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PODCAST

Insights on Internships from Professor Jones (IOI)

This podcast is designed for students majoring in hospitality and tourism management who have an internship or work experience requirement—including those with an event management or MICE emphasis, as it"s known in many parts of the world. Over the years, I"ve experienced every aspect of the internship process: as a hospitality professional hiring and managing interns, as a faculty member supervising students in the field, and as an academic administrator developing internship-based curriculum. Most

business careers

All Episodes

19:56

[Alumni Voices] Christina Tang -Senior Human...

Insights on Internships from Professor Jones (IOI) ·

2026/03/24

Christina Tang, Senior Human Resources Manager at the Hyatt Regency San Francisco Downtown SOMA, shares her journey from hospitality student at San Francisco State University to a long-standing HR leader. In this episode, Christina reflects on how her internships shaped her career path, the lessons she learned working in union hotels, and her insights on guiding the next generation of hospitality professionals. 📌 Key Takeaways: Two internships — one rotational and one project-based — he...

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22:11

[Alumni Voices] Samion Ong - Sales Manager -...

Insights on Internships from Professor Jones (IOI) ·

2026/03/03

Simeon Ong, Sales Manager for Associations at Marina Bay Sands, shares how an eight-month internship gave him full MICE-industry exposure, built his confidence, and ultimately shaped his career path in tourism, destination sales, and global events. 📌 Key Takeaways His internship gave him complete end-to-end event experience, and he discovered how working across logistics, proposals, sourcing, and operations built the foundation for his sales career.When COVID shut down the industry, he

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31:24

[Alumni Voices] Denise Lim - Global Partner Marketing...

Insights on Internships from Professor Jones (IOI) ·

2026/02/17

Denise Lim, Global Partner Marketing Manager at SAP Singapore, shares with me in this Alumni Voices episode how her internships in events management became stepping-stones to a career in technology events. From managing international conferences to adapting to the rise of virtual events, Denise reflects on the lessons, challenges, and opportunities that shaped her professional journey. 📌 Key Takeaways: • Internships at Pico International and Koelnmesse gave Denise hands-on experience with

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20:27

[Alumni Voices] Jeanne Hizon - Director of Sales at...

Insights on Internships from Professor Jones (IOI) ·

2026/02/03

In this episode of Alumni Voices, I talk with Jeanne Hizon, Director of Sales at the Kimpton Hotel Enso in San Francisco. Jeanne shares how curiosity, relationship-building, and adaptability helped her turn early frontline jobs into a thriving career in hotel sales — and why networking remains her superpower. 📌 Key Takeaways:• Curiosity opens doors – Jeanne’s journey began by simply asking hotel guests how they got into the business.Learning by doing builds confidence – Working in hospi...

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19:51

[Alumni Voices] Christine Nelson - Dual Director of...

Insights on Internships from Professor Jones (IOI) ·

2025/12/09

Christine Nelson, a dual director of sales for Intermountain Management, reflects on how a hands-on internship and an unexpected opportunity led her into a thriving career in hotel sales. In this Alumni Voices episode, she discusses the value of adaptability, initiative, and critical thinking as keys to internship success. 📌 Key Takeaways:· Hands-on marketing and event planning during her Habitat for Humanity internship gave Christine confidence and sparked her creat...

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31:07

[Alumni Voices] Hatsumi Abuku - Country Manager at...

Insights on Internships from Professor Jones (IOI) ·

2025/11/24

In this episode of Alumni Voices, I speak with Hatsumi Abuku, Country Manager at FutureLog in Japan. As well as, Director of Sales for FCS Solutions. From her early dreams of hotel work to leadership in hospitality tech, Hatsumi shares how internships helped her grow professionally—and personally. 📌 Key Takeaways: Hatsumi’s internships in banquet and sales departments gave her firsthand experience that helped shape her understanding of hotel operations and career direction.She reflects on

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19:04

[Alumni Voices] Pedram Pakneshan - Vice President of...

