Command Control Power: Apple Tech Support & Business Talk

51:15

689: Stitches, Switches, and Sketchy Devices: A...

Command Control Power: Apple Tech Support & Business... ·

2026/10/06

Jerry describes having basal cell carcinoma removed from his nose and urges regular dermatology checkups, then shares how iOS 27 repeatedly warned him before sharing a "sensitive" stitched-and-bloody photo, even suggesting he consult a "trusted adult." Joe discusses costly RV maintenance and how machines (including hard drives) can fail when left idle, leading into Mac maintenance routines. They debate slang like "cooked," then talk Apple's new iPhone lineup, including Jerry's iPhone 13 Pro Max

en-US

56:50

Best Of CCP: Backblaze to the Future & Proofpoint...

Command Control Power: Apple Tech Support & Business... ·

2026/09/29

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

en-US

57:03

687: Haircuts, Apple Upgrades, and UniFi Networking...

Command Control Power: Apple Tech Support & Business... ·

2026/09/22

Joe and Jerry chat about haircuts, travel plans to Yosemite via Reno and Lake Tahoe amid fires and crowds, and recent wildlife encounters. They discuss upgrading iPhones and frustrations about promised Apple Intelligence features, plus recurring complaints about changing chargers and Apple hardware quality, including deteriorating Apple cases and notoriously poor pre‑M1 MacBook Airs. Joe shares an anecdote about helping an elderly client set up a new Apple account on an M4 iMac while a clock loudly

en-US

57:42

686: North Korean Remote Job Infiltration, Apple...

Command Control Power: Apple Tech Support & Business... ·

2026/09/15

Joe and Sam discuss a Wall Street Journal documentary on North Korean operatives using stolen identities, AI tools, and U.S. accomplices to gain remote jobs at American companies, including schemes where U.S.-based helpers host shipped laptops for overseas workers, raising financial and data-leak risks. They note interview red flags, AI face/voice masking, and an email pitch offering a U.S. partner for a 50/50 split. Sam updates on trying FDA-approved Closee eye drops for age-related vision issues,

en-US

52:36

685: Recovered MacBook, Client Trust, and Preparing...

Command Control Power: Apple Tech Support & Business... ·

2026/09/08

Recovered MacBook, Client Trust, and Preparing for Rosetta 2's Phaseout In this episode of Command Control Power, Sam and Joe discuss being short-staffed while covering client onboarding and ticket work, and how client relationships shift when a different technician becomes the main contact. Joe recounts a new small boutique client raising concerns about him having passwords, leading to credential changes and enabling MFA, plus a quick non-technical win fixing a poorly positioned VoIP phone stand

en-US

56:43

684: Resetting AirTags, Beta Bugs, and Vibe-Coded Mac...

Command Control Power: Apple Tech Support & Business... ·

2026/09/01

Resetting AirTags, Beta Bugs, and Vibe-Coded Mac Health Checks The hosts discuss how to reset an Apple AirTag by inserting and removing the battery five times until a different sound plays, noting newer AirTags may require pressing down. They share issues seen on iOS 27 and macOS betas, including missing app icons in search, slow contact searching, Contacts app odd behavior, Apple Configurator on iPhone failing to enroll devices until using a non-beta phone, and a Control Center white-noise toggle

en-US

01:03:03

Best Of CCP: 158: Balanced Billing the Partner Plan...

Command Control Power: Apple Tech Support & Business... ·

2026/08/25

Recorded on may 31, 2016 TOPICS: Richard B. Wingfield - Head Geek, Envision Design, LLC of Houston Texas:"I have been using Mac's in business since original Macintosh in '84 and Envision, as a consulting firm, has been around since 1993. Started part time as sole proprietor and 20+ years later we are now a firm of 5 full time consultants here in Houston. I tell people I am a "recovering architect" as I got my start in technology practicing architecture and being the "tech guy" in every firm I ever

en-US

01:00:35

682: Using Claude for IT Fixes: Printer Pools, Chrome...

Command Control Power: Apple Tech Support & Business... ·

2026/08/18

The hosts discuss confusion caused by Microsoft's email warning that Publisher will end in October 2026 and urging users to convert files to PDF. Jerry shares how he's been using AI—especially Claude (and sometimes ChatGPT)—to speed up IT work: creating an Addigy printer pool by assigning static IPs to flaky Brother network printers, analyzing Mac logs with Claude to find a runaway Chrome render process causing memory pressure, and using the Quitter app to auto-quit Chrome as a workaround for

en-US

55:33

Best Of CCP - 540: Interview With Mike Bombich of CEO...

Command Control Power: Apple Tech Support & Business... ·

2026/08/11

-We are pleased to welcome Mike Bombich, creator of Carbon Copy Cloner. -He tells a story of losing data that inspired his creation of Carbon Copy Cloner. -Mike spent 8 years as a creative with Apple. -CCC was initially donation-ware. -He never wanted to put any barrier between you and your data. -macOS Big Sur started the downfall of bootable backups. -Mike talks about how that affected CCC and his customers. -We talk about Time Machine's reliability and alternatives to built in solutions. -Mike is

en-US

54:41

680: Microsoft Retires SMS/Voice MFA, Salesforce SSO...

