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PODCAST

The Estate Agent Consultancy Podcast

The Estate Agent Consultancy

The Estate Agent Consultancy Podcast is where estate agents come to grow their business. Hosted by Chris Webb, we skip the fluff and get straight into the stuff that actually moves the needle, more listings, better fees, and a business that works for you (not the other way around). Expect real talk, proven strategies, and the occasional rant. Whether you’re scaling up or just starting out, this is the no-BS playbook for building a better agency.https://www.estateagentconsultancy.com/

business careers

All Episodes

24:47

The Jam That Paralysed a Supermarket: The Paradox of...

The Estate Agent Consultancy Podcast ·

2026/04/24

On a Saturday afternoon in 2000, a psychologist set up a jam tasting in a posh Californian supermarket — and accidentally ran one of the most famous experiments in the history of consumer psychology. What she discovered turned everything we thought we knew about choice on its head. This week, Toby tells the story of the twenty-four jars that stopped a supermarket in its tracks, and explores what the Paradox of Choice means for estate agents who are quietly drowning their own buyers, vendors a...

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37:50

Estate Agency Is Un-finishable: Fees, Burnout &...

The Estate Agent Consultancy Podcast ·

2026/04/24

In this episode, I’m joined by James White (Belong by James White) to unpack the realities of building a profitable estate agency without sacrificing your health, standards, or sanity. We go deep on what most agents don’t talk about: why agency work is unfinishable, how “full brain” overload leads to bad decisions, and how founders often hire help… only to fill the freed time with even more work. We also get practical on what actually drives profit: relationship-led listing, knowing your ma...

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6:02

Why Being a “Local Lettings Legend” Is Your Ultimate...

The Estate Agent Consultancy Podcast ·

2026/04/23

Landlords Don’t Want Big Brands Anymore (They Want You). The big corporate agents might have the marketing budgets, the shiny offices, and the national brand recognition… …but, they’re losing where it really matters. Trust. In this episode, we break down why becoming a “Local Lettings Legend” is no longer optional, it’s the fastest way to win more instructions and stand out in a crowded market. Because while corporates are busy centralising, automating, and turning their service into a facele...

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8:32

The Digital Real Estate Gold Rush (And How to...

The Estate Agent Consultancy Podcast ·

2026/04/22

There’s a gold rush happening in the estate agency world right now—whether you realise it or not. In this episode, we break down what it really means to secure digital real estate in your local area and why it’s becoming essential for winning listings and standing out as the go-to agent. If you want to be seen as the local market expert before you even walk through the front door, this is a must-listen. We explore how to position yourself as the “digital mayor” of your town—giving you a po...

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9:18

The Renters’ Rights Act Is Not a Compliance Job… It’s...

The Estate Agent Consultancy Podcast ·

2026/04/21

The Renters’ Rights Act isn’t just a compliance challenge. It’s a wake-up call. In this episode, we explore why the biggest opportunity most letting agents are missing right now isn’t in their processes… it’s in their pricing. As the role of a letting agent becomes more complex, more responsibility, more risk, more expectation, many are still charging fees based on what the job used to be, not what it is today. We unpack how the job has changed, why “we’ve always charged this” is quietly dama...

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9:20

Why Feedback Is the Most Underrated Growth Tool in...

The Estate Agent Consultancy Podcast ·

2026/04/20

Feedback might just be the most powerful (and underused) tool in your business. In this episode, we dive into why feedback is the “golden bullet” for improving your estate agency—and how faster feedback cycles can help you spot problems early and fix them quickly. We walk through practical methods and techniques to help you gather better feedback, more consistently, so you can make smarter decisions and continuously improve your service. 📚Want a free copy of the ‘Your First £100,000 Estate

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27:51

Joshie's Holiday: How to Empower Your Team to Delight...

The Estate Agent Consultancy Podcast ·

2026/04/18

In the summer of 2012, a small boy left his stuffed giraffe at a luxury hotel in Florida. What happened next became one of the most retold customer service stories in business history, and it cost almost nothing. This week, Toby unpacks the Joshie the Giraffe incident, the radical trust policy that made it possible, and what a three-year-old's letter about bread can teach estate agents about turning small moments into lasting reputation. 📚Want a free copy of the ‘Your First £100,000 Estate

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41:16

From High Street to National Network: Simon King’s...

The Estate Agent Consultancy Podcast ·

2026/04/17

What does it take to build one of the UK’s largest estate agency networks — and then do it all again? In this episode, Simon King shares the journey from accidental beginnings in estate agency to founding and scaling a national network of over 1,000 independent agents. We explore the mindset behind growth, risk-taking, fail-fast innovation, and building real enterprise value — not just turnover. We also dive into the changing landscape of conveyancing, why transactions take longer today, an...

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9:51

Why Your Letting Agency Is Getting More Complaints...

The Estate Agent Consultancy Podcast ·

2026/04/16

Ever feel like everyone’s just… a bit more difficult lately? More complaints. More chasing. More tension with tenants and landlords. In this episode, we get into what’s really going on and why even the best agents are feeling the pressure right now. It’s not just the Renters’ Rights changes or tenants becoming more demanding. It’s something far more subtle (and fixable). We talk about the small communication gaps that turn into big frustrations, how “silence” is often the real trigger behind ...

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21:36

She Said She’d Double Her Business… She Did It in 12...

The Estate Agent Consultancy Podcast ·

2026/04/15

A year ago, Michelle Killoran came on the podcast with a clear goal: double her estate agency business. Now she’s back—and she’s done it. In this episode, we revisit the plan, what she implemented, and what made the biggest difference to her growth. We talk about: •Where her business was vs where it is now •The power of consistency in lead generation •Turning social media into a reliable source of instructions •The reality behind growth—not just the highlight reel •What’s now holding her b...

