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PODCAST

Feel It, Own It, Skill It - The Human Side of Work

The Hinwood Institute

Barbara Clifford & Cecilia Yeung, are a crazy, Gen-X duo, with over 50 years of combined experience, back when people skills were learned face-to-face, not online. Long before inboxes overflowed and AI joined the chat, they were already helping people connect, lead and thrive at work. Building real connections, having real conversations, and helping people bring out their best. Committed to the human side of work. Keeping learning alive. Taking people from stress to strength, chaos to calm, and

education self-improvement

All Episodes

00:48:31

Shift Happens: Menopause, Leadership & the Future of...

Feel It, Own It, Skill It - The Human Side of Work ·

2025/11/15

In today’s episode, Barb and Cecelia are talking about something deeply personal and confronting for both of them. Cecilia shares that just a month ago, she didn’t consider menopause to be a leadership conversation. And that shocked her. She's spent her career talking about inclusion, performance, and thriving at work, yet she realized she had internalized the silence around this topic. Why?Because it’s almost never discussed in professional settings, at least not in the personal experiences of

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01:08:49

From Boomers to Zoomers: Bridging the Generational Gap

Feel It, Own It, Skill It - The Human Side of Work ·

2025/11/01

Barbara & Cecilia are diving into one of the most important, and often misunderstood, dynamics in the modern workplace: generational diversity.From Baby Boomers to Gen Z, each generation brings its ownvalues, work ethic, and communication style. But with those differences come challenges; misunderstandings, stereotypes, and sometimes even conflict.In this episode, they explore what really shapes a generation, how those influences show up at work, and what we can do to bridge the gap. They'll

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00:59:51

The Unspoken Crisis: Trust, Psychological Safety, and...

Feel It, Own It, Skill It - The Human Side of Work ·

2025/10/13

In this episode, we’re diving into something that tends to stay under the radar even in the tightest teams — trust and psychological safety. We recently ran a masterclass on team dysfunction and wanted to expand on this crucial topic that affects so many groups. We thrive when we’ve got it and performance is amazing, but when it’s absent, work slows to sludge and momentum feels like it’s pulling teeth. Here’s the big thing: the absence of trust may feel like you’re running out of air — invisible

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00:47:08

How to Deal with an Asshole at Work

Feel It, Own It, Skill It - The Human Side of Work ·

2025/09/13

Fromgossip to bullying, passive-aggressive digs to toxic stress, workplace conflict shows up in many forms. In this episode, Barbara joins Cecilia to unpack the messy reality of conflict at work and how curiosity can change the game. They explore: Why so many leaders are “punching above their weight” without the training to handle people problems. How assumptions fuel conflict, and how asking better questions can prevent it. The hidden drivers behind bullying, gossip, and passive-aggressive

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00:57:34

Your Personality vs the Clock

Feel It, Own It, Skill It - The Human Side of Work ·

2025/08/14

In today’s episode, we’re diving into something that getsoverlooked in almost every productivity conversation, your personality. Ever wonder why some people live by a colour-coded calendar and others are flying by the seat of their pants… and somehow still pull it off? Why some folks getenergised by deadlines, while others quietly panic under pressure? We’re unpacking how your behavioural style whether you’re wired for action, caution, connection or calm, can make or break your relationship with

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00:52:36

Ditch the Fluff, Say the Stuff

Feel It, Own It, Skill It - The Human Side of Work ·

2025/07/27

In today’s podcast, Barbara & Ceclia are diving back into the art of delivering tough messages and unlocking the secrets to communicating bad news with confidence and compassion. We’ll explore the most vital human skill for turning difficult conversations into opportunities for growth, and we will debate the infamous “yuck” sandwich. Is it really effective or a long-winded distraction? Get ready to level up your communication game and transform how you handle those challenging moments. Are you

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00:59:33

Why is it so hard to say the hard stuff?

Feel It, Own It, Skill It - The Human Side of Work ·

2025/07/18

Barbara Clifford an Cecilia Yeung, from the Hinwood Institute, explore the psychology of avoidance. They talk about what makes delivering bad news feel so awkward, scary, or guilt-inducing. They share with you some real-life examples of news delivered badly and news delivered well. Cecilia shares the SBEAR modelSBEAR – Situation-Behaviour-Effect-Ask/Set Expectations-Reinforce/Review Cecilia referenced a 2013 study by a team of Stanford, Yale and Columbia psychologists on the impact of the different

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00:11:03

The Top 3 Reasons People Get into Conflict at Work

Feel It, Own It, Skill It - The Human Side of Work ·

2024/11/15

*** FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing ***Join the community of like-minded people, sharing research, knowledge tools and info on how to manage stress, time, wellbeing & become more resilient. In this podcast we're sharing: How communication can be misinterpreted What it means to respect your colleagues How do you manage the fair distribution of work? If you like this podcast, give it a like, leave a comment, and subscribe! #LeadershipTraits

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00:09:54

Why Decision Fatigue Leads to Procrastination

Feel It, Own It, Skill It - The Human Side of Work ·

2024/10/07

*** FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing ***Join the community of like-minded people, sharing research, knowledge tools and info on how to manage stress, time, wellbeing & become more resilient. In this podcast we're sharing: Why decision fatigue leads to procrastination What steals our mental energy Why decision fatigue occurs Tips on how to prevent decision fatigue How entrepreneurs manage it. If you like this podcast, give it a thumbs up,

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00:07:17

5 Reasons Why Stand Up Meetings Will Improve the Time...

Feel It, Own It, Skill It - The Human Side of Work ·

2024/09/18

*** FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing ***Join the community of like-minded people, sharing research, knowledge tools and info on how to manage stress, time, wellbeing & become more resilient. In this podcast we're sharing:1. Why standing works for meetings 2. How Stand Up Meetings prevents people getting bogged down. 3. How idle chatter is reduced with Tool Box Meetings 4. How Stand Up Meeting reduce error 5. How team communication is

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00:07:55

The Right to Disconnect - What Regional Leaders Need...

