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PODCAST

Resilient by Design with Rebecca Hay

I"m Rebecca Hay and I have built a successful interior design business by trial and error, podcasts, online courses and books. Over the last decade I have grown from an insecure student to having career false starts and now I"ve finally landed where I want to be. Throughout my journey I"ve become deeply passionate about business and helping other entrepreneurs and career minded women. Each week I"ll share tangible takeaways from my own experience and the experiences of other badass women to help

business how to

All Episodes

26:23

325. The Pivot That Scared Me (and what comes next)

Resilient by Design with Rebecca Hay ·

2026/03/31

There comes a point in business where what once worked no longer feels aligned. In this episode, I'm sharing a big decision: after years of teaching my signature program, Power of Process, I will not be launching it again. This isn't about walking away from something that didn't work. It's about recognizing when you've outgrown something that did. We're talking about the stages of business growth, how to know when it's time to pivot, and why so many designers feel stuck even after building their

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53:33

The Dos and Don'ts of Hiring in your interior design...

Resilient by Design with Rebecca Hay ·

2026/03/24

Hiring can feel overwhelming — especially when you're not sure if you're setting things up the right way. In this rebroadcast episode, Rebecca sits down with HR expert Laura Tolhoek to break down the key decisions every design business owner needs to make when hiring. They cover subcontractors vs employees, what needs to be in your contracts, and how to avoid the common mistakes that can create problems later. If you're thinking about hiring or want to refine your approach, this episode will give

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16:09

324. Was It A Bad Hire...Or Just Bad Onboarding?

Resilient by Design with Rebecca Hay ·

2026/03/17

Hiring someone in your design business should make things easier… but sometimes it does the opposite. Tasks get misunderstood. Expectations feel unclear. And before long you're wondering if you made a bad hire. But what if the problem wasn't the person you hired? In this episode, I'm sharing why many hires fail in small design firms and how a simple 30-60-90 day onboarding plan can completely change the outcome. I walk through how to structure the first 90 days, define success clearly, and create an

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51:48

323. How to Offer High-End Design at Different Price...

Resilient by Design with Rebecca Hay ·

2026/03/10

In this episode, I sit down with Sarah St. Amand to talk about how she's built a design business that serves different types of clients without discounting her expertise or compromising her brand. We talk about smaller design packages, profitability, client communication, team structure, and why designers need to stop equating beautiful work with business success. If you've ever wondered how to stay true to your aesthetic while still building a profitable, sustainable business, this episode is for

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52:27

322. Stop Losing Money on Construction: Flat Fees,...

Resilient by Design with Rebecca Hay ·

2026/03/03

Construction projects shouldn't be your biggest stressor — or your biggest money leak. In this episode, Rebecca sits down with construction management expert Renee Biery to talk about: Flat fees vs hourly billing Charging in advance Procurement on renovation projects Allowances and contractor negotiations Liability myths designers believe How construction stabilizes your income If you've ever felt burnt out on renovations or unsure how to price them profitably, this conversation will

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16:44

321. Why Your Business Feels Calm One Month and...

Resilient by Design with Rebecca Hay ·

2026/02/24

One month your design business feels calm and steady. The next, it feels chaotic and uncertain. If you've ever experienced that swing, this episode is for you. Rebecca Hay unpacks the recurring cycle almost every interior designer faces: expansion followed by contraction. She explains why inconsistency doesn't mean you're failing and how a lack of structure, not a lack of talent, is usually the real issue. You'll learn how to stop reacting to slow seasons, build systems that support you year-round,

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21:32

320. The 4 Systems Every Design Business Needs

Resilient by Design with Rebecca Hay ·

2026/02/17

If your design business feels harder than it should, you're not alone. In this episode, Rebecca shares the three essential systems every successful interior design business needs: process, profitability, marketing, and leadership. You'll hear real stories from her own journey, including what happened when she was booked out but losing money, why hiring didn't work at first, and how building structure created confidence and ease. Talent isn't enough. Instagram isn't enough. Referrals aren't enough

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29:23

319. What I Learned Designing a $12 Million Home (and...

Resilient by Design with Rebecca Hay ·

2026/02/10

Luxury isn't louder. It's calmer, quieter, and more confident. In this episode, Rebecca shares what she learned designing a home that sold for over $12 million and working for luxury designer Steven Taylor for five years. This isn't about expensive finishes. It's about premium service, trust, leadership, and building a process that makes clients feel taken care of. Rebecca also reflects on Steven's passing in late 2025 and the lasting business lessons he left behind. Episode Highlights: Why luxury

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40:23

318. Owning your niche. How this HGTV winner turned...

Resilient by Design with Rebecca Hay ·

2026/02/03

HGTV Flea Market Flip winner and luxury designer Sarah Trop joins Rebecca for a candid conversation about owning your niche and building a design business that doesn't follow the rules. Sarah shares how she turned her love of upcycling and storytelling into a thriving luxury design firm, why taking risks changed everything for her career, and how biophilic design helps create calmer, more meaningful homes. In this episode, they discuss risk vs. reward, working with different client personalities,

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01:05:52

Scaling your business and growing your team with...

