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PODCAST

The General Practice Podcast

Ben Gowland talks to those making real change happen in healthcare, getting underneath what they did, how they managed to do it, and the challenges they faced along the way

health & fitness medicine

All Episodes

25:23

Podcast – Catherine Pope – Access to General...

The General Practice Podcast ·

2026/01/19

In this episode, Ben is joined by Catherine Pope, Professor of Medical Sociology at Nuffield Department of Primary Care Health Sciences, to explore how access to general practice really works in practice and what happens to appointment systems over time. Drawing on over 30 years of research and findings from a recent study, the discussion examines the sustainability of different access models, the legacy of initiatives such as Advanced Access, and why practices continually adapt systems to manage

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20:59

Podcast – Dr Zalan Alam – How Rochdale Is...

The General Practice Podcast ·

2026/01/05

In the first episode of 2026, Ben is joined by Dr Zalan Alam, General Practitioner, Director of Medical Education and GP Partner, to explore Rochdale’s selection as a site for the National Neighbourhood Health Implementation Programme (NNHIP) and what this means in practice for general practice and PCNs. The discussion focuses on improving patient journeys, […]The post Podcast – Dr Zalan Alam – How Rochdale Is Implementing the National Neighbourhood Programme appeared first on Ockham

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21:35

Podcast – Judy Oliver – The Role of the Voluntary...

The General Practice Podcast ·

2025/12/15

In this episode, Ben is joined by Judy Oliver from Oliver & Company to discuss the role of the voluntary, community and social enterprise (VCSE) sector in healthcare and general practice. Judy explains why the voluntary sector is essential yet often misunderstood. She explores how social prescribing and asset mapping can better connect patients with […]The post Podcast – Judy Oliver – The Role of the Voluntary Sector in General Practice appeared first on Ockham Healthcare.

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26:45

Podcast – Practice Index – Budget Changes Unpacked

The General Practice Podcast ·

2025/12/01

In this week’s episode, brought to you in partnership with Practice Index, we’re joined by Claire Houston from Practice Index, Paul Gordon from Atomos, and James Gransby from Azets to break down what the latest budget really means for general practice. We explore how tools like the salary calculator and benchmarking manager can support smarter […]The post Podcast – Practice Index – Budget Changes Unpacked appeared first on Ockham Healthcare.

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21:46

Podcast – Ben Gowland – Why PCNs Should Lead the Way...

The General Practice Podcast ·

2025/11/17

In this solo episode, Ben explores how PCNs can transform their role within the local healthcare system by taking the lead in organising neighborhood meetings. Moving beyond the limits of bilateral conversations, Ben explains how these gatherings can unite stakeholders, such as ambulance trusts and mental health services, to drive collaboration, set shared priorities, and […]The post Podcast – Ben Gowland – Why PCNs Should Lead the Way with Neighborhood Meetings appeared first on Ockham

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26:30

Podcast – Dr Hannan Chaudery – How GP Triage Is...

The General Practice Podcast ·

2025/11/03

Can AI truly transform how patients access healthcare? In this episode, Ben is joined by Dr Hannan Chaudery, Chief Technology Officer of GP Triage, to explore how autonomous AI is reshaping patient care across the NHS. Hannan explains how GP Triage’s innovative system prioritises appointments based on clinical urgency, easing the pressure on receptionists and […]The post Podcast – Dr Hannan Chaudery – How GP Triage Is Transforming Patient Access in the NHS appeared first on Ockham Healthcare.

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34:03

Podcast – Practice Index – Navigating CQC Inspections...

The General Practice Podcast ·

2025/10/20

In this week’s episode, brought to you in partnership with Practice Index, we welcome back podcast regular Claire Houston and returning guest Kay Keane from Urban Village Medical Practice, a practice that recently achieved an Outstanding CQC rating. Together, they share practical advice and real experiences from the CQC inspection process, from innovative community services […]The post Podcast – Practice Index – Navigating CQC Inspections with Confidence appeared first on Ockham Healthcare.

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21:17

Podcast – Debbie Hipps – Innovations in Genomic...

The General Practice Podcast ·

2025/10/05

This week, Dr. Debbie Hipps, a pioneering GP and primary care lead, joins Ben to explore how genomic medicine is transforming general practice. From enhancing risk assessments, family history evaluations, and cancer treatments to driving the NHS’s shift from reactive to preventative care, Debbie highlights the urgent need for GPs and pharmacists to upskill in […]The post Podcast – Debbie Hipps – Innovations in Genomic Medicine and Its Impact on Care appeared first on Ockham Healthcare.

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24:16

Podcast – Jonathan Griffiths & Bryony Kendall –...

The General Practice Podcast ·

2025/09/21

In this episode, Dr. Jonathan Griffiths and Dr. Bryony Kendall open up about one of the most sensitive challenges in general practice, supporting families through the loss of a child. They share the journey of creating a new framework for GPs, co-produced with bereaved parents and the Alder Centre, to help doctors provide compassionate and […]The post Podcast – Jonathan Griffiths & Bryony Kendall – Supporting Child Bereavement in General Practice appeared first on Ockham Healthcare.

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29:17

Podcast – Practice Index – Contracts, Costs & Care:...

The General Practice Podcast ·

2025/09/08

In this week’s episode, brought to you in partnership with Practice Index, we welcome back podcast regulars Claire Houston & Robyn Clark to discuss the financial challenges currently facing general practice. Together they highlight how inadequate core contract funding and rising inflation are leaving practices unable to cover the real costs of staffing and operations. […]The post Podcast – Practice Index – Contracts, Costs & Care: Challenges Facing GP Practices appeared first on Ockham

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23:30

Podcast – Charlie Andrews – Bridging the Gap: GPs,...