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6:13

How the Books I’ve Read Shaped My Letting Agency (And...

The Estate Agent Consultancy Podcast ·

2026/04/14

Something really simple that’s had a huge impact on my growth, both personally and in business, is building a habit of consistent learning. That’s why inside the Lets Grow community, I share a ‘recommend read of the month.’ Now, this isn’t about adding pressure or giving you another thing to do—it’s actually the opposite. It’s about creating a really simple rhythm of learning that compounds over time. We spend so much time working in the business, we rarely step back and work on ourselves. An...

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7:54

How to Increase Your Market Appraisal Instruction...

The Estate Agent Consultancy Podcast ·

2026/04/13

In this episode, we look at how to increase your market appraisal instruction rate by up to 37% by using a proven framework when pitching to sellers. The agents who win more instructions are not always the cheapest, the best known, or even the most experienced. They are the ones who can clearly show sellers why their approach works. This episode covers how to build and present a valuation framework that makes you stand out, separates you from other local agents, and gives sellers confidence t...

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26:08

The $25 Tyre Refund: The Economics of Saying Yes

The Estate Agent Consultancy Podcast ·

2026/04/11

In 1979, a man walked into a department store in Fairbanks, Alaska, rolling a pair of used car tyres. The store sold cashmere, not carburettors. It had never stocked a single tyre in its life. And yet a sixteen-year-old sales associate gave the man a refund, and accidentally created the most famous customer service story ever told. This week, Toby tells the extraordinary true story of the Nordstrom tyre return, unpacks the principle of employee empowerment and the economics of trust, and expl...

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38:55

No Plan B: Dan Woods on Winning as a Self-Employed Agent

The Estate Agent Consultancy Podcast ·

2026/04/10

In this episode, I sit down with Dan Woods to talk about what it truly means to go self-employed in estate agency. From leaving a demanding corporate role during COVID to building a thriving personal brand and carving out a niche in the new build sector, Dan shares the mindset, sacrifices, and relentless work ethic behind his success. We explore the realities of independence — the pressure, the obsession, the fear of going back — and why having “no plan B” can become your biggest driver. If y...

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9:24

“Renters’ Rights Act: What Letting Agents Are Getting...

The Estate Agent Consultancy Podcast ·

2026/04/09

With less than a month to go now...there’s a lot of noise around the Renters' Rights Bill right now. WhatsApp groups. LinkedIn posts. Conflicting advice. And this week, I’ve had more messages from letting agents than ever asking: “Can we still take upfront rent?” “What actually happens to Section 21?” “Do I really have to wait 12 months to serve notice?” So in this episode, I’m walking through real questions I’ve been asked this week and giving you clear, practical, legally s...

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7:33

Estate Agency Is NOT a 24/7 Job (You’ve Just Made It...

The Estate Agent Consultancy Podcast ·

2026/04/08

“I feel like I live in my car… I’m always on… I haven’t had a day off in ages.” If that sounds familiar, this episode is for you. Too many self-employed estate agents believe success means being available 24/7—but that mindset is exactly what leads to burnout, poor service, and ultimately fewer results. In this episode, we tackle the real question: 👉 Is estate agency inherently a 24/7 job… or have you just built it that way? We break down: •Why being “always available” actually reduces

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11:05

The Ghost Landlord: The £10,000 Sitting in Your CRM...

The Estate Agent Consultancy Podcast ·

2026/04/07

Let’s talk about something most letting agents won’t admit… You’re spending hundreds on Facebook ads, Rightmove leads and Google campaigns, while completely ignoring the goldmine already sitting in your CRM. Every week, you’re chasing cold prospects who’ve never heard of you. Meanwhile, landlords who’ve already raised their hand… requested a valuation… enquired about your services… or even instructed you in the past… …are sitting quietly in your database, completely forgotte...

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6:39

If You Sound Like a 3/10 Agent, You’ll Get 3/10 Results

The Estate Agent Consultancy Podcast ·

2026/04/06

If you’re a brilliant estate agent but struggle to communicate your value, you’re leaving instructions—and money—on the table. In this episode, we break down why communication is the real skill that determines whether you win or lose business. Because here’s the truth: Clients don’t judge you on what you know… they judge you on how clearly you explain it. If you’re a 10/10 agent but communicate like a 3/10, the market will see you as a 3/10. 📚Want a free copy of the ‘Your First £100,000

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24:17

The Violinist Nobody Heard: The Importance of...

The Estate Agent Consultancy Podcast ·

2026/04/04

In January 2007, one of the greatest violinists alive stood in a Washington DC Metro station with a £3 million Stradivarius and played some of the finest music ever composed. Over forty-three minutes, more than a thousand people walked straight past him. Only seven stopped. He earned about twenty quid. This is a story about what happens when extraordinary quality meets the wrong context — and what it means for every estate agent who’s ever wondered why their talent isn’t translating into inst...

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50:32

The Estate Agency Data No One’s Talking About – with...

The Estate Agent Consultancy Podcast ·

2026/04/03

Sentiment is down — but sales are up. Why? In this packed episode, Simon Leadbetter reveals what the UK’s most comprehensive agent research project, Voice of the Agent, says about the reality of the market versus how agents feel about it. You’ll learn: •Why pessimism persists despite positive fundamentals •The AI tools and tech adoption trends shaping the industry •How to reduce fall-throughs and shorten time-to-sale •What elite agents are doing differently to grow in 2026 •Why database-fir...

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313 results

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