Resilient by Design with Rebecca Hay ·

2026/01/27

Scaling a design firm eventually forces a decision: keep controlling everything, or build a team that can run without you in every detail. In this rebroadcast, Rebecca Hay talks with Regan Baker about the mindset shift and the operational structure that helped Regan step into the CEO role. They cover role clarity, team structure, meeting rhythms, documentation standards, and why record-keeping is one of the most underrated tools for client service and project momentum. In this episode: The 9–10

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22:39

317. The Hidden Truth About Premium Clients

Resilient by Design with Rebecca Hay ·

2026/01/20

Premium clients aren't attracted by bigger portfolios, more followers, or higher prices. They're attracted by leadership. In this episode, Rebecca breaks down why good designers often get stuck working with budget-conscious clients and how a clear, structured process is the real driver behind attracting premium ones. You'll learn the key differences between budget and premium clients, why money isn't the deciding factor, and how your intake, boundaries, and communication shape the clients you

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13:07

316. A new chapter begins - Welcome to Season 7

Resilient by Design with Rebecca Hay ·

2026/01/13

Season 7 of Resilient by Design opens with an honest conversation about what it really looks like to grow an interior design business beyond the early hustle years. If you're busy, booked, and still exhausted, this episode is for you. Rebecca Hay shares why burnout is not a business model and why so many designers at the 2–5+ year mark feel successful on paper but overwhelmed behind the scenes. This episode sets the tone for the season ahead, focused on deeper support, real implementation, and

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05:48

315. Closing Out 2025: A Heartfelt Message for...

Resilient by Design with Rebecca Hay ·

2025/12/25

As we close out 2025, this episode is a pause. A moment to step back from the deadlines, the launches, the site visits, and the constant push to do more—and instead reflect on how far you've come. In this special holiday episode, Rebecca shares a heartfelt message for designers who showed up again and again this year. The ones who raised their rates, made hard decisions, took real rest, or simply kept going when things felt heavy. This isn't about setting new goals or pushing harder. It's about

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33:19

314. How Successful Designers Plan Their Year: My...

Resilient by Design with Rebecca Hay ·

2025/12/18

If you want 2026 to feel more intentional and less reactive, this episode is your reset. In this guided Year in Review + Goal Setting workshop, I walk interior designers through my proven system to reflect on the year, review key numbers without overwhelm, and set clear goals you can actually execute. Grab a notebook, pull up your calendar, and follow along. Episode Highlights: The year-end reflection questions that reveal wins, challenges, and money makers The "Repeat vs. Never Repeat"

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23:06

313. Why Designers Need More Than a Course — And The...

Resilient by Design with Rebecca Hay ·

2025/12/11

Real growth doesn't come from another course; it comes from consistency, mentorship, and staying connected to the work long enough to see the transformation. In this episode, Rebecca shares the moment she realized she needed to simplify even further in her business…and the big shift she's making in 2026 to support designers at a deeper level. You'll hear: • Why courses alone don't create long-term results • The power of choosing your "one thing" • What truly moves a design business forward • How to

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41:40

312. Stop Shopping Retail: How Wholesale Vendor...

Resilient by Design with Rebecca Hay ·

2025/12/04

Still buying retail? It's killing your margins. In this episode, Rebecca talks with John Genova of Dovetail Furniture about the real profit advantages of sourcing wholesale and why strong vendor partnerships are essential as your design business grows. You'll learn how to choose the right trade vendors, what to look for at markets, how MAP pricing protects you, and why reliable partners can simplify your workflow and boost your bottom line. Designers in their growth years will take away practical

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13:42

311. Stop Working for Free: The End-of-Year Profit...

Resilient by Design with Rebecca Hay ·

2025/11/27

Are you still doing work you never bill for? Still discounting your time? Still giving clients "just a little extra" because it feels easier than charging what you're worth? You're not alone, and you're definitely not new. Even experienced designers slide into patterns that chip away at profit and confidence without realizing it. In this episode, Rebecca breaks down the hidden places designers work for free, why it keeps happening years into business, and how to reset your pricing mindset before the

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38:24

310. Beyond Survival Mode: Building a Stable,...

Resilient by Design with Rebecca Hay ·

2025/11/20

Feeling stuck in the cycle of doing everything yourself? In today's episode, we explore what it really takes to move beyond survival mode and build a stable, profitable interior design business. Rebecca is joined by design-build founder Mae Reedy, who shares her hard-earned lessons on systems, hiring, communication, and managing a growing team. If you've been in business for a few years and you're craving more stability, better processes, and the confidence to scale, this is your episode. You'll

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17:11

309. Your Next Level Starts Here: The Mindset Shift...

Resilient by Design with Rebecca Hay ·

2025/11/13

Scaling doesn't mean building a big firm or losing touch with what you love. It's about clarity, confidence, and control. In this solo episode, Rebecca dives into the mindset shift that helped her build a business that supports her life (not the other way around). She shares her five go-to reflection questions to help you visualize your next level and start leading like a CEO. Listen in to learn how to: Scale your design business without burnout Redefine what success looks like for you Build

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01:18:24

Grow your team, Grow your Business with Dina Holland...

Resilient by Design with Rebecca Hay ·

2025/11/06

Want to grow your interior design team without losing your creative edge? In this rebroadcast, Rebecca sits down with Dina Holland (Honey & Fitz) to talk hiring, delegation, process, and profit. Dina shares how authenticity on Instagram acts as a built-in client filter, why documentation is non-negotiable as you scale, and what she's learned running an e-commerce shop alongside a thriving studio. You'll learn: How team growth changes your role—and why that's a good thing The nuts and bolts of

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371 results

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