Command Control Power: Apple Tech Support & Business... ·

2026/08/04

Sam and Joe discuss Microsoft's plan to retire Microsoft-provided SMS and voice calls for MFA, with key dates of Sept 1, 2026 (users on SMS/voice are automatically enabled for passkeys and nudged to register) and Feb 1, 2027 (blocking enforcement for users whose only MFA is SMS/voice, no opt-out), noting paid/customer-managed telecom options and the need to warn clients, address legacy per-user MFA vs conditional access, and handle shared accounts via shared mailboxes or passkey-sharing tools. Sam

en-US

52:20

679: New OS, Old Problems

Command Control Power: Apple Tech Support & Business... ·

2026/07/28

In this episode of Command Control Power, the hosts discuss early experiences with the macOS 27 "Golden Gate" beta, noting it feels snappy and stable but breaks QuickBooks, leading one host to keep QuickBooks on a headless Mac mini running macOS 26. They cover upcoming Apple Intelligence features, including AI-assisted file renaming, Safari profiles and AI-suggested tab grouping, page-change notifications, and Apple Passwords' potential to automate password changes (which appears incomplete in

en-US

37:28

Best of CCP - 342: Accruing Technical Debt

Command Control Power: Apple Tech Support & Business... ·

2026/07/21

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

en-US

50:23

677: Beyond the Surface: Network Tools and Cloud...

Command Control Power: Apple Tech Support & Business... ·

2026/07/14

The hosts discuss several network and security topics, starting with UniFi's new "Device Supervisor" feature under Power and Resiliency to monitor device heartbeat and automatically recover silent devices, plus UniFi's move from UniFi Server to UniFi OS Server that may require a migration and re-adoption, pushing remaining sites off a Mac mini to cloud management. They revisit ethernet surge protection and grounding for outdoor cameras and consider alternatives like rack grounding, DIN rails,

en-US

54:19

676: OS 27 Support, Siri AI, and the New Backup Reality

Command Control Power: Apple Tech Support & Business... ·

2026/07/06

The hosts discuss early impressions of iOS 27 on an iPhone 15 Pro Max and interest in Siri AI on newer iPhone hardware, plus Apple's macOS 27 compatibility list ending Intel support while continuing support for 2020 M1 Macs, which they estimate could extend security updates to roughly 2029. They debate device lifespans for home and business, note iOS 27 supports iPhone 11, and consider how Siri AI's on-device, voice-first, screen-aware approach could change form factors and competition. A cautionary

en-US

01:05:57

Best Of CCP - 034: Interview with Ben Greiner,...

Command Control Power: Apple Tech Support & Business... ·

2026/06/30

Ben Greiner is a pioneer in the Apple IT consulting industry and a longtime leader in the Apple Consultants Network. He founded Forget Computers in Chicago in 1998, transforming it into one of the nation's most respected Apple-focused managed service providers, and later created Robot Cloud, an innovative multi-tenant management platform that helped popularize managed services and automation for Apple consultants. Widely recognized for championing standardized device management, recurring service

en-US

48:21

674: Champing at the Bit for iOS 27 and Ghostly Hackers

Command Control Power: Apple Tech Support & Business... ·

2026/06/23

The hosts discuss Jerry installing iOS 27 beta on an iPhone 15 Pro Max and watch, reporting strong stability, snappy performance, and minor reported edge-case crashes, while noting Siri AI requires newer hardware due to RAM constraints and that others find the new Siri improved. Joe shares a fresh issue deploying an MDM configuration profile to disable Siri: users still received "unable to use Siri" prompts because "Listen for 'Hey Siri'" could remain enabled, requiring removing the profile, turning

en-US

56:08

673: AI for IT Workflows, Solutions and Apple's Slow...

Command Control Power: Apple Tech Support & Business... ·

2026/06/16

In this episode of Command Control Power, the hosts discuss practical IT uses of AI, including improving client communications, speeding email migration due diligence via AI-generated PowerShell reporting (mailbox size, forwarding rules, aliases, naming pitfalls, licensing limits), and reducing billing friction by summarizing recorded RingCentral calls in Claude to log hours and generate detailed invoices, including for Ubiquiti camera projects. They debate risks such as blindly running AI-suggested

en-US

01:08:40

Best Of CCP - Interview With Dave Hamilton - CEO of...

Command Control Power: Apple Tech Support & Business... ·

2026/06/09

Topics: -This week we welcome Dave Hamilton of Mac Geek Gab! -Dave actually grew up a street away from our very own Joe Saponare. -Dave has some knowledge on the music history in the area. -Dave has known his co-host, John Braun since they were 15 years old. -He remembers the days of NCSA Mosaic. -The Mac Observer and BackBeat Media are just some of Dave's major accomplishments. -Wasn't 2001 just a few years ago? -Dave takes us down memory lane in the early days of The Mac Observer. -His original

en-US

59:34

672: Apple TV Picks, Disclosure Theories, and...

Command Control Power: Apple Tech Support & Business... ·

2026/06/02

The hosts discuss Apple TV shows they were late to, including The Morning Show and For All Mankind, and talk about Hail Mary Project, comparing the film's "E.T.-esque" choices to Andy Weir's book. They segue into UFO/alien "disclosure" chatter, mentioning Spielberg's upcoming Disclosure Day, the film Age of Disclosure, alleged legacy programs, and the idea that disclosure could distract from other news. The conversation returns to Apple and IT topics: an Apple fix for managed login window settings

en-US

45:13

Best Of CCP - 309: The Tech Power Of Magnets

Command Control Power: Apple Tech Support & Business... ·

2026/05/26

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

en-US

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