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PODCAST

Business of Tech: Daily 10-Minute IT Services Insights

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering "Why Do We Care?", channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

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All Episodes

00:17:30

Tax Code Changes: How MSPs Can Benefit from Bonus...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/02

Andrew Jordan, a CPA specializing in IT services and managed service providers (MSPs), discusses the implications of recent tax code changes for MSPs. The new legislation, referred to as the "big, beautiful bill," has introduced significant modifications, including the reinstatement of 100% bonus depreciation. This allows MSPs to write off the full cost of new servers and equipment in the year they are put into service, which can greatly benefit their financial planning and tax strategies.Jordan

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00:39:25

How Agentic AI is Revolutionizing Managed Services:...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/01

Agentic AI is emerging as a significant force in the managed services sector, with the potential to automate up to 80% of routine tasks. Howard M. Cohen and Karl Palachuk, both seasoned experts in the IT partner ecosystem, discussed the current confusion among Managed Service Providers (MSPs) regarding the application and benefits of agentic AI. They emphasized the need for MSPs to understand the distinction between assistive and autonomous agents, as well as the importance of developing a clear

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00:13:23

MSP Industry Shifts: AI Investments Rise, Flamingo...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/31

The 2025 State of the MSP Report from TechPartners reveals a rapidly evolving managed service provider (MSP) industry, with nearly half of surveyed MSPs reporting revenues below $5 million. This indicates a market ripe for consolidation, as 60% of MSPs express interest in acquiring other firms while 28% are open to being acquired. The report highlights a shift in MSP roles, with 68% positioning themselves as one-stop-shop partners and 44% identifying as security partners, reflecting a growing demand

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00:14:12

From Theory to Practice: Quantum Computing's Impact...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/30

Recent advancements in quantum computing are pushing the technology closer to practical application, with companies like Google, IBM, and ICONIC making significant strides in stabilizing quantum systems. This progress poses risks to current encryption methods, as traditional security measures may become obsolete due to quantum capabilities. The National Institute of Standards and Technology (NIST) is advocating for the adoption of post-quantum cryptography (PQC) to protect sensitive data,

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00:13:10

OpenAI Goes For-Profit, New AI Security Threats...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/29

OpenAI has officially transitioned to a for-profit corporation, a move approved by Delaware Attorney General Kathy Jennings. This restructuring allows OpenAI to raise capital more effectively while maintaining oversight from its original non-profit entity. Microsoft now holds a 27% stake in the new structure, valued at over $100 billion, and OpenAI has committed to purchasing $250 billion in Microsoft Azure cloud services. This agreement includes provisions for Artificial General Intelligence (AGI),

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00:16:07

AI Assistants Mislead Users, Wikipedia Traffic Drops,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/28

AI assistants are currently misrepresenting news content 45% of the time, according to a study by the European Broadcasting Union. This research, which evaluated 3,000 responses from popular AI chatbots, including ChatGPT and Google Gemini, revealed that 31% of responses had serious sourcing issues, while 30% contained inaccuracies. Notably, Google's Gemini performed the worst, with 76% of its outputs flawed. This raises significant concerns about the reliability of AI in disseminating information,

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00:12:59

Small Business Confidence Dips Amid Inflation; IT...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/27

Small business confidence has declined as inflation concerns rise, with 71% of owners expressing worries about ongoing price increases, according to the latest CNBC SurveyMonkey Small Business Index. This marks an increase from 66% in the previous quarter, indicating a cautious approach to spending among small business owners. The report highlights that 24% of these owners view rising prices as the greatest risk to their operations, prompting a need for strategic adjustments in pricing and customer

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00:20:33

Transforming Small Business Marketing: Thrive's...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/26

In this episode of The Business of Tech, host Dave Sobel engages in a conversation with Tammy Cannizzaro, the Chief Marketing Officer at Thrive, a company with over a century of experience that has transitioned from selling Yellow Pages ads to providing a comprehensive SaaS-enabled marketing solution for small businesses. Tammy outlines Thrive's mission to help small businesses grow by enhancing their online presence and competing effectively against larger enterprises. She emphasizes the importance

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00:41:39

AI's Role in Empowering Skilled Workers,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/25

The podcast episode explores three significant shifts impacting the managed service provider (MSP) and technology landscape. The first topic centers on the ongoing debate regarding artificial intelligence (AI) and its role in empowering non-skilled workers versus enhancing the capabilities of skilled professionals. The discussion highlights the current state of AI adoption in organizations, emphasizing that while skilled workers are leveraging AI to augment their expertise, many smaller MSPs are

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00:15:53

AI Readiness Gap: Executives Confident, Workers...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/24

Executives are increasingly optimistic about the potential of artificial intelligence (AI) to transform their organizations, with 87% believing it will fundamentally change their business within a year. However, a significant gap exists between this optimism and the readiness of their workforce, as only 29% of executives feel their teams possess the necessary skills to effectively leverage AI technology. This disconnect is compounded by foundational issues in technology infrastructure, which over

