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PODCAST

Excellence Unlocked

Ishan Galapathy

If you"re immersed in the world of manufacturing or supply chain management, you"ve likely encountered the elusive concept of excellence. But what does it truly mean? Is it a destination or a journey? And how do we navigate the path to unlock excellence within ourselves and our organisations? With more than 25 years’ experience in manufacturing across the Asia Pacific region, Ishan Galapathy delves into the heart of excellence, shifting the focus from tools and technology to the true drivers of

business management

All Episodes

17:23

Ep77 How KAIs, not KPIs, unlock daily excellence

Excellence Unlocked ·

2025/11/25

Standards on paper mean little when teams model what they see, not what they’re told. Many organisations remain stuck in “third gear,” weighed down by disengagement, reactive leadership and KPIs (key performance indicators) that only surface issues after the fact. Ishan unpacks how KAIs (key activity indicators), those consistent daily huddles and visible involvement, form the behavioural backbone of high performance. He shows how to align actions with expectations, engage

en-AU

13:32

Ep76 ASCLA Awards: Gratitude, greatness & recognition

Excellence Unlocked ·

2025/11/18

Australia’s premier celebration of supply chain and logistics excellence – ASCLA Awards – delivered one of its most memorable nights yet. Hosted at Melbourne’s grand Town Hall with more than 500 guests, the evening blended breathtaking performance, heartfelt cultural acknowledgment, and well-earned industry recognition. Ishan shares an immersive, behind-the-scenes recount of the event, from the awe-inspiring pipe organ and live string quartet to the powerful stories of

en-AU

12:40

Ep75 Green light, red light: how to keep your...

Excellence Unlocked ·

2025/11/11

During peak hour, traffic lights on highway on-ramps allow just a few cars through at a time. It seems like a delay, but it’s a clever way to maintain steady flow and prevent gridlock. Businesses work much the same way. When too much work enters the system at once, it overwhelms capacity and slows everything down. By introducing smart “on-ramp controls” — simple pauses, prioritisation, and visual cues — leaders can create rhythm, consistency, and safety across their

en-AU

12:39

Ep74 How small shifts create big performance gains

Excellence Unlocked ·

2025/11/04

Small experiences often reveal powerful lessons about improvement and perspective. In business, progress rarely comes from one grand move but from recognising when to act quickly and when to think long term. Balancing short-term fixes with strategic shifts is what separates teams that continually improve from those that stall. Real excellence lies in understanding which problems to tackle now and which to build for later — and creating systems that make both happen seamlessly. For a copy of

en-AU

13:09

Ep73 When the familiar road leads you astray

Excellence Unlocked ·

2025/10/28

Have you ever been driving on a familiar road when suddenly the way ahead is blocked — roadworks, flashing lights, detours everywhere? You know this route, you’ve taken it dozens of times, but now you’re forced to stop, re-route, and find another way forward. In that moment, it’s easy to feel frustrated, even second-guess your decisions. But isn’t that what happens in business, too? We follow the same familiar paths, confident they’ll take us where we need to go,

en-AU

45:43

Ep70 Make progress visible: The secret to unlocking...

Excellence Unlocked ·

2025/10/25

We often race toward the next goal, chasing the next KPI, project, or deadline – so fast, we rarely pause to ask: what did we just accomplish, and who helped make it happen? In the noise of day-to-day operations, progress becomes invisible. Wins blur into routine. Morale dips. Excellence suffers. But what if we made recognition a rhythm? What if we could embed celebration into the fabric of how we work – hourly, daily, monthly, quarterly? This isn’t about balloons and bonuses

en-AU

25:40

Ep72 What got you here …won’t get you there

Excellence Unlocked ·

2025/10/20

Every successful business eventually hits a ceiling — that moment when the systems, habits, and thinking that once drove growth start holding it back. Some leaders of large, thriving companies have realised exactly that. They’re not failing — far from it — but they know instinctively that what got them here won’t get them there. Unlocking excellence isn’t about working harder or doing more. It’s about thinking differently — moving from firefighting to

en-AU

18:41

Ep71 Why fence-sitters hold the key to real change

Excellence Unlocked ·

2025/10/14

Every kick-off tells the same story. The energy in the room is electric – new beginnings, fresh ideas, promises of transformation. But beneath the excitement lies something else: hesitation. “We’re too busy,” they say. “We’ve done this before.” And they’re right to be cautious. Because for too long, businesses have relied on the same 20% of people – the diligent few who hold everything together – while 60% quietly drift to the sidelines

en-AU

24:11

Ep69 Turning common sense into common practice

Excellence Unlocked ·

2025/09/30

Improving performance shouldn’t feel like rocket science. Yet, many businesses invest in tools, training, and consultants – and still find themselves stuck in firefighting mode. Why? Because the real challenge isn’t knowing what to do. It’s getting people to do it consistently. Operational excellence often gets buried under jargon, over-engineered frameworks, or grand announcements that never stick. But the truth is, sustainable change starts quietly – in the corners of

en-AU

17:56

Ep68 Build for tomorrow, not just today

Excellence Unlocked ·

2025/09/23

Too often in business, we make decisions based on today’s pressures: short-term costs, quarterly targets, economic noise. But what if the real opportunity lies in building systems and strategies not for now – but for what’s to come? In this episode, Ishan explores three pitfalls that hold leaders back from future-proofing their business – and the mindset shifts needed to leave behind a legacy that lasts. Because the best time to prepare for the next era… is before it

en-AU

15:06

Ep67 The hidden cost of waiting for the “right time”

