role of tech team lead is facing the challenge of earning their team's trust while aligning with the practice owner's vision. In this episode of the Uncharted Veterinary Podcast, practice management super nerd, Stephanie Goss is joined by guests Tyler Grogan and Kelsey Beth Carpenter. Join them as they dive into a mailbag letter from a loyal listener who is struggling to transition from being a peer to a leader, especially when they support the

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00:57:08

295 - Help! I Have A Micromanaging Manager

The Uncharted Veterinary Podcast ·

2024/07/10

This medical director is struggling with a micromanager who is now overstepping on the medicine side of the practice. Dr. Andy Roark and practice management super nerd, Stephanie Goss take on this mailbag to help a team member deal with a manager that makes jokes about being the boss and making the decisions. The rest of the team finds it more threatening than funny and now, some of those micromanaging tendencies are starting to slip into the medical protocols. Let's get into this episode!LINKS 🌟

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326 results

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