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00:14:20

U.S. Cybersecurity Cuts, AI Breach Surge, and Small...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/23

U.S. federal cybersecurity policy has regressed by approximately 13%, according to a report from the Cyberspace Solarium Commission 2.0. This decline is attributed to budget cuts and workforce reductions at key agencies, including the Cybersecurity and Infrastructure Security Agency (CISA) and the State Department's Cyber Diplomacy Staff. The report indicates that nearly a quarter of previously implemented recommendations have lost their status, which raises concerns about the nation's ability to

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00:13:58

OpenAI's ChatGPT Atlas Launches, TeamViewer...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/22

OpenAI has launched ChatGPT Atlas, an AI-powered browser designed to compete with Google in the realm of online information searches. Initially available on macOS, the browser will soon expand to Windows, iOS, and Android, offering free access to all users at launch. The integration of core ChatGPT functionalities allows users to interact directly with search results, streamlining online tasks through features like a sidecar and an agent mode for automating web-based tasks, although the latter will

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00:14:20

SMBs Boost Cybersecurity Spending but Lack Readiness;...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/21

Small and medium-sized businesses (SMBs) are significantly increasing their spending on cybersecurity solutions, with managed detection and response (MDR) and network detection and response (NDR) expected to grow by 107% and 118%, respectively. However, despite this financial commitment, a recent study reveals that 83% of SMBs do not conduct formal security awareness training, and nearly half lack established incident response protocols. This operational gap is concerning, as the average financial

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00:16:07

Windows 11's AI Features, Salesforce's New IT...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/20

Microsoft is significantly enhancing Windows 11 by integrating artificial intelligence capabilities, transforming the PC experience into what the company calls the "AI PC." This new initiative allows users to interact with their computers using voice commands through a feature called CoPilot. With functionalities like CoPilot Actions, users can delegate tasks such as editing files and troubleshooting issues directly to AI agents, which operate in secure environments to ensure data safety. This shift

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00:26:45

AI's Impact on Human Agency: Navigating Governance,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/19

Jacob Ward, a technology journalist and author, delves into the complex relationship between artificial intelligence (AI), human behavior, and social change. He shares insights from his extensive experience in technology journalism, including his time as editor-in-chief of Popular Science and a correspondent for NBC News. Ward emphasizes the concerning trend of AI eroding our sense of agency, as companies increasingly deploy AI systems that exploit our cognitive shortcuts. He argues that while these

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00:41:37

AI Adoption Stalls: MSPs Shift to Workflow Solutions...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/18

The podcast discusses the current state of AI adoption among Managed Service Providers (MSPs) and the challenges they face in delivering measurable results to clients. Despite significant investments in AI, many enterprises report no new revenue from these technologies, leading to a growing skepticism about their practical value. MSPs are now under pressure to bridge the gap between vendor promises and client realities, focusing on specific workflow use cases that can demonstrate tangible benefits

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00:15:43

Hybrid Work Evolves: AI Boosts Productivity, But...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/17

Hybrid work is evolving into a strategic approach for organizations, rather than disappearing. Recent data indicates that 43% of small and mid-sized businesses offered hybrid work options in the third quarter of 2025, reflecting a slight decrease but still underscoring its significance in the modern workplace. Companies are focusing on enhancing their culture, improving physical environments, and developing better management practices. However, major tech companies like Amazon, Apple, and Google are

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00:14:24

F5 Security Breach Prompts CISA Action, NIST AI...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/16

The Cybersecurity and Infrastructure Security Agency (CISA) has issued an emergency directive for federal agencies to update their F5 products following a significant breach where hackers accessed source code and undisclosed vulnerabilities. This incident, discovered in August, poses a serious risk to federal networks, as the threat actor could exploit these vulnerabilities to gain unauthorized access and exfiltrate sensitive data. Agencies are required to apply the latest updates by October 22nd

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00:16:35

AI Hype Peaks: Forrester's Predictions, G2's Success,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/15

Forrester's latest report indicates that the AI hype wave is reaching its peak, with many enterprises expected to delay a significant portion of their AI spending until 2027 due to challenges in proving return on investment (ROI). As a response to increasing regulatory complexities, 60% of Fortune 100 companies are anticipated to appoint heads of AI governance by next year. This shift highlights a growing focus on compliance and risk management rather than pure innovation. Meanwhile, G2's findings

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00:14:41

AI Revolutionizes IT Management, California Regulates...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/14

AI is revolutionizing IT service management, significantly enhancing productivity and operational efficiency. A recent report indicates that AI has reduced ticket resolution times by an impressive 76%, allowing IT teams to focus on more complex issues. However, the rapid adoption of generative AI, particularly in high-stakes areas like mergers and acquisitions, raises serious concerns about data security, with a significant percentage of businesses expressing worries over data quality and ethical

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1,795 results

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