The General Practice Podcast ·

2025/08/24

What if general practice could seamlessly connect with secondary care? In this episode, Ben speaks with Dr. Charlie Andrews, a GP at Somerset’s Summer Valley Medical Group and a leading voice in gastroenterology. Charlie shares his journey and the inspiration behind pioneering specialised roles for GPs. He discusses his innovative training programme, supported by NHS […] The post Podcast – Charlie Andrews – Bridging the Gap: GPs, Gastroenterology, and the Future of Patient Care appeared first on

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24:34

Podcast – Andy Pow – Funding, Contracts & the Future:...

The General Practice Podcast ·

2025/08/11

In this episode, Ben explores the NHS’s 10 year plan through the lens of general practice funding. Joined by finance expert Andy Pow, they unpack the major shifts proposed in the plan, including resource movement from acute care to community services and the ambitious productivity expectations placed on general practice. Andy shares his insights on […]The post Podcast – Andy Pow – Funding, Contracts & the Future: 10 Year NHS Plan appeared first on Ockham Healthcare.

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25:05

Podcast – Practice Index – Transforming General...

The General Practice Podcast ·

2025/07/27

What does the future hold for general practice in our communities? In this week’s episode, brought to you in partnership with Practice Index, we welcome back Adrian Down & Ceri Chaplin to unpack the NHS’s ambitious 10 year plan to shift care from hospitals into local settings, with a focus on digital transformation and preventative […] The post Podcast – Practice Index – Transforming General Practice: 10 Year NHS Plan appeared first on Ockham Healthcare.

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27:35

Podcast – Katie Bramall-Stainer & Alice Benton – From...

The General Practice Podcast ·

2025/07/13

In this episode, healthcare leaders Katie Bramall-Stainer & Alice Benton unpack the newly published 10-year NHS plan, highlighting the vital yet often overlooked role of practicing professionals in shaping effective policy. They explore the transformative potential of tools like the NHS app and AI, the real world challenges facing GPs, and the shifting balance of […]The post Podcast – Katie Bramall-Stainer & Alice Benton – From Vision to Action: 10 Year NHS Plan appeared first on Ockham

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17:42

Podcast – Ben Gowland – Fit for the Future: 10 Year...

The General Practice Podcast ·

2025/07/07

In this solo episode, Ben examines the newly published 10-Year NHS Plan, Fit for the Future, and its implications for general practice as the NHS shifts towards a neighbourhood health service model. He discusses how digital platforms like the NHS app are reshaping patient access, moving general practice away from its traditional front-door role. The […]The post Podcast – Ben Gowland – Fit for the Future: 10 Year NHS Plan appeared first on Ockham Healthcare.

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21:54

Podcast – Vicky Maskill & Adam Davies – Transforming...

The General Practice Podcast ·

2025/06/22

Join us this week as we explore the transformative journey of Pure Unity Health with our insightful guests, Vicky Maskill and Adam Davies. Discover how Pure Unity Health has grown into a leading provider of first contact physiotherapy services across the UK. Vicky and Adam share their experiences of delivering high quality services and maintaining […]The post Podcast – Vicky Maskill & Adam Davies – Transforming Healthcare with Pure Unity Health appeared first on Ockham Healthcare.

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25:10

Podcast – Practice Index – Redefining Receptionist...

The General Practice Podcast ·

2025/06/08

In this week’s episode, brought to you in partnership with Practice Index, we welcome back Claire Houston and introduce new guest Tracey Clark to discuss the vital role of reception teams in general practice. They explore efforts to better support these teams, including the launch of a new campaign video, and highlight the importance of […]The post Podcast – Practice Index – Redefining Receptionist Roles in Healthcare appeared first on Ockham Healthcare.

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24:12

Podcast – Alex Matheson – Building an Inclusive...

The General Practice Podcast ·

2025/05/25

With Pride Month just around the corner, join us for an insightful discussion with Alex Matheson, Director of Inclusion at the LGBT Foundation, as we explore the vital work being done to improve healthcare for LGBTQ+ communities. Alex shares their expertise on the comprehensive services offered by the foundation, including talking therapies, addiction recovery, and […]The post Podcast – Alex Matheson – Building an Inclusive Future in LGBTQ+ Health appeared first on Ockham Healthcare.

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30:48

Podcast – Rachel Morris – Conquering Stress and...

The General Practice Podcast ·

2025/05/11

This episode features Dr Rachel Morris discussing the impact of stress and burnout on GP partners and PCN Clinical Directors, with a focus on how maintaining job control can help reduce pressure. It also introduces a communication model rooted in empathy, curiosity, and the principle of “highest intent,” offering strategies for improving workplace relationships. The […]The post Podcast – Rachel Morris – Conquering Stress and Enhancing Communication appeared first on Ockham Healthcare.

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26:37

Podcast – Practice Index – Strategies for the 25/26...

The General Practice Podcast ·

2025/04/27

In this week’s episode, brought to you in partnership with Practice Index, we welcome back Claire Houston and Ceri Chaplin to explore the major changes to the Quality and Outcomes Framework for the 2025/26 contract, and what they mean for general practice. The episode dives into the removal of income protected indicators and the Quality […]The post Podcast – Practice Index – Strategies for the 25/26 Quality and Outcomes Framework appeared first on Ockham Healthcare.

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