Insights on Internships from Professor Jones (IOI) ·

2025/11/11

In this Alumni Voices episode Pedram Pakneshan, Vice President of Convention Sales at Wynn Las Vegas, shares how he built a 20-year career in hospitality sales starting from food service roles in college. Pedram discusses the power of networking, the value of structured mentorship, and the importance of personal branding for students entering the industry. His story is a masterclass in determination, humility, and readiness. 📌 Key Takeaways: Pedram started his career in entry-level campus

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21:22

[Alumni Voices] Candice Lam - Events Consultant at...

Insights on Internships from Professor Jones (IOI) ·

2025/10/28

In this Alumni Voices episode, Candice Lam, Events Consultant for Mothers Choice, shares how three internships during her studies in San Francisco shaped a 20-year career in hotel event sales and nonprofit event consulting across Hong Kong and Berlin. From front desk training to navigating event logistics, Candice reflects on growth, resilience, and why being proactive matters more than ever for student interns. 📌 Key Takeaways: Completed three internships at major hotels, building

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19:25

[Alumni Voices] Eon Yang - Manager for Commercial...

Insights on Internships from Professor Jones (IOI) ·

2025/10/14

In this episode Alumni Voices episode, I speak with Eon Yang, Manager for Commercial Support and Revenue Management at Apra Hotel Advisors in Singapore. She shares how intentional choices, immersive learning, and a focus on contributing meaningfully helped her turn internships into powerful career springboards. 📌 Key Takeaways:• A first-year revenue management module (course) ignited her passion for the field and motivated her to actively pursue internships aligned with her...

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29:29

[Alumni Voices] Nathalie Toribio - Director of Human...

Insights on Internships from Professor Jones (IOI) ·

2025/09/30

In this Alumni Voices episode, Nathalie Toribio, Director of Human Resources at Evolution Hospitality, shares her journey from student intern to hospitality executive. With warmth and insight, she reflects on family roots in the industry, the value of hands-on learning, and how leading with empathy shapes great teams. 📌 Key Takeaways: Internships helped Nathalie grow from shy student to confident professional.Her career path included front desk, sales, and now HR leadership.Family

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18:28

[Alumni Voices] Katie Marek - former Director of...

Insights on Internships from Professor Jones (IOI) ·

2025/09/16

In this Alumni Voices episode, Katie Marek, former Director of Operations Development and Business Analysis at Loews Hotels at Universal Orlando, reflects on the pivotal role internships played in shaping her hospitality career. From front desk training at MGM Grand to insights on business intelligence, Katie shares lessons that continue to guide her work and mentorship. 📌 Key Takeaways: Katie completed internships at MGM Grand and Ritz-Carlton San Francisco, gaining both immersive and

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2:46

Introduction and Tips

Insights on Internships from Professor Jones (IOI) ·

2025/08/06

If this is your first time to the IOI podcast, it is recommended you start with this episode

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13:37

Behind the Mystery of Rates - Revenue Management...

Insights on Internships from Professor Jones (IOI) ·

2024/07/09

My related backgroundBehind the Mystery of RatesBefore Revenue ManagementBasic Philosophy Behind Revenue ManagementKey ConceptsDistribution ChannelsDynamic PricingIngredients for Establishing RatesTerminology to LearnQuestions to Ask Your EmployerMove toward Revenue Optimization

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12:08

Impact of Group Business (During)

Insights on Internships from Professor Jones (IOI) ·

2024/06/03

My related backgroundImportance of Sales Role with Group BusinessWho is your group customer?Who are the attendees?Role of each department in servicing the groupImportance of Revenue Generation from Meetings & EventsVolume Transient Business unique situation

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10:48

A Curious Mind (During)

Insights on Internships from Professor Jones (IOI) ·

2024/05/02

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16:10

Navigating Career Ambitions in the Workplace Scenario...

Insights on Internships from Professor Jones (IOI) ·

2024/04/02

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15:42

Language and Cultural Differences (During)

Insights on Internships from Professor Jones (IOI) ·

2024/02/28

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14:57

Dealing with Guest Complaints (During)

Insights on Internships from Professor Jones (IOI) ·

2024/01/31

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1:41

Introduction and Tips

Insights on Internships from Professor Jones (IOI) ·

2023/02/27

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10:59

Be All the More Human - Flux Superpower (During)

Insights on Internships from Professor Jones (IOI) ·

2023/02/20

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29 results

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