Feel It, Own It, Skill It - The Human Side of Work ·

2024/08/27

*** FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing *** Join the community of like-minded people, sharing research, knowledge tools and info on how to manage stress, time, wellbeing & become more resilient. In this podcast we're sharing: How the "Right to Disconnect" Laws will affect you Australian workplace culture Stress Management & Emotional Resilience If you like this podcast, share this to anyone you know who will benefit from this,

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00:05:11

3 Things a Broken Wrist Taught Me About Resilience

Feel It, Own It, Skill It - The Human Side of Work ·

2024/07/23

In this short podcast, we're sharing how a broken wrist can improve your emotional resilience to::Trust the Process Ask for Help Have a Sense of Humour RESOURCES TO SUPPORT YOU: 1. The Resilient Leader Scorecard. Discover how you score against key resilience indicators and increase your ability to minimise stress, maximise time, live well and roll with the punches. How it works Answer 25 simple questions Generate results instantly Receive feedback to enhance your score 2. Join

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00:11:20

13 Emotional Intelligence Skills for Effective...

Feel It, Own It, Skill It - The Human Side of Work ·

2024/06/27

** FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing **Join the community of like-minded people, sharing research, knowledge tools and info on how to manage stress, time, wellbeing & become more resilient. In this video we're sharing: Emotional Intelligence Enables You to Read the Room How to be Rational and Self Regulate More than Just Data- Making Decisions Based on Ethics and Values Self Awareness Preparing for Difficult Conversations Influence People's

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00:10:43

13 Emotional Intelligence Skills for Effective...

Feel It, Own It, Skill It - The Human Side of Work ·

2024/06/10

** FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing **Join the community of like-minded people, sharing research, knowledge tools and info on how to manage stress, time, wellbeing & become more resilient. In this video we're sharing: Emotional Intelligence Enables You to Read the Room How to be Rational and Self Regulate More than Just Data- Making Decisions Based on Ethics and Values Self Awareness Preparing for Difficult Conversations Influence People's

en

00:06:43

3 Things You Can Do Right Now to Manage Your Time &...

Feel It, Own It, Skill It - The Human Side of Work ·

2024/02/23

*** FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing ***Join the community of like-minded people, sharing research, knowledge tools, and info on how to manage stress, time, wellbeing & become more resilient. In this audio, we're sharing 5 simple things you can do right now to manage your time and energy. If you like this video, give it a thumbs up, leave a comment, and

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00:08:24

3 Things Leaders Are Doing Right Now to Prevent Burnout

Feel It, Own It, Skill It - The Human Side of Work ·

2023/07/25

*** FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing *** Join the community of like-minded people, sharing research, knowledge tools and info on how to manage stress, time, wellbeing & become more resilient. In this podcast, we're sharing with you the top 3 tips that Leaders are doing right now to prevent burnoutIf you like this video, give it a thumbs up, leave a comment, and subscribe! #StressManagement #EmotionalResilience #StressToStrength #ChaosToCalm ===

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00:08:58

3 Myths About Stress Management

Feel It, Own It, Skill It - The Human Side of Work ·

2023/03/15

FREEBIE: The Resilient Leader Group - Managing Time, Stress & Wellbeing Join the community of like-minded people, sharing research, knowledge tools and info on how to manage stress, time, wellbeing & become more resilient. In this video we're sharing the 3 common myths about stress management: Myth 1: Stress is Bad for You Myth 2: Wellbeing programs are best to manage stress Myth 3: The little things don't matter. If you like this video, give it a thumbs up, leave a comment, and

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00:11:39

5 Mistakes You're Making with Your Customer Service

Feel It, Own It, Skill It - The Human Side of Work ·

2023/01/29

In this podcast, I'm sharing with you the 5 Mistakes You're Making with Your Customer Service. These are the myths we'd like to correct: I'll give them what they need, not what they want or are asking for As long as they get it, that's all that counts Word of Mouth just happens Bad Reviews and Complaints are not good I've told my team what to do, so they should keep doing it the same. Join our tribe of Resilient Leader - Managing Stress, Time & Wellbeing How well do you roll with

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00:10:14

3 Mistakes You're Making that are Costing You Time...

Feel It, Own It, Skill It - The Human Side of Work ·

2022/12/12

In this podcast, I'm sharing with you the 3 mistakes you're making that costing you time with your social media content. Join our 7-day Time Management Challenge coming up in February 2023. Identify where exactly you’re wasting time and why, gaining back up to 10 hours into your working week. Find out more here. Join our tribe ofBusy Working Women Owning Their Lives How well do you roll with punches? Discover how you score against key resilience indicators and increase your ability to minimise

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00:14:53

3 Ways to Prevent Your Team from "Quietly Quitting"

Feel It, Own It, Skill It - The Human Side of Work ·

2022/08/25

In this podcast, we're sharing 3 Ways to Prevent Your Team from Quietly Quitting. If you'd like to know more about soft skills in the workplace, visit www.hinwoodinstitute.comJoin our tribe ofBusy Working Women Owning Their Lives How well do you roll with punches? Discover how you score against key resilience indicators and increase your ability to minimise stress, maximise time, live well and roll with the punches. https://resilientleader.scoreapp.com/

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45 results

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