Excellence Unlocked ·

2025/09/16

Too many leaders tell themselves they’ll begin the journey to excellence later. Later, when the right people are hired. Later, when projects ease up. Later, when the team isn’t stretched so thin. The problem is waiting comes at a cost. Every day of delay normalises inefficiency – half-used resources, costly mistakes, downtime, disengagement, and frustration. And every restart – every false beginning – requires more energy, more trust to rebuild, and more momentum to

en-AU

20:28

Ep66 Drive or move: A wake-up call for business leaders

Excellence Unlocked ·

2025/09/09

Ever been stuck behind someone driving well under the speed limit… in the fast lane? You’re boxed in. Nowhere to go. Tension builds. And the drivers behind you? They’re tailgating hard, as if you’re the problem. In business, the same thing happens every day. Teams ready to move, primed for change… but held back by well-meaning leaders unknowingly stuck in the way. Ishan lifts the bonnet (or the car hood) on what’s really preventing momentum inside organisations

en-AU

16:39

Ep65 Balancing structure and freedom to unlock...

Excellence Unlocked ·

2025/09/04

Sustaining change is one of the toughest challenges leaders face. Embedding a new process or standard is one thing — keeping your team engaged with it weeks and months later is something else entirely. Ishan explores how to stop good habits from slipping, avoid the drift back to “business as usual,” and keep standards alive long after the excitement of day one. It’s about finding that sweet spot between structure and variation, between following the playbook and keeping

en-AU

15:33

Ep64 A decade of personal and professional insight

Excellence Unlocked ·

2025/08/26

Ten years ago, a quiet but powerful decision set everything in motion. It didn’t happen in a boardroom or over a business plan – it happened in a moment that changed the course of one person’s life and work. In this special anniversary episode, Ishan reflects on a decade of entrepreneurship – what it took to leave behind the familiar, build something from the ground up, and pursue excellence with intention. Isham offers personal and professional lessons forged through

en-AU

14:49

Ep63 The hidden cost of business-as-usual

Excellence Unlocked ·

2025/08/19

We’ve all done it – tiptoed around a problem, convinced that raising it will spark drama, backlash, or bruised egos. So instead, we smile, nod… and quietly let the problem fester. In business, those unspoken issues take the form of sacred cows – outdated products we protect, clunky processes we defend, or decisions no one dares question because “that’s just how it’s always been.” The fear? That challenging them will create chaos. But here’s the

en-AU

19:07

Ep62 Why you shouldn’t fear AI (but still need to act)

Excellence Unlocked ·

2025/08/12

AI isn’t coming for the future — it’s already embedded in the present. While automation once threatened blue-collar jobs, artificial intelligence now has its sights firmly set on the white-collar world. But amid the noise, fear and hype, here’s the real question: how do we lead through this wave of change without losing our footing? Ishan cuts through the chaos to explore how leaders and businesses can embrace AI without abandoning people. It’s not about replacing

en-AU

12:59

Ep61 Stop being busy …and start being effective!

Excellence Unlocked ·

2025/08/05

Why does everything feel urgent, but nothing truly important gets done? Senior leaders aren’t short on knowledge, they’re short on time, clarity, and control. Despite tech, automation, and AI at our fingertips, the to-do list keeps growing – and the real priorities get buried. Ishan unpacks why urgency has become the default and how to shift from reactive chaos to intentional action. He offers practical concepts and tips – like the Eisenhower matrix, folding time, and the 80%

en-AU

10:24

Ep60 The brain science behind setting smarter goals

Excellence Unlocked ·

2025/07/29

What if the secret to sharper business strategy was hiding in a simple family road trip game? Ishan uncovers a surprising link between brain science, focus, and business performance. Backed by studies from Yale, MIT, and UNSW, he reveals why narrowing your goals could be the fastest path to better decisions and bigger results. You’ll be challenged to test your thinking on the spot – and reflect on how well your own plans are framed. This episode is a practical, fun, and a fresh take on

en-AU

19:08

Ep59 Muscle memory, business systems and a bunch of...

Excellence Unlocked ·

2025/07/22

What do bananas, aircraft cockpits, and warehouse packing stations have in common? More than you think – especially when it comes to building visual standards and muscle memory in your business. When Ishan pressed the wrong banana button at the supermarket self-checkout, it got him thinking: when systems change without warning, even a tiny tweak can derail efficiency. Reducing options and guiding behaviour visually can unlock serious productivity – if used wisely. But there’s a

en-AU

12:55

Ep58 Unlocking excellence by ditching half measures...

Excellence Unlocked ·

2025/07/15

Many leaders believe their businesses are primed for excellence – until reality hits. In this episode, Ishan unpacks the three hidden mindsets quietly sabotaging performance. First, the “half pregnant” mentality: thinking you can dabble in operational excellence without fully committing to a single, embedded way of working. Next, the short-sighted focus on this quarter’s numbers instead of digging the well –building capabilities and systems that sustain success years

en-AU

78 results

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